Cover art for podcast Rework


167 EpisodesProduced by BasecampWebsite

A podcast by Basecamp about the better way to work and run your business. We bring you stories and unconventional wisdom from Basecamp’s co-founders and other business owners.


Support and Console-ation

In the last several years, a group of Basecamp customer support representatives has developed an expertise around "on-call support," or tackling some of the thornier technical issues that require diving into the code base of our applications. This team of self-taught specialists grew out of curiosity, creativity, and an approach to programming that emphasizes fixing over building.

Show Notes

Basecamp's customer support team - 00:13

Jim Mackenzie on Twitter - 00:55

Jamis Buck on Twitter - 3:18

Jamis adapted his original Basil & Fabian on-call notes into a series that teaches newbies about algorithms and computer science. You can read Basil & Fabian on Jamis' website or on Kindle - 3:27

Dan Kim is now a programmer on Basecamp's Android team - 5:57

how to make templates in Basecamp 2 - 6:30

Wikipedia's explanation of traceroutes - 13:54

Kibana is another technical tool used at Basecamp - 14:55

our episode about holding office hours - 16:05

Rosa on Twitter - 16:07
Educational emoji reaction


Interesting emoji reaction


Funny emoji reaction


Agree emoji reaction


Love emoji reaction


Wow emoji reaction


Listen to Rework


A free podcast app for iPhone and Android

  • User-created playlists and collections
  • Download episodes while on WiFi to listen without using mobile data
  • Stream podcast episodes without waiting for a download
  • Queue episodes to create a personal continuous playlist
RadioPublic on iOS and Android
Or by RSS
RSS feed

Connect with listeners

Podcasters use the RadioPublic listener relationship platform to build lasting connections with fans

Yes, let's begin connecting
Browser window

Find new listeners

  • A dedicated website for your podcast
  • Web embed players designed to convert visitors to listeners in the RadioPublic apps for iPhone and Android
Clicking mouse cursor

Understand your audience

  • Capture listener activity with affinity scores
  • Measure your promotional campaigns and integrate with Google and Facebook analytics
Graph of increasing value

Engage your fanbase

  • Deliver timely Calls To Action, including email acquistion for your mailing list
  • Share exactly the right moment in an episode via text, email, and social media
Icon of cellphone with money

Make money

  • Tip and transfer funds directly to podcastsers
  • Earn money for qualified plays in the RadioPublic apps with Paid Listens