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Talk Like a Leader

136 EpisodesProduced by Guy HarrisWebsite

Tips, techniques, and insights for more effective leadership communication. Learn to apply powerful communication strategies to coach, inspire, and resolve conflict situations as a leader.

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[Re-broadcast] Data Tells and Stories Sell

September 21st, 2021

6:08

Leaders rarely need to sell physical products or services to their teams, and that doesn’t mean they don’t sell. Instead of physical goods and services, Leaders sell ideas, concepts, commitment, motivation, and focus. …

Know Your Source of Communication Power

September 14th, 2021

7:51

There are three main sources of communication power you can lean on when you interact with others. In this episode, you’ll learn what they are and how they impact your ability to Talk Like a Leader.

Additional …

How You Can Blow Another Person's Mind

September 7th, 2021

7:06

Blowing someone’s mind generally refers to surprising them in some way – usually in a good way. There’s also a way that you can blow someone’s mind …

Remember to Close the Communication Loop

August 30th, 2021

8:24

Communication is two-way: message sent and message received. Sometimes the confirmation that a message was received is automatic. Sometimes it is not, and we have to make an effort to send that "loop closing" message. …

[Re-release] Three Ways to Irritate Others and How to Correct It

August 24th, 2021

10:45

This week, we're re-releasing one of our most popular episodes to date, Three Ways to Irritate Others and How to Correct It.

In your Leadership …

The DISC Style That Makes the Best Leader

August 17th, 2021

8:41

People frequently ask – which DISC style makes the best leader? In this episode, I’ll give you my answer to that question. It might not be what you …

Beware of Either-Or Interpretations

August 10th, 2021

11:28

Viewing complex problems – like behavior change and goal achievement – triggers a problem for many of us. The problem is known as “binary bias” or …

Five Communication Strategies to Stop Using and What to Do Instead

August 3rd, 2021

8:58

There are many communication strategies used in common, everyday communication that don’t translate well to leadership communication. In this episode, I’m looking at five commonly used communication strategies that I …

How to Ask Questions Without Backing People into a Corner

July 27th, 2021

8:39

While I recommend that leaders develop the skill of asking good questions, I also recognize that questions can be perceived as attacking or interrogating rather than inquiring. In this episode, I’ll share some thoughts …

The DISC Model is a Good Enough Model Not a Perfect One

July 20th, 2021

10:13

I frequently get questions about why and how I use the DISC model. One of the questions is: “Is the DISC Model the best model for working with people?” In many cases, my answer is some version of: “It depends.” In this …

How to Be Assertive Without Being a Jerk

July 13th, 2021

10:48

Using assertive communication can help your to communicate more clearly and completely, and it has a risk. It’s possible to try to communicate assertively and slip over the line in to aggressive, jerk-like …

Using Stories to Coach with Impact

July 6th, 2021

9:03

In a previous episode, I said “Data Tells and Stories Sell.” In this episode I’m picking up that thread to look at how and why stories can help you become a more effective coach for your team.

Additional Leadership …

Control What You Can

June 29th, 2021

10:44

Last week, I lead a training session for new and aspiring leaders, and some of our discussion reminded me of an issue that many leaders – especially …

Focus on Similarities More Than Differences

June 22nd, 2021

9:01

It’s both easy and tempting to focus on the differences we have with others in terms of focus and approach. It’s better to focus on the similarities …

All People Are Motivated

June 15th, 2021

14:05

I have spoken with many leaders who get frustrated with the “unmotivated” person on their team. In this episode, I’m challenging the idea that anyone is unmotivated, and offering some thoughts on how to both find a …

Use Person First Language

June 8th, 2021

8:47

In talking with a friend of mine recently (Dr. Ashley Perkins-Shogren), I learned a phrase to better describe a communication pattern that I’ve been trying to describe for years. She is a mental health advocate, and you …

Work the Problem

June 1st, 2021

7:31

This week's episode was inspired by something I heard Jason Hayes (Team leader on the TV show Seal Team) say. The concept focuses on separating business problems from relationship problems and how to focus our efforts …

The Future of Work with Kevin Eikenberry – Episode 2

May 25th, 2021

13:31

My conversation with Kevin Eikenberry about the future of work and what leaders need to do to both prepare for and navigate through the return to the office after shutdowns caused by the COVID 19 pandemic.

