On Thursday, November 8, Basecamp 3 went down for almost five hours. It was the worst outage to hit the company in a decade and a stress test of Basecamp's practices around internal communication, customer support, and calm work. Today's episode goes inside the company on November 8 to see how the outage unfolded.
Show Notes
Jason Fried and David Heinemeier Hansson's most recent book,
It Doesn't Have to be Crazy at Work -
1:41Basecamp's
Support team -
6:03Basecamp's
Status page -
6:40DHH's
timeline from November 8 and his
post-mortem, published on Signal v. Noise -
6:46Our episode on
"How to Say You're Sorry" -
15:57