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Steven's weekly podcast

101 EpisodesProduced by Steven Van BelleghemWebsite

Steven is a thought leader on the transformation of customer relations and the future of marketing. He is an expert in inspiring companies to become true customer-centric organizations in this high speed digital world. His talks inspire companies about the smart usage of technology in the customer r… read more

101 Episodes | 2018 - 2020

Steven’s week 171: News about Google fact-check labels, Facebook ad boycott and more!

June 26th, 2020


Hey everyone, welcome to the last show before my summer break! In this week’s update: Google introduces a fact-check label for images, some big brands are launching a Facebook ad boycott and Google’s ad revenues drop …

Steven’s week 170: News about Facebook payment service, Tencent city in China and more.

June 19th, 2020


Hello again! In this week’s show: an exciting telco-finance blend by Belfius and Proximus, WhatsApp payment services, Fitbit launches a ‘ready for work’ check, Instagram has become a main news source, Tencent is …

Steven calls with Jon Bird

June 14th, 2020


In this episode Steven talks to Jon Bird.

Jon Bird is CEO of leading marketing communications agency VMLY&R in Australia and New Zealand, and is also a global advisor to VMLY&R's retail and commerce practice.

Steven’s week 169: News about IBM's decision about facial recognition, booming bots and more.

June 12th, 2020


Hey everyone! Find out why IBM will no longer allow governments to us its facial recognition technology, learn how corona has given last mile …

Steven’s week 168: News about Amazon growth, online bank services, Nuro pharma deliveries and digital healthcare boost

June 5th, 2020


Hi everyone! In this week’s show: Amazon is now the fourth-largest delivery service in the Sates, UK banks failed to get their digital services on point during the crisis, Nuro driverless cars are doing medical …

Steven’s week 167: News about Twitter fact-checks Trump and Tencent cloud investment

May 29th, 2020


Hey everyone, welcome to a new update! This week, we saw how Twitter is finally standing up against the misinformation in Donald Trump’s tweets and Tencent announced an enormous investment in cloud services to compete …

Steven’s week 166: News about Facebook Shops, Apple’s AR glasses and more!

May 22nd, 2020


Welcome to a new update! Facebook enters the e-commerce market with Facebook Shops, TikTok appoints former Disney+ CEO, Apple’s AR smart glasses …

KEYNOTE Domino's Pizza transformed their strategy to become the fastest and the easiest place to order pizza

May 18th, 2020


Domino's pizza outperformed companies like apple, facebook and google on the Stock market. It is crazy. Because domino's pizza did NOT change the world. They have been making pizza for decades and probably will remain …

Steven's week 165: News about Twitter, Google Sidewalk Labs and Amazon's grocery service!

May 15th, 2020


Welcome everyone! In this week’s show: Twitter employees can decide to work from home ‘forever’, Google is shutting down smart city project Sidewalk Labs and Amazon is finally handling its grocery service waiting list. …

KEYNOTE You cannot go far enough in giving autonomy to your client facing teams members

May 11th, 2020


There is a lot of talk about empowerment. Well, the truth is, most companies don't go far enough. It's about trust. Trusting your people to do the right thing for the customer. I believe that you cannot go far enough in …

Steven's week 164: News about Twitter, Shopify & TikTok

May 8th, 2020


Welcome everyone! Remote working might be here to stay, Twitter wants us to revise strong language, Shopify launches its own Shop app and TikTok reaches a staggering 2 billion downloads. Enjoy the video & stay safe!

KEYNOTE Customer Experience in B2B markets

May 4th, 2020


How we could reinvent B2B customer experience? By reverse engineering the customer’s needs back to today and creating specialized AI technologies to …

Steven's week 163: News about Zoom, YouTube, podcasts and much more!

April 30th, 2020


Hey everyone, welcome to my new update! On this week’s show: online doctor consultations are booming and Zoom user numbers keep on mounting, YouTube …

KEYNOTE Strategies to compete in a tech platform dominated world

April 27th, 2020


Amazon’s dominance has created a devil’s dilemma for their competitors: should they attack the giant, work together or focus on their own customer …

Steven's week 162: News about Lego, Netflix, Facebook and Alibaba

April 24th, 2020


Welcome everyone! Lego is helping health care workers, while Netflix releases astonishing subscriber figures. Meanwhile Facebook enters the Indian telecom market, Alibaba announced a massive cloud infrastructure …

Steven calls with Phillippe Rogge

April 20th, 2020


In this episode Steven talks to Phillippe Rogge.