Additional …

The Future of Work with Kevin Eikenberry – Episode 1

May 18th, 2021

14:24

As we approach the “end” of the COVID 19 pandemic, leaders face a new set of challenges with decisions and communication related to return to the office. This week Kevin Eikenberry joins me to discuss the issues leaders …

If You Do Only This One Thing, Your Communication Will Improve

May 11th, 2021

8:14

There are many things you can do to improve your communication skills, and there is one thing that trumps every other strategy or tactic that I can think of. In this episode, I’ll share that one thing. The thing is …

How Suggesting Ways for People to Improve Can Backfire on You

May 4th, 2021

11:49

When you are in a leadership role, you will have conversations where you are discussing other people’s behaviors, words, approaches to work, and …

The Power of Communication or Personality Models

April 27th, 2021

11:13

Last week I discussed the problem with every communication or personality model, and this week I’m looking at the power of them. There are three things you can learn from every communication or personality model if you …

The Problem with Every Communication or Personality Model

April 20th, 2021

10:31

Every communication and/or personality model shares a common problem – even the DISC model that I use and teach has this problem. In this episode, I’ll share with you both the problem and the answer for how to use these …

It's Better to Disarm Than to Strongarm

April 13th, 2021

8:56

In any conversation where there is a potential for disagreement, it’s tempting to try to force – strongarm – the other person in to compliance or agreement. While that sometimes works, it’s not generally the best way to …

Dealing with Two Potential Communication Challenges

April 6th, 2021

7:54

Two situations frequently occur in leadership communication: the conversation that has gone off on a tangent and the conversation that need more time and you either don’t have the time or the information to finish it. …

Learning from Skilled Negotiators

March 30th, 2021

9:22

What does leadership communication share with negotiation? In a word – persuasion. Coaching, implementing change, and collaborative problem solving …

Disagree Without Being Disagreeable

March 23rd, 2021

8:27

When you disagree with another person's perspective, solution, or opinion, a very natural approach is to simply disagree. And, that approach rarely …

Four Ways to Improve Your Communication Effectiveness

March 16th, 2021

11:15

This week’s episode collects a number of ideas from across the skills of effective communicators and combines them in to a list of four specific …

Two Sides of the Need to Be Heard and Understood

March 9th, 2021

9:27

It is important to remember that people need to be heard and understood and that the better we do that for others, the more likely they are to buy-in to what we are trying to achieve. We also need to beware of how our …

Put Reciprocity to Work

March 2nd, 2021

10:26

This episode is more about what you communicate with your decisions and actions than it is about your words. The focus is on two things leaders do (often unintentionally) that undermines trust in their team because of …

Building Relationships in a Remote World with Kevin Eikenberry

February 23rd, 2021

17:02

In our third episode of three where we are discussing important ideas from his book, The Long Distance Teammate, Kevin Eikenberry and I look at …

Building Trust in a Remote World with Kevin Eikenberry

February 16th, 2021

13:18

Kevin Eikenberry is with me for episode 2 where we discuss important concepts from his new book, The Long Distance Teammate. In this episode, we …

The Meaning of Ethical Visibility with Kevin Eikenberry

February 9th, 2021

12:43

Joining me this week is Kevin Eikenberry, co-author of The Long Distance Teammate. Kevin is with me for 3 episodes of Talk Like a Leader as we …

Team Member to Team Mate with Wayne Turmel

February 2nd, 2021

16:02

This week I’m talking with my friend and colleague Wayne Turmel about an important concept from his new book, The Long Distance Teammate. Listen as …

100 Episodes - Looking Back and Looking Forward

January 26th, 2021

6:24

This week marks the 100th episode of Talk Like a Leader. I’m both looking back and looking forward. In this episode, I’m pointing back to the ten most downloaded episodes so far, what that tells me, and my plans for the …

What it Means to Talk Like a Leader - Revisited

January 19th, 2021

7:05

This is episode 99 of Talk Like a Leader. I’ve got some great guests coming in the next few weeks. So, I’m taking a chance to look back a bit and summarize this week. In this episode I’m revisiting my thoughts on what …

You Can Never Be Too Clear

January 12th, 2021

8:52

As George Bernard Shaw said: “The single biggest problem in communication is the illusion that it has taken place.” As a leader, it’s easy to tell people something one time or send a single email and assume that they …

