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Tech People

77 EpisodesProduced by Ken CoyneWebsite

At the heart of any success story are the People who made it happen. Diversity, creativity and innovation, when nurtured in people, can lead to an unbeatable formula. This series of interviews share the experiences of some truly inspirational leaders on their journey to success.

77 Episodes | 2020 - 2022

How Qualified Leveraged a Simple Model to Drive Revenue and Pipeline for their Customers!

September 23rd, 2022


In the post-pandemic world, we live in today, the company website has become the core strategic asset. Effective conversational sales and marketing which take place via the website are driving more qualified leads in …

People & Culture, The Key to Success in CX!

September 12th, 2022


This week I’m delighted to discuss company culture with Wren Cotrone, Director of Customer Support at Agiloft. Wren believes that culture is the most …

Embracing LGBTQIA+ Into Your Digital Strategy!

September 5th, 2022


Diversity and inclusion are widely recognised as key elements to any company's success. So why and how has advertising’s exclusion of the LGBTQIA+ online community come about? What impact is this having on LGBT creators …

How To Implement An Effective Ticketing Tool in CX!

August 3rd, 2022


It’s never an easy decision to move from one technology system to another in CX. Harvesting critical information to ensure customers are better …

How to Craft a Successful Customer Story!

July 10th, 2022


When companies successfully understand the customer story and their conversations with customers, they can better shape the customer journey. This …

Strategies to Attract & Retain Employees Post COVID!

June 30th, 2022


In today’s fiercely competitive business landscape, success hinges much on the retention of employees. It is the people who are emerging as key competitive differentiators and retaining the talent has become a matter of …

Promote Diversity and Optimise Your Team Performance!

June 23rd, 2022


An organisation’s success and competitiveness depend upon its ability to embrace diversity and realise the benefits. Workplace diversity refers to the variety of differences between people in an organisation. Diversity …

Boost Growth and Satisfaction through CX Processes

June 19th, 2022


Today’s economy is governed by the customer. Your customers choose exactly when and how they want to engage with your organisation. Thus the stakes have never been higher when investing in customer experience. Your …

What Makes Customer Service a Unique Category in Machine Learning?

June 10th, 2022


This week Alan Rich, CEO of Y Meadows offers a fascinating insight into some of the most up-to-date technology which offers real value in customer …

Why Diversity and Inclusion Really Matter!

June 2nd, 2022


How Do We Establish A Workplace Environment Where Employees Feel And Believe They Can Thrive? One where daily routines are engineered so that less confident, feel happy to contribute? I’m joined today to discuss this …

How to Enhance your CX using Chatbots and Smart Conversational AI!

May 26th, 2022


In any consumer-focused business, you’re asked to deal with more requests, more expectations, and faster conversion, every single day. To meet this staggering challenge, chatbots are rapidly becoming a must-have to …

Leverage Process & Technology for the Best CX Experience!

May 20th, 2022


It really is all about the customer journey! In a report from Accenture in which they surveyed 8000 consumers around the world, 91% of those polled …

Let's Be Proactive When It Comes To Customer Experience!

May 12th, 2022


How can we build a highly proactive Customer Experience? One which reduces and potentially eliminates tickets or issues on the customer support side of the business? This is exactly what my guest speaker today …

Customer Journey - Improve Your Product and Connect With Your Customers!

May 5th, 2022


Creating a great customer experience for your business requires more than just good customer service. It requires getting to know your customers and how they use your product and this is exactly what my guest speaker …

Superior Technology Enhances Customer Satisfaction!

April 28th, 2022


Companies are continuously searching for ways to improve customer satisfaction. Naturally, technology plays a critical role here. It can be the …

How to Build a B2B CX in Fintech?

April 20th, 2022


User experience has become the face of a company’s brand and one of the key differentiating factors in distinguishing one brand from a competitor. An exceptional customer experience, can lead to better customer loyalty …

How Small CX Teams and Budgets Punch Above Their Weight

April 1st, 2022


Faced with challenging budgets, reduced headcounts, and increasingly complex client queries, how is CX evolving to meet these challenges?

In this …

The Holistic Customer Experience!

March 24th, 2022


A holistic customer experience is really knowing what your customer's meaningful business results are. Ultimately, this leads to customer loyalty and …

Top Retail Data Trends for 2022 Revealed!

