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Remarkable Results Radio Podcast

300 EpisodesProduced by Carm Capriotto: Automotive Aftermarket Professional, Podcaster Radio Show Host, Perpetual StudentWebsite

Automotive Aftermarket Success Stories

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RR 492: YouTube – Benefit or Burden Part 2

December 13th, 2019

53:21

RR 492: Youtube - Benefit or Burden Part 2

Welcome to the second installment of Youtube: Benefit or Burden Part 2. As you go through this episode …

THA 149: Top Financial Challenges to Overcome – Shop Owner Perspective

December 12th, 2019

48:44

THA 149Top Financial Challenges to Overcome- An Owners Perspective

We’re serving up a strong discussion on Financial Challenges with me are shop owners John Long, Schertz Automotive, Schertz, TX, Tom Ham, Auto Centric, …

RR 491: Warren Parr – Diagnostic & Intensive Labor Rates – Why and How I Did It

December 10th, 2019

24:30

RR 491: Warren Parr - Diagnostic & Intensive Labor Rates - Why and How I Did It

Warren is bringing a practical view of calculating your diagnostic …

FTR 075: Bill Hill – Yearly Bonus is All About a Commitment to Training

December 9th, 2019

7:26

FTR 075 Bill Hill - Yearly Bonus is All About a Commitment to Training

RR 490: Technician Round Table – Part 8 – Loyalty

December 6th, 2019

53:58

RR 490: Technician Talk - Part 8 - Loyalty

This outspoken trio ponders on how loyalty is defined, how it can be earned and how it can be supported. M guests for Tech Talk 8 are Bob Heipp, Peter Landry and Matt Fanslow.

THA 148: Generating Repeat Business

December 5th, 2019

47:02

THA 148 Generating Repeat Business

We are talking marketing, mining and relationships with Kelli Weatherby, Accurate Automotive Mesa, AZ with husband Lee and David Roman from Done With Care - Auto Repair, Merriam, KS

RR 489: Louis Altazan – Total Quality Management Comes From Great Processes-Systems

December 3rd, 2019

32:10

RR 489: Louis Altazan - Total Quality Management Comes From Great Processes-Systems

Louis Altazan, President of AGCO Automotive Repair Service - Baton Rouge, LA. Louis has also studied under Dr. W. Edwards Demming the …

FTR 074: Deb Van Batenburg – Fix The Things You Tolerate

December 2nd, 2019

11:20

FTR 074: Deb Van Batenburg - Fix The Things You Tolerate

RR 488: Bill Hanvey and Paul McCarthy AAPEX 2019

November 29th, 2019

31:02

RR 488: Bill Hanvey and Paul McCarthy Builds A Strong Commitment to the Service Professional

My guests today are the aftermarkets leading advocates …

THA 147: Overcoming Debt

November 28th, 2019

41:04

THA 147 Overcoming Debt

A big problem for many service professionals is learning how to manage cash flow. The cash in the bank isn’t there for …

RR 487: Joe Register – Will You Be at the Forefront of Technology?

November 26th, 2019

30:17

RR 487: Joe Register - Will You Be at the Forefront of Technology?

Joe Register, Vice-President Emerging Technologies at Auto Care. Joe has over 40 …

FTR 073: Bob Heipp – Stop Enabling the 80% Who Are Not Committed to Training

November 25th, 2019

7:07

FTR 073 Bob Heipp - Stop Enabling the 80% Who Are Not Committed to Training

RR 486: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performing Companies – Part 3

November 22nd, 2019

32:06

RR 486: Dan Taylor - Emotional Intelligence (EQ) Leads to High Performing Companies - Part 3

There are 4 pillars that make our discussion stand …

THA 146: The Value of Twenty Groups

November 21st, 2019

49:20

THA 146 - The Value of Twenty Groups

If you are a struggling shop, I’d like to introduce you to three shop owners who were in your position once. They climbed out to find great success. One of the tactics was to join a …

RR 485: Warren Parr – Learning and Innovating with the PicoScope Club

November 19th, 2019

26:24

RR 485 - Warren Parr - Learning and Innovating With a PicoScope Club

My guest today is Warren Parr, owner of Complete Car Care in Fresno, CA. He is an …

FTR 072: Bill Haas – Are You Aware What the Dealerships are Doing to Compete with the Independent

November 18th, 2019

13:07

FTR 072 Bill Haas - Are You Aware What the Dealerships are Doing to Compete with the Independent

RR 484: Jim Silverman – Attracting, Leading, and Growing Our Young Talent

November 15th, 2019

26:55

RR 484 - Jim Silverman - Attracting, Leading, and Growing Our Young Talent

There are a lot of ways to engage our young generation in our beloved aftermarket and keep them. We can create a more team-oriented environment …

THA 145: The Extreme Value of Shop Tours Part 2

November 14th, 2019

37:37

THA 145 Shop Tour Part 2

This is our second year in a row to visit a shop in Las Vegas at the end of Industry Week. We were welcomed with open arms at Ted Wien’s Tire and Auto. Our gracious host Jennifer Wiens not only …

RR 483 – Managing On-Line Reviews – Kim Walker and Mitch Meier

November 12th, 2019

28:01

RR 483 - Kim Walker and Mitch Meier - The Importance of Managing On-Line Reviews

Everyone hates to get a negative review. But the worst thing you do is to ignore them or lash back at them.

My panel does an excellent job …

FTR 071: Mike Davidson – Wage and Hour Laws – Don’t Ignore This

November 11th, 2019

6:58

FTR 071 Mike Davidson - Wage and Hour Laws - Don’t Ignore This

RR 482: Technician Shortage Solution – College Apprentice Program

November 8th, 2019

24:38

RR 482 - Technician Shortage Solution - College Apprentice Program

Think of the possibilities of hiring a young apprentice that is currently going to …

THA 144: Drug Testing in the New Age of Legalized Cannabis

November 7th, 2019

43:14

THA 144 Drug Testing in the New Age of Legalized Cannabis

We are talking about Drug Testing in the New Age of Legalized Cannabis. You’ve got to pay …

RR 481: David Saline – Start or Grow Your Fleet Business

November 5th, 2019

RR 481: David Saline - Start or Grow Your Fleet Business

Fleet is a growth strategy only if you and your people and shop are equipped to take the challenge head-on. It is easy to start small. David shares how to break …

FTR 070 Tim Dwyer – Why You Need to be Involved in Skills USA or Canada

November 4th, 2019

13:36

FTR 070 Tim Dwyer - Why You Need to be Involved in Skills USA or Canada

RR 480: Geek Talk 2.0 Part 5 The Future of Websites. Will They Evolve?

November 1st, 2019

48:10

Geek Talk 2.0 Part 5 The Future of Websites. Will They Evolve?

The Geeks are back talking websites, wait until you hear this discussion. This …

THA 143: myASE Renewal APP – There’s an APP for That!

October 31st, 2019

40:17

THA 143 My ASE Renewal APP - There’s an APP for That!

You are going to get an interesting behind the scene understanding of the myASE Renewal APP. It …

RR 479: Sara Fraser – Important Millennial Buying Habits and Tendencies

October 29th, 2019

27:55

RR 479: Sara Fraser - Millennial Buying Habits and Tendencies

Millennials have become the largest generation recorded. So it is with a meticulous and …

FTR 069: Matt Fanslow on Diet and Exercise – Not Necessarily a High Priority for Aftermarket Pros

October 28th, 2019

35:53

FTR 069 Matt Fanslow on Diet and Exercise - Not Necessarily a High Priority for Aftermarket Pros

RR 478: ASTE Panel Discussion – Technician Pay – Retention – and Benefits

October 25th, 2019

45:44

ASTE: Technician Pay, Retention, and Benefits

This episode is packed with great gems of wisdom and gives you a bird’s eye view not only on some great benefits and pay ideas, but as we all must understand it starts with …

THA 142: Business Coaches Lab – Building an Enduring Business Culture – Part 2

October 24th, 2019

38:10

THA 142 Business Coaches Lab - Building an Enduring Business Culture - Part 2

One of the hottest topics on the mouths and minds of leaders these days …

RR 477: Danny Sanchez – It is Not Rocket Science to Run a Successful Shop

October 22nd, 2019

32:26

RR 477: Danny Sanchez - It is Not Rocket Science to Run a Successful Shop

Danny Sanchez, CEO of Autoshop Solutions, likes to keep it simple and …

FTR 068: Ron Ipach – Close Your Shop and Go Get a Job

October 21st, 2019

4:35

FTR 068 Ron Ipach - Close Your Shop and Go Get a Job

RR 476: Chris Cloutier and Scott Brown – Productivity Hacks

October 18th, 2019

47:26

Chris Cloutier and Scott Brown - What does it take to become more Productive and Efficient?

There are a lot of ways to become productive and …

THA 141: Selling Your Business – Valuation Strategies

October 17th, 2019

48:19

THA 141 Town Hall Academy on Selling your Business - Valuation Strategies

This episode on ‘Selling your Business - Valuation Strategies’ will provide a great lesson on tactics to obtain a great value for your business. …

RR 475: Dirk Fuchs and Jeff Bly – Will System Training Impact a Technicians Ability to Diagnose and Improve Shops Profits

October 15th, 2019

46:35

RR 475: Dirk Fuchs and Jeff Will System Training Impact a Technicians Ability to Diagnose and Improve Shops Profits

Why do we shun training? It is a huge industry problem. Our trainers know that the same people show up …

FTR 067: Rick White – Change Your Life and Your Business

October 14th, 2019

6:21

FTR 067 Rick White - Change Your Life and Your Business - Get To Training

RR 474: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performing Leaders – Part 2

October 11th, 2019

32:15

Dan Taylor – Emotional Intelligence leads to High Performing Leaders – Part 2

Leadership has its different styles and strategies. How well you lead …

THA 140: Interview Tactics for a Cultural Fit

October 10th, 2019

41:22

THA 140 Interview Tactics for a Cultural Fit

How many interviews have you done? How many have sparked a great hire? We are here to talk about that.

