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RR 398: Shop Talk 9 – Hitting The Brick Wall – Business and Leadership Transformation

Episode description

Shop Talk 9 - Business and Leadership Transformation

I’m so glad to welcome Chris Machado from JCircle M Truck Repair, Inc. in Bakersfield, Ca and Corey Evaldi from Olmstead Auto Care, North Ridgeville, Ohio. Two leaders with contrasting style but unified in their quest for shop success.

Chris leads his life with no excuses while using his energy to help people. He values generosity, kindness and willingness to listen as part of his strong leadership traits. Corey loves perfection and is addicted to winning. He holds meetings with his people where their input is critical to the running of the business. There are a lot of things covered to help you grow your leadership and business acumen only here.

A bright vision of success and a hope for more businesses. Don’t miss this.

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Geek Talk 2.0 Part 4: Can Our Data Be Used As a Benefit to Others and Us?

June 18th, 2019

56:15

In their fourth installment of Geek Talk 2.0. This episode took an interesting path as Greg brought his perspective on AAA. Chris talked about AI, Bill has his thought on his suppliers and Karim talked about the …

FTR 050: What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow

June 17th, 2019

8:41

FTR 050: What the Aftermarket Can Learn from Professional Wrestling

Matt Fanslow threads a concept that we can learn from the way professional wrestling promotes themselves. Matt makes a strong point comparing the …

Ownership of Vehicle Telematic Data Must Flow to the Vehicle Owner.

June 14th, 2019

25:02

Amending Legislation for Telematic Data Ownership - RR 440

My guest is Bill Hanvey, President and CEO of the Auto Care Association. Bill is engaging …

The Power of the Supplier and Service Professional Relationship.

June 13th, 2019

46:19

Supply Partnership - The Strength of the Supplier/Service Professional Relationship - THA 123

We get into some gritty perspectives from your suppliers on trust, delivery, training, and helping the service professional …

Safety Training in the Workplace – Charlie Ayers with CCAR

June 11th, 2019

19:03

Safety Training in the Workplace - RR 439

Become educated on the importance of OSHA and HazMatt training. You’ll not want to be on the short end of the stick as it relates to your responsibilities in these areas.

With me …

FTR 049: Tom Lambert – Discount Model Marketing

June 10th, 2019

12:21

Tom Lambert shares his passion for his style of marketing, charging what he is worth and his three-legged stool strategy.

RR 438: My New Shop – From the Ground Up – Doug Callaghan

June 7th, 2019

29:51

From the Ground Up - The Challenges of Building a New Facility

Building a new facility can make or break you. So many variables and decisions to consider not to mention the added issues, and problems which will be laid …

THA 122: Talent Management – Developing Your Leadership Team

June 6th, 2019

52:55

Talent Management: Developing Your Leadership Team

We are talking about Talent Management - Developing Your Leadership Team. This group stretched the bounds of our discussion and you will either confirm your current …

RR 437: Recruiters Round Table with Kyle Holt & Jay Goninen

June 4th, 2019

43:30

Recruiters Round Table with Kyle Holt & Jay Goninen

Ever have the need for a new team member? Trying to hire a technician. Concerned about losing …

FTR 048: Amy Mattinat – Our Technicians Are Car Doctors

June 3rd, 2019

11:13

Our Technicians Are Car Doctors

Amy Mattinat delivers her impassioned perspective on the value and benefits of ASE. It may be time for you to understand why you support ASE and if you don’t, to understand why you must. …

RR 436: Brad Beeston – Building a Reputation Online

May 31st, 2019

27:16

Building a Reputation Online

Back in the day where yellow pages, print ads, billboards and TV rule the marketing world, now it is almost irrelevant. …

THA 121: APPS That Improve Productivity and Make for a More Efficient You

May 30th, 2019

49:28

APPs That Improve Productivity and Make for a More Efficient You

Our desktops and smart devices give us tools to make us more efficient at what we do, …