CEO Microsoft East and Central Europe

Steven's week 161: News about Amazon, Airbnb and, Apple and Google

April 17th, 2020


Welcome to a new show! Amazon can’t keep up with increased demand, while Airbnb and are struggling, and rivals Apple and Google join forces to develop a tracking app. Enjoy, and stay safe!

Steven calls with Tom Debruyne

April 13th, 2020


In this episode Steven talks to Tom Debruyne
Founder SUE Behavioural Design & Behavioural Design

Steven's week 160: News about Bpost, Zoom, Amazon Prime Day, Disney Plus and the One World home concert

April 10th, 2020


Welcome to a new Steven’s Week! Bpost sent 1,5 million virtual postcards, Zoom user numbers are going through the roof, Amazon Prime Day postponed, the One World home concert is going to be the biggest online event ever …

KEYNOTE The world needs trusted gatekeepers / keynote at Obama event Amsterdam

April 6th, 2020


Tech companies have always been focussed on world domination. Now, they are facing a new challenge: becoming a trusted gatekeeper.   Watch the full …

Steven's week 159: a new corona-themed episode of Steven’s Week!

April 3rd, 2020


Welcome to a new corona-themed episode of Steven’s Week! Grocery delivery services like Instacart are booming, Decathlon is donating its full-face …

KEYNOTE Easy years of digital are behind us, next challenges are more complex

March 30th, 2020


The past 10 years were really exciting, many cool new interfaces changed the daily life of all of us. But when I look ahead, I feel the next  10 …

Steven's week 158: positive stories from companies around the world!

March 27th, 2020


Welcome to a new COVID-19 edition, focusing only on good news! More and more companies are producing disinfecting gels, Coca-Cola is using ad budget …

Steven Talks: Interview with the management team of Centraal Beheer

March 27th, 2020


I had the pleasure of interviewing the management team of Dutch insurance company Centraal Beheer. They are an excellent example of an organisation that is completely reinventing its customer experience. They are …

Steven calls with prof. Filip Caeldries

March 23rd, 2020


In this episode Steven talks to professor Filip Caeldries.
Professor of Strategy and Organization.
TIAS School for Business and Society – Tilburg …

Steven's week 157: Companies across the globe are helping people during the COVID-19 crisis!

March 20th, 2020


Companies across the globe are helping people during the COVID-19 crisis! Big news media have taken down paywalls for corona coverage, Materialise released a 3D-print design for a hands-free door handle, Apple Card …

Steven's week 156! News about Amazon Go, CVS pharmacies and much more

March 13th, 2020


Welcome to a new show! Amazon Go is licensing its cachierless technology to other retailers, CVS pharmacies start offering a free prescription …

Steven's week 155: News about Alibaba and the coronavirus, LinkedIn Stories, Amazon Go & much more!

March 6th, 2020


Hi everyone! In this week's show: Alexa answers medication questions, LinkedIn introduces stories, Alibaba’s AI helps to diagnose the coronavirus, …

Steven's week 154: News about an Apple tool, Boring Company, China & the coronavirus and LendingClub

February 21st, 2020


Welcome to a new Weekly! Apple’s Quick Look tool lets you shop directly in AR, the first Boring Company tunnel is almost complete, the richest man on …

Steven's week 153: News about the Coronavirus, the US, SpaceX and a reunion in VR!

February 14th, 2020


Welcome everyone! In this week’s show: the Coronavirus crisis is giving high-tech innovation in China a boost, the US may be looking to buy Nokia or Ericsson in order to compete in the 5G race, SpaceX is suggesting a …

Steven's week 152: News about Amazon Prime, Grab, Disney Plus, Unilever, Spotify and Alexa voice.

February 7th, 2020


Welcome everyone! Amazon Prime’s growth reaches 150 million subscribers, tech giant Grab acquires Bento Invest, Disney Plus hits 29 million users, Unilever launches personal Ben and Jerry’s deliveries, Spotify boosts …

Steven's week 151: News about the battle against the coronavirus, Apple, Pinterest and P&G!

