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The Modern Waiter Podcast

86 EpisodesProduced by Marlon Joseph | Restaurant-PodcastWebsite

The Modern Waiter Restaurant Podcast is a place for discussions and interviews relating to the service industry that are relevant to both restaurant workers and guests. Have you ever wondered what your waiter or waitress is thinking? Have you ever wondered how a restaurant works behind the scenes? P… read more

86 Episodes | 2018 - 2020

July 4th

July 7th, 2020

33:36

The best American holiday… July 4th is great for the beach, the lake, the park and for back yard cook outs. For the restaurants you are most likely …

Back to Work Pt. 2.

June 30th, 2020

45:01

Back to work pt. 2. This week’s restaurant podcast episode takes a further look into the mechanics of working with social distancing and enhanced protective measures. I must admit I have found it a bit cumbersome. I am …

Uniforms

June 23rd, 2020

44:56

Uniforms. Functional? On trend? In this week’s restaurant podcast we look back at the different uniforms we have had to wear or endure. Some fit the …

Restaurant Movies: Pt. 1 Ratatouille

June 16th, 2020

37:14

A truly fun episode… In this week’s restaurant podcast we are going to the movies. This episode discusses the movie Ratatouille as it relates to real …

The Pivot

June 9th, 2020

29:40

For some restaurants things may be business as usual; a few procedural quirks aside.  For others survival relies on the pivot.  How can we remain profitable without using the bar space? How can we lean into our …

Back to Work

June 2nd, 2020

28:13

In this week’s restaurant podcast we face the prospect of going back to work. For the select people plucked from unemployed nation going back to work raises more questions than there are answers. There are several …

Taking a Break

May 26th, 2020

37:17

Most of the world is in time out. You can call it quarantine, in this restaurant podcast we call it Taking it a Break. Danny and I recap our feelings from the beginning stages of shelter in place till now.  I draw a …

Brandon Bradley: Restauranteur and Author

May 19th, 2020

26:54

Author and Restauranteur Brandon Bradley joins the podcast. Starting out Brandon shares how he adapts to the new way of keeping safe while delivering service during the pandemic. We talk about some of his experiences in …

Happy Birthday

May 12th, 2020

31:44

The inspiration for this show was, drum roll please, my birthday. Full disclosure my birthday was two and a half months ago. This episode got bumped …

Bonus Podcast: Friend of the Show Jerry Melgoza

May 8th, 2020

19:32

Sharing is Caring. We reach out to our listeners in this week’s restaurant podcast. We are one community and friend of the show Jerry Melgoza shares …

Quarantine Life pt 5. Drinks

May 5th, 2020

30:20

This weeks restaurant podcast closes out with the last of the Quarantine Life series. Drinks. There is a reason why liquor stores are considered essential business during COVID-19. We drink to entertain ourselves and …

Quarantine Life pt 4. Disaster Prepper

April 28th, 2020

53:27

This is truly a very informative episode. In this week’s restaurant podcast we get a lesson in disaster preparedness, Our quarantine life series …

Quarantine Life Pt 3. Fitness

April 21st, 2020

35:54

This week’s restaurant podcast continues with part 3 of our quarantine life series.  Personal Trainer Jennifer Rosidor talks fitness.  She shares the impact social distancing has on her business as well as the …

Bonus Podcast: Managing partner Fred Graham

April 17th, 2020

18:13

Managing partner Fred Graham joins this weeks restaurant podcast.  He outlines some challenges he and other restaurants face remaining opened during the COVID-19 social distancing guidelines. “Trying to keep six feet …

Quarantine Life Pt. 2 Food

April 14th, 2020

52:44

The Modern Waiter Podcast series Quarantine Life continues with Pt. 2, which focuses on food.  Author Jack Kohout (www.instagram.com/restaurantjunkie) joins the show.  How can we make food last longer?   Are you able to …

Bonus Podcast: Private Chef Kevin Andraska

April 11th, 2020

25:13

The Modern Waiter Bonus Podcast.  Chef Kevin Andraska  (www.instagram.com/chefkev86/) joins us for our very first bonus podcast.  In the upcoming weeks we are checking in with our listeners for a candid chat.  If you …

Quarantine Life pt 1. Adjusting

April 7th, 2020

35:38

In this week's restaurant podcast episode we adjust to a new life.  The majority of restaurant workers are unemployed to abide by the social distancing mandates.  As we flatten our bank accounts, (ahem), as we flatten …

Spring Break

March 31st, 2020

30:47

The Coronavirus pandemic hit right in the middle of spring break.  This weeks restaurant podcast we take a look at the history of spring break.  Producer Danny’s restaurant is right in the epicenter of it all.  Spring …