March 2nd, 2022


In this week's Podcast, I check out the latest retail data trends including retail media networks, which has recently seen ad revenues of $31.1 billion for Amazon and $2.1 billion for Walmart in 2021.

How has the retail …

How to Raise Pre-Seed Funding: A Guide to Founders

February 21st, 2022


Founding a startup is one of the most challenging and exciting experiences for any founder, but where does one begin?

What is Pre-Seed Funding? How does it work? How much do I need? How do I prepare, are just some of …

Why successful innovation begins and ends with customers

December 20th, 2021


This week I interview Marleen Wedler, CX enthusiast. As head of Customer experience at Expando Marleen shares her insight on how to generate …

How Vauban is opening up the venture capital space

December 2nd, 2021


Tune in to our latest episode as we’re joined by Arik Oslerne, the Chief Operating Officer of VAUBAN – a venture capital (VC) and private equity company seeking to democratize the venture capital landscape and break …

Fight for tech talent keeps companies on their toes

November 25th, 2021


In today’s episode, we chat with Louise O’Neill of the Berkley Group, who tells us more about the much-discussed issue of tech talent shortage and the challenges facing recruiters in trying to source such talent.

For …

Blockchain: How NFTs are revolutionising sports, art, music, and many more

November 17th, 2021


In this episode, we sit down with Eugene O’Brien, the CEO of Big Fan Collectibles, who sheds light on one of the latest and most exciting additions …

How AllianceBlock is bridging the gap between FinTech and traditional finance

November 8th, 2021


Tune in to our most recent episode where we take a deep dive into the world of DeFi (decentralised finance) with Anders Christensen and Matthijs De Vries of AllianceBlock.

Anders and Matthijs crossed paths a few years …

FinTech Comes to the Rescue of Small Businesses

July 28th, 2021


Research shows that roughly 1 in 3 invoices go unpaid past their due date. As a result, countless small businesses, freelancers, and tradespeople …

How AdTech is Helping Brands Step Up Their Video Marketing Game

July 19th, 2021


Marketing gurus have been telling us for years that video content is fast becoming the most powerful marketing tool. What they haven’t told us is how …

Successfully Creating Software Products in 2021

May 26th, 2021


In this week’s podcast, we inadvertently touch on a debate that has yet to be settled. Which is more important: an idea or its execution? With countless aspiring entrepreneurs hoping to come up with the next big thing; …

From Niche to Mainstream: Blockchain and Crypto Assets Regulation

May 19th, 2021


Blockchain is one of the 21st century’s most exciting new technology. Despite the rapid evolution and adoption of blockchain across many industries, …

How AI/ML is Scaling Automation

May 6th, 2021


In this week’s podcast, I get a fascinating insight into the latest trends in AI & ML with Sean Muller. With nearly 30 years experience in the …

A Realistic Outlook on the Future of Work!

April 26th, 2021


Never before has the entire essence of work evolved so dramatically as it has in recent times. What then could the future hold for workers around the …

Reflections on establishing a start-up in a pandemic - the good, the bad and the ugly

April 20th, 2021


This week I have the pleasure of reinterviewing Greg Watts CEO and co-founder of Findr, one year on from the launch date. Launching a tech business from home in a pandemic was a daunting prospect. Greg shares his …

Evolving Customer Experience in Fintech

March 16th, 2021


In this week’s podcast, we get a fascinating insight into the world of Fintech customer experience from Tomas Sallies, Head of Customer Experience at

The Rise of RegTech

March 11th, 2021


With spending on Regulatory Technology estimated to rise by an average of 48% per annum to $76.3 billion in 2022, our Fintech series continues this …

How are CTOs Overcoming Key Challenges in 2021?

March 4th, 2021


I recently had the pleasure to talk to Andy Skipper, founder of CTO Craft, the UK’s first learning and coaching network built for engineering managers, CTO’s and tech. Covid-19 has brought a greater need for CTOs to …

Get Up To Speed With Mobile Communication Compliance!

March 1st, 2021


My guest today is Nuri Otus, founder, and CEO of Txtsmarter. Over 6 trillion imessages and 145 billion SMS/MMS messages are sent each day. However mobile carriers do not store text messages. Nuri realised at first hand …

Marketing Essentials for Your Startup!