RR 473: Derek Kaufman on Augmented Reality – Closer Than You Think

October 8th, 2019

27:29

RR 473: Derek Kaufman on Augmented Reality - A Future Game Changer

Derek Kaufman, a managing partner of Schwarts Advisors digs deep into the world of Augmented Reality. If AR lives up to its promise of faster diagnosis …

FTR 066: Carm Capriotto – Struggling Shops and The Rule of Holes

October 7th, 2019

9:52

FTR 066 Carm Capriotto - Struggling Shops and The Rule of Holes

RR 472: Jeff Rudnick – Marketing Do or Die

October 4th, 2019

23:25

Jeff Rudnick - Marketing Do or Die

We are talking about marketing. For some, it is like a root canal, for others they love pulling every marketing …

THA 139: Trending – Close the Shop and Take My Entire Team to Training

October 3rd, 2019

31:35

THA 139: Trending - Close the Shop and Take My Team to Training

How many excuses can you come up with for not closing your shop and take your team to a weekend training conference? About 10? They are not acceptable to my …

RR 471: Vin Waterhouse on Intensive Labor Rates & Financial Benchmarks

October 1st, 2019

31:11

RR 471: Vin Waterhouse on Intensive Labor Rates and Financial Benchmarks

Are you aware that you are selling fewer parts? Do you understand that the hours of diagnostic work you do does not reflect the typical parts sales …

FTR 065: Bill Haas – Never Let a Third Party Influence Your Profit Structure

September 30th, 2019

9:03

FTR 065 Bill Haas - Never Let a Third Party Influence Your Profit Structure

RR 470: Automotive Students Speak Out on Their Future

September 27th, 2019

31:29

RR 470: Automotive Students Speak Out on Their Future

An interview with three automotive technology students who share their outlook on their …

THA 138: The Business Side of ADAS – Advanced Driver Assistance Systems

September 26th, 2019

49:15

THA 138 The Business Side of ADAS - Advanced Driver Assistance Systems

If you’ve ever thought about getting into the ADAS calibration business, this …

RR 469: ASA Technology and Telematics Forum 2019

September 24th, 2019

28:23

RR 469: Technology and Telematics Forum 2019

This episode contains transformational information that you’ll need to know and want to know. The more …

FTR 064: Mike Davidson – Where to Find Apprentices for Your Shop

September 23rd, 2019

6:25

FTR 064 Mike Davidson - An Idea on Where to Find Apprentices for Your Shop

RR 468: Mitch Schneider – Misfire: What to Do When Things Aren’t Running on All Cylinders

September 20th, 2019

37:30

Mitch Schneider - Legacy Industry Influencer.

You know Mitch Schneider. He is truly a legacy icon of our industry. He has dedicated his life to run a …

THA 137: The Language of Welcome

September 19th, 2019

37:18

THA 137 The Language of Welcome

We are talking about communicating and building relationships with a diverse and changing customer demographic.

Now enjoy a fresh dialogue with Bill Nalu from Interstate Auto Care Madison …

RR 467: Servando Orozco on Franchising

September 17th, 2019

24:21

Servando Orozco - A Franchising Business Template for the Aftermarket

Servando Orozco, CEO and founder of Orozco's Auto Service owns a four-store operation based out of Long Beach, CA. Franchising is nothing new to …

FTR 063: Matt Fanslow – What The Aftermarket Can Learn From Reality TV Business Shows

September 16th, 2019

15:49

FTR 063 Matt Fanslow - What The Aftermarket Can Learn From Reality Tv Business Shows. Have you ever watched a reality Business TV show and related to the owner who was on the hot

RR 466: Mike Davidson – Compliance to Wage and Hour Rules for Aftermarket Professionals

September 13th, 2019

31:36

RR 463: Mike Davidson - Wage and Hour Laws and Keeping Compliant

As you go through this episode you’ll understand the intricacies of getting your employee’s pay reflective of the department of labor laws. It is not as …

THA 136: Branch Growth Strategy

September 12th, 2019

42:16

THA 136 Branch Growth Strategy

Here are two voices that have grown branch stores and they tell a story you need to hear. Find out if they were …

RR 465: Tom Ham – Your Only Competitor is Yourself

September 10th, 2019

26:43

Tom Ham - Your Only Real Competitor is Yourself

Remarkable Results Radio episode 465. There is one way to keep yourself motivated and keep your …

FTR 062: Rena Rennebohm – Stop Hiring Me To Fix Your Business From the Front Counter

September 9th, 2019

11:30

FTR 062 Rena Rennebohm -Stop Hiring Me To Fix Your Business From the Front Counter

RR 464: YouTube – Benefit or Burden

September 6th, 2019

1:04:42

RR 463: YouTube - Benefit or Burden

As you go through this episode you’ll discover the stimulus for this discussion. There are many passionate people …

THA 135: Implementing Profit First – Shop Owners Thrilled With Results

September 5th, 2019

41:39

Implementing Profit First - Shop Owners Thrilled With Results

This episode will change your thinking as it relates to a new profit discipline and cash …

RR 463: Mitch Schneider – His First Speech 35 Years Ago, Still Relevant today!

September 3rd, 2019

37:37

Mitch Schneider - His First Speech 35 Years ago, Still relevant today!

Mitch Schneider is here for his second time. Mitch is an award-winning journalist, former shop owner and soon to be published novelist. For more than …

FTR 061: Bill Haas – Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-think This.

September 2nd, 2019

15:34

FTR 061 Bill Haas - Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-thinkThis.

RR 462: Paul McCarthy – AASA President Has the Back of the Service Professional

August 30th, 2019

37:55

Paul McCarthy - The importance of Marketing and Relationship Building

I’m having a conversation with AASA’s President, Paul McCarthy. Our discussion …

THA 134: Market Changes and What I’m Doing About Them

August 29th, 2019

42:22

THA 134 - Market Changes and What I'm Doing About Them

We are dropping topics on Hybrid repair and marketing, building technician, avoiding a viral social goof, customer ADAS training, and communication tactics among …

RR 461: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performance Shops – Part 1

August 27th, 2019

35:52

Dan Taylor - Emotional Intelligence Leads To High Performance

In the business of the aftermarket, we are always in search of leadership qualities to take our business and team to the next level. It is not necessarily how …

FTR 060: Jeff Rudnick – Are Cooperatives in Our Future

August 26th, 2019

8:14

FTR 060 Jeff Rudnick are Cooperatives in Our Future.
Consider economies of scale to save money and own your brand and control your marketing.

RR 460: Erick Bock – How to Quit Your Job and Face your FEARS – Go Where Your Passion Resides!

August 23rd, 2019

25:55

Erick Bock - How to Quit Your Job and Face your FEARS - Go Where Your Passion Resides!

I’m with Erick Bock of Bock Auto, Amagansett, NY, Long Island. Erick is very passionate about cars and he dreamed he was going to …

THA 133: Why Soft or Life Skills Training Matters for Business Success

August 22nd, 2019

43:47

THA 133 The Value of Soft Skills Training

The panel says that soft skills training helps build a stronger, flexible and harmonious organization. Leadership training is not just for the leader today. Everyone can benefit …

RR 459: Standards And Values Foster a United Purpose for Your Team

August 20th, 2019

Standards And Values Foster a United Purpose For Your Team

My friend Kevin Donahoe from Pacific Motor Service with two shops in Monterey, CA
And Pacific Grove, CA along with his general manager Jim Hayes go deep into …

FTR 059: Greg Buckley on LYFT

August 19th, 2019

18:23

Greg Buckley on Lyft

Greg Buckley posted a video he did when he visited a LYFT Service Center in Philadelphia and shared his observations. No doubt this business model from LYFT is a disruptor and what can we learn from …

RR 458: John Passante and Rob Tinson – Is Face To Face Communications Gone?

August 16th, 2019

40:28

Fundamental Communicating and Selling. Is Face To Face Communications Gone?

Guests Dr. John Passante is a legacy automotive aftermarket Human Resource Professional and President/CEO of the Organizational Development …

THA 132: Business Coaches Lab: Building an Enduring Business Culture

August 14th, 2019

41:14

THA 132 Business Coaches Lab - Building an Enduring Business Culture

Culture is one of the most important business strategies you need to work on. …

RR 457: Justin Allen – Working Too Hard? Feel Burned Out?

August 13th, 2019

21:13

RR 457: Justin Allen - We are working too hard. Do you feel burned out?

Justin Allen is a sales specialist with Hunter Engineering. His observation: We are working too hard. Do you feel burned out? Listen to Justin tell …

FTR 058: Tomi Oliva – Would You Work For You?

August 12th, 2019

7:17

FTR 058 Tomi Oliva- Would You Work For You?

Tomi Oliva from San Jose Automotive Center in Chicago reminds us how important morale and work environment …

RR 456: Jennifer Grady ESQ – Harassment Training Required by Law

August 9th, 2019

37:10

Jennifer Grady ESQ - Harassment Training Required by Law

Jennifer A. Grady, Esq. is the founder of the law firm The Grady Firm, P.C. Ms. Grady is an attorney, corporate trainer, and international speaker. She founded the …

THA 131: Preparing Your Shop For the Next Five and Ten Years

August 8th, 2019

53:21

THA 131 The Future - Preparing Your Shop For the Next Five to Ten Years

What is your future? Have you planned it? What are you doing to ensure your success in the next 5, 10 or 15 years? If you do nothing you get what …

RR 455: Scott Shotton – Building Quality Trainers of Tomorrow

August 6th, 2019

44:25

RR 455: Scott Shotton - Building Quality Trainers of Tomorrow

Scott Shotton has over 25 years of technical experience in automotive repair shops. As the owner of The Driveability Guys, Scott performs mobile diagnostics …

FTR 057: Carm Capriotto – Get Involved In This National Cancer Research Program – Brakes For Breasts

August 5th, 2019

12:40

FTR 057: Carm Capriotto - Get Involved In This National Cancer Research Program

I’ve got a big ask for you. In the next few minutes, I’m going to set …

RR 454: Danny Durbin – Integrating the Third Generation

August 2nd, 2019

19:10

Danny Durbin - Integrating the Third Generation

Danny Durbin is the second generation owner of Durbin Auto Parts, in Prattville, AL. He is now integrating the third generation into the business. You’ve heard the stats …

THA 130: Service Advisor Role Play #3

August 1st, 2019

43:56

THA 130 Service Advisor Role Play

My guests are role-playing these three situations: #1: Brakes- the client knows what is wrong and the car has been …

RR 453: Dutch Silverstein puts an ADAS Scholarship Worth $4,000 On the Line!

