Cover art for podcast Tech Lead Journal

Tech Lead Journal

36 EpisodesProduced by Henry SuryawirawanWebsite

Great technical leadership requires more than just great coding skills. It requires a variety of other skills that are not well-defined, and they are not something that we can fully learn in any school or book. Hear from experienced technical leaders sharing their journey and philosophy for building… read more

1:03:38

#33 - Simplicity Playbook for Innovators - Jin Kang Møller

“Simplicity is an experience that makes things easy for users that leaves positive emotions."

Jin Kang Møller is an award-winning customer experience strategist, design practitioner, and the author of “The Simplicity Playbook for Innovators“. She was the driving force behind FRANK by OCBC and OCBC OneWealth app that won her a Singapore Good Design Mark Gold award in 2017.

In this episode, Jin shared with me her insightful perspectives on simplicity and how simplicity naturally leads to innovation. She shared with me in-detail her powerful framework, “Simplicity Diamond“, that is extremely powerful to help us embrace simplicity in dealing with different aspects of business practices, products and services. She also shared her point of view on agile and design thinking, and how we can combine both methodologies together in order to solve the right problems for our customers and users. And don’t miss her fun sharing on “pain sponge” that provides a great mindset analogy for delivering better customer experience!

Listen out for:

  • Career Journey - [00:06:08]
  • Challenges Introducing Customer Experience - [00:11:38]
  • Simplicity - [00:16:24]
  • Simplicity Drives Innovation - [00:18:31]
  • Simplicity Diamond - [00:23:04]
  • Get Fueled by Empathy - [00:29:01]
  • Dancing with Complexity - [00:35:20]
  • Focus - [00:38:33]
  • Speak Human - [00:43:12]
  • Designing Lovable Experience - [00:46:54]
  • How to Embark on Simplicity Journey - [00:52:01]
  • Personal Simplicity - [00:54:00]
  • Agile and Design Thinking - [00:55:42]
  • 3 Tech Lead Wisdom - [00:59:12]

_____

Jin Kang Møller’s Bio
Jin Kang Møller is an award-winning customer experience strategist, design practitioner and highly-acclaimed executive trainer. She held design leadership positions to creative value and bottom-line impact for twenty years in the large financial services firms such as OCBC Bank in Singapore and Credit Suisse in Switzerland, and has led user experience consulting services for pharmaceutical companies.

Her design methodologies have helped wealth management, private & retail banking and insurance businesses to drive successful customer experience and digital transformation initiatives, and won her a Singapore Good Design Mark Gold award in 2017.

She is the author of The Simplicity Playbook for Innovators, a battle-tested strategy and the collection of tools to drive innovation, humanise digital transformation and to win customers’ hearts.

Follow Jin:


Our Sponsor

Are you looking for a new cool swag?
Tech Lead Journal now offers you some swags that you can purchase online.
These swags are printed on-demand based on your preference, and will be delivered safely to you all over the world where shipping is available.
Check out all the cool swags by visiting https://techleadjournal.dev/shop.


Like this episode?
Subscribe on your favorite podcast app and submit your feedback.
Follow @techleadjournal on LinkedIn, Twitter, and Instagram.
Pledge your support by becoming a patron.
For more info about the episode (including quotes and transcript), visit techleadjournal.dev/episodes/33.

Educational emoji reaction

Educational

Interesting emoji reaction

Interesting

Funny emoji reaction

Funny

Agree emoji reaction

Agree

Love emoji reaction

Love

Wow emoji reaction

Wow

Listen to Tech Lead Journal

RadioPublic

A free podcast app for iPhone and Android

  • User-created playlists and collections
  • Download episodes while on WiFi to listen without using mobile data
  • Stream podcast episodes without waiting for a download
  • Queue episodes to create a personal continuous playlist
RadioPublic on iOS and Android
Or by RSS
RSS feed
https://anchor.fm/s/265d7c64/podcast/rss

Connect with listeners

Podcasters use the RadioPublic listener relationship platform to build lasting connections with fans

Yes, let's begin connecting
Browser window

Find new listeners

  • A dedicated website for your podcast
  • Web embed players designed to convert visitors to listeners in the RadioPublic apps for iPhone and Android
Clicking mouse cursor

Understand your audience

  • Capture listener activity with affinity scores
  • Measure your promotional campaigns and integrate with Google and Facebook analytics
Graph of increasing value

Engage your fanbase

  • Deliver timely Calls To Action, including email acquistion for your mailing list
  • Share exactly the right moment in an episode via text, email, and social media
Icon of cellphone with money

Make money

  • Tip and transfer funds directly to podcastsers
  • Earn money for qualified plays in the RadioPublic apps with Paid Listens