Cover art for podcast The Catherine B. Roy Show

The Catherine B. Roy Show

124 EpisodesProduced by Catherine B. RoyWebsite

Welcome to The Catherine B. Roy Show, business and personal growth podcast exploring what it truly means to turn your passion into profitable business and providing practical steps on how to do what you love and make your dream life and business flourish. This is a show filled with inspiration, posi… read more

11:44

86 The Catherine B. Roy Show ft. Stacy Sherman - Doing CX Right

Doing CX Right

MY GUEST TODAY:

Stacy Sherman is a Marketing, Customer (CX) & Agent (AX) Experience Executive. Also, an award-winner speaker, author, and podcaster, known for DoingCXRight®.

Stacy's created a Heart & ScienceTM framework that accelerates customer loyalty, referrals, and revenue, fueled by empowered leaders, employees, and customer service representatives. Stacy's been in the trenches improving experiences as a brand differentiator for 20+ years, working at companies of all sizes and industries, like Schindler Elevator Corp, Verizon, Wilton Brands, AT&T++.

She's on a mission to help people DOING, not just TALKING about CX, so REAL human connections and happiness exist worldwide.

BIGGEST TAKEAWAYS FROM THIS EPISODE:

  1. Definition of brand loyalty and its importance
  2. Top strategies for building brand loyalty
  3. Psychological factors that contribute to brand loyalty
  4. Methods for bringing a human touch to business operations
  5. Significance of human-to-human connections in building brand loyalty
  6. The critical role of effective communication in retaining customers and preventing brand disloyalty.

Visit Stacy HERE

WORK WITH ME

COACHES, CONSULTANTS, ENTREPRENEURS & BUSINESS OWNERS if you are ready to step into your power, do what you love, and make your dream business flourish

◉ Book a free call with me:

☎ http://bit.ly/StrategySessionWithCatherine

Download LinkedIn Decoded eBook: https://www.lhmacademia.com/

Visit https://linktr.ee/catherinebroy for more

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