February 15th, 2021


This week I speak to Richard Rodgers, Global Digital Marketing Director for Agilent Technologies. Richard has always been passionate about start-ups …

Marketing Essentials for Your Startup!

February 15th, 2021


This week I speak to Richard Rodgers, Global Digital Marketing Director for Agilent Technologies. Richard has always been passionate about start-ups …

Old Vs New in Fintech!

January 30th, 2021


In this second episode in a special series of Fintech podcasts, we take a closer look at Old Vs New in Fintech, current trends and the exciting prospect of one company’s mission to create one eco system for everyone to …

The Latest Trends in Fintech!

January 18th, 2021


The Fintech industry market value is expected to be $305 billion by 2025 as an increasing number of financial services become disrupted and replaced …

Develop an Agile Mindset to Drive Successful Change!

January 13th, 2021


In this week’s podcast, we discuss personal agility with authors Michal Raczka and Raji Sivaraman. Their latest book, Discoveries Through Personal Agility a book for all industries looks at the importance of developing …

Technology Trends in Japan

December 2nd, 2020


This week Marc Einstein shares his fascinating insight into the world of technology in Japan. As Chief Analyst at the ITR Corporation in Japan and …

How effective is staff training in your company? Why VR is fast replacing traditional methods!

November 26th, 2020


This week I discuss Virtual Training with Travis May, winner of several globally recognised innovation and technology awards. As a Director of …

Why HR is Critical to Your Company's Success

November 12th, 2020


This week I am delighted to chat with Karen Weeks, SVP People at Ordergroove in New York. With a massive wealth of knowledge in the HR field, Karen …

Is Blockchain Still a Trend?

November 4th, 2020


This week's podcast revisits the ever topical Blockchain and Cryptocurrency discussion. The global blockchain technology market is estimated to …

Life Science Innovation in Poland is Thriving!

October 29th, 2020


Traditionally, Poland has a strong scientific base in life sciences and medicine but has been driven by the generic marketplace up until recently. …

What Can a Virtual Hackathon Offer Your Organisation?

October 26th, 2020


This is the question I asked the winning team from the IPMA Hackdays 2020 event. It was a pleasure to co-chair my first virtual Hackathon around project management along with Raji Sivaraman & Marisa Silva. This was …

Know Who You Are & Create a Better Future!

October 22nd, 2020


In this week’s podcast, I speak to Peter Krishnan, founder of InfinAl, a platform to help you understand where you are and where you want to be. Peter was becoming increasingly frustrated by his inability to capitalise …

How Data is Reshaping Video Marketing!

October 12th, 2020


Our AdTech mini-series continues this week as I delve into the world of video advertising with Spirable Cofounder, Ger O’Meara. Ger envisages a better future for marketing using exciting and relevant data-driven video …

What’s the latest in Adtech?

October 5th, 2020


To answer this question, I turn to Adtech enthusiast and expert, Oliver Klander, Vice President of Sales at Think Jam. Oliver is a regular speaker at …

Launching a New Product?

September 28th, 2020


How do you go about building a product that your customer will love and what does a good product mean? These are some of the questions I put to

Trust Online - How?

September 16th, 2020


Technology and data are transforming who, what and how we trust. Never before have online security and trust been more crucial. I speak to Derek …

Huge Potential for SaaS in the CEE Region!

September 9th, 2020


SaaS Market revenue is expected to grow by 17% this year to 94.2 billion dollars in 2020. I discuss the phenomenal potential of SaaS in Central and …

Augmented Reality (AR) will impact every industry in the next 5 years!

August 31st, 2020


In this week’s Podcast, we discover everything about AR and learn how it is solving industries' toughest problems. I have a very insightful …

Why Massive Budgets aren't Everything in Gaming?

August 24th, 2020


The global gaming market is expected to grow to  $256.97 billion by 2025. How then, can one enter this very attractive industry without massive …

The Fabulous World of Gaming with Hendrik Lesser

August 17th, 2020


In the fifth instalment of our gaming series, I enjoy an enlightening chat with a lively and straight-talking guest, Hendrik Lesser, CEO of Remote …

Is AR/VR about to Revolutionise Gaming?

