Cover art for podcast The Guiding Voice

The Guiding Voice

408 EpisodesProduced by Naveen Samala & FriendsWebsite

We drive conversations that matter, conversations that add value to your life and your career. Listed in the Global TOP 3%, through The Guiding Voice, we enable Successful leaders to share knowledge and wisdom with the world. We are on a mission to shape the lives and careers of millions across the … read more


ARE YOU Looking at problems through Customer’s eyes? | Saiprasad Potaraju | #TGV35 | Global CXO Series

Looking at problems through customers eyes | Saiprasad Potaraju | #TGV35



Customer excellence, CTO, Technology Leadership, CXO, Customer service, Customer experience


Customer excellence, also known as customer success, begins with ensuring customers achieve their desired outcomes. 


To achieve success customers need to be certain of getting value from the products or services they have purchased. 


They need to have their expectations met, or surpassed


Customer Excellence can be defined as “A long-term, scientifically engineered, and professionally directed strategy for maximizing customer and company sustainable proven value”


Customer is the king and the king has many options these days. It is very important for the businesses to see problems through the customer’s eyes and resolve them proactively for long term/sustainable business


In this episode:


  • 0:00:00 Speaker Introduction: 
  • 0:02:41 How important is it to understand customers' problems? 
  • 0:03:56 What exactly is do be done to Sunderland customers  
  • 0:07:27 How can IT engineers improve the customer's experience?  
  • 0:07:55 Does your solution solve any problem?  
  • 0:08:52 Difference between Customer Experience and Customer Excellence  
  • 0:14:00 Start wearing the hat of the industry to experience it  

About the Guest:

Saiprasad Potaraju is a Technologist by passion and continuous learner, Currently CTO/CDO and co-founder, leading Digital/Technology transformation & ecommerce - in one of the leading Industry sectors in India. 


A business Outcomes oriented Global leader with 24+ years of extensive experience leading technology-enabled solutions that result in high performance and measurable efficiency in different business environments, specializing in leading IT Strategy and digital transformation. 


Highly regarded for transparency, simplifying complexities, collaboration and passionate about leading, learning and coaching.


Connect with him on LinkedIn:

Connect with the hosts:


Naveen Samala:


Sudhakar Nagandla:


Don’t forget to mail your suggestions and feedback.


Email:  or WhatsApp: +91 9494 587 187 


Follow our social media pages for upcoming events and episodes.

#customer excellence,  #internship, #startup, #naveensamala, #sudhakarnagandla, #customerexperience, #customerloyalty, #growth, #customermindset, #customerservice #customersatisfaction #customerappreciation, #business, #customerfeedback, #customer review, #cx, #marketing, #customer, #smallbusiness, #digitalmarketing #happy customer, #customer journey, #customers, #happy customers, #feedback, #reviews, #sales, #customer success, #customercare, #review, #entrepreneur, #customer reviews, #user experience, #customers first, #customer engagement, #customer loyalty, #cx, #customer experience, #customer excellence strategy, #customer excellence service 


Hosted on Acast. See for more information.

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