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Uplevel Your Agency

100 EpisodesProduced by Nicole Jackson MillerWebsite

The Uplevel Your Agency Podcast is the go-to resource for Agency Owners or any Service Provider who's looking to get better at delegating client work, improving operations and leading their company.

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128: 3 Signs You Need to Hire a Leadership Team

May 10th, 2023


Have you moved from being the bottleneck with client work and management to being the bottleneck when it comes to implementing internal operational projects and leading your team? If so, you may be in a position to need …

127: 4 Hiring Myths That Are Hurting Your Business

April 26th, 2023


Are you thinking about hiring a team for your business or do you already have a team and want to delegate some higher level responsibilities? If so, this episode is for you! Today we’re talking through 4 hiring myths …

126: How to Have Awkward Conversations With Your Client

April 19th, 2023


So you’re looking to make a change that impacts your clients. Maybe it’s transitioning their work to your team members, increasing their pricing, or releasing them all together. These conversations can feel super …

125: How to Pay Yourself and Your Team As An Agency Owner

April 12th, 2023


Your Agency Financials are one of the four most important shifts you need to make to grow an agency model business. By making this shift, it will ensure that you have the right delegation and financial strategy in place …

124: 3 Ways to Streamline Your Operations So You Can Take Time Off

April 5th, 2023


Is one of your goals for this year taking more time off in your business (without it burning down?!) If so, you’re not alone! Most service providers and Agency Owners are way past due when it comes to taking some much …

123: 4 Reasons Why You Haven't Scaled Your Agency Yet and How To Overcome These Hurdles

February 22nd, 2023


Have you thought about growing and scaling your agency, but feel like you’re getting stuck? Maybe you’re still wondering if an agency model is even for you or maybe you feel like you don’t know the steps to take to make …

122: Avoiding Taking on New Clients? Watch this.

February 15th, 2023


This episode was inspired by a conversation that I had with an Agency Owner that generated $1M in revenue last year and is projected to do the same this year. She shared that over the past few months she had to stop …

121: 3 Signs You Have a Service You Can Scale With An Agency Model

February 8th, 2023


Are you a service provider who’s looking to grow beyond 1:1 services and wondering if an agency model could work with your business? Or, did you …

120: How to Be a Better Leader in 2023 with Aisha Crumbine

February 1st, 2023


Leadership is something you can’t avoid if you’re wanting to grow and scale with an Agency Model business. Removing yourself from client work and management is going to take both personal and professional leadership …

119: How to Baby-Proof Your Service Based Business

January 25th, 2023


Are you wondering how you can keep your business running while you take time off to have a baby? Maybe you’re pregnant now or wanting to have a baby or looking to adopt and want to understand what goes into keeping your …

118: Not Hiring Because You Don't Have Enough Time? This is for you.

January 18th, 2023


Hiring takes time, energy and money, and when Agency Owners are already strapped for time, hiring can feel like an impossible endeavor. From figuring out who to hire, to creating the job post, to hosting interviews, to …

117: Stop Being The Bottleneck of Your Service-Based Business. Here's How.

January 11th, 2023


Being the bottleneck in your agency can feel frustrating to say the least. It can cause deadline issues with client work, force you to have to do …

116: How to Create Passive Revenue With An Agency Model

January 4th, 2023


Are you someone who is craving more income without having to work more hours? A way to productize your services so that you can completely take …

115: How to Decide What Business Support You Need in 2023

December 21st, 2022


Are you committed to growing your Agency next year, but trying to figure out what support you need to get there? Maybe you’re wondering what to invest in to help you reach your goals and vision in 2023 in the most …

114: How to Scale from $200K to $1M With An Agency

December 14th, 2022


Have you ever wondered what it takes to grow an agency from $200K to $1M? You may be wondering: what do I need to do when it comes to marketing, …

113: Stop Annual Planning - Do this instead.

December 7th, 2022


Do you feel stuck when it comes to planning for next year? Maybe you’re so deep in client work right now that you’re just trying to get by. Maybe …

112: How to Create a Human-Centered Team Culture with Julissa Martis

November 30th, 2022


Does the world of Human Resources (HR) overwhelm you? Maybe you think that you’re too small of a company to have HR. Or maybe you had a bad past experience with the “HR department” in the past. 


