Cover art for podcast The Business of Healthcare with Tara Humphrey

The Business of Healthcare with Tara Humphrey

187 EpisodesProduced by Tara HumphreyWebsite

Tara Humphrey looks behind-the-scenes at the business side of healthcare by talking to NHS and private healthcare leaders. And, throughout this podcast, she also shares her own project management and leadership insights.Tara has an MBA in Healthcare Leadership and Management and Leadership. She is t… read more


#45: An Introduction to Quality Improvement with Catherine Blackaby

Catherine Blackaby is a Development Advisor, Facilitator and Coach, and part of NHS England Time 4 Care Faculty. She works with Primary Care, General Practices, Primary Care Networks to help them facilitate change in a meaningful and positive way.


Catherine joins me this week to give an introduction into what quality improvement is, and to explain it in a simple way. She shares how quality improvement can facilitate meaningful change in a structured processed way. She talks about simple tools that you can use to help you embark on your quality improvement change project. And she shares her advice that if you want something different, you have to do something different.

Time 4 Care has support available to those working in Primary Care, please contact Tara if you want to find out more.


“Quality Improvement is about making sure that those changes that we want to make are effective.” Catherine Blackaby


This week on The Business of Healthcare:

  • What quality improvement is in simple terms.
  • How QI can help you and your project.
  • What tools you can use to start your QI change project.
  • How QI us about curiosity and not criticism.
  • How to know when you need quality improvement.
  • What a simple audit can really tell you.
  • How to look at a problem differently to find a solution.


Connect with Catherine Blackaby:


Improving the Business of Healthcare – One Episode at a Time

Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

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