Cover art for podcast The 7-Power Contractor® Radio

The 7-Power Contractor® Radio

93 EpisodesProduced by Al LeviWebsite

Welcome to The 7-Power Contractor® Radio, a radio show for plumbing, heating, cooling, electrical and other service contracting business owners. Our mission is to help run your contracting business with less stress and more success. I'm your host, Al Levi, business consultant,All episodes are under … read more

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To Spoke Shop or Not to Spoke Shop

January 18th, 2022


Should you spoke shop, or should you not spoke shop? Al Levi shares his advice to help you make the decision that's best for your company!

Will They All Quit if You Put in Operating Manuals?

January 4th, 2022


Will all your employees quit if you put Operating Manuals in place? No, quite the opposite! To explain why, Al shares this story...

Notice to listeners:

They're People, Not Robots

December 21st, 2021


We all are kids no matter how old we get. We love to be acknowledged. We crave it. Do yourself and your employees a favor. Find them doing something …

5 Signs Your Business is Growing Too Fast

December 7th, 2021


Feel overwhelmed? Things getting out of hand? Al Levi shares 5 reasons your business is growing too fast!

Notice to listeners: The information in this …

Size Can Matter

November 16th, 2021


Can your service area allow you to grow to the company size you want to be or need to be? This is a tough question. Find the answer here.

Notice to listeners: The …

Two Roles You Can Never Leave as an Owner

November 2nd, 2021


There are two roles you can never leave as an owner if you want your business to succeed: financial manager and marketing manager.

Lying at Work

October 18th, 2021


Lying – owners, managers, team members, and customers do it, but it's destructive to your company. Learn how to get to a point where they'll feel more comfortable telling the truth!

How to Get Your Life Back and Have the Business You Want

October 5th, 2021


Want to get your life back and have the business you've always wanted? Start by following these five tips!

Got a Minute?

September 21st, 2021


Hear "Got a minute?" multiple times a day from your employees? Here are four ways to help you get back more of your day right now.

I Don’t Like Millennials… I Love Them and So Should You

September 7th, 2021


Millennials get a bad rap. The truth is, they can be valuable assets. Learn why you shouldn't just like millennials but love them!

Changing the DIY Landscape

August 17th, 2021


Your pitch in your marketing and sales should be to reinforce what the customer is not coming right out and telling you. They will pay if you can …

Does Everyone Get to Stay Your Customer?... NO!

August 3rd, 2021


You might have to say "no" to a customer to make room for customers who will behave in the way you want and deserve to be treated.

Notice to listeners: The …

Checking In vs Spying

July 20th, 2021


It's good to keep a check on your employees, but it's not good to spy on them. Learn the difference here!

Notice to listeners: The information in this book, along …

Finally, All the Great Techs You Ever Wanted

July 6th, 2021


Wish you could find all the great techs you ever wanted? You’ll need to learn and implement the five main components of Staffing Power.

The 3 Column Fast Budget and Pricing Method

June 15th, 2021


Whether you are pricing based on time and material or, better yet, flat rate, budgeting is the only way to arrive at what the right hourly price …

Employee Feedback Done Right

June 1st, 2021


Employee feedback is critical to your company's success. It's equally important that you truly listen to their feedback. Learn why!

Selling Quality Assurance Standards

May 18th, 2021


It’s not your customer's job to understand your terminology and technology. It’s your job to help them understand. Learn how to speak to them in …

New Practices for Covid-19

May 4th, 2021


How can you keep yourself, your staff, and your customers safe during the Covid-19 pandemic? Start by following these guidelines!

Real Goal or Fantasy?

April 20th, 2021


I was working hard every day and night when I was in my family business years ago. Each day was a battle not unlike what you probably face at your …

Marketing Needs Great Testimonials

April 6th, 2021


Great marketing needs great testimonials. How do you get great testimonials and use them in your marketing? Find out here!

Notice to listeners: The …

Dispatch Scheduling Hijack

March 16th, 2021


Stop the Dispatch Scheduling Hijack and see how much less stress, how much more can be done and how you can actually be more productive.

Fleet Management Done Right

March 2nd, 2021


It's important that you keep your trucks rolling and safe. You can achieve this by assigning those responsibilities to your fleet management.

Why Most Family Businesses Don't Work

February 16th, 2021


Family businesses can be a great thing, but they're not without challenges. An organizational chart, a master project list, and planning for the inevitable “5Ds” are the keys to success.

The Goal Writing is on the Wall

February 2nd, 2021


Want to achieve your goal? Start by writing it down. It will be the motivation you need to carry you through to completion.