In this episode, I …

111: The Real Reason Why Your Agency Isn’t Growing

November 16th, 2022


Every agency experiences cycles of growth and sometimes growth can stagnate or even decline. It can feel frustrating and sometimes even defeating, especially with all the mixed messaging out there around how to deal …

110: Tips for Creating Routine When Everything is Always Changing

November 8th, 2022


Do you crave a day-to-day routine you can follow to keep everything moving along in your business? A plan that you can consistently follow so that …

109: 3 Steps to Make the Holidays More Enjoyable This Year

November 2nd, 2022


Do you want to be able to fulfill client work without being stressed about clients requesting last minute work and potentially ruining you and your …

108: Creating an Effective Content Strategy with Latasha Doyle

October 26th, 2022


Are you at a point in your business where you know you need to be more consistent with your marketing content, but don’t know where to start? Or …

107: How to Manage Your Agency’s Manager

October 19th, 2022


Do you have a Manager on your team and want to be able to manage them better? Or are you thinking about hiring or promoting someone to be a manager inside your Agency? If so, today’s episode is for you!


We’re going to …

106 - You've already delegated client work - now what?

October 12th, 2022


Have you delegated client work to a team and are now wondering – what the heck do I do now? What is my role? What is my job? Where do I fit in?


105: How to Prepare for an Influx of New Clients

October 5th, 2022


“Oh, so you have too many clients wanting to work with you at once, what a great problem to have.”


We’ve all heard it. And while yes, it’s nice to know our services are in demand, it also presents a brand new set of …

104: Welcome to Season Two: Uplevel Your Agency

September 28th, 2022


Welcome back to Season Two of the podcast! We are happy to announce that we have a brand spankin’ new name: UPLEVEL YOUR AGENCY!

Have you ever felt deep down like something needed to change in your business? Maybe it …

103: Just because you're back in client work doesn't mean you've failed

April 6th, 2022


We talk a lot on the podcast about delegating 50% - 90% of client work in 12 months or less and strategies for “delegating for good.” But the reality is that many times Agency Owners will need to step back into client …

102: Good at delegating, but still struggling to grow?

March 30th, 2022


Have you outsourced different pieces of client work, but still more involved than you would like to be? Maybe you’re answering a ton of team …

101: 3 Steps to Creating a Solid Team Onboarding Plan

March 16th, 2022


Have you ever hired a team member and felt like it took forever for them to get up to speed? Maybe you had to spend hours on calls with them or felt …

100: 3 Delegation Mistakes Agency Owners Make When Growing Their Team

March 9th, 2022


Are you an Agency Owner who’s good at delegating and outsourcing, but still struggling to grow? Maybe you have team members implementing some or most of your client work, but somehow you’re still working 40+ hours per …

099: What to Do if You Have To Step Back Into Client Work

March 2nd, 2022

Did you recently have to step back into client work after you already delegated it to a team member? Maybe a team member quit or needed more training …

098: How to Increase Your Rates with Nikki Rausch

February 23rd, 2022

Do your sales feel a little too “salesy”? If you’ve been wanting to up your sales skills and sell in a way that feels more authentic to you and your brand, then this is the episode for you.

In today’s episode, I had a …

097: Stop Asking Your Coach Who to Hire and What to Charge

February 16th, 2022


Have you ever been in a group setting or a coaching relationship and had that moment where you raised your hand and you’re like, “I don’t know who to hire,” “I don’t know what to charge,” “I don’t know who my most ideal …

096: The #1 Thing You Need to Get Out of Your Own Way and Scale Your Agency Beyond Yourself

February 9th, 2022


When it comes to delegating client delivery and ultimately scaling your business, are you standing in your own way? It’s time to break those habits …

095: Niching Down Your Services with Stacey Harris

February 2nd, 2022


Are you doing too much? Offering too many services? Perhaps it’s time to niche down and tailor your services to what you actually want to offer. Sometimes, it takes niching down to spiral up. 

