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UXpod - User Experience Podcast

130 EpisodesProduced by Gerry GaffneyWebsite

A free-ranging set of discussions on matters of interest to people involved in user experience design, website design, and usability in general.

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February 22nd, 2024


An important message from RadioPublic

User research in government: An interivew with Matthew McCallum

July 17th, 2019


A nice case study of the value of a small number of in-depth interviews.

The Boss is away: An interview with Michelle Spencer

July 2nd, 2019


Michelle talks about the challenge and opportunity of running a large team remotely.

Competence, autonomy, relatedness: Celia Hodent on games design

March 16th, 2019


Celia Hodent talks about neuroscience, UX and games design.

Making Cities Smarter: An Interview with Martin Tomitsch

July 5th, 2018


Martin talks about the challenges and opportunities of designing for the connected, sensor- and data-enabled city of the future.

Designing better meetings: An interview with Kevin M Hoffman

April 2nd, 2018


Kevin Hoffman talks about how to design and facilitate good meetings.

Mean Time to "I Love You" - Amir Shevat talks about Chatbots

February 4th, 2018


Slack's Amir Shevat talks about bots, and why you can't just port existing services to a bot, and about the power of conversational interfaces.

How tech's lack of diversity affects its products: An interview with Sara Watchter-Boettcher

December 17th, 2017


Tech firms that are not themselves diverse can't be effective in meeting the needs of diverse audiences. Sara Wachter-Boettcher talks about how we've built exclusion into our algorithms.

SEO, metadata and information architecture: An interview with Shari Thurow

August 5th, 2017


Does metadata matter – and why? Shari Thurow talks about making your content usable and accessible for both humans and machines and the importance of information architecture.

Visual Communication: An interview with Alberto Cairo

July 16th, 2017


Why everyone should learn to think like a professional, honest journal. What makes a good "infographic"? And how can we find the stories in our data, …

Design for Life: An interview with Karen Holtzblatt

March 26th, 2017


The author of "Contextual Design" on the importance of immersion, and how to engage the entire team in the design process.

Definitive Advice on Forms: An Interview with Jessica Enders

February 15th, 2017


Jessica talks about good forms design. Layout, Flow, Language - and why not to use placeholder text

Stories from the field: An interview with Steve Portigal

December 10th, 2016


Ethnographic researchers share their experiences in Steve's new book, "Doorbells, Danger and Dead Batteries: User Research War Stories."

Dogs, Doublethink and Deconstructing Beliefs: Liminal Dave Gray

November 21st, 2016


Dave Gray describes "Liminal Thinking" and why it matters.

An animated interview with Val Head

November 11th, 2016


Zoom on over to to read the transcript.

Transforming & Measuring: An Interview with Gerry McGovern

October 28th, 2016


Gerry McGovern talks to Gerry Gaffney about the empowered customer and the consequent need to transform organisations.

Reasonable doubt - Juries, the law and plain language: An interview with Prof James Ogloff

November 22nd, 2015


Can we expect a jury of lay-people to interpret, understand and apply the law?

Service design: An interview with Andy Polaine

December 8th, 2014


What is service design, and how does it relate to UX?

Designing good five-second tests: An interview with Paul Doncaster

September 30th, 2014


What you can (and can’t) find out in five seconds, and how to design good tests to do so.

Design for Kids: An interview with Debra Levin Gelman

August 17th, 2014


Getting onto the floor for user research. Measuring PTR (Parental Threshold for the Revolting.) And designing products that engage, educate and …

The Moderators Survival Guide: An interview with Donna Tedesco and Fiona Tranquada

July 7th, 2014


Donna Tedesco and Fiona Tranquada, authors of "The Moderator's Survival Guide" talk to Gerry Gaffney about moderation. They discuss styles like Friendly Face, Down to Business, Inquisitive Mind and By-the-Book, the …

UX: A client perspective

June 4th, 2014


Catherine D'Elia talks to Gerry Gaffney about how UX contributed to the design of a new Jury Management Service. She says that explaining UX and getting buy-in are crucial.

