Cover art for podcast ScouterStan - Scout Leader Podcast

ScouterStan - Scout Leader Podcast

124 EpisodesProduced by Stan RichardsWebsite

Online Scouting Commissioner Podcast - Scouting needs good and informed leaders like YOU to succeed. Join the ScouterStan community in sending a positive message to our youth. Thank you for taking the time today to check out the #ScouterStan podcast. I hope to cover the topics you need to become a g… read more

6:56

Dealing With Upset Parents - How Leaders Deal With It

Thair is an actual complaint form for parents. That national has a 100% guaranty on. More info later, let's jump into this. We are talking about disagreements and not actual safety or YPT issues.

Parents get mad or upset for many reasons. 

  • Personality or cultural differences 
  • A preserved unfairness 
  • Confronted with something that they don’t want 
  • It’s just your turn…

Self-resolving conflict – this is a solution that is handled by the upset person over time. 

Cooperative Resolutions – First off, everyone in scouting and families of the scouts is bound by the scout oath and law. These are the ground rules which we live by. This is a foundation of trust and familiarity.

  • The most important skill as a leader is “Active Listening”. (Courteous) 
  • A conscious effort to listen must be made to learn all the facts of an issue.  
  • Filter out fealing statements or derogatory assumptions as these are the emotions and not the issue. 
  • Don’t shut down or walk away. (Not Friendly, & Kind) 
  • Determine if they want a response from you. They will ask when they're ready, but they may not be ready to hear what you say. 
  • Restating the issue may be needed to start a solution with understanding. 
  • The most important question is “What do you want?” • The answer to this question is the solution to the conflict.

The Wood Badge “Managing Conflict” training is a good resource for leaders to handle conflicts. You should go to Wood Badge!

            -  -  -  -  -  -  -  -  -  -    GO TO WOOD BADGE !    -  -  -  -  -  -  -  -  -  -  

The complaint form with the 100% warranty is… The Adult Application! "Thiers no problem, if your part of the solution."

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