Meet Stacey Harris, …

094: 3 Strategies My Clients Are Using to Delegate At Least 50% of Client Delivery in 12 months or Less

January 26th, 2022


If you want to start delegating more of your client delivery in the next year, this is the episode for you.


When most agency owners or done-for-you service providers come to me, they are usually in generally about the …

093: When You Should Turn to Coaching for Agency Growth

January 19th, 2022


When it comes to coaching as a means to help you grow your agency, there are times when it’s supportive and times when it’s not. How do you discern whether or not coaching will help you transition from done for you …

092: Hiring an Operations Manager with Caroline Hull

January 12th, 2022


Do you spend more time working in your business or on your business? As CEOs, it's our job to work towards our big, long-term goals for our businesses. But when you’re covered up in the day-to-day operations, that can …

091: How to Delegate Tasks Within Your Team

January 5th, 2022


Do you ever feel like you’re overrun with tasks? Like your to-do list keeps growing, even though you have a team of capable people behind you? If so, you might be a task “hoarder.”

Even after you’ve grown your team, it …

090: Are You Ready to Grow Your Agency?

December 29th, 2021


So you know you want to scale your business, but what’s the best way to do it? By offering new services? Creating a second revenue stream? Hiring more teammates?


It can feel daunting to take the next step towards …

089: Reflecting on the Past Year

December 22nd, 2021


What business wins are you celebrating this year? Every winter, I set time aside to really reflect on the year so far: what I’ve learned, what I’ve accomplished, and what I want to leave in the past.

This year has been …

088: How to Build an Agency That Actually Feels Good

December 15th, 2021


Is it actually possible to build an agency that feels good? The good news is, yes it is. You can build an agency that feels good, not only for you but for your clients and team too. 


In today’s episode, we’re chatting …

087: How to Stop Scope Creep In Its Tracks

December 8th, 2021


Have you ever found that a client asks you to do something out of scope and you didn’t quite know how to respond? You thought, “I don’t want to make my clients unhappy, I don’t want to put more on my team and make them …

086: Values, Equity and Hiring with Meg Baker

December 1st, 2021


Hiring can be intimidating. But for socially conscious business owners, it’s also one of our greatest opportunities to combat inequity and injustice in the workplace.

When she made the leap from hiring contractors to …

085: What I’m Most Grateful for in 2021

November 24th, 2021


What are you most grateful for in 2021? As we wrap up a year and head into a new one, I always like to take time to reflect upon what I’ve learned …

084: Is It Possible to Grow an Agency That Doesn’t Cause You Pain?

November 17th, 2021


Growing an agency, like any business, comes with its woes. Is it possible to scale your agency without growing pains? 


In this episode, we’re exploring the most common growing pains that are connected with being an …

083: How Managers Can Support You In Stepping Out of the Day to Day Management

November 10th, 2021


Are you ready to step out of the day-to-day management of your business and actually run your business? Are you utilizing your managers to help you achieve that goal?

In this episode, I am breaking down some of the …

082: Growing a Copywriting Collective with Annie Bacher

November 3rd, 2021


Part of starting your own agency is creating a team you’d love to work on. And sometimes, that means doing things a little differently than the corporate world.


When copywriter Annie Bacher joined my program AGENCY, …

081: Are You Hesitant to Grow an Agency Or Are You Hesitant to Call Your Business an Agency

October 27th, 2021


Are you hesitant to call your business an agency? Or maybe you’ve heard horror stories from people trying to grow their businesses as an agency? I know when I was growing my business, there was a part of me that was …

080: Are You More Comfortable Doing The Implementation Work Versus Being The Ceo?

October 20th, 2021


When you think about delegating work, do you ever think, “But I like doing this!” It’s very common as you begin making the transition from implementer to CEO to feel uncomfortable. After all, you built your business by …

079: How to Lead Managers vs. Implementers (Part Two)

October 13th, 2021


Learning how to lead your managers and implementers is a key part of running your business. In this episode, I am picking back up where I left off in …

078: How to Lead Managers vs. Implementers (Part One)

October 6th, 2021


Managing the managers on your team requires an entirely different skill set than managing the implementers on your team. As you step into that role …

077: How to Be Intentional About Doing Less

September 29th, 2021


How can you be intentional about doing less? As an agency owner, this is something you’ll come up against time and time again.