Where UI guidelines come from: An interview with Jeff Johnson

May 17th, 2014


Jeff Johnson talks to Gerry Gaffney about user interface design guidelines, zombie processes, and why your first answer to the following question is …

Microinteractions: An interview with Dan Saffer

April 19th, 2014


Dan Saffer talks about microinteractions, signature moments, and the importance of detail. For a transcript of this and other episodes, visit

User research interviews: An interview with Steve Portigal

August 16th, 2011


Gerry Gaffney interviews Steve Portigal about conducting interviews for user research. For a transcript of this and other episodes, visit

Human transit: An interview with Jarrett Walker

August 10th, 2011


Gerry Gaffney interviews Jarrett Walker. For a transcript of this and other episodes, visit

Global UX: An interview with Whitney Quesenbery

August 2nd, 2011


Gerry Gaffney interviews Whitney Quesenbery. For a transcript of this and other episodes, visit

Speech user interfaces: An interview with James Lewis

June 20th, 2011


Gerry Gaffney interviews James Lewis. For a transcript of this and other episodes, visit

Driver Safety: An interview with Dr Michael Regan

April 22nd, 2011


Gerry Gaffney interviews Mike Regan. For a transcript of this and other episodes, visit

UX in the UK: Gerry Gaffney interviews Andy Budd

March 17th, 2011


Gerry Gaffney interviews Morgan McKeagney. For a transcript of this and other episodes, visit

Usability in Ireland - Gerry Gaffney interviews Morgan McKeagney

December 31st, 2010


Gerry Gaffney interviews Morgan McKeagney. For a transcript of this and other episodes, visit

Surveys - an interview with Caroline Jarrett

December 16th, 2010


Gerry Gaffney interviews Caroline Jarrett. For a transcript of this and other episodes, visit

Simple and usable - an interview with Giles Colborne

October 16th, 2010


Gerry Gaffney interviews Giles Colborne. For a transcript of this and other episodes, visit

Beyond the Usability Lab with Bill Albert

August 14th, 2010


Gerry Gaffney interviews Bill Albert. For a transcript of this and other episodes, visit

Promoting cycling culture, with Mikael Colville-Andersen

July 9th, 2010


Gerry Gaffney interviews Mikael Colville-Anderson. For a transcript of this and other episodes, visit

Adam Greenfield on Everyware

June 15th, 2010


Gerry Gaffney interviews Adam Greenfield on ubiquitous computing. For a transcript of this and other episodes, visit

David Hill on ThinkPad's evolution design strategy

March 2nd, 2010


Gerry Gaffney interviews Lenovo's David Hill. For a transcript of this and other episodes, visit

What every intranet team should know - an interview with James Robertson

November 18th, 2009


Gerry Gaffney interviews James Roberston from Step Two Designs about managing intranets.For a transcript of this and other episodes, visit

Microsoft Surface and multi-touch interfaces - an interview with Shane Morris

November 3rd, 2009


Gerry Gaffney interviews Shane Morris about designing for Microsoft Surface and multi-touch interfaces.For a transcript of this and other episodes, …

Developing TramTracker - an interview with Robert Amos

July 23rd, 2009


TramTracker is an application that runs on iPhone (and other platforms) and gives Melbourne commuters real-time information on tram movements. Robert Amos talks about developing the application.Visit for a …

Every piece of content matters - an interview with Gerry McGovern

June 21st, 2009


Gerry Gaffney interviews GerryMcGovern, author of "Killer Web Content".(This site is maintained for historical purposes only. Visit for a transcript of this and other episodes, and a searchable archive.)

Human behaviour in traffic - an interview with Tom Vanderbilt

May 8th, 2009


Gerry Gaffney interviews Tom Vanderbilt, author of "Why we drive the way we do (and what it says about us)".(This site is maintained for historical purposes only. Visit for a transcript of this and other …

Selling usability - an interview with John Rhodes

April 27th, 2009


Gerry Gaffney interviews John Rhodes about how to sell usability, and about John's book "Selling Usability: User Experience Infiltration Tactics".Please visit for a transcript of this and other episodes.

Immersion, and socially responsible design - an interview with Marc Rettig

March 28th, 2009


Gerry Gaffney interviews Marc Rettig of Fit Associates on immersion, responsible design, and working with conscious organisations.You can read a transcript at

Web Content Accessibility Guidelines V2.0 - An Interview with Shawn Henry

December 21st, 2008


Gerry Gaffney interviews Shawn Henry about the release of the Web Content Accessibility Guidelines V2.0 ( transcript of this episode is available at that the User Experience …

It's Only Words - an Interview with Janice (Ginny) Redish

September 24th, 2008


Gerry Gaffney interviews Ginny Redish about the communication needs of web users, about whether those needs are changing, and about how to meet them. "It's not about the words," says Ginny, "it's about helping people …

The Bizarre Myth of Customer Service - an Interview with David Jaffe

July 21st, 2008


Gerry Gaffney interviews David Jaffe about customer service.David talks about the "bizarre myth that the head of customer service is responsible for customer service", and the problems that arise from treating customer …

