Cover art for podcast The Official SaaStr Podcast: SaaS | Founders | Investors

The Official SaaStr Podcast: SaaS | Founders | Investors

469 EpisodesProduced by SaaStrWebsite

he Official SaaStr Podcast is the latest and greatest from the world of SaaStr, interviewing the most prominent operators and investors to discover their tips, tactics and strategies to attain success in the fiercely competitive world of SaaS. On the side of the operators, we center around getting f… read more

28:03

SaaStr 024: Nick Mehta, CEO @ Gainsight on Why Customer Success Is The New Sales

This week on SaaStr we are celebrating the rise of GainSight with a special feature week dedicated to Gainsight and joining me today we have Gainsight CEO, Nick Mehta. Since Nick has been at the helm of Gainsight, it has experienced a meteoric rise to the top of the world of SaaS having practically created the category of customer success and revolutionising business work processes in doing so. Due to this, Gainsight has raised funding from the likes of Battery Ventures, Lightspeed Venture Partners and Bessemer Venture Partners.

In today's show with Nick we discuss:

  • What were the solutions before Gainsight? Why were these inefficient and what the market opportunity for Gainsight?
  • Why has the power shifted from the hands of the vendor to the hands of the customer? What can vendors to do optimise this shift?
  • Is the proliferation of available tools and the resulting competition not dangerous as there is only so low prices can go?
  • To what extent does Gainsight have a monopoly over the customer success market?
  • How much should startups spend on customer success in the early days? How can one measure that success and return on investment?
  • What does the hiring of a customer success officer look like for Nick? How can we optimise this process?

In a round we call the 60 Second Saastr, we also hear:

  • ACV is everything: Explain?
  • Being a specialised CEO: Right or wrong?
  • On again, off again hiring in sales?

If you would like to find out more about the show and the guests presented you can follow us on Twitter here:

Educational emoji reaction

Educational

Interesting emoji reaction

Interesting

Funny emoji reaction

Funny

Agree emoji reaction

Agree

Love emoji reaction

Love

Wow emoji reaction

Wow

Listen to The Official SaaStr Podcast: SaaS | Founders | Investors

RadioPublic

A free podcast app for iPhone and Android

  • User-created playlists and collections
  • Download episodes while on WiFi to listen without using mobile data
  • Stream podcast episodes without waiting for a download
  • Queue episodes to create a personal continuous playlist
RadioPublic on iOS and Android
Or by RSS
RSS feed
https://saastr.libsyn.com/rss

Connect with listeners

Podcasters use the RadioPublic listener relationship platform to build lasting connections with fans

Yes, let's begin connecting
Browser window

Find new listeners

  • A dedicated website for your podcast
  • Web embed players designed to convert visitors to listeners in the RadioPublic apps for iPhone and Android
Clicking mouse cursor

Understand your audience

  • Capture listener activity with affinity scores
  • Measure your promotional campaigns and integrate with Google and Facebook analytics
Graph of increasing value

Engage your fanbase

  • Deliver timely Calls To Action, including email acquistion for your mailing list
  • Share exactly the right moment in an episode via text, email, and social media
Icon of cellphone with money

Make money

  • Tip and transfer funds directly to podcastsers
  • Earn money for qualified plays in the RadioPublic apps with Paid Listens