Remarkable Results Radio Podcast

100 EpisodesProduced by Carm Capriotto: Automotive Aftermarket Professional, Podcaster Radio Show Host, Perpetual Student

Automotive Aftermarket Success Stories

episodes iconAll Episodes

THA 111: Building New Customers

March 20th, 2019

59:10

Building New Customers

David Roman from Done with Care - Auto Repair from Merium, KS and Greg Bunch from Aspen Auto Clinic from Colorado Springs and …

RR 415: Mitch Schneider – Legacy Aftermarket Influencer

March 19th, 2019

45:47

Mitch Schneider - Legacy Industry Influencer.

You know Mitch Schneider. He is truly a legacy icon of our industry. He has dedicated his life to run a …

FTR 037: Scott Wheeler – Are You Really Listening to Your Customer?

March 18th, 2019

10:05

Aaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire System

RR 414: Elevating Our Industry’s Definition of Mechanic/Technician

March 15th, 2019

54:21

Elevating our Industries’ Definition of a Mechanic/Technician

The mechanic/technician is more than just the person who repairs and maintains machinery. He is an automotive professional.

As we discuss bringing a new …

THA 110: Charging What We Are Worth

March 13th, 2019

50:24

Charging What We Are Worth

We talk professional courtesy, labor rates, training, having the right value proposition for your customer so you can charge accordingly, the labor rate spread in our communities, and why you …

RR 413: Jill Trotta on Pricing Transparency

March 12th, 2019

31:39

Understanding Consumer Behaviour through Price Transparency

Jill Trotta Vice President, Industry Advocacy and Sales RepairPal, discusses pricing transparency and reiterates the fact that it is not going away. Every shop …

FTR 036: Dwayne Myers – Say NO to the Technician Shortage

March 11th, 2019

23:56

Aaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire System

RR 412: Dave Fischer – OSHA and Labor Law Expert Helps You Minimize Fines and Get Compliant

March 8th, 2019

28:22

OSHA and Labor Law Expert Helps You Minimize Fines and Get Compliant

Now let’s get some costly roadblocks out of the way as I talk One On One with Dave Fischer, a labor law expert, with California Employer’s Services. …

THA 109: How to Handle the Overload of Information, Workload and All That You Have to Learn.

March 6th, 2019

40:00

How to Handle the Overload of Information, Workload and All That You Have to Learn

We are in deep talking about how they deal with getting things done, keeping up on their learning curve, dealing with an overstuffed …

RR 411: Changing of the Guard at ASCCA with Incoming President John Eppstein

March 5th, 2019

36:33

Changing of the Guard at ASCCA with Incoming President John Eppstein

Incoming President; John Eppstein of John’s Automotive Care in San Diego, CA, and Incoming Vice-President; Rory Balmer of Twin Peaks Auto Service in …

FTR 035: Aaron Shaffer – Sell Premium Products For All the Right Reasons

March 4th, 2019

8:24

Aaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire System

RR 410: Tom Ham – Running Your Business Remotely

March 1st, 2019

28:30

Tom Ham: Running your Business Remotely

Tom answers some big questions like: Does it take the right culture and people to make working remotely work? …

THA 108: The Value of a Professional HR Support Company

February 27th, 2019

49:46

The Value of a Professional HR Support Company

OK Let’s Talk HR and Professional Employer Organizations (PEO). The Academy team includes Kevin & Lisa Eckler, Foreign Car Specialists, Poughkeepsie, and PEO …

RR 409: AJ Nealey: Living the Dream. Turned His Vision Into His Reality. No, is Hard To Say for AJ!

February 26th, 2019

39:01

AJ Nealey: Living the Dream. Turned His Vision Into His Reality. No, is Hard To Say for AJ!

AJ Nealey from Nealey’s Auto Service in Edgewater, MD shares a bit of his legacy as a racer but concentrated on the …

FTR 034: Greg Bunch – Take Your Toolbox Home

February 25th, 2019

10:46

Are you an Automotive Person in Automotive Business or a Business Person in the Automotive Business.

RR 408: Scott Shotton – Straight Talk on Entry Level Technicians, Tips on Becoming an Aftermarket Trainer and Post-Secondary Automotive Education

February 22nd, 2019

40:33

Scott Shotton: Straight Talk on Entry Level Technicians, Tips on Becoming an Aftermarket Trainer and Post-Secondary Automotive Education

Scott and I …

THA 107: Discover How To Keep Your Women Customers For Life

February 20th, 2019

44:21

Discover How To Keep Your Women Customers For Life

We heard the stats that the female makes up over 50% of your customer base. That is based on certain geographies and demographics. Some are higher, some are lower. But …

RR 407: Dennis Montalbano: He Survived a Heart Attack and Stroke and so Did His Business!

February 19th, 2019

40:49

Dennis Montalbano: He Survived a Heart Attack and Stroke and so Did His Business!

This isn’t the first episode I’ve done on having a health scare. Think about it. The interviews I’ve done lived through their health …

FTR 033: Kirk Richardson On Technician Pay Plans

February 18th, 2019

14:20

Kirk Richardson is a young and successful entrepreneur. Born into a blue-collar, hard-working family, he was a below average student in high school …

RR 406: Geek Talk 2.0 Part 3: The Independents Biggest Competitor

February 15th, 2019

45:51

Geek Talk 2.0 Part Three - The Independents Biggest Competitor

This episode will enlighten and open your eyes to who are the biggest competitors of the independent shops; how to deal with them and how to market against …

THA 106: Managing a Negative Online Review

February 13th, 2019

50:31

Managing a Negative Online Review

The Academy panel will go over a 5 step process and go above and beyond by sharing their personal experiences.