Rona And The Restaurant

March 24th, 2020

38:55

In this week's episode we discuss the Rona And The Restaurant.  There is a bit of shifting of the finish line as far as how long social distancing will last due to the Coronavirus.  Danny and I start from the beginning …

Details

March 18th, 2020

1:01:25

In this weeks restaurant podcast we look into the Details.  Niheem Marcomeni, a seasoned veteran in the industry, joins Producer Danny and me.  Banquets, management, high-end steak house and sommelier; we are pleased to …

Restaurant Nightmares

March 10th, 2020

29:44

This week’s restaurant podcast we explore those restaurant nightmares.  Workplace dreams seem particularly visceral for restaurants.  Whether you …

Restaurant Menu Best and Worst

March 3rd, 2020

49:26

In this restaurant podcast we kick the outdated, ugly and unhealthy menu items to the curb.  We applaud the high margin, great presentation money makers.  The best and the worst of the menu takes a look at food …

F.A.Q.

February 26th, 2020

43:39

This weeks restaurant podcast vents the FAQs we have gotten over the years.  Freaking Asinine Questions.  The head scratching WTFs of it all.  I get it.  Maybe you are hungry.  Maybe you’re drunk; or, or, or maybe you …

First Day

February 18th, 2020

40:12

This weeks restaurant podcast turns the clock back to your first day on the restaurant job.  What do we remember about our first day.  Mine was over 24 years ago.  In my progression as a service professional, I look …

Valentine's Day

February 12th, 2020

32:29

Valentine’s Day is one of the busiest restaurant days on the calendar.  In this weeks restaurant podcast we explore the paradox of recognizing the potential to make money all the while knowing it is widely regarded as …

You're Cut Off

February 5th, 2020

52:12

Overserved is the theme of this weeks restaurant podcast.  We sell drinks to our guests but where do we draw the line.  When do we stop serving and cut someone off.  We discuss how to tell if someone has reached their …

Closing Shift

January 28th, 2020

28:05

Make sure you do your side work because it is my closing shift episode.  In this week's restaurant server podcast, we look at why closing shifts are a P.I.A.  Produce Danny of course, does not mind them.  I on the other …

Brunch

January 22nd, 2020

28:24

Brunchtown can be a wonderful place.  Mimosas in the early afternoon, breakfast-lunch mash up.  It’s all deadly.  There are however some etiquette …

Generosity

January 14th, 2020

39:55

Special thanks to our listener Ava Jane.  Her email in response to one of our shows inspired me to do a podcast show on generosity.  Restaurant servers are are no strangers to generosity in the craziest ways.  We may …

Large Parties

January 8th, 2020

36:22

Talk about taking the good and the bad.  Large parties are boom or bust.  We navigate what those pitfalls are in this weeks restaurant podcast.  We also reminisce about the good and bad parties we had once upon a time.

In The Kitchen with Mateo Rodrigues

January 2nd, 2020

42:29

This week's episode “In The Kitchen”, is the first in a series we created for season two.  The series will feature interesting people in their element with the food driving the conversation and the kitchen the …

Christmas

December 24th, 2019

42:55

I admit it.  I am a bit of a grinch.  That won't get in the way of today's Christmas episode of The Modern Waiter Podcast.  Producer Danny, as usual, brings some balance to the force.  Fun as always.  Unwrap with no …

The Schedule

December 17th, 2019

25:58

The schedule is the life blood of a server's existence in the restaurant.  Schedule writers have their work cut out for them.  In this weeks podcast …

The Restaurant Dream

December 11th, 2019

38:58

Why do so many people fall for the restaurant dream?  More and more restaurants are opening every year.  Many close their doors as well.  Menu, location, employees, overhead and navigating the competition: there is a …

1 Year Anniversary Show

December 4th, 2019

44:18

Woohoo! Producer Danny and I are celebrating our 52nd show, marking one year of podcasting.  We gleefully look back on our journey, sharing our …

Thanksgiving

November 26th, 2019

36:54

Thanksgiving, is the topic of this podcast episode.  It is my favorite holiday.  We explore thanksgiving traditions, favorite food and even Black …

Career Day

November 20th, 2019

42:55

You have had enough of the service industry and you are ready to move on.  We take a look at the skills needed to be a good server and translate them to other careers.