Developing Usability Software - an Interview with Sam Ng

June 26th, 2008


Gerry Gaffney spoke to Sam Ng from Optimal Usability in New Zealand ( Sam is responsible for OptimalSort, an online card …

Usability - An Interview with Jakob Nielsen

April 27th, 2008


Gerry Gaffney conducts a wide-ranging interview with Jakob Nielsen.Is web usability where it's at? Does usability have a say on climate change? Why …

Packaging Design for the Web - an Interview with Luke Wroblewski

March 20th, 2008


Gerry Gaffney spoke to Luke Wroblewski, Senior Principal of Product Ideation & Design at Yahoo! about what web designers can learn from the world of product packaging, about 'unpacking' as a metaphor for …

Mentoring - an interview with Patrick Kennedy

March 11th, 2008


Gerry Gaffney spoke to Patrick Kennedy from Step Two Designs  in Sydney ( about mentoring.What are the benefits - and the pitfalls - in mentoring?The book Patrick mentions is The Tao of Coaching, by …

User Experience at Google - an interview with Patrick Larvie

February 26th, 2008


Gerry Gaffney spoke to Patrick Larvie, Google's Manager of User Experience Research.Patrick reveals Google's secret - rapid user feedback, early and …

Exertion Interfaces and Engagement - An Interview with Florian (Floyd) Mueller

February 17th, 2008


Gerry Gaffney spoke to Floyd Mueller about his work with exertion interfaces - where the world of video games meets the sweat of the sportsground, and where you can jog, box or play ball with people in distant …

Accessibility - An Interview with Dr. Sofia Celic

January 24th, 2008


Gerry Gaffney spoke to Dr. Sofia Celic of Vision Australia ( about issues faced by the visually impaired and others.Sofia …

Usability Now - an Interview with Daniel Szuc

January 11th, 2008


Gerry Gaffney spoke to Daniel Szuc in Hong Kong about the state of usability today. Although we were on the 22nd floor, in the background you can hear the sounds of the Hong Kong traffic.Daniel's company is Apogee (

Open Source Usability, and the Modified Delphi Card Sorting Method - an Interview with Celeste Lyn Paul

December 12th, 2007


Gerry Gaffney spoke to Celeste Lyn Paul about the state of usability efforts in open source software, and about her card sorting method - the …

Web Analytics - an Interview with Brian Donohue

November 27th, 2007


Gerry Gaffney asked Brian Donohue from iQcontent ( about when, why and how to use web analytics.Brian talked about avoiding 'zero insight', and how you can use analytics to understand users, improve …

"This is who we are; this is what we do" - Social Media - an Interview with Tom Raftery

October 5th, 2007


Gerry Gaffney interviews social media maven Tom Raftery.What does it mean to be a 'social media consultant'? In a wide-ranging discussion, Tom talks …

Designing for Mobile Devices - an Interview with Jason Furnell

September 28th, 2007


Gerry Gaffney asks Jason Furnell about designing for mobile devices.Along the way, Jason talks about the poetry of movement, the Agile development …

Visual Communication - an Interview with Dave Gray

July 25th, 2007


Dave talks about giving ourselves permission to draw, about how the printing press led us to communicate in a particular way, and about how that can …

Web Accessibility Guidelines - an Interview with Gian Sampson-Wild

June 12th, 2007


What is the current status of Version 2 of the Web Content Accessibility Guidelines? Gian Sampson-Wild tells us the story.She also explains how Flickr and Google have used Ajax without sacrificing accessibility.For more …

Usabilidad: Usability in Latin America - an Interview with Luis Arnal

May 13th, 2007


Luis Arnal speaks about usability in Latin America, about poverty as the mother of creativity (imagine usability testing at stop lights), and about the importance of observational research.Luis is founder and president …

Designing Smoking Cessation - an Interview with Peter Benda

April 17th, 2007


Peter Benda describes University of Melbourne's work on 'QuitCoach' - an online service to help people stop smoking. Peter works at Melbourne University's Department of Information Systems -

Customer Support - an Interview with Joel Spolsky

March 30th, 2007


What makes good customer service?Joel talks about fixing everything two ways, not outsourcing technical support, taking the blame, and about the puppet.Check out Joel's blog ( I mention the

Don't Make me Write! - an Interiew with Steve Krug

March 2nd, 2007


Steve Krug talks about clarity, about deleting Solitaire from his Mac, and about his admiration for Douglas Adams and Jakob Nielsen.He also considers …

Ludic Design - an Interview with William Gaver

February 19th, 2007


William Gaver is Professor of Design at Goldsmiths College,
at the University
of London.