January 31st, 2020


Hi there! In this week’s show: local 5G networks help fight the coronavirus, Apple announced its highest quarterly revenue ever, Pinterest launches …

Steven's week 150: News about Tesla Model 3, Fitbit and GM Cruise

January 24th, 2020


Hi everyone, and welcome! Tesla Model 3 is crushing its (German) competitors, Fitbit data may predict flu outbreaks and GM Cruise introduces a whole …

Steven's week 149: News about Facebook AR glasses ambition, DNA testers 23andME, Walmart and Amazon

January 17th, 2020


Welcome to a new episode! Facebook reveals its AR glasses ambition, DNA testers 23andME are disrupting the healthcare sector, Walmart introduces inventory robots and Amazon is going Dutch. Enjoy!

Steven's week 148: News about SpaceX Starlink satellites, Alexa, Samsung, Instagram and Amazon

January 10th, 2020


Happy New Year from Las Vegas! In the first show of 2020: 60 new SpaceX Starlink satellites launched, new Alexa and car manufacturer partnerships …

Steven's Week 147: news about PewDiePie, Lyft, Apple, Amazon and Disney+

December 20th, 2019


Welcome to my last Weekly of the 2010’s! In this episode: YouTube-star PewDiePie takes a break, Lyft is entering the car rental market, Apple offers free DNA test to its employees, Amazon says goodbye to FedEx, but …

Steven's week 146: News about Netflix, Tesla, Walmart and Pirate Bay

December 13th, 2019


Hey everyone! In this week’s show: Netflix calls the shots in Golden Globe nominations, Tesla shows its Cybertruck trailer, Walmart is testing …

Steven's week 144: News about Didi, Virtual Reality, Netflix, Alexa and Amazon

December 6th, 2019


Welcome! There is a portable Amazon Echo for the Indian market now coming up, Black Friday and Cyber Monday are breaking records, but Singles Day is still number 1 by far, and Daimler is pilot-testing self-driving …

Steven's week 144: News about Didi, Virtual Reality, Netflix, Alexa and Amazon

November 29th, 2019


Welcome to a new show! This week I’m talking about Chinese car service Didi introducing in-car 5G hotspots, a VR headset experiment on cows, how Netflix is trying to join the Oscars race, and the important merge of …

Steven's week 143: News about Amazon Go, Google Assistant, SoftBank and TikTok

November 22nd, 2019


Hi everyone! Amazon Go stores will be growing to supermarket size, Google Assistant is experimenting with a personalised news feed, SoftBank is planning a merge of Japanese messaging app Line and Yahoo Japan, and TikTok …

Steven's week 142: News about Alibaba, Apple Card, Instagram, Amazon and Disney+

November 15th, 2019


Welcome to a new show! This week: Alibaba smashes the Singles Day sales record, Apple Card accused of discriminating women, Instagram is copying TikTok, Amazon wants to open a physical grocery store, Disney+ is an …

Steven's week 141: News about Google, Twitter, Uber and Alipay

November 8th, 2019


Welcome to a new episode everyone! This week, I discuss Google’s acquisition of Fitbit, Twitter’s ban of political ads, Uber’s future plans and how …

Steven calls with Tony Chocolonely

November 4th, 2019


In this episode he talks to Tony Chocolonely

Steven's week 140: News about OpenAI, Mark Zuckerberg, Netflix, Google & Libra

October 25th, 2019


A new episode of my weekly video: Mark Zuckerberg gave a speech about the possibility of free speech on Facebook, London opened the world’s first AI bar, the streaming wars are pushing Netflix to raise more money, …

Steven’s week 139: News about Facebook, Fortnite, Oracle and Google

October 18th, 2019


Hey everyone! In this week’s show: Facebook’s Libra project loses support, Chinese people trust robots more than their bosses, Fortnite blacks out …

Steven calls with Herman Toch

October 14th, 2019


In this episode he talks to Herman Toch

Steven’s week 138: News about John Hancock & Apple Watch, Tik Tok, Apple, Google and Waymo

October 11th, 2019


In this episode of Steven’s week: life insurance provider John Hancock made a cool deal with Apple Watch to reward active people, Tik Tok puts safety …

Steven calls with Tien Tzuo

October 7th, 2019


In this episode Steven talks to TIen Tzuo, CEO of Zuora.