In this episode, we’re talking all about the art of doing less. This is a practice you’ll …

076: Despise the Hiring Process? This Might Be Why

September 22nd, 2021


Do you dread the process of hiring? You might know that it’s time to bring on additional support but the thought of having to create the job posting, interview candidates and everything else that comes along with hiring …

075: What If I Don’t Want to Scale My Agency?

September 15th, 2021


If the thought of scaling your agency leaves you feeling queasy you aren’t alone. In fact, I’ve seen this feeling come up time and time again for entrepreneurs who’d rather just throw it all away and start over.

In this …

074: How the Enneagram Can Make You a Better Leader with Stephanie Woodward

August 25th, 2021


Are you ready to shift patterns of behavior that are no longer serving you? 

If you said yes, then this is the episode for you. In this episode, I was joined by Stephanie Woodward, certified leadership coach, Enneagram …

073: Struggling to Pay Yourself More Even Though Your Business is Growing

August 18th, 2021


Have you ever found yourself in this rut? With the idea that no matter how much money your business makes or how many clients you take on, you still won’t be able to pay yourself more?

In this episode, I’m uncovering …

072: What to Do When You’re Struggling to Delegate

August 11th, 2021


Ever had a thought pop up in your head that sounds something like this, “I’m not good at delegating,” “delegating is not for me, I’m not quite sure how to do it,” if so, this is the episode for you.

In this episode, I …

071: Finding Time to Create Processes in Your Business

August 4th, 2021


You know you need processes in place to grow your team, but how will you ever begin to create them when you can’t find the time? This is just one of many hurdles that my clients often face when they are attempting to …

070: Have a Team But Can’t Take a Vacation?

July 28th, 2021


When you hear people talk about taking time off, do you wonder HOW they do it? After all, you might be the one responsible for the day to day operations of managing your clients and team and this makes the idea of …

069: Why Group Programs Are Better Than 1:1 Support

July 21st, 2021


When looking for support for your business growth, you might have considered a group program or 1:1 support… For many entrepreneurs, 1:1 support seems to be the preferred method.

In this episode, I am sharing why I …

068: You Can Have an Agency and Still Grow Your Personal Brand

July 14th, 2021


Are you an agency owner who craves the idea of having a personal brand too? It might be simpler than you think.

In this episode, I am debunking the myth that you have to choose one or the other. You’ll hear about how …

067: Style Your Brand with Nicole Otchy

July 7th, 2021


Do you ever put on a favorite pair of jeans or a blazer and it completely shifts how you feel? 

There’s a real connection between our clothes and the energetic shifts it can bring to our life and work. In this episode, …

066: You Are Capable of Being an Agency Owner and CEO

June 30th, 2021


Feeling stuck in between the identities of being a done-for-you service provider versus an Agency Owner and CEO? In this episode, we’re going to talk about how to commit to owning the Agency Owner identity.

I share some …

065: Finding What You Love with Jamie Jensen

June 23rd, 2021


Are you doing the thing that you really want to be doing? This is something I believe we all should be considering as we run our businesses. 

In this …

064: How to Cultivate Happier Clients Who Rave About Your Business

June 16th, 2021


Do you want to serve clients who rave about your team, your company and your services? This episode is all about creating a relationship with clients that keeps them happy and satisfied for the long run.

I share some of …

063: The Cost of Hiring Employees and Contractors with Amy Bradbury

June 9th, 2021


For a lot of the agency owners that I work with, hiring can be this big scary obstacle. Between employment laws, taxes and feeling prepared financially, it can be a big hurdle for business owners.

In this episode, I …

062: Why You're Struggling to Delegate Client Delivery

June 2nd, 2021


One thing that people often get stuck with is delegating client delivery. Perhaps you’ve hired someone but you still feel stranded in client work. 