July 30th, 2019

35:09

Dutch Silverstein puts ADAS Scholarship worth $4,000 on the line!

Free Training! Unheard of. Dutch Silvestein of A&M Auto Service is putting up a …

FTR 056: Justin Barrett – Hard Talk on Areas of Improvement for Independents

July 29th, 2019

13:49

Justin Barrett - Hard Talk on Areas of Improvement for Independents

Justin Barrett, owner and operator of Barrett Automotive, Cornelia, GA sees areas that need improvement for independent service operators.

Justin …

RR 452: Danielle and Brett Bohlmann – Creating Work/Life Harmony

July 26th, 2019

40:37

Danielle and Brett Bohlmann Finding the Right Balance Between Work and Life

Brett and Danielle Bohlmann are Shop Owners at Hwy 7 Service Center. They agree that they are everything the other is not and they know it and …

THA 129: Customer Financing Options

July 25th, 2019

46:38

THA 129 Customer Financing Options

What options do you have to help your customers with credit choices. There are many vendor credit options to choose …

RR 451: Dan Gilley – Attracting the Right Talent with the Right Stuff

July 23rd, 2019

34:56

Dan Gilley - Attracting the Right Talent with the Right Stuff

Every new and young technician today have a lot more shops to choose from. Let’s face it, there is a lingering issue of the technician shortage. If you are a …

FTR 055: Matt Fanslow – We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management

July 22nd, 2019

8:49

FTR 055 Matt Fanslow - We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management

Matt Fanslow has an interesting …

Trailer – Why Would You Want To Listen and Who the Heck Am I?

July 19th, 2019

2:52

Why Would You Want To Listen and Who the Heck Am I?

Can you afford to miss out on being a fly on the wall of shop owners, coaches, technicians, …

RR 450: Michael Eilbracht – Becoming an Industry Trainer

July 19th, 2019

24:22

Michael Eilbracht - Becoming a Trainer

Many in the industry have the yearning to give and teach. Think about how many professional teachers found their calling.

Michael knows he has found his calling to be an industry …

THA 128: Valuing and Positioning Your Business For Sale

July 18th, 2019

55:17

Are you ready to sell your business? Do you know how to prepare? Is it a buyers market or a seller's market? Do you understand some of the financial principles that drive a transaction? About 50% of you will be impacted …

RR 449: Maryann Croce – What Advice Would You Give a New Business Owner? Will this advice benefit the established business person?

July 16th, 2019

40:23

Maryann Croce - What advice would you give a new business owner? Will this advice benefit the established business person?

Would you like some advice …

FTR 054: Roy Schnepper – ASA Behind the Scenes

July 15th, 2019

5:17

ASA Behind the Scenes. Roy Schnepper from Butlers Collision, Roseville, MI and outgoing chairman and I caught up at the annual ASA Member meeting in …

RR 448: Larry Dragan – Life After Selling My Business – Lemon Law Expert Witness, Certified Mediator and Appraiser

July 12th, 2019

25:01

Larry Dragan - Life After I Sold My Business - Lemon Law Expert Witness, Certified Mediator and Appraiser

Larry Dragan is the 2nd generation owner …

THA 127: Overcoming Owner Burnout

July 11th, 2019

44:38

Overcoming Owner Burn Out

Endeavor into some really great smart talk on delegating, recharging and prioritizing. Things you must do so you don’t spin …

RR 447: Jonnie Wright – Customer Service: What Are The Three Things You Want To Get Better At?

July 9th, 2019

34:06

Jonnie Wright - Customer Service: What Are The Three Things You Want To Get Better At

Keeping customers satisfied is what most businesses strive for and it is what keeps them coming back.

Listen to the story of customer …

FTR 053: Judi Haglin – Do You Know The Exact Source of Your Marketing Efforts?

July 8th, 2019

13:28

Do You Know The Exact Source of Your Marketing Efforts?

Judi Haglin from Haglin Automotive has a passion for numbers and marketing. She has a chance to set up why you need to track your marketing efforts and determine …

RR 446: Privacy, Data Ownership and Cyber-security Threatens the Automotive Aftermarket

July 5th, 2019

32:51

Privacy, Data Ownership and Cybersecurity - Threats to the Automotive Aftermarket

Carm Capriotto with Bob Redding ASA’s Legislative representative, Frank Leutz who is the COO of Desert car care in Chandler, Arizona, and …

THA 126: Firing Customers – When is it Right or Wrong?

July 4th, 2019

48:06

Bottom line is firing customers is rare, however, it happens and should be for the right reasons.

With me is Joe Hanson, Gordie's Garage, Roseville, …

RR 445: Chris Cotton – Certified Profit First Professional

July 2nd, 2019

26:47

RR 445: Chris Cotton - Certified Profit First Professional

My guest Chris Cotton is a Certified Profit First Professional and a business coach. He helps shop owners understand the fundamentals of money and the decision …

FTR 052: Build Your Bench – Kyle Holt and Jay Goninen

July 1st, 2019

9:44

Build Your Bench - and Be a Proactive Recruiter.

Kyle Holt President of SP/2 and Jay Goninen from ‘Find a Wrench’ speak to their expertise as …

RR 444: Technician Round Table – Part 7 – Heipp – Landry – Fanslow: Professionalism and More

June 28th, 2019

1:04:05

Technician Talk 7 - Professionalism and More

This outspoken trio wonders how professionalism is bred, how it starts and how it can be …

THA 125: Client Loyalty Programs – Do They Work?

June 27th, 2019

56:06

Client Loyalty Programs - Do They Work?

We’re going to serve up a strong discussion building client loyalty through loyalty programs. My guests are lo …

RR 443: Jill Trotta – Survey Results – The Best and Worst Metro Cities for Car Repair

June 25th, 2019

23:14

Jill Trotta Best and Worst Metro Cities for Car Repair Survey

My guest is Jill Trotta. She is the Vice President for Industry Advocacy and Sales at RepairPal. We talked about the surveys that pointed out which metro …

FTR 051: Jerry Holcom – Where is Your Personal Commitment & Professionalism

June 24th, 2019

6:19

FTR 051: Jerry Holcom - Where is Your Personal Commitment & Professionalism

Jerry Holcom from S & S Service Center in Kansas City, MO is a …

RR 442: Joe Register – What are the Puts and Takes In Servicing Advanced Technologies

June 21st, 2019

36:08

What Are The Puts And Takes In Servicing Vehicles Equipped With Advanced Technologies And Automated Driving Functions - ADAS

Vehicular data is …

THA 124: So You Need an Accountability Coach?

June 20th, 2019

52:47

This Town Hall Academy summit will explore the value of an accountability coach. The panel has a harvest of thoughts and insight for you.

These guys brought their A game and really were extremely transparent about their …

RR 441: Geek Talk 2.0 Part 4 – Can Our Data Be Used As a Benefit to Others and Us?

June 18th, 2019

56:15

In their fourth installment of Geek Talk 2.0. This episode took an interesting path as Greg brought his perspective on AAA. Chris talked about AI, Bill has his thought on his suppliers and Karim talked about the …

FTR 050: What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow

June 17th, 2019

8:41

FTR 050: What the Aftermarket Can Learn from Professional Wrestling

Matt Fanslow threads a concept that we can learn from the way professional wrestling promotes themselves. Matt makes a strong point comparing the …

RR 440: Bill Hanvey – Ownership of Vehicle Telematic Data Must Flow to the Vehicle Owner

June 14th, 2019

25:02

Amending Legislation for Telematic Data Ownership - RR 440

My guest is Bill Hanvey, President and CEO of the Auto Care Association. Bill is engaging …

THA 123: The Power of the Supplier and Service Professional Relationship.

June 13th, 2019

46:19

Supply Partnership - The Strength of the Supplier/Service Professional Relationship - THA 123

We get into some gritty perspectives from your suppliers on trust, delivery, training, and helping the service professional …

RR 439: Safety Training in the Workplace – Charlie Ayers with CCAR

June 11th, 2019

19:03

Safety Training in the Workplace - RR 439

Become educated on the importance of OSHA and HazMatt training. You’ll not want to be on the short end of the stick as it relates to your responsibilities in these areas.

With me …

FTR 049: Tom Lambert – Discount Model Marketing

June 10th, 2019

12:21

Tom Lambert shares his passion for his style of marketing, charging what he is worth and his three-legged stool strategy.

