Cover art for podcast The Remarkable CEO for Chiropractors

The Remarkable CEO for Chiropractors

248 EpisodesProduced by Dr. Peter Camiolo and Dr. Stephen FransonWebsite

Join remarkable CEO coaches and transformation experts Dr Stephen and Dr Pete on the audacious journey that is guaranteed to challenge, inspire and empower you to create a remarkable business as part of a remarkable life, not instead of one! Dr. Stephen and Dr. Pete have already trained thousands of… read more

24:11

031 - Retention - The Ultimate WIN-WIN!

00:37 – Dr. Pete and Dr. Stephen introduce today’s topic, Retention 

06:32 – Defining metrics such as PVA, or patient visit average 

11:19 – The definition of an ‘active patient’ 

15:15 – The importance of tracking and measuring compliance as a key performance indictor 

18:50 – Establishing a bar of compliance for patients 

20:57 – Other retention statistics to keep in mind 

EPISODE QUOTES

“Retention is the ultimate win-win-win.” (03:01)

“Having a remarkable retention practice is the highest integrity thing you can do.” (05:09)

“The average person that started care with us stayed for over three hundred visits during their lifetime. Think about that – not twelve – three hundred. So we’re doing something right.” (10:38)

“A person who goes inactive is simply somebody who has decided to not follow your recommendations for care. Make this black and white guys because remember, you’re a CEO and you have a team of people. You cannot leave room for interpretation. This is a black and white number.” (13:03)

“What retention is is the ability to identify where in the process do people stop being committed to what they have agreed to – to what the expectations are that have been laid out – where does that happen?” (17:51)

“Remember gang, it’s so critically important that we own these numbers, that we as the doctor, as the owner, as the CEO, we have visibility into these numbers.” (22:44)

LINKS MENTIONED

Dr. Stephen’s LinkedIn

Dr. Pete’s LinkedIn

The Remarkable CEO Website

Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business

 

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