In this episode, I talk about why you might be experiencing this and …

061: Selling in the DMs with Candace Chatman

May 26th, 2021


Technology is ever evolving so don’t let your sales process fall behind! Business owners and large corporations alike are transitioning to this new …

060: The One Mistake VAs, OBMs and PMs Make When Trying to Scale an Agency

May 19th, 2021


Are you running into hiccups as you try to scale from done-for-you service provider to CEO of your agency? 

In this episode, I talk about the one mistake I see virtual assistants, online business managers and project …

059: Spiraling Up with Caroline Hull

May 12th, 2021


We’re checking back in with Caroline Hull of Wild Home Podcasting. This episode is a part of an ongoing series I’ve been doing with Caroline over the …

058: The Truth Behind Why You’re Not Delegating

May 5th, 2021


Do you struggle to delegate tasks to your team? A lot of agency owners go through tough delegation phases as they spiral up and scale their businesses.

In this episode, I talk about delegation: why you need it, how it …

057: How Long Does It Take to Scale Your Business?

April 28th, 2021


Every business is unique but when you’re building your done-for-you service-based business you might be curious, “how long will it actually take me to scale this business?” 

In this episode, I talk about the …

056: Double Your Revenue, Triple Your Profit and Have a Baby with Carli Anna

April 21st, 2021


Today’s guest is one of my clients and someone I am excited to share with you, Carli Anna. Carli is a Brand Strategist and Coach for creatives pivoting into passive income. 

We started working together over a year ago …

055: How To Handle An Underperforming Team Member

April 14th, 2021


In today’s episode, I am talking about how to identify when a team member is underperforming. As a service provider, there will likely come a time when you have to deal with a team member who is underperforming. This is …

054: From $40K to $500K in 4 years with Tasha Booth

April 7th, 2021


Today I had the pleasure of chatting with Tasha Booth, the Founder and CEO of The Launch Guild, an agency that supports established coaches and course creators, and Coach to Online Support Professionals .


Tasha and I …

053: One Year Podcast Anniversary

March 31st, 2021


This is a very special episode because we’re celebrating a milestone! It’s officially been one year since I launched the podcast and I’ve had 52 consecutive episodes each week since starting. I can’t believe it’s flown …

052: Building a Profitable Agency with Amy Bradbury

March 24th, 2021


Does your agency’s profitability keep you up at night? If so, you definitely want to hear my conversation with guest Amy Bradbury. You might recognize Amy as I’ve had her on the show before back on episode 10. I wanted …

051: [Part Four: Money] Set Up Your Agency To Scale Series

March 17th, 2021


Is the fear of not having profitability holding you back from fully stepping into an agency model business? In this episode series on setting up your …

050: [Part Three: Scalable Delivery] Set Up Your Agency To Scale Series

March 10th, 2021


Is your client delivery process scalable? Could a team easily step in and take over? Your delivery process needs to be set up in a way that is …

049: [Part Two: Ideal Clients] Set Up Your Agency To Scale Series

March 3rd, 2021


Do you feel like you're hitting a wall when it comes to growing your agency? Perhaps you’re finding that you aren’t working with clients that light you or your team up. In part two of this series, we’re talking about …

048: [Part One: Scalable Services] Set Up Your Agency to Scale Series

February 24th, 2021


Is your agency set up to scale? In this series, I am walking you through the 4 foundational areas you’ll want to examine as you move from a done-for-you service-based business to an Agency model business.

In this …

047: Mastering Team Member Retention with Sarah Fox

February 17th, 2021


Have you found yourself in a place where it’s time to grow your team and you don’t know where to start? Or maybe you already have the team but you want to figure out how to make everything work better? 