RR 435: Young Careers In The Making – Automotive College Student Panel at CarFest 2019

May 28th, 2019

34:40

Young Careers In The Making - Automotive College Student Panel at CarFest 2019

This episode with Ashlynn Poole, Cheyanne Keith, and Michael Wheeler is …

FTR 047: Jim Silverman – Stop Being Ordinary – Here is What it Takes to Become Extraordinary

May 27th, 2019

12:31

Jim Silverman, Director of National Account at ATI, is outspoken on what it takes to be successful. He says he has the best job in the world and …

RR 434: Training Talk – Daytime vs. Night Time Training | ASE Certification | Instructors and Students

May 24th, 2019

31:10

Training Talk - Daytime vs. Night Time Training | ASE Certification | Instructors and Students

Experience the insights of a Tech and Automotive Instructors talking about the difference between Day and Night training …

THA 120: How Can We Provide Our Technicians a $100K Yearly Pay Package?

May 23rd, 2019

53:03

How Can We Provide Our Technicians a $100K Yearly Pay Package?

We covered a large swath of reasons to review technician pay and to create a fair and adequate compensation plan based on criteria that is a win, win, win …

RR 433: The Importance of Third Party Credentials | Creating a Learning Culture in Your Business

May 21st, 2019

27:17

The Importance of Third Party Credentialing and Having a Learning Culture in Your Business.

You are a professional in the automotive service …

FTR 046: Alan Symmes: When Your Community Needs Help to Afford Safe and Reliable Transportation

May 20th, 2019

8:27

Alan Symmes: When Your Community Needs Help to Afford Safe and Reliable Transportation

RR 432: Shop Talk 11 – Important Aftermarket Partnership – Shop, Parts Supplier and Manufacturer

May 17th, 2019

49:01

Shop Talk 11 - Important Partnership - Shop, Parts Supplier and Manufacturer

Welcome to Shop Talk 11. Our Shop Talk Panel guests are Monte Hamsher, a shop owner, technician and automotive teacher; Bob Pattengale- …

THA 119: Improving Employee Loyalty

May 16th, 2019

38:21

Improving Employee Loyalty

Fuel your engine today with our discussion on Improving Employee Loyalty with my shop owner panel Donnie Hudson from Troy Auto Care in Troy, MI, Roy Foster from Roy Foster’s Automotive in Reno, …

RR 431: Sara Fraser – The Power of Social Media for Automotive Professionals

May 14th, 2019

23:26

Sara Fraser - The Power of Social Media for Automotive Professionals

There are a lot of trends happening on social media in the past couple of years. Understanding these trends can give us a competitive advantage and …

FTR 045: Brian Walker – Foundational Marketing Techniques – There Are No Silver Bullets

May 13th, 2019

7:46

FTR 045 Brian Walker - Foundational Marketing Techniques - There Are No Silver Bullets

Brian Walker co-owner of Shop Marketing Pros explains that …

RR 430: Jennifer Filzen- What Dancing Taught Me About Running a Successful Business

May 10th, 2019

31:58

Jennifer Filzen- What Dancing Taught Me About Running a Successful Business

A very interesting discipline that incorporates how you lead and how you …

THA 118 Recruiting Students to Discover a Career in Automotive

May 9th, 2019

54:47

THA 118 Recruiting Students to Discover a Career in Automotive

Enjoy some great new ideas and real-world issues as I welcome Seth Thorson, shop owner, Eurotech, Brighton, MN. Seth created a $25,000 endowment for …

RR 429: Family Succession Part 2 – Parents on their Daughters Succession Plan

May 7th, 2019

48:47

Family Succession Part 2 - Parents on their Daughters Succession Plan

Welcome to the second installment of Family Succession. Learn how parents mold …

FTR 044: Murray Voth – Your Opportunity is Huge; Find the River Where the Money Is

May 6th, 2019

14:49

FTR 044 Murray Voth - Your Opportunity is Huge; Find the River Where the Money Is

RR 428: Tech Talk – ADAS | Support Vendors That Support Training | Fundamental Training

