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The Business of Healthcare with Tara Humphrey

187 EpisodesProduced by Tara HumphreyWebsite

Tara Humphrey looks behind-the-scenes at the business side of healthcare by talking to NHS and private healthcare leaders. And, throughout this podcast, she also shares her own project management and leadership insights.Tara has an MBA in Healthcare Leadership and Management and Leadership. She is t… read more


#77: When Saying Nothing is Worse than Getting it Wrong with Karen Middleton

Karen Middleton is the CEO of the Chartered Society of Physiotherapy. She was Chief Professions Officer at NHS England and Department of Health between 2007 and 2014. She then joined the CSP in 2014 and has been a regular commentator on health policy. I wanted to ask Karen on the podcast because of her honesty. She issued an apology to the organisation for a slow response to Black Lives Matter.


Karen joins me today to talk about the impact of saying nothing and the impact of the fear of getting it wrong. Karen has been leading at a very difficult time and she talks about how it feels to lead during two crises. She talks about what life is like as a CEO and how she balances and manages the pressure. She shares the vital lessons she has learnt about herself during Covid-19. And she tells us about the importance of integrity, values and admitting when you don’t know something.


“I realised I was frightened of saying the wrong thing. Of getting the language wrong, of not getting the right tone. It made me look internally at myself. What do I believe in? What does matter? And what do I stand for?” Karen Middleton


This week on The Business of Healthcare:

  • The impact of saying nothing.
  • The impact of the fear of getting it wrong.
  • How to lead during two crises.
  • Life as a CEO.
  • Balancing and managing the pressure of being a CEO.
  • What Karen has learnt about herself during Covid-19.
  • The importance of integrity and values.


Connect with Karen Middleton on:


Improving the Business of Healthcare – One Episode at a Time

Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

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