In this episode, …

046: The Importance of Incorporating Your Values and Beliefs in Your Business

February 10th, 2021


Have you ever felt yourself questioning if a client, team member, speaker or guest expert is going to be a good fit for your business? Even though they seem to meet your standard qualifiers? I think we’ve all been there …

045: Getting Your Operational Plan in Place for 2021 with Catherine Calmes

February 3rd, 2021


Are you looking to get your business running more smoothly in 2021? Look no further because I’ve got the perfect guest for you! Today I had on Catherine Calmes, a Certified Director of Operations who helps entrepreneurs …

044: Why You’re Still Struggling to Remove Yourself From Client Delivery

January 27th, 2021


Are you finding yourself stuck in the client delivery? Maybe you find yourself spending hours per day doing client work and you know you could be …

043: When to Bring on an Account or Project Manager with Janet Beamer

January 20th, 2021


Today I am thrilled to share this conversation with guest, Janet Beamer, Founder of The Executive Coordinator. If you have been wondering when and what you need to have in place before bringing on management support for …

042: How to Stop Managing and Start Leading in Your Business

January 13th, 2021


Does the thought of “managing” more people in your business make you cringe? Do you feel like you spend too many hours answering team questions or checking in on deadlines? Sometimes you have to learn how to step out of …

041: Cycle Alignment and Working Less with Ali Cranmer

January 6th, 2021


Today I am excited to share this conversation with body and business integrator, Ali Cranmer. Ali helps menstruating entrepreneurs break free from burnout and reclaim their power through cycle alignment.

Ali shares so …

040: How to Have Conscious Conversations

December 30th, 2020


Are you ready to develop the habit of having conscious conversations? Whether you’re speaking with an employee or client sometimes there are issues that come up that you have to deal with.

In this episode, I’m talking …

039: 2020 Reflections from DFY Service Providers Who Are Scaling Their Way

December 23rd, 2020


Are you ready for 2021? I believe we all are! However, we couldn’t go into the new year without first reflecting back on how 2020 went and what we’ve …

038: How to Be the Visionary in Your Business with Allie Morris Nute

December 16th, 2020


Today I spoke with Allie Morris Nute of Verb House Creative and owner of Kate Max Stock. Allie became a client of mine after she purchased her second business and had to figure out her processes for running two …

037: Why You're Facing The Same Problems (Over And Over) In Your Business

December 9th, 2020


Do you find that you’re facing the same problems in your business over and over again? As your business grows, you may find that you have to address similar challenges repeatedly when it comes to your services, your …

036: Create a Simple Marketing Strategy That Fills Your Services with Tamika Auwai

December 2nd, 2020


If you’ve been relying on referrals and you’ve reached the point where you’re ready to put together a marketing strategy then you definitely want to listen to this episode. Today I am excited to be sharing this …

035: The Number One Thing I’m Grateful For This Year

November 25th, 2020


During the Fall season, as the days get shorter and the weather gets colder, I like to take time to reflect on the year. Creating this space allows …

034: How To Pivot In Your Business with Adrienna McDermott

November 18th, 2020


Today I had a conversation with Adrienna McDermott, a former Immersion client of mine and current CEO Roundtable member. Adrienna has a unique story of how she got into the world of online business and I’m so excited …

033: The Real Reason Why Your Team Isn't Working

November 11th, 2020


Are you running into problems when it comes to delegating to your team? Today I am talking about the real reason why your team isn’t working and what you implement immediately to make it better.

As you begin to bring on …

032: Get Paid to Speak and Sell Your Services With Danielle Tucker

November 4th, 2020


Today I am chatting with prior CEO Roundtable member, Danielle Tucker. Danielle is the founder of Professional Speaker Websites. She helps build luxury websites for coaches and speakers who want to get paid to speak and …

031: How to Quickly Free Up Time To Run and Grow Your Business

October 28th, 2020


Today’s episode is about creating more time. Time can be a touchy subject for many of the done-for-you service entrepreneurs I work with because it …

030: Caroline had a baby! Check-in on Wild Home Podcasting's Agency Growth

October 21st, 2020


Today I am checking back in with Caroline Hull of Wild Home Podcasting. If you aren’t familiar with Caroline yet make sure to go listen to the other …

029: How Long Does It Take to Scale Your Business?

October 14th, 2020


Every business is unique but when you’re building your done-for-you service-based business you might be curious, “how long will it actually take me to scale this business?” 

In this episode, I talk about the …

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