On Thursday, November 8, Basecamp 3 went down for almost five hours. It was the worst outage to hit the company in a decade and a stress test of Basecamp's practices around internal communication, customer support, and calm work. Today's episode goes inside the company on November 8 to see how the outage unfolded.Show Notes
Jason Fried and David Heinemeier Hansson's most recent book, It Doesn't Have to be Crazy at Work
Basecamp's Support team
Basecamp's Status page
from November 8 and his post-mortem
, published on Signal v. Noise - 6:46
Our episode on "How to Say You're Sorry"