The Seven Deadly Sins of Conflict Resolution

January 5th, 2021

9:24

Conflict and other difficult conversations are not fun and often don’t go well. They often don’t go well because we do things during the conversation …

Be at Peace

December 29th, 2020

9:35

This is the last episode of 2020 and it concludes a series for four episodes drawing inspiration from the weeks of Advent. There will be challenges and problems in your leadership journey. In this episode, I’m proposing …

Joy in the Journey

December 22nd, 2020

7:24

This is the third in a series of four episodes inspired by the weeks of Advent. This week I’m looking at bringing joy to your leadership journey and …

Love in Leadership

December 15th, 2020

9:22

This episode continues a series of four episodes inspired by the weeks of Advent. As I record this episode, we have just passed the Sunday of Advent that represents love. So, I’m exploring how love builds leadership and …

Creating Hope

December 8th, 2020

8:01

This week is the first week of Advent 2020 and the theme for the week is hope, and that is the source of my inspiration for this episode. Hope creates motivation and energy while the opposite of hope – despair – …

Defer with an Explanation

December 1st, 2020

11:21

At some time in your leadership journey, you will need to manage a timing or priority conflict with another person. They will stop you in the hall while you are on your way to a meeting and ask for a quick decision. You …

In Search of Positive

November 24th, 2020

8:26

Most people thrive in environments where there are more positive experiences than negative experiences, and it can be difficult to create that type …

Head Mistakes vs. Heart Mistakes

November 17th, 2020

8:19

Mistakes. We all make them, and there are two different kinds with two completely different implications. In this episode, I’m looking at the difference between head mistakes and heart mistakes, how to handle them both …

Start with "Yes"

November 10th, 2020

10:24

While learning to say “No” is a useful and powerful leadership skill, it can be the end of a conversation. And, while it is sometimes necessary to …

Make Leadership Communication a Habit

November 3rd, 2020

14:03

Habits are a funny thing. They can help you. They can hurt you. And, they happen automatically without conscious thought. This week, I’m sharing some thoughts on communication habits and making a suggestion to help you …

Not All Feedback is Negative

October 27th, 2020

8:46

Recently, I had an experience that revealed to me my true, subconscious view of the word feedback. In this episode, I’ll share that experience, and what I learned from it. I’ll also share thoughts on how to apply that …

Communication Blindspots Intensified by Remote Work

October 20th, 2020

9:35

The remote work environment and it’s stressors can drive you and others deeper into your own communication blindspots. This week, I’m taking a look at some possible blindspots of each DISC style so we can look out for …

Can Your Personality Change Over Time?

October 13th, 2020

4:00

When people take a DISC assessment, they often wonder if their style can change over time. The question shows up in two common ways: Either they …

Lessons from Politicians: What NOT to Do in Leadership Communication

October 6th, 2020

8:52

In this election season, we get to observe politicians from both major parties and from all political perspectives make their case for why they …

Make Yourself Non-Threatening

September 29th, 2020

12:34

In a prior series of episodes, I explored the idea of unintentional threat triggers (and how to avoid them) using the DISC model as a framework. Last week, I used David Rock’s SCARF model to explore how to keep your …

If You Can Name It, You Can Tame It

September 22nd, 2020

9:07

A great deal of Talking Like a Leader depends on remaining calm and rational in difficult – sometimes irritating – situations. Remaining calm and …

Coaching Isn't Telling: A Lesson Learned the Hard Way

September 15th, 2020

9:05

When you are coaching a team member for improved performance, it is very tempting to just tell them what needs to be done so you can get on to the next task on your list. Unfortunately, telling people what to do rarely …

Leading Remotely: The Importance of Intentionality

September 8th, 2020

13:22

As working from home stretches to months rather than weeks, leaders find themselves planning for and communicating about longer time horizons while working from home and communicating with their teams who are also …

Chronic Conflict: It Gets Worse Before It Gets Better

September 1st, 2020

11:44

Like a home project that gets delayed for too long, chronic conflicts will continue to get worse the longer we ignore them. Also like a home project, confronting the conflict will likely make it worse in the short-term …

More Than Techniques - The Importance of Character

August 25th, 2020

8:55

As you work to develop your communication techniques to better Talk Like a Leader, I encourage you to consider the importance of character development on both your growth as a leader and your ability to communicate as …

