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The Guiding Voice

405 EpisodesProduced by Naveen Samala & FriendsWebsite

We drive conversations that matter, conversations that add value to your life and your career. Listed in the Global TOP 3%, through The Guiding Voice, we enable Successful leaders to share knowledge and wisdom with the world. We are on a mission to shape the lives and careers of millions across the … read more


Winning Customers through showing them what they want | Tom Noser | #TGV183

Winning Customers through showing them what they want | Tom Noser | #TGV183

Customers don't know what they want

SAAS, Entrepreneurship Podcast, Produce management, Entrepreneurship


Customer Excellence can be defined as “A long-term, scientifically engineered, and professionally directed strategy for maximizing customer and company sustainable proven value”


Customer is the king and the king has many options these days. Businesses need to see problems through the customer’s eyes and resolve them proactively for long term/sustainable business

In this episode with Tom Noser, we had the following pearls of wisdom on Customer Excellence in #TGV183:

  • 0:00:00 Start
  • 0:01:00 About Tom Noser
  • 0:02:00 Top 3 things that helped Tom in his career so far
  • 0:04:38 How to find out customer expectations?
  • 0:08:00 Creating a Product Vision
  • 0:09:58 How can we love our customers
  • 0:11:18 Suggesting the next big thing to do.
  • 0:15:02 Collaboration is hard but important to do.
  • 0:16:20 Future is going to be better than today.
  • 0:18:46 Fame or Money- How to decide?
  • 0:23:10 How you learn from your Job.
  • 0:24:57 Trivia Section.

About the Guest:

An individual with experience of 20+ years in leadership positions with organizations of all sizes, from startups to middle-size companies.

He has founded Fortune's Path and writes podcasts about how virtue can love can win customers. 

Connect to him on LinkedIn:

His website:

Connect with the #TGV hosts on LinkedIn:

Naveen Samala:

Sudhakar Nagandla:

Don’t forget to mail your suggestions and feedback.

Email:  or WhatsApp: +91 9494 587 187 

Follow our social media pages for upcoming events and episodes.

#customer excellence,  #internship, #startup, #naveensamala, #sudhakarnagandla, #customerexperience, #customerloyalty, #growth, #customermindset, #customerservice #customersatisfaction #customerappreciation, #business, #customerfeedback, #customer review, #cx, #marketing, #customer, #smallbusiness, #digitalmarketing #happy customer, #customer journey, #customers, #happy customers, #feedback, #reviews, #sales, #customer success, #customercare, #review, #entrepreneur, #customer reviews, #user experience, #customers first, #customer engagement, #customer loyalty, #cx, #customer experience, #customer excellence strategy, #customer excellence service, #love


Hosted on Acast. See for more information.

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