When designing for people, designing with empathy is an integral component of the design process. Asking questions and listening before identifying the needs of the client is at the heart of this approach. In this episode, we are joined by Shannon Skaggs, President of Quantum Health, as well as BHDP's Samantha Delabar, Workplace Design Leader, and Bill Thiemann, Director of Experiential Graphic Design. They discuss the many ways empathy informs design and how it can be a crucial element to enhance the work our clients, like Quantum Health, do every day.
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