The Client Experience Collaborative Podcast
Welcome to the Client Experience Collaborative Podcast. These three CX industry veterans, Ryan Suydam (Client Savvy), Steven Keith (CX Pilots), and Blake Godwin (Client Savvy), are client experience innovators and pioneers in helping professional services companies understand and master the science … read more
All Episodes
How to Introduce Client Experience to Clients
January 21st, 2021
Client experience management is a great way to driven revenue, referrals, and repeat business. Ensure your employees understand what it is and the benefits it provides prior to introducing it to your clients. A …
Perceived Risks and Fears of Client Experience
January 18th, 2021
In this episode, the CX leaders discuss the perceived risks and fears they hear about when discussing the development and implementation of a CX management program.
--- Send in a voice message: …Client Experience and COVID-19
January 17th, 2021
In this episode, the CX leaders discuss what client experience looks like during COVID-19 and what adjustments you need to make in light of the current environment. This is a great episode for anyone thinking about how …
Getting Started with Client Experience
January 17th, 2021
The Client Experience leaders share their thoughts on how professional services firms can get started implementing a client experience management program.
--- Send in a voice message: …How Client Experience Impacts Mergers & Acquisitions
January 8th, 2021
In this episode, the CX leaders meet with Steve Gido, Principal at Rusk O’Brien Gido + Partners, LLC to discuss how client experience can impact valuation and M&A potential for a professional services firm.
The CX …
Operations within Client and Employee Experience
August 26th, 2020
The Client Experience Podcast presents its next episode featuring our host Blake Godwin (Client Savvy), as well as Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are the client and …
Cross Organizational Benefits of CX & EX
August 12th, 2020
The Client Experience Podcast presents its next episode featuring our host Blake Godwin (Client Savvy), as well as Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are the client and …
Infusing Client Experience into Operations, Marketing, and Business Development
July 29th, 2020
The Client Experience Podcast presents its next episode featuring our host Blake Godwin (Client Savvy), as well as Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are the client and …
Change Management in Professional Services (Part 2)
July 16th, 2020
The Client Experience Podcast presents its next episode featuring our host Blake Godwin (Client Savvy), as well as Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are the client and …
Change Management in Professional Services (Part 1)
July 1st, 2020
The Client Experience Podcast presents its 6th episode featuring our host Blake Godwin (Client Savvy), as well as Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are the client and …
How CX & EX create award winning firms with Chad Clinehens
June 17th, 2020
The Client Experience Podcast presents its 5th episode featuring Blake Godwin (Client Savvy), Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy) along with our guest, Chad Clinehens, CEO from Zweig Group. In this …
Client Experience for Mergers and Acquisitions
June 3rd, 2020
The Client Experience Podcast presents its third episode featuring Blake Godwin (Client Savvy), Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are client and employee experience …
Value Creations for Clients in a Crisis
May 20th, 2020
The Client Experience Podcast presents its third episode featuring Blake Godwin (Client Savvy), Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are client experience innovators and …
Client Experience in a Changing Landscape
May 6th, 2020
The Client Experience Podcast presents its second episode featuring Blake Godwin (Client Savvy), Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are client experience innovators and …
Embracing Client Experience During Coronavirus
April 22nd, 2020
The Client Experience Podcast presents its first episode featuring Blake Godwin (Client Savvy), Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are client experience innovators and …
Welcome to The Client Experience Collaborative Podcast
April 14th, 2020
Thanks for joining us for The Client Experience Collaborative podcast. We're excited to be introducing the show and bringing you new episodes every …
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