Be Patient and Persistent

August 18th, 2020

10:06

One of the biggest challenges I face in communication is remaining patient when an idea is very clear to me and it's not clear to the person with …

Speak to Actions and Results Rather Than to Character and Intelligence

August 11th, 2020

6:57

When we get frustrated with a person and allow our frustration to vent in the form of an attack on their character and intelligence, we resort to what is known as an ad hominem attack. This rarely works well in debate …

How the DISC Model Can Cause Problems for You

August 4th, 2020

7:10

Properly applied, the DISC model is a powerful tool to help you become a better communicator. Improperly applied, it can cause significant problems …

Avoiding Confirmation Bias - Stay Curious

July 28th, 2020

10:02

A challenge that we all face in leadership communication is the struggle to fairly evaluate all sides of an issue before making a decision, and we all share the problem of confirmation bias. Most, if not all, people …

The Coaching Mindset with Carl Smith - Cautious Style

July 21st, 2020

11:57

This is our final episode in a 5-part series of conversations about the coaching mindset. Carl Smith is my guest, and we discuss the contribution Cautious style people bring to coaching conversations. As in the other …

The Coaching Mindset with Carl Smith - Supportive Style

July 14th, 2020

10:41

Continuing our discussion about the coaching mindset, Carl Smith and I consider the Supportive style contribution to coaching. Carl shares what he has learned as a Supportive style coach and I share some observations …

The Coaching Mindset - Inspiring Style

July 7th, 2020

10:26

This week, Carl Smith and I turn our attention to coaching discussions when one party has a primarily Inspiring trait using the DISC model …

The Coaching Mindset - Dominant Style

June 30th, 2020

11:31

In this episode, Carl Smith and I get more specific about coaching mindsets. Using the DISC model as a framework for understanding, we discuss what it means to be a Dominant style coach and how to coach Dominant style …

The Coaching Mindset with Carl Smith

June 23rd, 2020

12:29

Continuing in the theme of considering our mindsets, this episode kicks off a 5-episode series on the coaching mindset. I'm joined by my friend and …

What Mindsets Do You Use to Form Your Frames?

June 16th, 2020

12:13

My conversation with Kevin Eikenberry about the importance of how you frame a problem continues in this episode. We discuss the meta-frame - or …

The Importance of How You Frame a Problem with Kevin Eikenberry

June 9th, 2020

11:26

In this episode, Kevin Eikenberry joins me for a conversation about the importance of how you frame a problem when you communicate and work with …

Provide Data Both Accurately and Honestly

June 2nd, 2020

7:53

In prior episodes I have talked about Providing Context When You Share Data and Learning to Speak Accurately. In this episode, I'm looking at the idea of speaking accurately from a slightly different angle. This …

Learn to Listen Accurately

May 26th, 2020

11:20

Last week, I discussed speaking accurately. This week, I'll explore accuracy on the other side of communication - listening. Just as speaking accurately moves you towards greater clarity and buy-in, listening accurately …

Learn to Speak Accurately

May 19th, 2020

7:42

Striking the balance between overstating and understating a problem or situation depends on accurate speech. In this episode, I'll share thoughts on how to speak more accurately and why it matters.

Additional Leadership …

Make Yourself Accessible

May 12th, 2020

8:51

This podcast is about more than just talking or sending messages. It's about the broader context of leadership communication. In this episode, I'll share a story with you about what happens when you don't make yourself …

Beware of Transferred Aggression

May 5th, 2020

11:31

As a society, we are now well in to the first shutdown caused by the COVID-19 pandemic. While I can't foretell the future exactly, it appears that it …

Fix the Problem Not the Blame

April 28th, 2020

10:27

When you are confronted with a problem it's easy to drift toward finding the person to blame. A better leadership response is to find the source of the problem and fix that rather than finding the person to blame. In …

Be Sensitive to Your Team's Environment

April 21st, 2020

8:19

Seeing things from another person's point of view is a key element in Talking Like a Leader. When you can't see your team's environment, it's easy to …

Provide Context When You Share Data

April 14th, 2020

9:51

Leaders frequently need to communicate data in the form of numbers. When you're working with a team of people who know the context you operate in, those numbers probably make sense. But... What if they don't? What if …