May 3rd, 2019

30:23

Technical Talk - ADAS | Support Vendors That Support Training | Fundamental Training

Tech talk with Kevin Fitzpatrick, Vice President Autologic; …

THA 117: Creative Brainstorming: How To Build an Idea Factory

May 2nd, 2019

50:08

Creative Brainstorming: How To Build an Idea Factory

Some people just bubble with ideas; they are visionaries. You’ve got team members who are great at seeing new and better ways to improve systems and processes, serve …

RR 427: Vin Waterhouse – You Should Have the Highest Payroll in Town, Not the Lowest

April 30th, 2019

32:05

You should have the highest payroll in town, not the lowest.

A generation ago the shop owner didn’t need to know the numbers. How the world has …

FTR 043: Dave Hobbs – Find The Time and Make the Sacrifice to Attend Training. Trainers Do!

April 29th, 2019

11:34

Dave Hobbs - Find The Time and Make the Sacrifice to Attend Training. Trainers Do!

Dave Hobbs travels the country training technicians for Delphi …

RR 426: Supporting Technician Training with Technology and Partnerships – Paul Louwers – AVI On Demand

April 26th, 2019

19:28

Supporting Technician Training with Technology and Partnerships - Paul Louwers - AVI On-Demand

Paul Louwers, CEO and CO-founder of the Automotive …

THA 116: Business Coaches Lab – Improving Shop Efficiency

April 25th, 2019

56:02

THA 116 Business Coaches Lab - Improving Shop Efficiency

Look forward to tactics like knowing your techs gifts or strengths, remove obstacles, make …

RR 425: Ray Fisher – Networking Just May Be Your Secret Weapon

April 23rd, 2019

33:25

A Convo with ASA’s new Executive Director, Ray Fisher.

We have an aging workforce that is driving the industry to make some difficult decisions. The …

FTR 042: Vinnie Lucido – Find a Balance to Your Ego

April 22nd, 2019

11:21

Find a Balance For Your Ego

Vinnie Lucido from Co-Auto in Reno Nevada says we need to find a balance in our Ego’s. His rant brings in the value of …

RR 424: New Aftermarket Measurement – Cost Per Billed Hour – Will Drive Your Profitability

April 19th, 2019

33:48

New Aftermarket Measurement - Cost Per Billed Hour

I'm with Bob Greenwood, President, and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. We are discussing how cost per billed hour affects the site’s total …

THA 115: Who Says You Need an Automotive Background to Run a Successful Shop

April 18th, 2019

47:46

THA 115 Who Says You Need an Automotive Background to Run a Successful Shop

Now visit with Brian Sump from Avalon Motorsports and Andy Bizub from …

RR 423: Shop Talk 10 – Sold My Business – What’s Next?

April 16th, 2019

43:33

Shop Talk 10 - Sold My Business - What’s Next?

Listen to former shop owners talk about their decisions and what they are doing now. Most importantly …

RR 422: A Case for Shop Specialization

April 12th, 2019

33:29

A case for shop specialization

We are discussing in a bird’s eye view of Shop Specialization and training.

I'm with Rob Morrell, Sr. Director of Management and Technical Training at WorldPac Technical Institute and Mark …

THA 114: Taking Community Involvement to the Next Level – CarFest – Philanthropy on Steroids

April 11th, 2019

45:11

Taking Community Involvement to the Next Level - CarFest - Philanthropy on Steroids

CarFest is an event unlike any others in the US that connect the …

RR 421: Mike Michalowicz: Making Profitability a Habit – Inside his book ‘Profit First’

April 9th, 2019

36:38

Mike Michalowicz - Making Your Profitability a Habit

What is profit? It is the difference between the amount earned and the amount spent. Mike Michalowicz tells you that you subtract profit from sales and then learn to …

FTR 040: Bob Greenwood – Our Suppliers Need to Better Understand the Service Professional

April 8th, 2019

5:43

Our Suppliers Need to Better Understand the Service Professional. Bob Greenwood, President of Automotive Aftermarket E-Learning Center points out that the supply side of our industry must find a higher level of …

RR 420: Kim Walker – Building a StoryBrand

April 5th, 2019

29:21

Kim Walker - Building a Story Brand

People are bombarded with 3,000 marketing messages every 24 hours. What does your message say?

