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The Mind Takeaway Podcast - Leadership, Psychology and Creativity

97 EpisodesProduced by Peter & MiraWebsite

In our quest to help create a world without inequality, poverty and war, we share insights gained through our work about leadership, psychology and creativity.You will also hear conversations with ordinary people who do extraordinary things due to their increased awareness, curiosity and intuition, … read more


#41: How to Resolve Conflicts with Jonathan Miller

We speak to Jonathan Miller, a high-performance coach who helps impact-driven entrepreneurs optimize their business and their life. His programs draw heavily from his extensive experience in several communication systems, including Nonviolent Communication, the Harvard Negotiation Project, Landmark Worldwide, and more. His methodology is also heavily influenced by his Vipassana meditation practice, of which he has spent over 2,000 hours practising.

You can connect with Jonathan here:


Tough Talks Made Easy:

Mindful Communication Podcast:



Time Stamps:

02:29 How 9 out of 10 issues Jonathan deals with are related to communication and handle difficult conversations.

It isn’t so essential to observe someone’s body language and words for communication is more important to be present with another person.

04:49 What does Jonathan look at when he supports a client who is experiencing lots of conflict in their work.

06:29 What is the Fundamental Attribution Error and how it affects our ability to communicate effectively.

08:30 We all agree psychological safety is a key to high performance

12:07 How vulnerability may seem like a weakness to us but to others, it looks like courage.

13:43 Society has become used to being inappropriately comfortable when we should be experiencing inappropriate discomfort.

14:44 It’s not difficult to be a human being, but when in a work context we think that we have to show up with this massive mask on and pretend to be someone that we ware not.

17:05 How to start addressing social injustice and racism in the workplace?

21:34 If you got an open culture in your company, then conflict is going to happen quite often because people feel safe to express how they feel. And our job as leaders is to facilitate those conversations without judgement.

22:10 Behind every communication problem is a sweaty ten-minute conversation you don’t want to have. - Psychologist, Gay Hendricks

22:25 Avoiding conflict is not the path of least resistance.

24:09 How silence in itself is a way of communication, it is better to have an uncomfortable dialogue than silence within a team.

25:33 Peter shares an example of a culture gone wrong in the company and how not to communicate with employees.

28:53 When we don’t address conflicts, it gets more complicated because new events add on and it becomes more challenging to pick it apart.

30:26 Leaders often display a lack of creativity when they do not allow conflict to happen. They often miss the opportunity of creative solutions that can come from both sides of the table, which naturally comes from having an open and human to human dialogue.

30:54 Jonathan explains that conflict is going to happen because it is an inevitable part of our life, and the idea that we can avoid something inevitable is insane.

31:57 Jonathan shares a personal story on how he creatively resolved the conflict between him and his partner when they moved to Capetown in South Africa.

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