Business Critical or Personal Desire

April 7th, 2020

9:41

As we confront the stresses and pressures of the COVID-19 pandemic and what we must do to adjust, it's easy to commingle our personal wishes and desires about the way we wish things were with the actual demands of the …

Understanding Time Perspectives - People Orientation

March 31st, 2020

12:15

This conversation with Carl Smith about time perspectives continues this week. This is the third of three episodes related to how people view and communicate about time. In this episode, Carl and I will explore ways …

Understanding Time Perspectives - Task Orientation

March 24th, 2020

13:39

This week, we continue the conversation with Carl Smith about time perspectives that we started two weeks ago. In this episode, Carl and I will explore ways that people with a primary task orientation view time, how …

When You Suddenly Find Yourself Leading Remotely

March 17th, 2020

19:25

As businesses around the country make quick adjustments to deal with the coronavirus outbreak, many people suddenly find themselves leading - at least for a short time - a remote team. This week, my guest is co-founder …

Different Ways That People View Time

March 10th, 2020

12:17

Not everyone views time the same way, and those differences can become major drivers of stress, frustration, and conflict. This is the first of three episodes where Carl Smith and I explore different perspectives on …

The Do's and Don'ts of Coaching Conversations

March 3rd, 2020

10:10

When we try to coach people towards higher performance, it's easy to get frustrated and to make some common coaching mistakes. In this episode, I'll define the difference between coaching and discipline and give you …

The Pancake Theory of Communication

February 25th, 2020

7:56

In honor of National Pancake Day, I'm discussing the Pancake Theory of Communication. How is communication like a pancake? What can we learn about communication from pancakes? Tune in to find out.

Additional Leadership …

Championing Change

February 18th, 2020

12:53

Change is emotional, and change is a choice. As leaders, we hope to help others make the choice to change rather than feel like they got forced to change. Using the four levers of change and learning a simple …

Speaking of Change

February 11th, 2020

11:53

Change communication is a topic that nearly warrants its own podcast. It's complicated, it's messy, and it has lots of conditional issues to consider. And, it's worth talking about on this podcast. In this episode, I'll …

Impact of Trust

February 4th, 2020

14:05

Carl Smith and I continue our conversation on building trust. This week, we'll discuss less the process of building trust and more the impact of it with specific examples from our experience that illustrate the …

Thoughts on Building Trust

January 28th, 2020

14:11

Different people think about and approach building trust in different ways. In this episode, Carl Smith and I discuss the two sides of trust and how understanding them can help you build trust with more intentionality.

What it Means to Talk Like a Leader with JJ Brun

January 21st, 2020

18:39

In this episode I'm excited to welcome my long time friend and colleague JJ Brun to the podcast. JJ is a communication and relationship expert from …

With or For Rather than To

January 14th, 2020

8:57

I recently re-read what has become a leadership classic - Leadership and Self-Deception. It reminded me of the ways we interact with others as objects rather than as people. It also reminded me that how we use words can …

Three Communication Resolutions

January 7th, 2020

10:42

As we enter a new year, the idea of reflecting on the past year and thinking about changes for the new one are on many people's minds. Two weeks with grandchildren has given me a refreshed perspective on leadership …

Think Beyond THIS Conversation

December 31st, 2019

10:28

As we look forward to next year, many people reflect on the past and set goals for the future. This time of year can lead to focusing on specific time frames like the first quarter or the next year. This finite approach …

These Ideas Work with Family Too

December 24th, 2019

9:52

Today, Christmas Eve, marks a day when many people will either be with family or about to be with family that they do not see on a regular basis. In …

What It Means to Talk Like a Leader with Don Mann

December 16th, 2019

13:42

This week, I have the honor of speaking with retired SEAL Team 6 member, adventure athlete, and NY Times best selling author Don Mann. Don has long …

The Power of Questions

December 10th, 2019

8:53

Leaders often know exactly what they want done and how they want it done, and telling people what to do is not likely to invite cooperation and enthusiastic engagement. Questions are better than statements for engaging …

Overcoming Other People's Perceptions of You

December 3rd, 2019

10:44

Leaders often find themselves in the position of having their motives and intentions misunderstood and misinterpreted. In today's episode, I'll share one specific example of how to overcome potentially negative …

Focusing on Gratitude to Talk Like a Leader

November 26th, 2019

9:29

Finding ways to stay positive, encouraging, and supportive rather than negative, critical, and judgmental of others is a powerful strategy in your …