Steven's week 137: News about Volkswagen, Amazon, Mark Zuckerburg vs. Tik Tok and Google Assistant

October 4th, 2019


Welcome to a new Steven’s Week! In this episode: Volkswagen introduces its car-boot delivery service We Deliver in the UK, Amazon wants to offer Go …

Steven’s week 136: News about Walgreen, Apple, LinkedIn, Tesla, Facebook, Amazon Echo and Mark Zuckerberg’s new VR tool.

September 27th, 2019


In this week’s update: Pharma retailer Walgreens launches drone delivery in the US, Apple opens up Siri to third-party developers, LinkedIn tops digital trust report once more, Tesla reveals million-mile battery, …

Titel: STEVENS WEEK 135: News about neobanks, Google's driverless car, voice assistance and Mercedes

September 20th, 2019


Welcome everyone! In this week's show: neobanks are skyrocketing, Google’s driverless car Waymo is taking pole position in the US, the privacy issue …

Steven's week 134: News about Facebook, streaming music and Apple TV+ with Netflix

September 13th, 2019


Hey guys, welcome to a new episode! Facebook announced extra AI investments in the fight against fake videos, streaming revenues are dominating the music industry more than ever before and Apple TV+ is ready to take on …

Steven's week 133: News about Didi robotaxi service, Nike, Disney+, Facebook and new iPhone

September 6th, 2019


Here we go again, my first weekly after the summer break features the Didi robotaxi service in Shanghai, Nike’s new Huarache snekers which can be unlaced by asking Siri, Disney+ is looking to become a massive hit, …

Steven's week 132: News about Amazon, the Harry Potter AR game, Apple and Google's Sidewalk Labs

June 29th, 2019


Welcome to the last update before the summer break! Amazon wants to use drones in a new surveillance system, the Harry Potter AR game is failing to meet expectations, Apple acquires self-driving startup and …

Steven's week 131: News about Amazon, Uber Eats and McDonald's, Libra, YouTube and Alexa

June 21st, 2019


Hey everyone! In this week's show: Facebook launches Libra cryptocurrency, Uber Eats and McDonalds partner up for drone deliveries, Amazon’s …

Steven's Week 130: News about Spotify, Wallmart, Amazon and insurance startup Lemonade

June 14th, 2019


Welcome to a new update on marketing and technology! In this week’s episode: Spotify closes a podcast deal with the Obamas, Wallmart is testing …

Thinkers50 interview about Automation, AI and the Customer Experience

June 7th, 2019


I did a podcast with Thinkers50. They were so kind to let me share it with you.

Thanks for having me. 

Steven's week 129: News about Facebook's Libra, Amazon's Echo Show 5 and Amazon's iTunes

June 7th, 2019


Welcome to a new update! While we’re getting more details about Facebook’s cryptocurrency Libra, many big banks are introducing their own form of cryptocurrency. Amazon launches the lower-priced Echo Show 5 and Apple …

Steven's Week #128: News about Facebook, Amazone Alexa & 5G Technology

May 31st, 2019


Welcome to a new episode! BBC reported that Facebook will launch their own cryptocurrency, Amazon talked about the future of Alexa and announced three important items they want to work on and 5G is moving rapidly in …

Steven's Week #127: News about Amazon, Deliveroo, ByteDance & The Boring Company

May 24th, 2019


Welcome to a new update! An interesting new investor for Deliveroo, there’s a new music streaming service by Chinese tech company ByteDance coming up, Amazon’s private labels aren’t effecting the sales of third party …

Steven's Week #126: News about SpaceX, Uber, Google Assistant & 5G Technology

May 17th, 2019


Welcome to a new show! In this week’s update: Uber’s recent stock market adventures, SpaceX’s launches the first satellites in the light of its Starlink mission, Google Assistant is entering a new phase and the 5G war …

Steven's Week #125: News about Tencent, Singapore fintech, Amazon & 5G Technology

May 10th, 2019


Hello from China! In this week’s update: Singapore wants to introduce a virtual bank license to boost innovation in fin tech, Chinese tech giant Tencent is using AI to help diagnose and treat MS or Parkinson’s disease …

Steven calls with Rudy Moenaert

May 7th, 2019


In the past weeks Steven called with 6 people with a great interest in technology, data, ...