Catch the power of ‘Story Brand’. Learn about the Guide, the Hero, the problem, and the …

THA 113: Taking Care of Your Most Valuable Asset – YOU!

April 4th, 2019

41:49

Taking Care of Your Most Valuable Asset - YOU

Are you looking to do something for you? Are you exercising? Are you taking care of you? This Town Hall Academy will help you learn how to find your personal motivation.

Get …

RR 419: Bringing Technician Proficiency to the Next Level Through Mentoring Programs

April 2nd, 2019

53:49

Bringing Technical Proficiency to the Next Level Through Tech Mentoring Programs

What is technician mentoring? It is a training program focused on technical proficiency. Helping our techs not just technical but also on …

FTR 039: Grant Swaim – The Gear Head Days Are Gone

April 1st, 2019

10:15

Grant Swaim full time post-secondary instructor, shop owner and aftermarket instructor says the gear head days are gone

RR 418: AIST – The Future of Automotive Education

March 29th, 2019

44:04

AIST - The Future of Automotive Education

This episode recorded at Vision 2019 in KC brings you into the loop on Automotive Institute of Science and …

THA 112: Aftermarket Training in the Age of Rapid Tech Changes. How To Navigate Your Training Needs.

March 27th, 2019

56:44

Aftermarket Training in the Age of Rapid Tech Changes - How To Navigate Your Training Needs

The commitment to training must come from both the technicians and shop owners. We keep hearing that we are in a hi-tech …

RR 417: Rob Rowsell – Achieving Success on a Curved Road

March 26th, 2019

35:09

Rob Rowsell - Achieving Success on Life’s Curved Road

Rob Rowsell is a shop owner and author who is an inspiration to the automotive aftermarket. His story of the transition from a homeless individual to a recognized …

FTR 038: Jennifer Filzen – Create a Ripple Effect of Joy With and For Your Customers

March 25th, 2019

7:33

Jennifer Filzen from Rock Star Marketing brings you a strong message about caring. Yes she uses the LOVE word. Jennifer says we need to show how much we care for our team, our customer and especially our families more …

RR 416: Preparing Your Shop For Tomorrows Technicians – How To Attract and Retain Your Team

March 22nd, 2019

53:59

Preparing Your Shop For Tomorrow’s Technician: How To Attract And Retain Your Team

We know as a united industry that retaining and attracting talent into our bays is our number one concern. Sure keeping pace with …

THA 111: Building New Customers

March 20th, 2019

59:10

Building New Customers

David Roman from Done with Care - Auto Repair from Merium, KS and Greg Bunch from Aspen Auto Clinic from Colorado Springs and …

RR 415: Mitch Schneider – Legacy Aftermarket Influencer

March 19th, 2019

45:47

Mitch Schneider - Legacy Industry Influencer.

You know Mitch Schneider. He is truly a legacy icon of our industry. He has dedicated his life to run a …

FTR 037: Scott Wheeler – Are You Really Listening to Your Customer?

March 18th, 2019

10:05

Aaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire System

RR 414: Elevating Our Industry’s Definition of Mechanic/Technician

March 15th, 2019

54:21

Elevating our Industries’ Definition of a Mechanic/Technician

The mechanic/technician is more than just the person who repairs and maintains machinery. He is an automotive professional.