Notice to listeners: The information in this …

Marketing Information, Not Scare Tactics

January 19th, 2021


Contractors often struggle to put marketing together that communicates in an informative way and doesn’t scare people. To be able to hire you, they …

Checking In vs Snooping

January 6th, 2021


It's important for you, your employees, and your customers to check in on employees, but there's a difference in checking in and snooping.

Notice to listeners: The …

Holiday Bonus Blues Getting You Down?

December 15th, 2020


Are the holiday bonus blues getting you down? Get started on your Company-Wide Bonus Game now and make next year’s holiday bonus a Ho Ho Ho vs. a No …

Owner Procrastination Implementing is the Biggest Problem

December 1st, 2020


Implementing a plan of action helps overcome fear of change, but one of the biggest problems getting in the way of change is procrastination.

7 Rules for Direct Mail Done Right

November 17th, 2020


Direct mail marketing done right can be very effective for contractors but only if you respect the rules.

Does the 12-Hour Workday Work?

November 3rd, 2020


The idea of a 12-hour workday has been around for a while, but is it worth it? Here are 5 reasons why it's not as effective as you think.

Notice to listeners: The information …

Sales Coaching isn't Just for Techs

October 27th, 2020


Selling doesn’t begin when a Tech is at the customer’s doorstep. It starts when your Customer Service Representative answers the phone.

Notice to listeners: The …

Driving Phenomenal Sales with Sales Coaching

October 20th, 2020


Contracting businesses want to drive phenomenal sales. To effectively coach techs in sales you need a repeatable, documented selling-system in place first.

Why You Need to Stop and Eat Lunch

October 13th, 2020


During the busy season, it's common to pile our lunch on the dashboard and swallow our food whole without coming up for air. Make time for lunch.

Making All the Pieces Fit

October 6th, 2020


Business advice from too many different souces is rarely effective, and it's a headache trying to make all the different pieces of advice fit.

Notice to listeners: The …

Marketing Ahead So the Phone Won't Go Dead

September 29th, 2020


Have you ever picked up your company phone just to check if it was working? There’s nothing scarier than a phone that’s gone dead. Learn to market ahead so the phone won't go dead.

Can Radio and TV Marketing Still Make the Phone Ring?

September 23rd, 2020


Have you wondered whether or not radio and TV marketing still make the phone ring? Yes, they can, and I've seen my clients' business increase as a …

What's Finally Going to Fix Things at Your Company?

September 15th, 2020


Riding your white stallion sun-up to sun-down putting out fires in your contracting business? Fire prevention via operating manuals is the key to success.

Notice …

Too Many Cooks Spoil the Broth

September 8th, 2020


Do you have too many cooks (aka leaders) in your company? Get everyone on the same page and work more efficiently with operating manuals.

Notice to listeners: The …

What if I Train Them and They Leave?

September 1st, 2020


It's often asked, "What if I train someone and they leave to work for the competition?" But what if you don't train them and they stay? Training is vital.

Notice to …

Are the Stings Set Up by TV Stations Fair to Contractors?

August 25th, 2020


The stings on TV give contractors a bad name. Contracting companies have to overcome a bad stereotype. Operating manuals make this easy.

Notice to listeners: The …

The Secret Bonus of Operating Manuals

August 18th, 2020


Every contracting business owner wants to minimize chaos and boost sales. The question is... How? Operating manuals are the key.

Notice to listeners: The …

How are You Judging Your Staff's Performance?

August 11th, 2020


How do you judge your staff's performance? Don't judge them based on your subjective opinion. Judge them based on objective facts found in your operating manuals.

Buying Your Way to Growth

August 4th, 2020


One of the best ways to grow your business correctly is through buying the growth through acquisition. Not sure where to start? Here's how to do it.

Notice to listeners: The …

Urgent vs. Important But Not Urgent

July 28th, 2020


Fighting fires in your business instead of focusing on important-but-not-urgent matters? It doesn't have to be that way. Operating manuals can help.

Notice to listeners:

I Can Do Everything... In a Job Interview

July 21st, 2020


Finding and retaining good employees is by design, not by accident. Learn to be proactive versus reactive in the hiring process.

Notice to listeners: The information …

Hire the Willing and Provide Skills or Pay the Price

July 14th, 2020


Keep hiring seasoned employees only to discover skill and behavioral issues? Why not hire willing employees and provide them with needed skills instead?

Gratitude: Your Most Powerful Tool

July 7th, 2020


Letting go of disappointment and anger and instead showing gratitude toward your employees is the best way to bring positive change to your business.