In this last episode he talked with Rudy Moenaert, …

Steven's Week 124: news about Alibaba, Marriott, Apple, Sainsbury's and Facebook

May 3rd, 2019


Welcome to a new Steven's Week! The topics of this week's episode are Alibaba doubling their volume for Tmall, Marriott starting with a home rental …

Steven calls with Thierry Geerts

April 30th, 2019


In the coming weeks Steven will be calling with 6 people with a great interest in technology, data, ...

In this episode he talks to Thierry Geerts, …

Steven's Week 123: News about Facebook, Google, Uber and JcPenney

April 26th, 2019


Welcome back everyone! In this new episode: Facebook has confirmed it’s working on a digital voice assistant and released some impressive user and sales figures, Google’s smart city project Sidewalk Labs is being …

Steven calls with Pascal Coppens

April 23rd, 2019


In the coming weeks Steven will be calling with 6 people with a great interest in technology, data, ...

In this episode I talk to Pascal Coppens, …

Steven's week 122: News about Walmart and Google Assistant, Facebook and Burger King!

April 5th, 2019


Welcome everyone! Walmart and Google Assistant partner up for voice shopping, Facebook wants to launch a specific news tab and Burger King and Nestlé are both experimenting with non-beef burgers: the Impossible Burger …

Steven calls with Ken Hughes

April 2nd, 2019


In the coming weeks Steven will be calling with 6 people with a great interest in technology, data, ...

In this episode I talk to keynote speaker Ken …

Steven's week 121: News about McDonalds, Apple and the success of cash-free stores in the US

March 29th, 2019


 Welcome everyone! In this week's show: local governments in the US aren't very excited about the success of cash-free stores, McDonalds acquires a big data company for a more personalized experience and what can we …

Steven calls with Tom De Ruyck

March 26th, 2019


In the coming weeks Steven will be calling with 6 people with a great interest in technology, data, ...

This is the second episode with Tom De Ruyck, …

Steven's week 120: News about Whatsapp, Instagram, Volvo and Nvidia!

March 22nd, 2019


Welcome everyone! In this week’s update: WhatsApp is preparing to launch a mobile payment service, Instagram is on its way to becoming a social …

Steven calls with Leslie Cottenjé

March 19th, 2019


In the coming weeks Steven will be calling with 6 people with a great interest in technology, data, ...

This is the first episode with Leslie …

Steven's Week 119: News about Apple, Airbnb & Amazon

March 15th, 2019


Welcome to a new update! In this week’s show: rumors say that Apple will launch an AR headset, Airbnb is acquiring the booking site HotelTonight and Amazon is looking for foreign developers to introduce Alexa in more …

Steven's Week 118: News about Target, BMW and Daimler, VW and Ford, Disney and Meituan!

March 1st, 2019


Welcome! In this week’s show: retailer Target gives its brands a spot on their website, BMW and Daimler are working together to challenge companies …

Steven's week 117: News about P&G Apple, Amazon, Elon Musk and Google!

February 25th, 2019


Welcome to another Steven’s Week! P&G is getting ready for a world without ads, Apple could be launching its own video streaming service, Amazon …

Steven's Week 116: News about Colruyt, Google, LinkedIn, Apple and Walmart!

February 15th, 2019


Welcome! In this week’s episode: Colruyt and Google partner up for voice-assisted commerce, LinkedIn is about to launch live video streaming, Apple …

Steven's Week 115: News about Ikea, Warby Parker, a new law in New Jersey and Fortnite!

February 8th, 2019


In this episode of Steven’s week: Ikea is testing a new business model of furniture rentals, Warby Parker developed an app to try on new glasses, New Jersey is swimming against the tide by forcing retailers to accept …

Steven's week 114: News about Wallmart, Facebook, Volvo and Disney!

February 1st, 2019


Welcome to a new show! Wallmart no longer needs Google to fight Amazon, Facebook keeps on growing but is criticized after paying kids for data …

Steven's Week 113: Exciting news from Microsoft, Amazon and Google, Waymo, Boeing and Netflix!