Leadership Communication Mindset with Carl Smith

November 19th, 2019

12:11

How you think about your communications with others - your intentions and mindset - will make a big impact on your long-term communication effectiveness. In this episode, Carl Smith and I briefly explore the impact of …

Managing Expectations and Building Trust with Carl Smith

November 12th, 2019

12:42

Unmet expectations - spoken or otherwise - can lead to dissatisfaction and damaged trust. Damaged trust can, in turn, can slow communication and …

Accept, Approve, and Appreciate Others

November 4th, 2019

9:10

How we think about others affects how we interact with them, and how we interact with them often reveals how we think about them. This week, I'm covering three actions we can take towards others that will improve both …

Unintentional Threat Triggers - Cautious Style

October 29th, 2019

9:55

This episode is the final episode of a 4 episode series looking at the ways each of us communicate and interact with others that can unintentionally create the perception of threat in other people. This week, I'm …

Unintentional Threat Triggers - Supportive Style

October 22nd, 2019

9:46

This episode is the third of four episodes looking at the ways each of us communicate and interact with others that can unintentionally create the perception of threat in other people. This week, I'm focusing on both …

Unintentional Threat Triggers - Inspiring Style

October 15th, 2019

9:25

This episode is the second of four episodes looking at the ways each of us communicate and interact with others that can unintentionally create the perception of threat in other people. This week, I'm focusing on both …

Unintentional Threat Triggers - Dominant Style

October 8th, 2019

9:06

We all communicate in ways that "trigger" other people. If you have Dominant style communication traits , you can unintentionally cause a perception of threat for people who don't share this trait with you. If you don't …

How Do You Talk to Yourself?

October 1st, 2019

9:37

We all have an inner voice, and we talk to ourselves. If this voice is negative, it can create problems for you as a leader. This week, we'll consider how you talk to yourself and how you can make that internal dialogue …

Five Ways to Deescalate Conflict

September 24th, 2019

8:56

In this episode, I'll package together five conflict resolution strategies in one place. This episode compiles single points I've made in other …

Communicate in a Way that Does NOT Convey Threat

September 17th, 2019

10:52

There are things that all of us do that subtly and unintentionally create a feeling of threat in other people. When we do that, our communication effectiveness plummets. In this episode, I'll share three places where we …

Three Things to Consider in Written Communication

September 10th, 2019

10:52

Today's episode focuses on written communication and three things to consider (plus a bonus idea or two) before you write your message. As leading …

Listening - The Other Side of Communication

September 3rd, 2019

9:48

While this podcast is titled "Talk Like a Leader," my real intent is to explore all the different ways we can become better communicators. In this episode, I'm looking at the listening side of communication. We'll …

What It Means to Talk Like a Leader with Eric Levos

August 27th, 2019

11:29

Inviting other people to share their perspective is something that I love to do on this podcast. This week, my long-time customer, colleague, and …

Three Things to Consider Before You Choose a Communication Technique

August 20th, 2019

9:17

As a leader, you will communicate with people in many different ways and in many different situations. You'll be in meetings, in coaching conversations, and responding to emails. The general principles of communication …

What it Means to Talk Like a Leader with Kevin Eikenberry

August 13th, 2019

11:46

Leadership expert, Kevin Eikenberry, joins me on this episode to discuss what it means to talk like a leader. Kevin has both deep and broad experience in both leading and helping leaders develop. Listen in as he shares …

Stay Positive, Avoid Negative

August 6th, 2019

9:17

When we interact with other people, observe other people, and think about other people, we can go either positive or negative. If we focus on the negative, we likely experience more of it. If we focus on the positive, …

Talk About What You DO Want

July 30th, 2019

9:20

Many types of communication that come naturally and easily to us are not necessarily the best or most effective ways to communicate our vision, desires, and expectations. Some things that seem natural and normal …

Why Use Communication Models and Why I Use DISC

July 23rd, 2019

9:14

Recently, a listener asked why I use the DISC model and what I think of other models. Great question! In this episode, I'll share my thoughts on the general value of using communication models to become a more effective …

What Talking Like a Leader Means to Me

July 16th, 2019

9:37

In this episode, Guy shares what talking like a leader means to him. After several episodes focused primarily on the skills of leadership communication, Guy shares his perspective on combining the right mindset, …

