Cover art for podcast The Catherine B. Roy Show

The Catherine B. Roy Show

124 EpisodesProduced by Catherine B. RoyWebsite

Welcome to The Catherine B. Roy Show, business and personal growth podcast exploring what it truly means to turn your passion into profitable business and providing practical steps on how to do what you love and make your dream life and business flourish. This is a show filled with inspiration, posi… read more


86 The Catherine B. Roy Show ft. Stacy Sherman - Doing CX Right

Doing CX Right


Stacy Sherman is a Marketing, Customer (CX) & Agent (AX) Experience Executive. Also, an award-winner speaker, author, and podcaster, known for DoingCXRight®.

Stacy's created a Heart & ScienceTM framework that accelerates customer loyalty, referrals, and revenue, fueled by empowered leaders, employees, and customer service representatives. Stacy's been in the trenches improving experiences as a brand differentiator for 20+ years, working at companies of all sizes and industries, like Schindler Elevator Corp, Verizon, Wilton Brands, AT&T++.

She's on a mission to help people DOING, not just TALKING about CX, so REAL human connections and happiness exist worldwide.


  1. Definition of brand loyalty and its importance
  2. Top strategies for building brand loyalty
  3. Psychological factors that contribute to brand loyalty
  4. Methods for bringing a human touch to business operations
  5. Significance of human-to-human connections in building brand loyalty
  6. The critical role of effective communication in retaining customers and preventing brand disloyalty.

Visit Stacy HERE


COACHES, CONSULTANTS, ENTREPRENEURS & BUSINESS OWNERS if you are ready to step into your power, do what you love, and make your dream business flourish

◉ Book a free call with me:


Download LinkedIn Decoded eBook:

Visit for more

Educational emoji reaction


Interesting emoji reaction


Funny emoji reaction


Agree emoji reaction


Love emoji reaction


Wow emoji reaction


Listen to The Catherine B. Roy Show


A free podcast app for iPhone and Android

  • User-created playlists and collections
  • Download episodes while on WiFi to listen without using mobile data
  • Stream podcast episodes without waiting for a download
  • Queue episodes to create a personal continuous playlist
RadioPublic on iOS and Android
Or by RSS
RSS feed

Connect with listeners

Podcasters use the RadioPublic listener relationship platform to build lasting connections with fans

Yes, let's begin connecting
Browser window

Find new listeners

  • A dedicated website for your podcast
  • Web embed players designed to convert visitors to listeners in the RadioPublic apps for iPhone and Android
Clicking mouse cursor

Understand your audience

  • Capture listener activity with affinity scores
  • Measure your promotional campaigns and integrate with Google and Facebook analytics
Graph of increasing value

Engage your fanbase

  • Deliver timely Calls To Action, including email acquistion for your mailing list
  • Share exactly the right moment in an episode via text, email, and social media
Icon of cellphone with money

Make money

  • Tip and transfer funds directly to podcastsers
  • Earn money for qualified plays in the RadioPublic apps with Paid Listens