RR 438: My New Shop – From the Ground Up – Doug Callaghan

June 7th, 2019

29:51

From the Ground Up - The Challenges of Building a New Facility

Building a new facility can make or break you. So many variables and decisions to consider not to mention the added issues, and problems which will be laid …

THA 122: Talent Management – Developing Your Leadership Team

June 6th, 2019

52:55

Talent Management: Developing Your Leadership Team

We are talking about Talent Management - Developing Your Leadership Team. This group stretched the bounds of our discussion and you will either confirm your current …

RR 437: Recruiters Round Table with Kyle Holt & Jay Goninen

June 4th, 2019

43:30

Recruiters Round Table with Kyle Holt & Jay Goninen

Ever have the need for a new team member? Trying to hire a technician. Concerned about losing …

FTR 048: Amy Mattinat – Our Technicians Are Car Doctors

June 3rd, 2019

11:13

Our Technicians Are Car Doctors

Amy Mattinat delivers her impassioned perspective on the value and benefits of ASE. It may be time for you to understand why you support ASE and if you don’t, to understand why you must. …

RR 436: Brad Beeston – Building a Reputation Online

May 31st, 2019

27:16

Building a Reputation Online

Back in the day where yellow pages, print ads, billboards and TV rule the marketing world, now it is almost irrelevant. …

THA 121: APPS That Improve Productivity and Make for a More Efficient You

May 30th, 2019

49:28

APPs That Improve Productivity and Make for a More Efficient You

Our desktops and smart devices give us tools to make us more efficient at what we do, …

RR 435: Young Careers In The Making – Automotive College Student Panel at CarFest 2019

May 28th, 2019

34:40

Young Careers In The Making - Automotive College Student Panel at CarFest 2019

This episode with Ashlynn Poole, Cheyanne Keith, and Michael Wheeler is …

FTR 047: Jim Silverman – Stop Being Ordinary – Here is What it Takes to Become Extraordinary

May 27th, 2019

12:31

Jim Silverman, Director of National Account at ATI, is outspoken on what it takes to be successful. He says he has the best job in the world and …

RR 434: Training Talk – Daytime vs. Night Time Training | ASE Certification | Instructors and Students

May 24th, 2019

31:10

Training Talk - Daytime vs. Night Time Training | ASE Certification | Instructors and Students

Experience the insights of a Tech and Automotive Instructors talking about the difference between Day and Night training …

THA 120: How Can We Provide Our Technicians a $100K Yearly Pay Package?

May 23rd, 2019

53:03

How Can We Provide Our Technicians a $100K Yearly Pay Package?

We covered a large swath of reasons to review technician pay and to create a fair and adequate compensation plan based on criteria that is a win, win, win …

RR 433: The Importance of Third Party Credentials | Creating a Learning Culture in Your Business

May 21st, 2019

27:17

The Importance of Third Party Credentialing and Having a Learning Culture in Your Business.

You are a professional in the automotive service …

FTR 046: Alan Symmes: When Your Community Needs Help to Afford Safe and Reliable Transportation

May 20th, 2019

8:27

Alan Symmes: When Your Community Needs Help to Afford Safe and Reliable Transportation

RR 432: Shop Talk 11 – Important Aftermarket Partnership – Shop, Parts Supplier and Manufacturer

May 17th, 2019

49:01

Shop Talk 11 - Important Partnership - Shop, Parts Supplier and Manufacturer

Welcome to Shop Talk 11. Our Shop Talk Panel guests are Monte Hamsher, a shop owner, technician and automotive teacher; Bob Pattengale- …

THA 119: Improving Employee Loyalty

May 16th, 2019

38:21

Improving Employee Loyalty

Fuel your engine today with our discussion on Improving Employee Loyalty with my shop owner panel Donnie Hudson from Troy Auto Care in Troy, MI, Roy Foster from Roy Foster’s Automotive in Reno, …

RR 431: Sara Fraser – The Power of Social Media for Automotive Professionals

May 14th, 2019

23:26

Sara Fraser - The Power of Social Media for Automotive Professionals

There are a lot of trends happening on social media in the past couple of years. Understanding these trends can give us a competitive advantage and …

FTR 045: Brian Walker – Foundational Marketing Techniques – There Are No Silver Bullets

May 13th, 2019

7:46

FTR 045 Brian Walker - Foundational Marketing Techniques - There Are No Silver Bullets

Brian Walker co-owner of Shop Marketing Pros explains that …

RR 430: Jennifer Filzen- What Dancing Taught Me About Running a Successful Business

May 10th, 2019

31:58

Jennifer Filzen- What Dancing Taught Me About Running a Successful Business

A very interesting discipline that incorporates how you lead and how you …

THA 118 Recruiting Students to Discover a Career in Automotive

May 9th, 2019

54:47

THA 118 Recruiting Students to Discover a Career in Automotive

Enjoy some great new ideas and real-world issues as I welcome Seth Thorson, shop owner, Eurotech, Brighton, MN. Seth created a $25,000 endowment for …

RR 429: Family Succession Part 2 – Parents on their Daughters Succession Plan

May 7th, 2019

48:47

Family Succession Part 2 - Parents on their Daughters Succession Plan

Welcome to the second installment of Family Succession. Learn how parents mold …

FTR 044: Murray Voth – Your Opportunity is Huge; Find the River Where the Money Is

May 6th, 2019

14:49

FTR 044 Murray Voth - Your Opportunity is Huge; Find the River Where the Money Is

RR 428: Tech Talk – ADAS | Support Vendors That Support Training | Fundamental Training

May 3rd, 2019

30:23

Technical Talk - ADAS | Support Vendors That Support Training | Fundamental Training

Tech talk with Kevin Fitzpatrick, Vice President Autologic; …

THA 117: Creative Brainstorming: How To Build an Idea Factory

May 2nd, 2019

50:08

Creative Brainstorming: How To Build an Idea Factory

Some people just bubble with ideas; they are visionaries. You’ve got team members who are great at seeing new and better ways to improve systems and processes, serve …

RR 427: Vin Waterhouse – You Should Have the Highest Payroll in Town, Not the Lowest

April 30th, 2019

32:05

You should have the highest payroll in town, not the lowest.

A generation ago the shop owner didn’t need to know the numbers. How the world has …

FTR 043: Dave Hobbs – Find The Time and Make the Sacrifice to Attend Training. Trainers Do!

April 29th, 2019

11:34

Dave Hobbs - Find The Time and Make the Sacrifice to Attend Training. Trainers Do!

Dave Hobbs travels the country training technicians for Delphi …

RR 426: Supporting Technician Training with Technology and Partnerships – Paul Louwers – AVI On Demand

April 26th, 2019

19:28

Supporting Technician Training with Technology and Partnerships - Paul Louwers - AVI On-Demand

Paul Louwers, CEO and CO-founder of the Automotive …

THA 116: Business Coaches Lab – Improving Shop Efficiency

April 25th, 2019

56:02

THA 116 Business Coaches Lab - Improving Shop Efficiency

Look forward to tactics like knowing your techs gifts or strengths, remove obstacles, make …

RR 425: Ray Fisher – Networking Just May Be Your Secret Weapon

April 23rd, 2019

33:25

A Convo with ASA’s new Executive Director, Ray Fisher.

We have an aging workforce that is driving the industry to make some difficult decisions. The …

FTR 042: Vinnie Lucido – Find a Balance to Your Ego

April 22nd, 2019

11:21

Find a Balance For Your Ego

Vinnie Lucido from Co-Auto in Reno Nevada says we need to find a balance in our Ego’s. His rant brings in the value of …

RR 424: New Aftermarket Measurement – Cost Per Billed Hour – Will Drive Your Profitability

April 19th, 2019

33:48

New Aftermarket Measurement - Cost Per Billed Hour

I'm with Bob Greenwood, President, and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. We are discussing how cost per billed hour affects the site’s total …

THA 115: Who Says You Need an Automotive Background to Run a Successful Shop

April 18th, 2019

47:46

THA 115 Who Says You Need an Automotive Background to Run a Successful Shop

Now visit with Brian Sump from Avalon Motorsports and Andy Bizub from …

RR 423: Shop Talk 10 – Sold My Business – What’s Next?

April 16th, 2019

43:33

Shop Talk 10 - Sold My Business - What’s Next?

Listen to former shop owners talk about their decisions and what they are doing now. Most importantly …

RR 422: A Case for Shop Specialization

April 12th, 2019

33:29

A case for shop specialization

We are discussing in a bird’s eye view of Shop Specialization and training.

I'm with Rob Morrell, Sr. Director of Management and Technical Training at WorldPac Technical Institute and Mark …

THA 114: Taking Community Involvement to the Next Level – CarFest – Philanthropy on Steroids

April 11th, 2019

45:11

Taking Community Involvement to the Next Level - CarFest - Philanthropy on Steroids

CarFest is an event unlike any others in the US that connect the …

RR 421: Mike Michalowicz: Making Profitability a Habit – Inside his book ‘Profit First’

April 9th, 2019

36:38

Mike Michalowicz - Making Your Profitability a Habit

What is profit? It is the difference between the amount earned and the amount spent. Mike Michalowicz tells you that you subtract profit from sales and then learn to …

FTR 040: Bob Greenwood – Our Suppliers Need to Better Understand the Service Professional

April 8th, 2019

5:43

Our Suppliers Need to Better Understand the Service Professional. Bob Greenwood, President of Automotive Aftermarket E-Learning Center points out that the supply side of our industry must find a higher level of …

RR 420: Kim Walker – Building a StoryBrand

April 5th, 2019

29:21

Kim Walker - Building a Story Brand

People are bombarded with 3,000 marketing messages every 24 hours. What does your message say?

Catch the power of ‘Story Brand’. Learn about the Guide, the Hero, the problem, and the …

THA 113: Taking Care of Your Most Valuable Asset – YOU!

April 4th, 2019

41:49

Taking Care of Your Most Valuable Asset - YOU

Are you looking to do something for you? Are you exercising? Are you taking care of you? This Town Hall Academy will help you learn how to find your personal motivation.

Get …

RR 419: Bringing Technician Proficiency to the Next Level Through Mentoring Programs

April 2nd, 2019

53:49

Bringing Technical Proficiency to the Next Level Through Tech Mentoring Programs

What is technician mentoring? It is a training program focused on technical proficiency. Helping our techs not just technical but also on …

FTR 039: Grant Swaim – The Gear Head Days Are Gone

April 1st, 2019

10:15

Grant Swaim full time post-secondary instructor, shop owner and aftermarket instructor says the gear head days are gone

RR 418: AIST – The Future of Automotive Education

March 29th, 2019

44:04

AIST - The Future of Automotive Education

This episode recorded at Vision 2019 in KC brings you into the loop on Automotive Institute of Science and …

THA 112: Aftermarket Training in the Age of Rapid Tech Changes. How To Navigate Your Training Needs.