He developed the 'cultural probe' user research technique. (We …

Intel Outside - an Interview with Genevieve Bell

January 31st, 2007


Genevieve Bell is Director of Intel's User Experience Group.

In this interview, she talks about what it means to build technology with the home in …

Security and Usability

January 17th, 2007


Security and usability are frequently in conflict. Workarounds are common, and there may be unrealistic expectations of what users would or should …

Design in India - an Interview with Apala Lahiri Chavan

December 25th, 2006


I asked Apala about designing for low-income, low-literacy audiences.Apala also talks about cultural differences between India and China, and between …

Personas and Outrageous Software - an Interview with Alan Cooper

December 11th, 2006


I asked Alan Cooper (over a rather echoing connection) why he is outraged by bad software, and how he developed the concept of 'personas'.I was interested to hear the 'father of Visual Basic' say 'What I need is a …

Voice User Interfaces - an Interview with Erin Smith

November 26th, 2006


Erin Smith is a Senior Voice User Interface Designer and Usability Specialist with Syntellect (, people in the field use the word "vooey" - this is a pronunciation of VUI (Voice User …

Taxonomy, Folksonomy and Metadata - an Interview with Karen Loasby

November 14th, 2006


Karen Loasby is the information architecture team leader for the BBC.I spoke to her about metadata, taxonomy and related topics.How do you manage metadata issues when you're dealing with millions of pages, and thousands …

User Friendly 2006 - Usability in China

November 5th, 2006


This podcast contains four short interviews from User Friendly 2006, the UPA China conference in Hangzhou.UPA is the Usability Professionals' …

Hong Kong's Octopus Card - A Highly Usable Product

October 23rd, 2006


Users of Hong Kong's public transport system will be familiar with the Octopus card, which I consider to be exemplary in terms of the user experience it offers.In this brief episode, I talk about some of the things that …

Ethnography - an Interview with Jared Braiterman

October 9th, 2006


I spoke to Jared Braiterman, from jaredRESEARCH ( Jared has done ethnographic research many organisations.I asked him what's meant by ethongraphic research, and how it's applied.The Mobile China

Market Research - an Interview with John Berenyi

September 22nd, 2006


I asked John Berenyi of Bergent Research ( why
usability people are sometimes disparaging of market researchers. John
has some interesting thoughts about about good - and bad - market

The book …

Because We Can

September 19th, 2006


This short podcast considers the fact that we tend to get dazzled by the 'bling' of new technologies.

Card Sorting with Donna Maurer

September 11th, 2006


I spoke to Donna Maurer on the topic of card sorting. I think she has a very nice and practical approach to card sorting.Donna referred to the OzIA conference ( which takes place on September …

Web Teams - an Interview with Jesse James Garrett

September 5th, 2006


I asked Jesse James Garrett about his "Nine Pillars of Successful Web Teams" model. See Jesse's article (on the Adaptive Path website) for the …

What's Going On? The Importance of Feedback

August 29th, 2006


Good feedback is important at the User Interface and Process levels. This brief episode considers some of the elements invovled in providing good feedback.If you like the User Experience podcast, you might want to check …

Community is Not a Tech Thing

August 21st, 2006


I spoke to fellow Irishman KenCarroll of ChinesePod - a highlysuccessful online language learningbusiness based in Shanghai.A key component of the …

Forms Design - an Interview with Caroline Jarrett

August 17th, 2006


I spoke to Caroline Jarrett, a UK-based expert on forms design, about how to design a good form.Caroline's company is Effortmark. She and I have a …


August 10th, 2006


To err is human. This episode is a brief discussion of why people make mistakes, and what we can do to minimise errors.The two books mentioned are:

Choosing User Research Techniques

August 1st, 2006


Choosing the appropriate user research technique can be difficult - particularly if you're not experienced in doing so.This short podcast considers …

Usability in China

July 18th, 2006


I spoke to Josephine Wong fromApogee - Usability in Asia about the stateof usability in China.Josephine mentions the "User Friendly"conference. That's run by UPA China.Disclosure: Apogee and my company,
Information & …

Cultural Probes - an Interview with John Murphy (updated)

July 11th, 2006


The Cultural Probes technique provides a
 way to explore the user's world when other
methods are not available or appropriate.Gerry Gaffney discusses …

Rules of Thumb

July 4th, 2006


We often encounter rules of thumb. This brief podcast discusses "3 clicks" "7 plus or minus 2", and the application of such rules.

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