How Great Techs Become Successful Owners

June 30th, 2020


Feel like you're spending more time working as a technician than the successful owner you're supposed to be? Operating manuals help you make the …

Handing It Off Without Losing Your Mind

June 23rd, 2020


Trouble getting your employees to complete a task properly? Delegating tasks instead of dumping tasks on them will make the difference in a …

Grow Your Own Techs

June 17th, 2020


Stop the headache of hiring experienced, already-trained employees and start hiring willing people who you can train correctly with the right skills.

Notice to listeners:

Written Policies and Procedures Help Everyone Sleep Through the Night

June 9th, 2020


Wish you could sleep through the night without getting regualr middle-of-the-night emergency calls from your staff? Implementing written policies and …

Operating a Drain and Sewer Business Smoothly in Good and Tough Times

June 9th, 2020


Jim Criniti shares how operating manuals allowed his business to grow and how all the safety topics that are already baked into the technician manual made it relatively easy to add a layer to it, such as wearing masks.

What Does Keith Pinkerton Know about Operating in Good and Tough Times?

June 4th, 2020


Keith Pinkerton shares how chaotic and stressful trying to manage four locations was before operating manuals. Organizational charts have also become …

5 Reasons You Can’t Run Your Business from the Beach Forever

June 2nd, 2020


Your business can't run without you forever, but you don’t have to be heavily involved in the day-to-day operations if you set your team up for …

Tim Flynn Knows How to be Successful in Good Times and Tough Times

May 31st, 2020


Tim Flynn shares how pivotal systems have been for his company in good times as well as these tough times. It’s how he was able to add on to his existing procedures in response to what is going on in the world right now.

Tommy Mello on How Manuals are Differentiating A1 Garage in Tough Times

May 28th, 2020


Tommy Mello shares how his business is leaning on their systems to weather tougher times but also using this time to fine tune their business processes so that when this is over, they will emerge even stronger than …

Don't Have to Love it. Just Have to Do it.

May 26th, 2020


You might dread building operating manuals, but they can advance your business more than any other investment you could ever make. You don't have to …

Rob Minnick on the Importance of Manuals in Tough Times

May 20th, 2020


Systems help you run a successful and self-sustaining business in the best and worst of times. Rob Minnick shares how he's leaning on systems to …

Do What's in the Book and You're Off the Hook

May 19th, 2020


Written procedures in your operating manuals allow employees to do their job correctly and confidently. If they do what's in the book, they're off the hook.

Notice to …

Callbacks - They're Déjà Vu All Over Again

May 12th, 2020


Callbacks are demoralizing and damaging to a contracting business. They lead to bad reviews, wasted time, and lost money. Operating manuals help minimize callbacks.

Notice …

Your Employees Need to Know the “Why” because It’s More than Just the Money

May 5th, 2020


Employees find it important to know the "why," or purpose, of what they do at work. Understanding the "why" provides a sense of belonging, and belonging is oftentimes more important than a higher salary.  

Personality Profiling – Tendencies vs. Absolute Truths

April 14th, 2020


Personality Profiling (or Motivational Mapping) shows what a new hire's tendencies are. A tendency, however, doesn't always reveal absolute truths. …

The Danger of Trying to Do It All

April 1st, 2020


Just because you, the owner or manager, CAN do something it doesn’t mean you SHOULD or that you’re the right one to be doing it. This mind set of needing to do everything may well be what stymies the growth of your …

Creating a Business to be Thankful For

April 1st, 2020


Many contracting business owners say, "I hate my business." The goal of business is that it serves you, not that you serve it. To create a business …

Back to School

April 1st, 2020


As contractors, we can never stop learning. As kids go back to school, it's also time for you to go back to school. The type of back to school I’m …

Attitude vs. Behavior: What's the Difference?

April 1st, 2020


Evaluating employees based on their attitude is a flawed method. It's easy to color their perceived attitude based on your perspecitve. Rather, focus …

What Are You So Busy Doing?

February 28th, 2020


No time to work on the business? This episode lays out specific tactics you can take to literally manufacture time—and get your life back.

Notice to listeners: The information …

Police State or Permissive Where Anything Goes?

February 28th, 2020


Learn how Operating Manuals lay out your policies and procedures so that once you’ve trained everyone, you can use them to hold everyone to the same, …

Making It Okay for Your Employees to Ask for Help

February 28th, 2020


Making it OK for employees to ask for help gives you the opportunity to help them get better and more easily identify instances where it has progressed from a training issue or a discipline issue.