March 27th, 2019

56:44

Aftermarket Training in the Age of Rapid Tech Changes - How To Navigate Your Training Needs

The commitment to training must come from both the technicians and shop owners. We keep hearing that we are in a hi-tech …

RR 417: Rob Rowsell – Achieving Success on a Curved Road

March 26th, 2019

35:09

Rob Rowsell - Achieving Success on Life’s Curved Road

Rob Rowsell is a shop owner and author who is an inspiration to the automotive aftermarket. His story of the transition from a homeless individual to a recognized …

FTR 038: Jennifer Filzen – Create a Ripple Effect of Joy With and For Your Customers

March 25th, 2019

7:33

Jennifer Filzen from Rock Star Marketing brings you a strong message about caring. Yes she uses the LOVE word. Jennifer says we need to show how much we care for our team, our customer and especially our families more …

RR 416: Preparing Your Shop For Tomorrows Technicians – How To Attract and Retain Your Team

March 22nd, 2019

53:59

Preparing Your Shop For Tomorrow’s Technician: How To Attract And Retain Your Team

We know as a united industry that retaining and attracting talent into our bays is our number one concern. Sure keeping pace with …

THA 111: Building New Customers

March 20th, 2019

59:10

Building New Customers

David Roman from Done with Care - Auto Repair from Merium, KS and Greg Bunch from Aspen Auto Clinic from Colorado Springs and …

RR 415: Mitch Schneider – Legacy Aftermarket Influencer

March 19th, 2019

45:47

Mitch Schneider - Legacy Industry Influencer.

You know Mitch Schneider. He is truly a legacy icon of our industry. He has dedicated his life to run a …

FTR 037: Scott Wheeler – Are You Really Listening to Your Customer?

March 18th, 2019

10:05

Aaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire System

RR 414: Elevating Our Industry’s Definition of Mechanic/Technician

March 15th, 2019

54:21

Elevating our Industries’ Definition of a Mechanic/Technician

The mechanic/technician is more than just the person who repairs and maintains machinery. He is an automotive professional.

As we discuss bringing a new …

THA 110: Charging What We Are Worth

March 13th, 2019

50:24

Charging What We Are Worth

We talk professional courtesy, labor rates, training, having the right value proposition for your customer so you can charge accordingly, the labor rate spread in our communities, and why you …

RR 413: Jill Trotta on Pricing Transparency

March 12th, 2019

31:39

Understanding Consumer Behaviour through Price Transparency

Jill Trotta Vice President, Industry Advocacy and Sales RepairPal, discusses pricing transparency and reiterates the fact that it is not going away. Every shop …

FTR 036: Dwayne Myers – Say NO to the Technician Shortage

March 11th, 2019

23:56

Aaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire System

RR 412: Dave Fischer – OSHA and Labor Law Expert Helps You Minimize Fines and Get Compliant

March 8th, 2019

28:22

OSHA and Labor Law Expert Helps You Minimize Fines and Get Compliant

Now let’s get some costly roadblocks out of the way as I talk One On One with Dave Fischer, a labor law expert, with California Employer’s Services. …

THA 109: How to Handle the Overload of Information, Workload and All That You Have to Learn.

March 6th, 2019

40:00

How to Handle the Overload of Information, Workload and All That You Have to Learn

We are in deep talking about how they deal with getting things done, keeping up on their learning curve, dealing with an overstuffed …

RR 411: Changing of the Guard at ASCCA with Incoming President John Eppstein

March 5th, 2019

36:33

Changing of the Guard at ASCCA with Incoming President John Eppstein

Incoming President; John Eppstein of John’s Automotive Care in San Diego, CA, and Incoming Vice-President; Rory Balmer of Twin Peaks Auto Service in …

FTR 035: Aaron Shaffer – Sell Premium Products For All the Right Reasons

March 4th, 2019

8:24

Aaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire System

RR 410: Tom Ham – Running Your Business Remotely

March 1st, 2019

28:30

Tom Ham: Running your Business Remotely

Tom answers some big questions like: Does it take the right culture and people to make working remotely work? …

THA 108: The Value of a Professional HR Support Company

February 27th, 2019

49:46

The Value of a Professional HR Support Company

OK Let’s Talk HR and Professional Employer Organizations (PEO). The Academy team includes Kevin & Lisa Eckler, Foreign Car Specialists, Poughkeepsie, and PEO …

RR 409: AJ Nealey: Living the Dream. Turned His Vision Into His Reality. No, is Hard To Say for AJ!

February 26th, 2019

39:01

AJ Nealey: Living the Dream. Turned His Vision Into His Reality. No, is Hard To Say for AJ!

AJ Nealey from Nealey’s Auto Service in Edgewater, MD shares a bit of his legacy as a racer but concentrated on the …

FTR 034: Greg Bunch – Take Your Toolbox Home

February 25th, 2019

10:46

Are you an Automotive Person in Automotive Business or a Business Person in the Automotive Business.

RR 408: Scott Shotton – Straight Talk on Entry Level Technicians, Tips on Becoming an Aftermarket Trainer and Post-Secondary Automotive Education

February 22nd, 2019

40:33

Scott Shotton: Straight Talk on Entry Level Technicians, Tips on Becoming an Aftermarket Trainer and Post-Secondary Automotive Education

Scott and I …

THA 107: Discover How To Keep Your Women Customers For Life

February 20th, 2019

44:21

Discover How To Keep Your Women Customers For Life

We heard the stats that the female makes up over 50% of your customer base. That is based on certain geographies and demographics. Some are higher, some are lower. But …

RR 407: Dennis Montalbano: He Survived a Heart Attack and Stroke and so Did His Business!

February 19th, 2019

40:49

Dennis Montalbano: He Survived a Heart Attack and Stroke and so Did His Business!

This isn’t the first episode I’ve done on having a health scare. Think about it. The interviews I’ve done lived through their health …

FTR 033: Kirk Richardson On Technician Pay Plans

February 18th, 2019

14:20

Kirk Richardson is a young and successful entrepreneur. Born into a blue-collar, hard-working family, he was a below average student in high school …

RR 406: Geek Talk 2.0 Part 3: The Independents Biggest Competitor

February 15th, 2019

45:51

Geek Talk 2.0 Part Three - The Independents Biggest Competitor

This episode will enlighten and open your eyes to who are the biggest competitors of the independent shops; how to deal with them and how to market against …

THA 106: Managing a Negative Online Review

February 13th, 2019

50:31

Managing a Negative Online Review

The Academy panel will go over a 5 step process and go above and beyond by sharing their personal experiences.

So you got a "NEGATIVE" Review now what? Here is a 5 step process we are …

RR 405: Barry Barrett – Book Review – Never Split The Difference by Chris Voss

February 12th, 2019

40:03

Barry Barrett - Book Review - Never Split The Difference by Chris Voss

Barry reviews and shows the principles of the book by Chris Voss and Tahl Raz called “Never split the difference - Negotiating As If Your Life …

FTR 032: Pierre Respaut – Has Seen a Technical Revolution in His Lifetime

February 11th, 2019

9:25

Pierre Respaut has a steep history as an automotive shop owner, dealership mechanic/technician, and trainer. He is in the aftermarket for fifty years.

Pierre worked at BMW and Ferrari dealerships and owned “Ultimate …

RR 404. Rodney Pierini. A Grant That Supports Automotive Education – First Of Its Kind

February 8th, 2019

18:58

A Grant that Ensures The Future of the Aftermarket.

CAWA receives a $25K grant from the University of the Aftermarket. The program would consider …

THA 105: Catering to the Millennial Customer

February 6th, 2019

39:01

Catering to the Millennial Customer

We are talking with three millennial aftermarket successors, they are each involved in the family service …

RR 403: Lucas Underwood – Take Ownership and Learn from your Mistakes. Find Humility.

February 5th, 2019

38:01

Lucas Underwood - Take Ownership and Learn from your Mistakes. Find Humility.

There are a lot of responsibilities being a business owner. You have to …

FTR 031: Brett Bohlmann – Fixing Our Leadership Deficit

February 4th, 2019

12:23

Leadership Deficit: Let’s Get Into the People Building Business. Brett Bohlmann talks about the technician shortage with an interesting twist.

RR 402: Generation Z – Understanding Our Newest Employees and Customers

February 1st, 2019

25:07

Generation Z - Understanding Our Newest Employees and Customers

Generation Z our newest generation born from 1990 until 1995 that are ready for the workforce and will become your customer. They are on their way to make a …

THA 104: Business Coaches Lab: The Art of Implementation – How to Get Things Done

January 30th, 2019

51:26

The Business Coaches LAB: The Art of Implementation: How To Get Things Done.

In our continuing series of the Business Coaches Lab, we work to help you get into gear. The coaches mostly agree that there a few key problems …

RR 401: Family Succession Part 1 – Our Future Female Shop Owners

January 29th, 2019

41:06

Family Succession Part 1 - Our Future Female Shop Owners

We are talking to three millennial ladies who are geared for the succession of the family business. Many of our aftermarkets family businesses want to retire …

FTR 030: Tom Ham Part 2: What Owners Want From Their Technicians

January 28th, 2019

11:38

What Owners want from their technicians. Technicians please get all in and understand my perspective on your important role in 'my' service …

RR 400: 400th Episode Milestone. What does it mean to “Listen To Learn Just One Thing.”

January 25th, 2019

59:57

400th Episode Milestone. What does it mean to “Listen To Learn Just One Thing.

Welcome to the 400th episode. I started back in March 2015 with the seed of an idea to help all ships rise in the industry. Hats off to those …

THA 103: Turn Price Shopping Callers Into Customers.

