Welcome Loyal listeners to today’s episode of the loyalty minute… Nothing can make your heart drop faster than feeling like you just lost a loyal customer. But just because a customer is unhappy, it does not mean they are gone for good. On the contrary, a company’s most loyal fans are often the ones that had a problem, and also had a fantastic experience getting it solved.
As we discuss so often on this podcast, Customer loyalty is key — and here’s how to make it happen.
The simple fact that a customer is bringing their problem to you — instead of simply walking away angry — shows that if you play your customer success cards right, you have got a great chance of winning them over.
To learn more about this, and a ton of other customer loyalty insights, please visit theloayltyminute.com Enjoy!--- Send in a voice message: https://anchor.fm/rob-gallo/message
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