January 25th, 2019


Welcome to a new Stevens’s Week! Lots of exciting tech news: Microsoft will be using its AI assistant Cortana to support Amazon and Google, Waymo openly shares the flaws of its self-driving vehicle services, Amazon …

Steven's week 112: News about AT&T and Magic Leap, Caper, Bytedance challenges WeChat and Nike

January 18th, 2019


Welcome to the new update! In this episode: AT&T and Magic Leap create business solutions with augmented reality together, half of the robots …

Steven's week 111: News about Apple, Audi, Disney, AI algorithms and Amazon Go stores

January 11th, 2019


Happy 2019 everyone! Welcome to the first show of the year, featuring Apple’s move to make iTunes available for Samsung, an Audi and Disney partnership that wants to bring VR into your car, AI algorithms that detect …

Steven’s week 110: News about Starbucks and Uber Eats, Snapchat, Elon Musk and Google Lens!

December 21st, 2018


Welcome to the last episode of Steven’s Week this year! The topics: the movie screenplay about Snapchat is number one on the Hollywood blacklist, …

Steven's week 109: News about Nvidia, Amazon, Taylor Swift and the new king of YouTube!

December 14th, 2018


Welcome to a new update! In this episode: Nvidia created an entire racing game background using AI, Amazon takes cashier-free stores to airports, Taylor Swift uses face recognition for concert security, we watched about …

Steven's week 108: News about Microsoft, Ali Baba, Marriott's data leak and WhatsApp!

December 7th, 2018


In this episode of Steven’s Week: Microsoft closed a huge HoloLens deal with the US army, Ali Baba seals a partnership with El Corte Inglés, …

8 tech announcements of 2018

November 30th, 2018


8 tech announcements of 2018 that define the future of customer experience

Steven's week 107: News about UPS, Amazon, Apple Pay, Spotify en WeChat!

November 30th, 2018


Welcome to a new Steven’s Week! In this episode: UPS wants to use AI to predict the weather and avoid delivery issues, Amazon launches developers’ …

Steven's Week 106: news about AI, Snapchat, LinkedIn en YouTube!

November 23rd, 2018


Welcome to a new Steven’s Week! In this week’s show: AI made it possible to create a master fingerprint, Snapchat keeps on looking for partners to …

Steven's week 105: News about Alibaba, Walmart, Starbucks and Snapchat!

November 16th, 2018


Welcome to the new weekly, now also available through iTunes and Spotify! Big news from Alibaba, that will open its first European logistics hub in Belgium, Walmart is creating in-store AI labs, Starbucks is …

Steven’s week 104: News about Wallmart, Amazon, Tesla and Baidu!

November 9th, 2018


Welcome to another Steven’s Week! Knight Rider is becoming reality thanks to Tesla’s ‘summon your car’ function, the Chinese Baidu smart speaker is …

Steven's week 103: News about Apple, Amazon Prime, Skydio, Snapchat, Uber and Walmart

October 26th, 2018


Welcome to another Steven’s week! Apple will attack Netflix and Amazon Prime with its own streaming service, Skydio launched a drone you can control …

Steven Talks with Simon Mainwaring

October 25th, 2018


I had the chance to talk to Simon Mainwaring, about the social impact that successful brands could - and should - have on their customers and the …

Steven talks with David Li

October 25th, 2018


I had the pleasure of meeting David Li, he is the founder of the Shenzhen open innovation lab. He can describe the chinese innovation scene in a great way. We also talked about the situation in Europe and why Europe is …

Steven talks with Jeffrey Kang

October 25th, 2018


I had the pleasure of meeting Jeffrey Kang, he is the founder and CEO of IngDan, which is the largest IoT platform in the world. Jeffrey Kang has a impressive story. His vision, his ambition, his success is just …

Steven talks with Mickey McManus

October 25th, 2018


Mickey McManus is brilliant. He is a research fellow at Autodesk and is creating the future of that company. I shared my ideas and concepts from my latest book, customers the day after tomorrow, and wanted to have …

Steven Talks with Davy Kestens

October 25th, 2018


Davy Kestens is the founder/CEO of customer experience software company Sparkcentral.
We've been working together for more than 5 years now. I really enjoyed to see the growth of his fantastic company. His vision on the …

Steven's Week 102: news about Rolls-Royce and Intell, MIT University, Uber, GM and Google

October 25th, 2018


Welcome to a new Steven’s Week! Rolls-Royce and Intell are close to building fully autonomous ships, MIT university in Boston is building an AI …

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