January 23rd, 2019

52:31

Turn Phone Price Shoppers into Customers

We bring light to the service adviser/manager position as the toughest job in the company. It is very possible that your caller may not be looking for a price because they don’t …

RR 399: Service Talk 1 – The Service Adviser | Center of the Hub – Customer – Technician – Owner

January 22nd, 2019

48:20

Service Talk Part 1 - The Center of the Hub: Customer - Technician - Owner

Service advisors are the liaisons between the customer, technicians and the owners. Their job is one of the most important in the aftermarket …

FTR 029: Tom Ham Part 1: What Techs want from Shop Owners

January 21st, 2019

9:24

What Techs want from Shop Owners. Shop Owners: Make Me Want To Work For You. Survey information from Automotive Management Network.

RR 398: Shop Talk 9 – Hitting The Brick Wall – Business and Leadership Transformation

January 18th, 2019

47:17

Shop Talk 9 - Business and Leadership Transformation

I’m so glad to welcome Chris Machado from JCircle M Truck Repair, Inc. in Bakersfield, Ca and Corey Evaldi from Olmstead Auto Care, North Ridgeville, Ohio. Two …

THA 102: Second Chance – Working with and Supporting Addiction

January 16th, 2019

59:55

Second Chance - Working with and Supporting Addiction

We cover a lot of ground in this episode that will open your eyes to addiction including the way out, living life without, the law of exposure, the reward system, …

RR 397: Acquisition Integration – A Look Inside a New Location Transition

January 15th, 2019

38:19

Acquisition Integration: A Look Inside a New Location Transition

Mike Allen, a General Manager Telle Tires and Auto Centers tells of his first-hand experience integrating a recent acquisition. This episode will show you …

FTR 028: Ryan Clo – Taking Care of the Customer is More Than Taking Care of the Car

January 14th, 2019

7:03

Andy Bizub Is The Dealer Alternative And He Tells You Why All Independents Should Be.

RR 396: Education – Inside the Automotive Business School of Canada

January 11th, 2019

42:14

Education - Inside the Automotive Business School of Canada

Listen to the story of how one Automotive Business College prepares students for an …

THA 101: Ghosting – Minimizing New Hire No Shows

January 9th, 2019

50:19

Ghosting: Minimizing New Hire No Shows.

When ghosting happens, you are always wondering what you did wrong. For many, you are always improving your HR …

RR 395: Shop Talk 8 – Second Shop Challenge | The Power of Blacktop | Industry Image

January 8th, 2019

51:18

Shop Talk 8 - Second Shop Challenge - The Power of Blacktop - Industry Image

I’m so glad to welcome John Eppstein from John’s Automotive Care in San Diego, CA, Scott Pelava from Lonsdale Auto Works in Lonsdale, MN, and …

FTR 027: Andy Bizub – Be The Dealer Alternative

January 7th, 2019

11:40

Andy Bizub Is The Dealer Alternative And He Tells You Why All Independents Should Be.

RR 394: What Quality Employees Really Want – Results From a Technician Survey

January 4th, 2019

37:21

What Quality Employees Really Want - Results From a Technician Survey

Join Tom Ham from Auto Centric and Automotive Management Network (AMN)as we talk …

THA 100: Up Your Game: Become a Level Five Leader and Improve, You, Your Business and the Aftermarket

January 2nd, 2019

1:06:36

Up Your Game: Become a Level Five Leader and Improve You and the Aftermarket

Think of this podcast like 9 five minute Ted Talks. Here are the topics covered, Listening, Resilience, Learn to be a CEO, Perseverance, Invest …

RR 393: ADAS is the Next Big Thing. Advice From an ADAS Calibration Shop.

January 1st, 2019

45:32

ADAS is the Next Big Thing. Advice from an ADAS Calibration Shop.

Matthew Roayaee is franchise owner of Auto Check- Cypress Station in Katy, TX. Matthew brings his insights as an ADAS calibration shop. Matthew made the …

FTR 026: Derek Kaufman on Start-Stop Technology

December 31st, 2018

8:47

Derek Kaufman has an intriguing thought on the growth of start/stop systems and what they are really doing for vehicle owners. He is also thinking …

RR 392: Shop Talk 7 – The Leading Ladies

December 28th, 2018

43:39

Shop Talk 7 -Leading Ladies

Judi Haglin, from Haglin Automotive, Boulder CO, Shelle Bennett, from Mike’s Kars in Gettysburg, PA and Kelli Weatherby …

THA 099: The New Tax Law Impact on the Service Professional

December 26th, 2018

51:31

The Impact of the New 2018 Tax Law on the Service Professional

Join Reed Meils, Financial Therapist and Partner in Paar, Melis and Assoc., Mt. Airy, MD, Hunt Demarest, CPA at Paar, Melis and Assoc and shop owner Gerry …

RR 391: What Happens When a Technician Becomes a Customer for Automotive Repair.

December 25th, 2018

37:16

What Happens When a Technician Becomes a Customer for Automotive Repair.

Pete Meir, Director of Training for the UBM Advanstar Automotive Group, which includes Motor Age magazine, wrote a story “When a Technician …

FTR 025: Bill Nalu on Abundance

December 24th, 2018

5:46

Bill Nalu has been a great contributor to our many panel discussions. And as many of know, Bill is a big and deep thinker. You may need to listen to this twice so that you can appreciate the simplicity and depth of his …

RR 390: DATA – How Understanding Search Habits Will Help Grow New Customers

December 21st, 2018

35:38

DATA - How Understanding Search Habits Will Help Grow New Customers

Al Haberstroh, a partner and Chief Strategy Officer at MontAd Media has developed …

THA 098: Daytime Training vs Night Time Training – A Discussion of Ideas

December 19th, 2018

50:44



 Your Learning Curve Never Sounded So Good

 

Chris Chesney is the Senior Director of Customer Training, CARQUEST Technical Institute, and a NASTF board member and a member of the ‘Road To Great Technician’ project.  …

RR 389: The Art of Successful Mentoring

December 18th, 2018

42:05

The Art of Successful Mentoring

Dr. John Passante is a well-respected mentor who has 35+ years of experience in human resource and organizational …

RR 388: Re-Inventing You! A Personal Story Of Prolific Change.

December 14th, 2018

46:07

Re-Inventing You! A Personal Story Of Prolific Change.

Carlo Sabucco from Sils Complete Auto Care Centre, a successful 8 bay shop on the east side of …

THA 097: Service Professional Loyalty: A Supplier Perspective

December 12th, 2018

54:32

Service Professional Loyalty: A Supplier Perspective

On the panel is Brad Hartline, from Hyde Villa Auto Parts President and Pottsville Auto Parts in the Reading PA markets and Trevor Martin, President, Vaca Valley Auto …

RR 387: In Praise of Our Trainers

December 11th, 2018

48:21

In Praise of Our Trainers

Our Guests: Bob Greenwood, AMAM, is the President and CEO of Automotive Aftermarket E-Learning Centre Ltd and has over 40 years’ experience working with Independent shops developing their …

FTR 023: Greg Buckley – Are We Pigeonholing Ourselves Into Just One Area Of Repair?

December 10th, 2018

7:24

Greg Buckley Wonders if we Are Pigeonholing Ourselves Into Just One Area Of Repair

RR 386: Shop Talk 6 – Making it Work – Husband and Wife Partners

December 7th, 2018

44:41

Making it Work: Husband and Wife Partners

Our married partners are Judi and Dana Haglin of Haglin Automotive Boulder, CO, along with Kim and Rob …

THA 096: Engaging Kids in the Automotive

December 5th, 2018

52:10

Engage our Kids in the Automotive

This episode is a call to action to step up and get involved in your high school or college advisory boards and your …

RR 385: AAPEX 2018 – Driving the Aftermarket to be Ahead of the Curve

December 4th, 2018

32:42

AAPEX 2018 - Driving the Aftermarket to be Ahead of the Curve

The Auto Care Association and the Automotive Aftermarket Suppliers Association (AASA) are valued partners working together to meet the needs of the industry …

FTR 022: Scott Brown – Don’t Ignore ADAS. Know it. Learn it.

December 3rd, 2018

5:53

Scott Brown: Don't Ignore ADAS. Know it. Learn it. Take A Hard Look at ADAS Technology.

RR 384: Women In Auto Care 2018 Honorees!

November 30th, 2018

44:20

Women In Auto Care 2018 Honorees!

In this episode, we are talking with the 2018 Women In Auto Care honorees. Share their achievements, triumph and the road to their success in this long-form audio interview recorded at …

THA 095: Taking Good DVI Pictures

November 28th, 2018

58:00

Taking Great DVI Pictures

Taking quality DVI pictures reflects on your brand and helps the customers builds trust. The power of demonstrating work needed and future maintenance concerns in the art of picture …

RR 383: AAPEXedu 2018 The Road To Great Technicians – Roundtable

November 27th, 2018

1:45:12

AAPEX EDU 2018 The Road To Great Technicians

A fundamentally valuable discussion as we get ready to deal with the tsunami of seeding our industry with our future technicians that will have the competencies necessary to …

FTR 021: Do You Need a Mentor? Who In Your Life Can You Mentor?

November 26th, 2018

14:46

Brin Kline says we can solve a ton of problems inside the industry if each of us found someone to mentor or to mentor you.

Brin explains the value he …

RR 382: A Champion for Women in The Automotive Industry

November 23rd, 2018

39:34

A Champion for Women in The Automotive Industry

Jody DeVere is a champion for women in the automotive industry, and her company AskPatty.com, Inc. serves as an important point of contact for many women who are seeking …

THA 094: ASE – The Industry Credential and YOU!