Using the Power of Apology

July 9th, 2019

10:33

Many people struggle with apologizing when it could move a difficult situation forward. It's often said that leaders should never apologize and that …

What It Means to Talk Like a Leader with Tom Butera

July 2nd, 2019

15:24

In this episode you'll learn from an experienced manufacturing leader, Tom Butera. Tom has been my friend, colleague, and customer for 16 years now, …

Three Ways to Deal with an Angry Person

June 25th, 2019

11:41

At some point in your leadership journey, probably at several points, you'll need to deal with a person who is angry. Common natural responses like withdrawing or getting angry typically don't work well. They often …

Watch What You Say (About People)

June 18th, 2019

8:30

You're probably pretty good about what you say when you're with people. You're on your game. You're positive, encouraging, and considerate. The question to consider for this episode is this: What do you say about people …

What NOT to Do with the DISC Model

June 11th, 2019

10:38

Communication and behavior models like the DISC model are great tools for building, communicating with, and inspiring your team. Used appropriately, …

Learn to Manage Expectations

June 4th, 2019

10:07

When experience does not match expectations, people get frustrated, stressed, and angry. Frustrated, stressed, and angry people rarely work with …

Focus on the Future

May 28th, 2019

9:58

A common challenge leaders face is the tendency to drift into past focused conversations when trying to solve problems or coach team members. A key …

Try to Relate to Your Opponent

May 21st, 2019

9:43

When you find yourself in a conflict situation, it is tempting to "go on the attack" to make your point. Winning the argument can take center stage in your mind. And, that approach rarely ends well for either person. In …

How to Empower by DISC Style with Carl Smith

May 14th, 2019

11:36

This is the last of five episodes where I discuss the Four E's of Leadership (Engage, Encourage, Equip, and Empower) with my friend and colleague

How to Equip by DISC Style with Carl Smith

May 7th, 2019

12:51

Carl Smith, Master Trainer of the DISC model, returns to continue our conversation about the Four E's of Leadership (Engage, Encourage, Equip, and Empower). In this episode, we first explore the difference between …

Keep Learning and Searching with Carl Smith

April 30th, 2019

10:57

My conversation with Carl continues in this episode. This is the third of five conversations we are having based on one part of our first conversation on this podcast. In this episode, we discuss what each of us is …

How to Engage by DISC Style with Carl Smith

April 23rd, 2019

11:36

Carl Smith, Master Trainer of the DISC model, returns for the second conversation triggered by the conversation Carl and I had the first time he visited. In this episode, we explore how to Engage people based on their

How to Encourage by DISC Style with Carl Smith

April 16th, 2019

11:11

Carl Smith, Master Trainer of the DISC model, returns for a conversation about how to Encourage people based on their DISC communication style. This conversation is the first of a series of five conversations triggered …

What It Means to Talk Like a Leader with Carl Smith

April 9th, 2019

12:59

Carl Smith is a Master Trainer of the DISC Model of Human Behavior. He has helped leaders at all levels learn better, more effective communication skills for over 20 years. He teaches, trains, coaches, and develops …

The DISC Model of Human Behavior

April 2nd, 2019

10:54

A critical skill for learning to Talk Like a Leader is seeing a situation and framing your communication from the perspective of the other person. …

Question What You Know is True

March 26th, 2019

10:52

It's incredibly tempting to run with what you know before you investigate and inquire. It's easy to fill in gaps in understanding with assumptions based on your past experiences, and it can be disastrous for …

Six Questions for Collaborative Communication

March 19th, 2019

10:49

Collaboration is a big part of team work and joint problem solving. Leading a team meeting, coaching a team member on their performance, setting …

Three Ways to Irritate Others and How to Correct It

March 12th, 2019

10:45

In your Leadership journey, you will inevitably have to speak with someone who is irritated or angry. While you can’t avoid the situation entirely, you can learn to minimize the risk that you will be the one to …

Emotions are the Barrier to Change

March 12th, 2019

10:38

When you take a Leadership role, you enter the change game. Change is a constant for people who aspire to lead. If you want to get better and …

Data Tells and Stories Sell

March 12th, 2019

6:08

Leaders rarely need to sell physical products or services to their teams, and that doesn’t mean they don’t sell. Instead of physical goods and services, Leaders sell ideas, concepts, commitment, motivation, and focus. …

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