Cover art for podcast The Business of Healthcare with Tara Humphrey

The Business of Healthcare with Tara Humphrey

189 EpisodesProduced by Tara HumphreyWebsite

Tara Humphrey looks behind-the-scenes at the business side of healthcare by talking to NHS and private healthcare leaders. And, throughout this podcast, she also shares her own project management and leadership insights.Tara has an MBA in Healthcare Leadership and Management and Leadership. She is t… read more


#25: The Messiness of Management with Audrey Songhurst

Audrey Songhurst is an established manager and leader, most recently working as the Head of Operations at Kent Innovation and Enterprise at the University of Kent. Audrey has served as owner, manager, and consultant with her consulting firm, Audrey Songhurst Consulting, and worked at Canterbury Christ Church University for eighteen years, with over a decade as director of the Research and Enterprise Development Centre. Audrey earned a Doctorate of Education and a Master of Arts from Canterbury Christ Church University and is also an alumna of the University of Kent.

Audrey joins me today to discuss leadership philosophies that can help you build high-performance teams as well as insight into her managerial approach. She highlights why you should view your team members as individual human beings, not just resources, and the importance of ensuring that every employee fits into the team dynamic as a whole. Audrey offers advice to line managers and business leaders who want to work with their organizations more effectively, and shares why professionalism, integrity, and genuinely caring about your team are such essential components of management.


“A manager is only as good as their team.” - Audrey Songhurst


This week on The Business of Healthcare:

  • Insight into Audrey’s professional background and her journey to where she is today
  • Audrey’s team management strategy and how she balances formal and informal approaches and processes
  • Audrey’s belief in the value of education and people
  • The importance of creating space between the manager and the managed
  • What people tend to expect from their managers and why you should be open and accessible to your team
  • What each team member needs to know in order to thrive in their role
  • Why team members need to know the “why” behind their role
  • The fundamental importance of caring about your team members
  • Why ups and downs occur in a team dynamic and how to move towards more upswings
  • The importance of understanding your specific team dynamic and genuinely listening to your team
  • The importance of wording things effectively as a manager
  • Insights about vetting new line managers to determine whether they are the right fit
  • How imposter syndrome can rear its head when you move into a line manager role and advice for new line managers
  • The overlap of mentorship and management and the importance of being empathetic
  • How to balance the various personalities within your team while focusing on results
  • Why some team members may want to stay in their role and not move into a higher-level managerial position
  • What Audrey looks for when she is recruiting, and some of the frustrations she has faced
  • Advice for business leaders and managers who want to build high-performing teams
  • The importance of honesty, professionalism, integrity, and empathy
  • Shifting your mindset when it comes to letting people go
  • Why having effective policies and procedures in place is crucial
  • How to reframe your perception of “difficult” individuals on your team


Resources Mentioned


Connect with Audrey Songhurst:


Improving the Business of Healthcare - One Episode at a Time

Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favorite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organization.

Educational emoji reaction


Interesting emoji reaction


Funny emoji reaction


Agree emoji reaction


Love emoji reaction


Wow emoji reaction


Are you the creator of this podcast?

Verify your account

and pick the featured episodes for your show.

Listen to The Business of Healthcare with Tara Humphrey


A free podcast app for iPhone and Android

  • User-created playlists and collections
  • Download episodes while on WiFi to listen without using mobile data
  • Stream podcast episodes without waiting for a download
  • Queue episodes to create a personal continuous playlist
RadioPublic on iOS and Android
Or by RSS
RSS feed

Connect with listeners

Podcasters use the RadioPublic listener relationship platform to build lasting connections with fans

Yes, let's begin connecting
Browser window

Find new listeners

  • A dedicated website for your podcast
  • Web embed players designed to convert visitors to listeners in the RadioPublic apps for iPhone and Android
Clicking mouse cursor

Understand your audience

  • Capture listener activity with affinity scores
  • Measure your promotional campaigns and integrate with Google and Facebook analytics
Graph of increasing value

Engage your fanbase

  • Deliver timely Calls To Action, including email acquistion for your mailing list
  • Share exactly the right moment in an episode via text, email, and social media
Icon of cellphone with money

Make money

  • Tip and transfer funds directly to podcastsers
  • Earn money for qualified plays in the RadioPublic apps with Paid Listens