Being Late

November 12th, 2019

38:46

Early is On Time, On Time is Late, and Late is Unacceptable!  I never understood how on time could be late but lets take a look at lateness and how …

"Pet" Peeves

November 5th, 2019

35:26

We are joined in studio by the perfect guest for the subject of pets in restaurants.  April, joined by Schnauzer Maui, is a former dog trainer who …

8 Reasons Why Being a Waiter Sucks!

October 29th, 2019

32:00

As a follow up to last weeks episode, we explore the flip side of the coin.  These are the concessions we make as servers.  If you aren't able to get …

10 Reasons to Be a Waiter

October 22nd, 2019

38:39

Being servers has its ups and downs and it goes without saying.  If you are a glass half full personality or you have never considered the benefits …

Quirky Things Guests Do

October 15th, 2019

35:16

Why? Why do guests say and do things that make you say hmmm?  Years in the service industry reveals these things that constantly puzzle servers.  "if every other other table is clean, and you sit at the only dirty …

Raw Chef Carla

October 8th, 2019

1:01:14


Very enlightening interview with the very talented raw vegan chef. @rawchefcarla

"My mission statement is to change the way the world eats." We discuss food, health and habits while laughing all the way.

“nothing that has …

Restaurant Stereotypes

October 2nd, 2019

1:08:15

Servers are not shy when it comes to prejudging guests.  From the young to the old: black, white & Chinese we break down every ethnic group from …

Handling Rude / Angry Guests

September 24th, 2019

29:45

"Not all rude guests are angry and not all angry guests are rude."  This weeks episode outlines 5 tips for handling both rude and angry guests.  We …

That Looks Like No Fun

September 17th, 2019

35:55

Not all service industry jobs are created equal.  There are some that plain ol' look like no fun. We discuss our experiences being grateful loving …

Aliens and Robots

September 10th, 2019

44:51

In a absolute out of the box discussion about all things restaurants and food we invite Joe Callahan @bustabottlecap_ for a chat.  We get a blinding …

Confessions of a Server

September 2nd, 2019

56:33

This weeks restaurant podcast we talk to Qualin, instagrams Confessions of a Server.  In this fun interview we navigate restaurant fun, highs, lows, pet peeves and get personal with actual confessions.  “…if you ordered …

I Quit Pt. Two

August 27th, 2019

52:37

In a follow up from last week's podcast episode, Danny and I interview Andrew and Eric.  They each give a detailed blow by blow of what they were …

I Quit

August 20th, 2019

26:42

The restaurant industry is often linked with high employee turnover.  You never know if you are going to quit or get fired.  We explore some I quit stories.  This ends up being a two part subject.  We invite some guests …

Vegas Baby

August 13th, 2019

30:56

Our first on location podcast takes to Las Vegas where we talk to Jason Almanza, director of gaming operations and bar at a local chain operation.  As a Las Vegas Native and professional in the restaurant industry we …

Regulars

August 6th, 2019

25:00

We talk about Regulars.  They can be the life blood of the restaurant. Let's take care of them and make them happy.   

Fast Food

July 30th, 2019

28:42

Danny and I dive into the pros and cons of fast food.  What is fast food and are there any benefits besides convenience?  

Hosts

July 23rd, 2019

26:59

First impressions are everything.  In the restaurant business, hosts are the first impression.  We take a broad stroke view of the position and get …

Restaurant GM Coach

July 17th, 2019

40:09

We talk to restaurant GM coach Scott Stanfield about proper training, creating a safe environment for employees and dealing with angry guests. Scott …

Flirting With Your Server

July 9th, 2019

29:20

We employ the services of "Jersey" who sheds light on the subject of flirting in the service industry.  As a bartender and a woman she is more qualified for the chat than we are.  

A Man With A Dram

July 2nd, 2019

24:29

A distiller story.  Lets Nose it, taste it and talk about it.  Robert Muscatello (@a_man_with_a_dram) from Southern Tier Distilling Company (stdcspirits.com) takes a few minutes to discuss his experiences and his …

Weeded

June 25th, 2019

23:38

Weeded in restaurant terms may not be what you think.  Servers and kitchen staff alike know the feeling, so lets explore how it happens and why it happens.

Restaurant Musician

June 18th, 2019

26:47

Interview with an restaurant musician.  Jon Curtis Rose, pianist, shares his experiences as a veteran musician and a restaurant musician.  I learn a lot and laugh a lot. 

Late Diners

June 11th, 2019

18:32

Guests arriving too close to closing time? Campers staying way past closing? Hot topic alert.  Late diners. Is there anything that can be done about a true industry pet peeve?

The Power of Cash

June 4th, 2019

21:20

Most servers take home cash every night. How do your manage your cash lifestyle? We discuss the ways that cash is king.