August 10th, 2020


We continue our gaming podcast series this week returning to Stockholm to chat with Tommy Palm, CEO of Resolution Games. Last year Tommy received the …

Empowering and Passionate, Robin Flodin’s road to gaming success

August 4th, 2020


Our gaming podcast series continues this week with an inspirational story from Robin Flodin, CEO of Enad Global 7. Based in Stockholm, Robin began …

Surviving and Thriving in the Gaming Industry

July 13th, 2020


In this second gaming podcast episode, I interview Tom Beardsmore, CEO & co-founder of Coatsink. At Coatslink software, Tom’s mission is to create games that players love. When it comes to achieving success in the …

How The Gaming Industry Has Evolved With Technology

July 6th, 2020


With expected revenues for 2020, in excess of $159B, the gaming industry has never been so vibrant. This week is the first in a series of gaming industry podcasts. My first guest is Gavin Isaacs, a Gaming Executive, …

How Safe and Secure Is Your Workplace? What Could the Future Hold?

July 1st, 2020


This week we turn our attention to one company’s development of the virtual door entry and exit system. I chat with Paul Sheedy, founder of …

True Company Culture Evolves with Its People!

June 18th, 2020


In this week’s podcast, Culture means people, what they value, and what they bring to the organisation. It is constantly changing and not just a …

Teamwork Depends on Trust

June 11th, 2020


This week I pick up my conversation once again with Malgorzata Kusyk, founder of AgilePMO & Akademia Zwinnej Liderki. As an expert leader in her …

Combating the Tech Brain Drain in our Regional Cities and Towns

June 8th, 2020


This week we hear from Lindsay West, cofounder of Mixed Reality company VISR. Based in Hull, North of England, Lindsay saw at first hand the enormous …

Follow The Sun To Enhance Your IT Delivery

June 4th, 2020


In my latest podcast, I interview Dragan Milanovich. As VP of Engineering at Nutanix, a cloud services company based in Silicon Valley, he set up …

Medical translator app thrives in Covid19 pandemic

June 1st, 2020


This week we learn how the Covid-19 pandemic has resulted in a surge in demand for the Care to Translate, innovative medical translation app. I …

Creating Effective Partnerships

May 25th, 2020


As a passionate believer in commercial partnerships, I turn my attention this week to Findr CEO, Greg Watts. Findr is a new and exciting AI matching platform for fintechs. Greg shares the strategies he employs when …

Hyperloop - Is this the future of transport?

May 12th, 2020


This week we turn our attention to the fascinating Hyperloop as potentially the future of transport? The Hyperloop is the brainchild of Elon Musk, …

Failure leads to Innovation Success?

May 6th, 2020


In this week’s podcast, I have a fascinating conversion with Elzbieta Mrozek, an innovation specialist, and an international business advisor. As a Stanford graduate, she discusses her studies of international attitudes …

The Gender Divide in Leadership & Technology

May 2nd, 2020


In this week's podcast, I have an enlightening conversation with Malgorzata Kusyk, the founder of AgilePMO & Akademia Zwinnej Liderki. As an …

Nothing could stop the 2020 Wolves summit, not even COVID19

May 2nd, 2020


This week I speak to the directors of the Wolves summit. Martin and Mike share with us the unenviable prospect of canceling their event due to …

VC funding flows into innovation & tech sector - Discover WHY?

May 2nd, 2020


In this week's podcast, I speak to Borys Musielak, cofounder and managing partner at SMOK Ventures, a Polish-American fund that invests in …

The hub of business services. Discover the HOW & WHY?

May 2nd, 2020


In this week's podcast episode, my guest is Eoin McCoy who has successfully set up and run multiple centres over the last 20 years in Krakow for …

Polish innovation is thriving Listen to one entrepreneurs incredible journey

May 2nd, 2020


We all know Polish IT engineers are fantastic but the country does not rank very well in the #innovation reports. This is because of the way …

Poland is Booming with Bartek Siepracki

May 1st, 2020


How can your company successfully enter, grow, innovate and export sales in #Poland?

Poland is a massive market of 40 million people and is in the …

AI & Blockchain innovation with Gareth Lewis

May 1st, 2020


It was fantastic to chat with Gareth Lewis and hear his experiences of delivering global AI and Blockchain solutions from Poland for UBS Bank. It was …

Everything you need to know about Polish talent with Martin Ring

May 1st, 2020


We speak to Martin about Poland, the quality of talent, and how he built up Bank of New York Mellon's delivery center from 85 to over 1500 people.

He …

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