Cover art for podcast The Mind Takeaway Podcast - Leadership, Psychology and Creativity

The Mind Takeaway Podcast - Leadership, Psychology and Creativity

98 EpisodesProduced by Peter & MiraWebsite

In our quest to help create a world without inequality, poverty and war, we share insights gained through our work about leadership, psychology and creativity.You will also hear conversations with ordinary people who do extraordinary things due to their increased awareness, curiosity and intuition, … read more

48:06

#29: Leading Your Clients to Success with Tony Banta

Our guest is Tony Banta, a systems engineer, innovation consultant, and host of the Client Whisperer Show. Beginning his career as a self-taught software developer, Tony quickly realized that the best code could never solve broader leadership issues within organizations.

Today Tony works with other client-businesses to maximize client results, increase client retention, and streamline the client fulfilment experience. Tony’s writing has been featured in Forbes, The Huffington Post, and Recruiter Magazine to name a few.

You can connect with Tony and find out more about his work here:

Podcast: https://clientwhisperer.show

Facebook: https://www.facebook.com/tonybanta

Linkedin: https://www.linkedin.com/in/tonybanta

Instagram: https://www.instagram.com/theclientwhisperer


00:43 What is a client whisperer?

03:30 How to manage difficult clients?

07:43 The world is changing and how it will look like in a few months, years and decades?

08:43 Why are people buying so much toilet paper these days? How fear affects what we do? Fear creates separation between people and we become individualistic.

09:25 What it takes to innovate? Innovation is inherently unselfish if you innovate you need to have a certain degree of empathy as innovation is not possible if we are in fear and think only about ourselves

09:55 How do we change and truly learn what it takes for us to succeed? What happens when we let go of our ego?

20:00 Why is it important to slow down and show confidence to influence other people

27:10 Why is failure important for success?

31:00 How to avoid big mistakes and expose our blind spots?

38:00 Why do you need to be yourself in order to lead others?

41:00 How to recognise someone’s true beliefs?

43:50 How to connect with people?

45:00 Parting words. What has to happen for you to become a leader?

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