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The Bay

665 EpisodesProduced by KQEDWebsite

The Bay is a local news podcast about what’s really going on here. We’ll show you the messy and resilient culture of this place we call home, with help from Bay Area reporters, community leaders, and neighbors. The show is hosted by Ericka Cruz Guevarra, and new episodes drop every Monday, Wednesday… read more

20:00

Finally, California's Unemployment System Adds More Language Support

For the last 2 years California’s unemployment system has been completely overwhelmed. One of the biggest issues: The lack of language access for people who don’t speak English or Spanish.

Now, the Employment Development Department — the agency that runs this system — is finally turning a corner. Late last month, EDD committed to adding critical multilingual support. But it wouldn't have happened without constant pressure from advocates, who point out that the agency has always been legally obligated to do this.

GuestMary Franklin Harvin, KQED reporter and producer for The California Report

Episode Transcript

If you're seeking help with unemployment insurance claims, you can call EDD's Unemployment Customer Service Center (open 8 a.m. to 7 p.m. PT, Monday through Friday). English and Spanish: (800) 300-5616

  • Cantonese: (800) 547-3506
  • Mandarin: (866) 303-0706
  • Vietnamese: (800) 547-2058
  • California Relay Service (711): Provide the UI number — (800) 300-5616 — to the operator
  • TTY: (800) 815-9387

Links:

EDD Finally Adds More Multilingual Unemployment Support — After Advocates Mount Legal Challenge

How Barriers at EDD Keep Already Vulnerable Californians From Their Benefits

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