Cover art for podcast Tech Lead Journal

Tech Lead Journal

155 EpisodesProduced by Henry SuryawirawanWebsite

Great technical leadership requires more than just great coding skills. It requires a variety of other skills that are not well-defined, and they are not something that we can fully learn in any school or book. Hear from experienced technical leaders sharing their journey and philosophy for building… read more


#35 - AirAsia Super App Transformation and Lessons from COVID-19 Pandemic - Pablo Sanz

“One of the technological opportunities that we have taken during the pandemic has been transforming the mindset to thinking on products, to thinking on platforms. And I think that’s the foundations of the super app."

Pablo Sanz is the CTO of AirAsia. In this episode, Pablo shared with me the tough challenges that AirAsia had to go through during the recent COVID-19 pandemic, and how it has to pivot and transform in order to survive. He explained what the AirAsia leadership team did to align the company vision and steer the business and technology roadmaps during the challenging situations while keeping the people’s morale high. Pablo also shared the recent AirAsia ambition and transformation as a company from being a traditional airline company into becoming a digital platform and ASEAN super app, and how he envisioned to build a data-driven product engineering culture within AirAsia and to continue coming up with innovations based on data-driven hypotheses.

Listen out for:

  • Career Journey - [00:05:09]
  • Changing Career into Tech - [00:07:08]
  • AirAsia Recent COVID Challenges - [00:11:18]
  • Transforming Into Super App Platform - [00:14:03]
  • Aligning Vision - [00:18:31]
  • AirAsia Data Platform - [00:21:02]
  • Aligning Technology Roadmap with Business - [00:27:07]
  • Keeping The Morale High - [00:29:35]
  • Critical Things of a Super App - [00:33:24]
  • Integrating with Partners - [00:35:38]
  • Frequency of Deployments - [00:38:59]
  • Data-Driven Product Engineering Culture - [00:40:45]
  • From Gut-Based to Data-Driven - [00:42:50]
  • Recent Interesting A/B Tests - [00:46:30]
  • Embracing Innovation Mindset - [00:48:19]
  • 3 Tech Lead Wisdom - [00:50:52]


Pablo Sanz’s Bio
Pablo Sanz is the Chief Technology Officer (CTO) at AirAsia. He is a product and technology enthusiast, leading an awesome team to scale all product, design, engineering, and data, while transforming an airline into the definitive ASEAN super app.

Follow Pablo:

Our Sponsor

Are you looking for a new cool swag?
Tech Lead Journal now offers you some swags that you can purchase online.
These swags are printed on-demand based on your preference, and will be delivered safely to you all over the world where shipping is available.
Check out all the cool swags by visiting

Like this episode?
Subscribe on your favorite podcast app and submit your feedback.
Follow @techleadjournal on LinkedIn, Twitter, and Instagram.
Pledge your support by becoming a patron.
For more info about the episode (including quotes and transcript), visit

Educational emoji reaction


Interesting emoji reaction


Funny emoji reaction


Agree emoji reaction


Love emoji reaction


Wow emoji reaction


Listen to Tech Lead Journal


A free podcast app for iPhone and Android

  • User-created playlists and collections
  • Download episodes while on WiFi to listen without using mobile data
  • Stream podcast episodes without waiting for a download
  • Queue episodes to create a personal continuous playlist
RadioPublic on iOS and Android
Or by RSS
RSS feed

Connect with listeners

Podcasters use the RadioPublic listener relationship platform to build lasting connections with fans

Yes, let's begin connecting
Browser window

Find new listeners

  • A dedicated website for your podcast
  • Web embed players designed to convert visitors to listeners in the RadioPublic apps for iPhone and Android
Clicking mouse cursor

Understand your audience

  • Capture listener activity with affinity scores
  • Measure your promotional campaigns and integrate with Google and Facebook analytics
Graph of increasing value

Engage your fanbase

  • Deliver timely Calls To Action, including email acquistion for your mailing list
  • Share exactly the right moment in an episode via text, email, and social media
Icon of cellphone with money

Make money

  • Tip and transfer funds directly to podcastsers
  • Earn money for qualified plays in the RadioPublic apps with Paid Listens