As we discuss bringing a new …

THA 110: Charging What We Are Worth

March 13th, 2019

50:24

Charging What We Are Worth

We talk professional courtesy, labor rates, training, having the right value proposition for your customer so you can charge accordingly, the labor rate spread in our communities, and why you …

RR 413: Jill Trotta on Pricing Transparency

March 12th, 2019

31:39

Understanding Consumer Behaviour through Price Transparency

Jill Trotta Vice President, Industry Advocacy and Sales RepairPal, discusses pricing transparency and reiterates the fact that it is not going away. Every shop …

FTR 036: Dwayne Myers – Say NO to the Technician Shortage

March 11th, 2019

23:56

Aaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire System

RR 412: Dave Fischer – OSHA and Labor Law Expert Helps You Minimize Fines and Get Compliant

March 8th, 2019

28:22

OSHA and Labor Law Expert Helps You Minimize Fines and Get Compliant

Now let’s get some costly roadblocks out of the way as I talk One On One with Dave Fischer, a labor law expert, with California Employer’s Services. …

THA 109: How to Handle the Overload of Information, Workload and All That You Have to Learn.

March 6th, 2019

40:00

How to Handle the Overload of Information, Workload and All That You Have to Learn

We are in deep talking about how they deal with getting things done, keeping up on their learning curve, dealing with an overstuffed …

RR 411: Changing of the Guard at ASCCA with Incoming President John Eppstein

March 5th, 2019

36:33

Changing of the Guard at ASCCA with Incoming President John Eppstein

Incoming President; John Eppstein of John’s Automotive Care in San Diego, CA, and Incoming Vice-President; Rory Balmer of Twin Peaks Auto Service in …

FTR 035: Aaron Shaffer – Sell Premium Products For All the Right Reasons

March 4th, 2019

8:24

Aaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire System

RR 410: Tom Ham – Running Your Business Remotely

March 1st, 2019

28:30

Tom Ham: Running your Business Remotely

Tom answers some big questions like: Does it take the right culture and people to make working remotely work? …

THA 108: The Value of a Professional HR Support Company

February 27th, 2019

49:46

The Value of a Professional HR Support Company

OK Let’s Talk HR and Professional Employer Organizations (PEO). The Academy team includes Kevin & Lisa Eckler, Foreign Car Specialists, Poughkeepsie, and PEO …

RR 409: AJ Nealey: Living the Dream. Turned His Vision Into His Reality. No, is Hard To Say for AJ!

February 26th, 2019

39:01

AJ Nealey: Living the Dream. Turned His Vision Into His Reality. No, is Hard To Say for AJ!

AJ Nealey from Nealey’s Auto Service in Edgewater, MD shares a bit of his legacy as a racer but concentrated on the …

FTR 034: Greg Bunch – Take Your Toolbox Home

February 25th, 2019

10:46

Are you an Automotive Person in Automotive Business or a Business Person in the Automotive Business.

RR 408: Scott Shotton – Straight Talk on Entry Level Technicians, Tips on Becoming an Aftermarket Trainer and Post-Secondary Automotive Education

February 22nd, 2019

40:33

Scott Shotton: Straight Talk on Entry Level Technicians, Tips on Becoming an Aftermarket Trainer and Post-Secondary Automotive Education

Scott and I …

THA 107: Discover How To Keep Your Women Customers For Life

February 20th, 2019

44:21

Discover How To Keep Your Women Customers For Life

We heard the stats that the female makes up over 50% of your customer base. That is based on certain geographies and demographics. Some are higher, some are lower. But …

RR 407: Dennis Montalbano: He Survived a Heart Attack and Stroke and so Did His Business!

February 19th, 2019

40:49

Dennis Montalbano: He Survived a Heart Attack and Stroke and so Did His Business!

This isn’t the first episode I’ve done on having a health scare. Think about it. The interviews I’ve done lived through their health …

FTR 033: Kirk Richardson On Technician Pay Plans

February 18th, 2019

14:20

Kirk Richardson is a young and successful entrepreneur. Born into a blue-collar, hard-working family, he was a below average student in high school …

RR 406: Geek Talk 2.0 Part 3: The Independents Biggest Competitor

February 15th, 2019

45:51

Geek Talk 2.0 Part Three - The Independents Biggest Competitor

This episode will enlighten and open your eyes to who are the biggest competitors of the independent shops; how to deal with them and how to market against …

THA 106: Managing a Negative Online Review

February 13th, 2019

50:31

Managing a Negative Online Review

The Academy panel will go over a 5 step process and go above and beyond by sharing their personal experiences.