Upselling

May 28th, 2019

20:59

From wine and alcohol to appetizers and deserts, adding value for the guest, your check and the restaurant upselling is vital.  There are many ways …

Corporate Vs Private Part 2

May 21st, 2019

26:06

In part two of this series we have a chat with Rich Duffy managing partner at Longhorn Steakhouse. He gives us insight into the corporate restaurant …

Corporate vs Private

May 14th, 2019

26:45

In Part one of this two part series we talk to Joseph Cholak.  We get his perspective on running a "mom and pop" privately owned restaurant.  Joseph …

How to Get Free Stuff

May 7th, 2019

21:48

Everyone loves getting free stuff.  When it comes to restaurants, don't play games.  Be nice. We explore several ways there are to get while the getting is good. There are plenty of freebies around. Give a listen. 

Working Holidays

May 1st, 2019

17:29

What are you doing on Easter? Working! We work on holidays, when the 9-5s are off. What is that like? Lets find out...

Food Safety

April 24th, 2019

32:18

This weeks episode I have an eye opening discussion with a very fun guest.  Barbara and I get into the ins and outs around food safety in kitchen and …

Sending Food Back

April 17th, 2019

15:43

There are several reasons to send food back.  There are even more reasons not to do so.  We explore some of the reasons why it is oh so wrong to send food back.  This is getting out of hand.

End of an Era

April 9th, 2019

25:11

After working at the same place for almost 16 years, Producer Danny decides to flip things and interview me about my reflections of my time there.  It took me by surprise.  Join us as we reminisce.

People That Annoy You

April 2nd, 2019

20:29

What is with these people?  All servers have certain types of guests that grind their gears.  No rants. Just WTH?  If you find yourself with one of these patrons, how do you handle it?  Lets give a listen.

Pros vs. Joes

March 26th, 2019

25:17

Is there such a thing as an all star restaurant staff? Can they all be generals? We talk about the mix of front of the house staff in this weeks Pros vs. Joes.

Restaurant Story Time

March 20th, 2019

25:40

Producer Danny and I dish out a few stories we have collected over the years. The service industry is full of characters on both sides of the table. …

Restaurant Owner

March 12th, 2019

24:50

On this weeks episode we interview Jeff Lyons, owner of the Buffalo Roadhouse Grill.  He shares his thoughts on the challenges he faces in the industry from marketing and social media to environmental issues like …

Review The Reviews 2

March 6th, 2019

22:07

In this weeks episode, we critique three reviews of a random local restaurant.  Don't get emotional. Lets talk about the proper way to write a review …

Bartending Pt. 2

February 26th, 2019

28:58

Todays Podcast we conclude our series on bartending.  Stephanie gives us her perspective on uniforms, working with guys behind the bar and how she deals with guests.  I learn a few things and you get an introduction …

Bartending Pt. 1

February 21st, 2019

45:57

This weeks episode is part one of a two part series look at bartending.  First part we have a male perspective and the second female.  Our first interview is one that has both our guest and producer Danny on the phone …

Restaurant Terminology

February 12th, 2019

32:46

Restaurant jargon, lingo, phrases.  On this weeks podcast, producer Danny and I discuss the most common terms used in the restaurant industry.  

Day Shift vs Night Shift

February 5th, 2019

18:31

The difference in the working lifestyle of the day vs night shifts in the restaurant industry are the topic of this weeks podcast. We take a look at the advantages and disadvantages of both.

Table Sharks and Sidework

January 29th, 2019

23:43

Fun discussion. Mainly about greedy and selfish wait staff. There is no "i" in team. This weeks episode we discuss Table Sharks and Sidework. The big surprise is that Producer Danny considers himself a shark.  Very eye …

Taking Orders: Pen or No Pen

January 24th, 2019

24:39

In todays podcast we look into the mechanics of taking an order. Where do you stand when you take an order? Do you use a pen? Producer Danny and I are on opposing ends on that point. Give a listen.

Saying No!

January 15th, 2019

15:51

In the hospitality industry we are usually saying yes. We say yes all the time. What do we do in the restaurant when we have to say no. When to say it. How to say it. What to do after you say no.

Service Industry Abroad

January 4th, 2019

38:53

Producer Danny travels to London, Paris and Venice.  We discuss the workflow of service in these three cities.  This gives us an insight into a small portion of the experience of bars and restaurants.  Journey with us …

Review the Reviews

December 27th, 2018

28:30

On todays podcast we review the reviews.  Lets teach you what content is helpful in a review.  Don't be emotional.  Be helpful.

Favorite Types of Guests

December 11th, 2018

21:07

Todays exploration is focused on our favorite types of guests.  We take a look at what servers preferences are when we are at the table.  It is not about the tip. It is about the process.  Communication is key...

Restaurant Secrets

December 4th, 2018

20:23


Every industry has their insiders knowledge. There are many things you may or may not know about your night out at a restaurant...

 

What is Good Service?

November 19th, 2018

38:24

Restaurant patrons and industry workers, journey with us as we discuss steps of service and share our experiences. 

More than ringing and bringing... What is good service?

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