November 21st, 2018

57:17

ASE: The Industry Credential and You

It is time to best understand “your” role in bringing the value of ASE to your technician, your customer, and the …

RR 381: SVI – Secure Vehicle Interface: The Future In Secured, Standardized, And Direct Access to Vehicle Networks

November 20th, 2018

40:19

Repairing and Diagnosing Tomorrows Tech With Access and Authority Using Secure Vehicle Interface

Joe Register is Vice-President of Merging …

FTR 020: The Automotive Aftermarket Must Decide To Charge for a Comprehensive Vehicle Inspection

November 19th, 2018

15:39

Craig O'Neill - The Automotive Aftermarket Must Decide To Charge for a Comprehensive Vehicle Inspection

RR 380: UNCOPYABLE. How To Create an Unfair Advantage Over Your Competition.

November 16th, 2018

40:07

Uncopyable. How To Create an Unfair Advantage Over Your Competition

Steve Miller is best known as Kelly’s Dad and The Marketing Gunslinger. He is the best selling author, speaker, and a renowned marketing strategist. He …

THA 093: How Not To Be a Micro Manager

November 14th, 2018

49:31

Stop Being a Micro Manager

Have you ever said I need to give my people the freedom to spread their wings and make more decisions? Ever wondered why …

RR 379: A Banker and a Master Tech Build a BMW Specialty Shop – Down Under

November 13th, 2018

48:50

A Banker and a Master Tech Build a BMW Specialty Shop - Down Under

Ken Christie is the Chief Financial Officer of the Australian Bank division of …

FTR 019: Kevin McClain Wants to Know Where Are You?

November 12th, 2018

10:23

FTR 019 Kevin McClain Wants to Know Where Are You? Never Miss Another Training Venue.

RR 378: John Passante – You Can’t Handle The Truth – The Power of Performance Reviews

November 9th, 2018

41:37

Dr. John Passante - You Can’t Handle The Truth - The Power of Performance Reviews.

John Passante is a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development …

THA 092: The Extreme Value of Shop Tours

November 7th, 2018

51:40

The Extreme Value of Shop Tours

Recorded live at Franks European in Las Vegas, NV, listen to Frank Scandura, Vinnie Lucido, Andy Bizub, Deb Van Batenburg, Greg Bunch, Jimmy Lea, Bill Nalu, Shari Pheasant, and Vic …

RR 377: Gary Smith – The Knowledge Of Electricity Is The Basis Of Every Solution To A Diagnostics Problem

November 6th, 2018

27:16

The Knowledge Of Electricity Is The Basis Of Every Solution To A Diagnostics Problem

Gary Smith has been fascinated with electricity his whole life …

RR 376: The Undeniable Rise of Digital Vehicle Inspection (DVI)

November 2nd, 2018

36:52

The Indisputable Rise of Digital Vehicle Inspections (DVI)

The members of this roundtable are Chris Cloutier of Golden Rule Auto Care and Autotext.me, …

THA 091: Workshop – Service Adviser Roleplay – Part 2

October 31st, 2018

52:54

Service Adviser Role Play Part 2

Again this team digs deep to help aftermarket professionals learn more about the service advisor position. This is …

RR 375: Trained By Techs – Creating a Training Commitment Inside All Shops

October 30th, 2018

47:19

Trained By Techs - Creating a Training Commitment Inside All Shop

Recorded at ASA-PA’s the panel is Keith Perkins, Richard Falco, Tomi Oliva and Mario Rojas. We discuss the loss of our talent, that being a lead …

FTR 017: Bob Pulverenti – Unite Our Associations To Create Strength In Numbers

October 29th, 2018

11:40

We Need To Collaborate As An Industry And Unite Our Associations To Create Strength In Numbers.

RR 374: Shop Talk 6 – Change or Be Changed – Dean Bailey and Doug Rogers.

October 26th, 2018

42:46

Shop Talk 6: Change or Be Changed - Doug Rogers and Dean Bailey

The Roundtable has Dean Bailey, from King’s Auto Service and Hybrid Kings and Doug Rogers, Owner of Autohaus Import both from Raleigh, NC. Recorded at ASTE …

THA 090: Business Coaches Lab: Five Dysfunctions of a CEO

October 24th, 2018

1:01:02

The Business Coaches LAB: The Five Dysfunctions of a CEO. Becoming a Better Leader.

Learn about these Dysfunctions: the Absence of Trust, the Fear of Conflict, the Lack of Commitment, the Avoidance of Accountability and …

RR 373: Shop Talk 5 – Retired and Still Helping the Industry

October 23rd, 2018

40:34

Shop Talk 5 - Retired and Still Helping the Industry

The Roundtable consists of Gary Summerfield, Don Griffin, and Tommy Kendall.

Gary and Don are retired shop owners, who are now landlords and Tommy is still contributing …

FTR 016: Craig Van Batenburg offers Eight Critical Changes We Must Consider to Improve the Aftermarket

October 22nd, 2018

16:24

Craig Van Batenburg offers Eight Critical Changes We Must Consider to Improve the Aftermarket

RR 372: Edwin Hazzard – Training is the Responsibility of the Technician

October 19th, 2018

23:02

Did You Know That Training is the Responsibility of the Technician?

A hard-hitting interview on technician training with trainer, writer, and mobile diagnostic tech Edwin Hazzard, Owner of Southeast Mobile Tech who has a …

THA 089: Open Four, Five or Six Days a Week. You Decide.

October 17th, 2018

50:03

Open Four, Five, Six Days a Week. Listen to the Debate.

The panel includes Tom Piippo Tri-County Motors, Rudyard, MI, Bill Nalu, Interstate Auto Care Madison Heights, MI, and Alan ‘Ollie’ Gelfand, from German Car Depot, …

RR 371: Technician Round Table at ASTE – Griffin-Reynolds-Steele

October 16th, 2018

47:12

Technician Talk: Retention, Aftermarket Training vs. Dealership Training And How To Handle And Fix Mistakes In The Shop.

The panel consists of Mike …

FTR 015: Barry Barrett – Do You Have The Right Customer?

October 15th, 2018

8:23

Barry Barrett Director of Training from RLO on having ‘The Right Customer'

RR 370: Darren Garlock Treating Company Culture and Customer Retention Alike!

October 12th, 2018

34:09

Treating Company Culture and Customer Retention Alike!

Darren Garlock along with his brother Dan are the owners of Silver Lake Auto & Tire Center …

THA 088: Everything I Did Wrong and What I Learned

October 10th, 2018

54:09

Everything I Did Wrong and What I Learned

If you are a person who thinks you can do everything yourself, then you need to listen to this trio explain their knock upside the head ‘V8’ moments when they realized it was the …

RR 369: Patrick McHugh. Using a Scoreboard to Manage Shop Performance.

October 9th, 2018

39:13

Patrick McHugh. Using a Scoreboard to Manage Shop Performance.

In this episode, Patrick shows us an interesting way of tracking progress and goals in his shop with his new scoreboard. It actually came from a discussion …

RR 368: Shop Talk 4. Gaining New Customers Through Marketing Automation.

October 5th, 2018

47:33

Gaining New Customers Through Marketing Automation

Shop Talk 4 brings Doug Callaghan from Vic’s Service Centre, David Roman Done With Care Auto Repair, and Bill DeBoer Jr, AAM from DeBoer’s Auto Sales and Service …

THA 087: Automotive Career’s Starts in High School and in the Home!

October 3rd, 2018

48:56

An Automotive Career Starts in High School and in the Home!l

We, as a collective aftermarket, need to stop talking about the need for quality …

RR 367: Mike Tatich. John Maxwell Leadership Certified.

October 2nd, 2018

50:42

Mike Tatich. John Maxwell Certified Leadership Coach

Mike Tatich, President of Tatich’s TMT Automotive Inc., Bremen, Indiana made a major decision after reading many of John Maxwell’s Books on Leadership to become a …

RR 366: Defend Our Marketplace – Keeping Up With Connected Cars

September 28th, 2018

38:05

Defend Our Marketplace - Keeping Up With Connected Cars

Our ASCCA Connected Cars Panel; Carolyn Coquillette of Luscious Garage, San Francisco, CA, …

THA 086: Stop Being Busy and Improve Your Productivity!

September 26th, 2018

52:34

Stop Being Busy and Improve Your Productivity

The panel includes Dennis McCarran, Executive Director of Dealer Strategic Planning, Justin Galsgow, Performance Tire & Wheel, Topeka, KS and Darren McClea from McClea’s …

FTR 012: Cecil Bullard on Undervalued Labor Rates

September 24th, 2018

11:09

Cecil Bullard from the Institute for Automotive Business Excellence says that many shop owners have Undervalued Labor Rates.

RR 365: Reto Filli. Shop Owner Sold His Business and Became an E-Myth Business Coach

September 24th, 2018

42:58

Shop Owner Sold His Business and Became an E-Myth Business Coach

Reto Filli came from Switzerland and is a trained mechanic. He and his wife ran a …

RR 364: ASCCA Automotive Degree Program. First of Its Kind to Channel Students to Independents.

September 21st, 2018

42:35

ASCCA Degree Program. First of Its Kind to Channel Students to Independents.

The ASCCA Degree Program at Cuyamaca College in El Cajon, CA was forged …

THA 085: 21 Tips to Gain an Edge over the Competition – Part 3!

September 19th, 2018

53:15

21 Tips To Gain An Edge Over Your Competition - Part 3

With me, in this part three is the same crew from part two and part three. Todd Westerlund, CEO of Kukui , Jeremy O’Neal Freedom Automotive in Hesperia, CA and …

RR 363: David Justice – You Must Manage Your Labor Profit Before Anything Else

September 18th, 2018

34:32

David Justice - You Must Manage Your Labor Profit Before Anything Else

When David Justice sold his $5M business he was already speaking and coaching …

RR 362: Technician Round Table – Part 6 – Heipp – Landry – Fanslow

September 14th, 2018

1:01:30

Technician Roundtable Part 6

Our continuing Tech Talk series is back for another go at some intense thinking. Join Matt Fanslow, the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN, Peter Landry, ASE …

THA 084: Buying Technician Tools: Create Your Program!