So you got a "NEGATIVE" Review now what? Here is a 5 step process we are …

RR 405: Barry Barrett – Book Review – Never Split The Difference by Chris Voss

February 12th, 2019

40:03

Barry Barrett - Book Review - Never Split The Difference by Chris Voss

Barry reviews and shows the principles of the book by Chris Voss and Tahl Raz called “Never split the difference - Negotiating As If Your Life …

FTR 032: Pierre Respaut – Has Seen a Technical Revolution in His Lifetime

February 11th, 2019

9:25

Pierre Respaut has a steep history as an automotive shop owner, dealership mechanic/technician, and trainer. He is in the aftermarket for fifty years.

Pierre worked at BMW and Ferrari dealerships and owned “Ultimate …

RR 404. Rodney Pierini. A Grant That Supports Automotive Education – First Of Its Kind

February 8th, 2019

18:58

A Grant that Ensures The Future of the Aftermarket.

CAWA receives a $25K grant from the University of the Aftermarket. The program would consider …

THA 105: Catering to the Millennial Customer

February 6th, 2019

39:01

Catering to the Millennial Customer

We are talking with three millennial aftermarket successors, they are each involved in the family service …

RR 403: Lucas Underwood – Take Ownership and Learn from your Mistakes. Find Humility.

February 5th, 2019

38:01

Lucas Underwood - Take Ownership and Learn from your Mistakes. Find Humility.

There are a lot of responsibilities being a business owner. You have to …

FTR 031: Brett Bohlmann – Fixing Our Leadership Deficit

February 4th, 2019

12:23

Leadership Deficit: Let’s Get Into the People Building Business. Brett Bohlmann talks about the technician shortage with an interesting twist.

RR 402: Generation Z – Understanding Our Newest Employees and Customers

February 1st, 2019

25:07

Generation Z - Understanding Our Newest Employees and Customers

Generation Z our newest generation born from 1990 until 1995 that are ready for the workforce and will become your customer. They are on their way to make a …

THA 104: Business Coaches Lab: The Art of Implementation – How to Get Things Done

January 30th, 2019

51:26

The Business Coaches LAB: The Art of Implementation: How To Get Things Done.

In our continuing series of the Business Coaches Lab, we work to help you get into gear. The coaches mostly agree that there a few key problems …

RR 401: Family Succession Part 1 – Our Future Female Shop Owners

January 29th, 2019

41:06

Family Succession Part 1 - Our Future Female Shop Owners

We are talking to three millennial ladies who are geared for the succession of the family business. Many of our aftermarkets family businesses want to retire …

FTR 030: Tom Ham Part 2: What Owners Want From Their Technicians

January 28th, 2019

11:38

What Owners want from their technicians. Technicians please get all in and understand my perspective on your important role in 'my' service …

RR 400: 400th Episode Milestone. What does it mean to “Listen To Learn Just One Thing.”

January 25th, 2019

59:57

400th Episode Milestone. What does it mean to “Listen To Learn Just One Thing.

Welcome to the 400th episode. I started back in March 2015 with the seed of an idea to help all ships rise in the industry. Hats off to those …

THA 103: Turn Price Shopping Callers Into Customers.

January 23rd, 2019

52:31

Turn Phone Price Shoppers into Customers

We bring light to the service adviser/manager position as the toughest job in the company. It is very possible that your caller may not be looking for a price because they don’t …

RR 399: Service Talk 1 – The Service Adviser | Center of the Hub – Customer – Technician – Owner

January 22nd, 2019

48:20

Service Talk Part 1 - The Center of the Hub: Customer - Technician - Owner

Service advisors are the liaisons between the customer, technicians and the owners. Their job is one of the most important in the aftermarket …

FTR 029: Tom Ham Part 1: What Techs want from Shop Owners

January 21st, 2019

9:24

What Techs want from Shop Owners. Shop Owners: Make Me Want To Work For You. Survey information from Automotive Management Network.