Office Politics and Gossip

February 28th, 2020


Office politics and gossip can create a minefield that is tough to navigate. Learn how implementing policies and procedures can reduce the risk of HR …

Writing Your Game Statements

February 28th, 2020


Get your contracting business pointed in the right direction by setting up effective mission, position and end game statements to guide your progress.


Mastering the Top 30 and Top 5 List

February 28th, 2020


Learn a fool-proof way to prioritize and energize all those great ideas so that you work on the right things, at the right time, in the right way …

It's Not All About the Work

February 28th, 2020


Your business is supposed to serve your life, not your life serving your business but the fact is at first especially, some sacrifice is required. In this episode I talk about how to minimize that sacrifice by working …

The Importance of Getting Away From Your Business

February 28th, 2020


The ability to stop what you’re doing (and time away from your business will help) can help you learn how to work smarter and not harder and avoid burning out. This episode talks about how to do just that. 

Goals, Beliefs and Actions: The Foundation of Leadership

February 28th, 2020


Ever set goals and even have actions attached to them but you never seem to reach those goals? The step you might be missing is belief.

Notice …

Difference Between a Leader and a Manager

February 28th, 2020


What’s the difference between a Leader and a Manager?  It’s a great question because it can be confusing to distinguish between the two roles. In …

Cleanup, Reorganize or Move Your Shop

February 28th, 2020


What are you going to do right now to make things better moving forward? One of the ways to make your future better is to organize your workspace.

Notice to listeners: The information in this book, along with the forms …

Stepping over Dollars to Pick Up Dimes

February 28th, 2020


Making smart long term investments involve spending money. Are you starving your future by pinching pennies today?

Leading with Humor

February 28th, 2020


Business is serious business, am I right? Yes—and no. There are times when taking a light hearted approach can be helpful and a welcome release of …

Beware Actions Born of Boredom

February 28th, 2020


Everything's going well. You've got customers. The phone is ringing. Time to start another service line, right? Not so fast. In this episode I outline the perils of acting out of boredom rather than from the foundation …

Actions Speak Louder than Words—Fix Your Own First

February 28th, 2020


You're being watched—did you know that? Your employees are studying your every move to determine what is OK behavior at your company. In this episode I explain how to make that crystal clear and why you must tow the …

What to do When the Work Family is Fighting

February 28th, 2020


Family's fight. It's what they do. My brothers and I are very close and when we all were working together in the famly business, we had some doosies. …

Who Goes to Training and Seminars?

February 28th, 2020


Conferences, training seminars, webinars, demonstrations—who goes? If you're like we were in my company, it was us! In this episode I explain why it's more beneficial to use those opportunities to train your techs so …

No Such Thing as Accidental Company Culture

February 12th, 2020


If the culture is crummy in your company, whose fault is that? Yours! The good news is that because you created it, you alone can fix it. In this …

90% Chance Nothing Bad Will Happen

February 12th, 2020


Scared to take time out of the business to work on it? In this episode I wax on about how there is a 90 percent chance nothing bad will happen if you take two hours a week to work ON the business instead of in it, along …

Right Way to Say Goodbye to a Bad Employee

February 12th, 2020


Getting rid of a bad employee can improve your business immediately, but if not done carefully also can cause a lot of problems. In this episode I …

Chief Executive Communicator

February 11th, 2020


I have a new title for you: Chief Executive…Communicator! What is that? In this episode I explain the critical importance of this role, which …

What to do if Employees are Always on Social Media

February 11th, 2020


Employees always on social media? What can you do? In this episode I address how to manage through employees who are always connected.

Notice to listeners: The …

Mitigating Bad PR

February 11th, 2020


Your customers are always plugged in and the last thing you need is for the TV cameras to show up on your doorstep or for a customer to leave a bad review online because of a misunderstanding. In this episode, I outline …

How to Know if it's a Bad Employee or Bad Fit

February 11th, 2020


Bad employee? Or just bad fit? Sometimes it can be hard to tell. In this episode I outline the difference between the two and provide some guidance on what you need to have in place to be able to address both of these …

The Right Way to Cut Business Costs Part 2

February 11th, 2020


In part two of of the right way to cut business costs I'll address things such as inventory, marketing expenses, and unnecessary overtime for techs.

Notice …

The Right Way to Cut Business Costs Part 1

February 11th, 2020


Are all the expenses you’re “used to” carrying still pulling their weight? In this two-part episode you'll learn the right way to cut business costs …

Why 7 Power Contractor Radio

February 4th, 2020


Welcome to The 7-Power Contractor Radio, the show that helps you run your contracting business with less stress and more success. All episodes are under 10 minutes so you can listen and learn on the fly. Enjoy and if …

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