Cover art for podcast The Business of Healthcare with Tara Humphrey

The Business of Healthcare with Tara Humphrey

189 EpisodesProduced by Tara HumphreyWebsite

Tara Humphrey looks behind-the-scenes at the business side of healthcare by talking to NHS and private healthcare leaders. And, throughout this podcast, she also shares her own project management and leadership insights.Tara has an MBA in Healthcare Leadership and Management and Leadership. She is t… read more


#19: How Dexcom is Revolutionising the Management of Type 1 Diabetes with Karen Baxter

BH019 How Dexcom is revolutionising the management of Type 1 Diabetes with Karen Baxter

Karen Baxter is the Senior Director at Dexcom UK, a diabetes management company specializing in continuous glucose monitoring (CGM) systems. She brings two decades of healthcare experience to this role and has previously worked in leadership roles at Johnson & Johnson, Innovex, and Pfizer Consumer Healthcare. Throughout her career, Karen has worked in sales, marketing, and business management positions, and has done work related to diabetes for over ten years.

Karen joins me today to discuss the past, present, and future of Dexcom and the strategic leadership decisions she has made within the company. She highlights the products Dexcom offers and the importance of having an open line of communication between company and customer. Karen also shares advice on recruitment and leadership for those looking to launch a startup in the healthcare space.


“Where companies really lose their way is when they stop listening to their customers.” - Karen Baxter


This week on The Business of Healthcare:

  • Dexcom’s history and organizational structure
  • Karen’s history in the healthcare industry and how she started working at Dexcom
  • How Dexcom’s products work and its impact on diabetes management
  • Karen’s thoughts on NHS and the future of medical technology funding
  • The types of diabetes Dexcom’s devices are suited for
  • Why Karen decided to implement a subscription model
  • The importance of quality assurance, technical support, and customer feedback
  • Future additions to Dexcom’s portfolio and how long it takes to develop new products
  • How Dexcom engages patients and customers in the development process
  • Where Dexcom’s funding comes from
  • What Karen learned about business leadership from her time in the Armed Forces
  • Advice for healthcare entrepreneurs and startup employees

Connect with Karen Baxter:

  • Dexcom
  • Customer Sales Support Line: 1-888-738-3646
  • Technical Support Line: 1-844-607-8398


Improving the Business of Healthcare - One Episode at a Time

Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favorite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organization.

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