THA 102: Second Chance – Working with and Supporting Addiction

January 16th, 2019

59:55

Second Chance - Working with and Supporting Addiction

We cover a lot of ground in this episode that will open your eyes to addiction including the way out, living life without, the law of exposure, the reward system, …

RR 397: Acquisition Integration – A Look Inside a New Location Transition

January 15th, 2019

38:19

Acquisition Integration: A Look Inside a New Location Transition

Mike Allen, a General Manager Telle Tires and Auto Centers tells of his first-hand experience integrating a recent acquisition. This episode will show you …

FTR 028: Ryan Clo – Taking Care of the Customer is More Than Taking Care of the Car

January 14th, 2019

7:03

Andy Bizub Is The Dealer Alternative And He Tells You Why All Independents Should Be.

RR 396: Education – Inside the Automotive Business School of Canada

January 11th, 2019

42:14

Education - Inside the Automotive Business School of Canada

Listen to the story of how one Automotive Business College prepares students for an …

THA 101: Ghosting – Minimizing New Hire No Shows

January 9th, 2019

50:19

Ghosting: Minimizing New Hire No Shows.

When ghosting happens, you are always wondering what you did wrong. For many, you are always improving your HR …

RR 395: Shop Talk 8 – Second Shop Challenge | The Power of Blacktop | Industry Image

January 8th, 2019

51:18

Shop Talk 8 - Second Shop Challenge - The Power of Blacktop - Industry Image

I’m so glad to welcome John Eppstein from John’s Automotive Care in San Diego, CA, Scott Pelava from Lonsdale Auto Works in Lonsdale, MN, and …

FTR 027: Andy Bizub – Be The Dealer Alternative

January 7th, 2019

11:40

Andy Bizub Is The Dealer Alternative And He Tells You Why All Independents Should Be.

RR 394: What Quality Employees Really Want – Results From a Technician Survey

January 4th, 2019

37:21

What Quality Employees Really Want - Results From a Technician Survey

Join Tom Ham from Auto Centric and Automotive Management Network (AMN)as we talk …

THA 100: Up Your Game: Become a Level Five Leader and Improve, You, Your Business and the Aftermarket

January 2nd, 2019

1:06:36

Up Your Game: Become a Level Five Leader and Improve You and the Aftermarket

Think of this podcast like 9 five minute Ted Talks. Here are the topics covered, Listening, Resilience, Learn to be a CEO, Perseverance, Invest …

RR 393: ADAS is the Next Big Thing. Advice From an ADAS Calibration Shop.

January 1st, 2019

45:32

ADAS is the Next Big Thing. Advice from an ADAS Calibration Shop.

Matthew Roayaee is franchise owner of Auto Check- Cypress Station in Katy, TX. Matthew brings his insights as an ADAS calibration shop. Matthew made the …

FTR 026: Derek Kaufman on Start-Stop Technology

December 31st, 2018

8:47

Derek Kaufman has an intriguing thought on the growth of start/stop systems and what they are really doing for vehicle owners. He is also thinking …

RR 392: Shop Talk 7 – The Leading Ladies

December 28th, 2018

43:39

Shop Talk 7 -Leading Ladies

Judi Haglin, from Haglin Automotive, Boulder CO, Shelle Bennett, from Mike’s Kars in Gettysburg, PA and Kelli Weatherby …

THA 099: The New Tax Law Impact on the Service Professional

December 26th, 2018

51:31

The Impact of the New 2018 Tax Law on the Service Professional

Join Reed Meils, Financial Therapist and Partner in Paar, Melis and Assoc., Mt. Airy, MD, Hunt Demarest, CPA at Paar, Melis and Assoc and shop owner Gerry …

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