Join remarkable CEO coaches and transformation experts Dr Stephen and Dr Pete on the audacious journey that is guaranteed to challenge, inspire and empower you to create a remarkable business as part of a remarkable life, not instead of one! Dr. Stephen and Dr. Pete have already trained thousands of… read more
00:37 – Dr. Pete and Dr. Stephen introduce today’s topic, Retention
06:32 – Defining metrics such as PVA, or patient visit average
11:19 – The definition of an ‘active patient’
15:15 – The importance of tracking and measuring compliance as a key performance indictor
18:50 – Establishing a bar of compliance for patients
20:57 – Other retention statistics to keep in mind
EPISODE QUOTES
“Retention is the ultimate win-win-win.” (03:01)
“Having a remarkable retention practice is the highest integrity thing you can do.” (05:09)
“The average person that started care with us stayed for over three hundred visits during their lifetime. Think about that – not twelve – three hundred. So we’re doing something right.” (10:38)
“A person who goes inactive is simply somebody who has decided to not follow your recommendations for care. Make this black and white guys because remember, you’re a CEO and you have a team of people. You cannot leave room for interpretation. This is a black and white number.” (13:03)
“What retention is is the ability to identify where in the process do people stop being committed to what they have agreed to – to what the expectations are that have been laid out – where does that happen?” (17:51)
“Remember gang, it’s so critically important that we own these numbers, that we as the doctor, as the owner, as the CEO, we have visibility into these numbers.” (22:44)
LINKS MENTIONED
Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business
Educational
Interesting
Funny
Agree
Love
Wow
Connect with listeners
Podcasters use the RadioPublic listener relationship platform to build lasting connections with fans
Yes, let's begin connectingFind new listeners
Understand your audience
Engage your fanbase
Make money