September 12th, 2018

41:53

Buying Technician Tools: Create Your Program

We are talking ‘Buying Technicians Tools; The How’ and with me is Keith Williamson, owner of …

RR 361: Scott and Michael Waddle. Owner and Prodigy. Father and Son.

September 11th, 2018

38:41

Father and Son / Owner and Prodigy

Scott and Michael Waddle of Precision Auto Service, Langley, British Columbia. Shows us that a tandem of father and …

FTR 010: John Burkhauser – Change in your Business is Inevitable. Don’t Fight It.

September 10th, 2018

11:34

John Burkhauser - Change in your Business is Inevitable. Don’t Fight It.

RR 360: Shop Talk 3 – Millennial Shop Owners.

September 7th, 2018

48:09

Shop Talk: Volume 3 - Millennial Shop Owners.

Young, energetic and committed to becoming great leaders. The panel consists of Justin Barrett of …

THA 083: What Separates the Outstanding Technicians

September 5th, 2018

48:04

What Separates the Outstanding Technician

Outstanding shops attract outstanding technicians. Outstanding technicians want to work for outstanding shops.

Listen in on a great dialogue that covers qualities and attributes …

RR 359: Mike Maleski. PSK Performance – Underappreciated So He Opened His Own Shop.

September 4th, 2018

28:29

Underappreciated So He Opened His Own Shop.

Mike Maleski is the Owner of PSK Performance in Pittsburgh, PA. He is a Highly Certified Factory Honda …

FTR 009: Jody DeVere – Biases In The Automotive Industry Toward Women

September 3rd, 2018

8:51

Jody Devere, CEO from Ask Patty.com Has A Lot To Say About The Biases That Exist In The Automotive Industry Toward Women.

RR 358: John Gustafson – ATC: Synchronizing the Automotive Trades

August 31st, 2018

40:08

ATC: Synchronizing the Automotive Trades

John Gustafson is the president of Gustafson Brothers Automotive Repair, Huntington Beach, CA and the founder of the Auto Talent Co-Op (ATC). ATC is an independent non-profit …

THA 082: Acquisition Strategies

August 29th, 2018

50:26

Acquisition Strategies

This a perfect bookend episode that connects with Town Hall Academy Episode 075. There we talked ‘Am I ready for my second …

RR 357: Shop Talk Volume 2- Women Shop Owners

August 28th, 2018

50:57

Shop Talk Volume 2- Women Shop Owners

Kim Auernheimer of Cool Springs Automotive Brentwood Tennessee, Mary Ann Croce of Croce’s Transmission …

FTR 008: Rick White – I’m Tired of You Giving Up!

August 27th, 2018

6:37

Rick White from 180 Biz is passionate about the formula for success. He has a message for you on getting up when you fail. Listen for a great quote …

RR 356: Bruno Tabbi And The Power of a Vanity Phone Number

August 24th, 2018

24:12

The Power Of A Vanity Phone Number

Bruno Tabbi is the President and Co-Founder at Ignition Toll-Free, where he focuses on premium vanity phone numbers …

THA 081: Niche. Should We Find Specialties and Create a New Business Model or Services?

August 22nd, 2018

53:03

Niche. Finding Specialties to Create New Business Services.

A very interesting summit, a lesson for the forever student of the aftermarket. We’re talking Niche or Finding Specialties to Create New Business Services. A …

RR 355: Andrew Emery from Antero Automotive has The Best Job in the World

August 21st, 2018

43:01

The Best Job in The World!

Andrew Emery is the owner and operator of Antero Automotive in Greenwood Village, Colorado. He believes if you take care of …

FTR 007: Matt Fanslow – Integrate the Malleable Young Apprentice Into Your Shop

August 20th, 2018

Matt Fanslow Worries That Young Technician Apprentices Will Leave the Industry Without a Series Mentor Program and Career Path.

RR 354: Geek Talk 2.0 Part Two – Tech Talk From Aftermarket Professionals

August 17th, 2018

Geek Talk 2.0 Part 2 - Who owns your data.

Join Greg Buckley CEO, Buckley’s Personalized Auto Care, Wilmington, DE, Chris Cloutier, Golden Rule Auto …

THA 080: Bring Them Back: How To Revitalize a Lost Customer

August 15th, 2018

Bring Them Back: How To Revitalize a Lost Customer

Our lively discussion starts with the Customer Retention Myth and ends with taking extreme …

RR 353: Kyle Holt from S/P2 – Helping Entry-Level Technicians Enter and Stay in the Industry

August 14th, 2018

Kyle Holt. Helping Entry-level Technicians Enter And Stay In Industry.

Kyle Holt is the Co-Founder and President of S/P2. S/P2 serves businesses and …

FTR 006: Scott ‘Gonzo’ Weaver – Listen To Your Body

August 13th, 2018

Scott ‘Gonzo’ Weaver Has A Warning. If Your Body Is Speaking To You? Listen.

RR 352: Rocky Khamenian. Uniting The Industry’s Great Divide!

August 10th, 2018

Rocky Khamenian. Uniting The Industry’s Great Divide!

Rocky Khamenian is the owner/operator of Bimmer & Benz Specialists in Costa Mesa, located in south Orange County, CA. He is an active member of both Chapters 48 …

THA 079: What Drives Your Parts Buying Decisions?

August 8th, 2018

What Drives Your Parts Buying Decision?

This Town Hall Academy summit features Keith Williamson, owner of Williamson’s Repair and Tire in Bondurant, IA, John Long partner in Schertz Auto Service in Schertz, TX, and Keith …

RR 351: Paul Danner – Educator, Diagnostician and You-tuber ‘ScannerDanner’

August 7th, 2018

Paul Danner. Educator, Diagnostician and Youtuber ‘ScannerDanner’

Paul Danner is an ASE L1 Certified Master Technician with Twenty-Four years of field …

FTR 005: Jennifer Filzen – She Wants To See More Women in the Auto Care Industry

August 6th, 2018

For The Record. Jennifer Filzen Wants To See More Women in the Autocare Industry.

RR 350: Carrie-Lynn Rodenberg on Building Relationships One Transaction at a Time. The Power of CRM.

August 3rd, 2018

Building relationships one transaction at a time. The power of CRM.

Carrie-Lynn Rodenberg is the founder of Turnkey Marketing. It is a leading all-in-one marketing system for Auto Repair Shops. It is not just a software …

THA 078: Low Hanging Financial Fruit That Will Increase Your Profits

August 1st, 2018

Low Hanging Financial Fruit That Will Improve Your Profits

The cost of doing business rises each year. Net profits that are necessary to move your business forward are challenged each day.

Our panel talks about the value …

RR 349: Tracy Martin – Our Vehicles are Becoming Smartphones on Wheels

July 31st, 2018

Smartphone on Wheels.

Tracy Martin has authored six Motorbooks Workshop Series and writes articles for industry and trade magazines. His articles of late are focused on the connected car.

Our cars today are becoming if …

FTR 004: Maylan Newton. Pay attention to your numbers.

July 30th, 2018

For The Record. Maylan Newton. Pay attention to your numbers.

RR 348: Vinnie and Anthony Lucido from CoAuto – Community Conscious Car Care

July 27th, 2018

Community Conscious Car Care

Vinnie and Anthony Lucido started CoAuto in 2014 at Reno, Nevada. The brothers are both ASE Master Technicians with …

THA 077: Business Coaches LAB – Standards

July 25th, 2018

Business Coaches LAB on Standards

Standards, in a business is the bar, the rules that set the level of quality, service, experience, caring, and …

RR 347: Jonathan Ortiz of Foreign Affairs Auto – From Used Cars to Full Service

July 24th, 2018

A Family Affair

Jonathan Ortiz is the General Manager at Foreign Affairs Auto, West Palm Beach, Florida finished his MBA at Northeastern in Boston. …

FTR 003: Chris Cloutier on Taking Ownership | Training | Technology

July 23rd, 2018

For The Record. Chris Cloutier: Take Ownership As A Leader, Set The Standard For Training In Your Business And Embrace Tech Because It Isn’t Going Away.

RR 346: Matt Fanslow of Riverside Automotive – Improving the level of professionalism within the aftermarket industry

July 20th, 2018

Improving The Level Of Professionalism Within The Aftermarket Industry

Matt Fanslow is an expert Diagnostic Technician and Shop Manager at Riverside Automotive, Redwing, Minnesota. He specializes in diagnosing automotive …

FTR 002: Ron Ipach – Email is Destroying Your Business

July 19th, 2018

For The Record. Ron Ipach says that email is destroying your business.

FTR 001: G Jerry Truglia on Training, Labor Rates, Tech Shortage & Standards

July 19th, 2018

Find out what does J Gerry Truglia thinks about Training, Standards and Labor Rates.

FTR 000: For The Record Overview & Purpose

July 19th, 2018

Introducing For The Record, a platform for every aftermarket professional to say what is on their mind. The goal will be to make ‘For The Record’ a …

THA 076: Improving Your Soft Skills. How To Lead and Spread a Positive Vibe.

July 18th, 2018

Improving Your Soft Skills. How to Lead and Spread a Positive Vibe.

Soft skills are the personal attributes that go a long way in building and enabling you to interact effectively and harmoniously with other people. A …

RR 345: Leon Martin from Auto Tech Services – The Importance of Soap-Paint and Light

July 17th, 2018

The Importance of Soap-Paint-Light

Leon Martin started his shop on a 60x40 oat-field, in a community with a population no less than 2,200. He started …

RR 344: Technician Roundtable – Brin Kline, Tanner Brandt, Pedro De La Torre

July 13th, 2018

Technician or Diagnostician, What’s the difference?

Technician Roundtable episode with Brin Kline, Tanner Brandt, and Pedro De La Torre share their …

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