So you got a "NEGATIVE" Review now what? Here is a 5 step process we are …

RR 405: Barry Barrett – Book Review – Never Split The Difference by Chris Voss

February 12th, 2019

40:03

Barry Barrett - Book Review - Never Split The Difference by Chris Voss

Barry reviews and shows the principles of the book by Chris Voss and Tahl Raz called “Never split the difference - Negotiating As If Your Life …

FTR 032: Pierre Respaut – Has Seen a Technical Revolution in His Lifetime

February 11th, 2019

9:25

Pierre Respaut has a steep history as an automotive shop owner, dealership mechanic/technician, and trainer. He is in the aftermarket for fifty years.

Pierre worked at BMW and Ferrari dealerships and owned “Ultimate …

RR 404. Rodney Pierini. A Grant That Supports Automotive Education – First Of Its Kind

February 8th, 2019

18:58

A Grant that Ensures The Future of the Aftermarket.

CAWA receives a $25K grant from the University of the Aftermarket. The program would consider …

THA 105: Catering to the Millennial Customer

February 6th, 2019

39:01

Catering to the Millennial Customer

We are talking with three millennial aftermarket successors, they are each involved in the family service …

RR 403: Lucas Underwood – Take Ownership and Learn from your Mistakes. Find Humility.

February 5th, 2019

38:01

Lucas Underwood - Take Ownership and Learn from your Mistakes. Find Humility.

There are a lot of responsibilities being a business owner. You have to …

FTR 031: Brett Bohlmann – Fixing Our Leadership Deficit

February 4th, 2019

12:23

Leadership Deficit: Let’s Get Into the People Building Business. Brett Bohlmann talks about the technician shortage with an interesting twist.

RR 402: Generation Z – Understanding Our Newest Employees and Customers

February 1st, 2019

25:07

Generation Z - Understanding Our Newest Employees and Customers

Generation Z our newest generation born from 1990 until 1995 that are ready for the workforce and will become your customer. They are on their way to make a …

THA 104: Business Coaches Lab: The Art of Implementation – How to Get Things Done

January 30th, 2019

51:26

The Business Coaches LAB: The Art of Implementation: How To Get Things Done.

In our continuing series of the Business Coaches Lab, we work to help you get into gear. The coaches mostly agree that there a few key problems …

RR 401: Family Succession Part 1 – Our Future Female Shop Owners

January 29th, 2019

41:06

Family Succession Part 1 - Our Future Female Shop Owners

We are talking to three millennial ladies who are geared for the succession of the family business. Many of our aftermarkets family businesses want to retire …

FTR 030: Tom Ham Part 2: What Owners Want From Their Technicians

January 28th, 2019

11:38

What Owners want from their technicians. Technicians please get all in and understand my perspective on your important role in 'my' service …

RR 400: 400th Episode Milestone. What does it mean to “Listen To Learn Just One Thing.”

January 25th, 2019

59:57

400th Episode Milestone. What does it mean to “Listen To Learn Just One Thing.

Welcome to the 400th episode. I started back in March 2015 with the seed of an idea to help all ships rise in the industry. Hats off to those …

THA 103: Turn Price Shopping Callers Into Customers.

January 23rd, 2019

52:31

Turn Phone Price Shoppers into Customers

We bring light to the service adviser/manager position as the toughest job in the company. It is very possible that your caller may not be looking for a price because they don’t …

RR 399: Service Talk 1 – The Service Adviser | Center of the Hub – Customer – Technician – Owner

January 22nd, 2019

48:20

Service Talk Part 1 - The Center of the Hub: Customer - Technician - Owner

Service advisors are the liaisons between the customer, technicians and the owners. Their job is one of the most important in the aftermarket …

FTR 029: Tom Ham Part 1: What Techs want from Shop Owners

January 21st, 2019

9:24

What Techs want from Shop Owners. Shop Owners: Make Me Want To Work For You. Survey information from Automotive Management Network.

RR 398: Shop Talk 9 – Hitting The Brick Wall – Business and Leadership Transformation

January 18th, 2019

47:17

Shop Talk 9 - Business and Leadership Transformation

I’m so glad to welcome Chris Machado from JCircle M Truck Repair, Inc. in Bakersfield, Ca and Corey Evaldi from Olmstead Auto Care, North Ridgeville, Ohio. Two …

THA 102: Second Chance – Working with and Supporting Addiction

January 16th, 2019

59:55

Second Chance - Working with and Supporting Addiction

We cover a lot of ground in this episode that will open your eyes to addiction including the way out, living life without, the law of exposure, the reward system, …

RR 397: Acquisition Integration – A Look Inside a New Location Transition

January 15th, 2019

38:19

Acquisition Integration: A Look Inside a New Location Transition

Mike Allen, a General Manager Telle Tires and Auto Centers tells of his first-hand experience integrating a recent acquisition. This episode will show you …

FTR 028: Ryan Clo – Taking Care of the Customer is More Than Taking Care of the Car

January 14th, 2019

7:03

Andy Bizub Is The Dealer Alternative And He Tells You Why All Independents Should Be.

RR 396: Education – Inside the Automotive Business School of Canada

January 11th, 2019

42:14

Education - Inside the Automotive Business School of Canada

Listen to the story of how one Automotive Business College prepares students for an …

THA 101: Ghosting – Minimizing New Hire No Shows

January 9th, 2019

50:19

Ghosting: Minimizing New Hire No Shows.

When ghosting happens, you are always wondering what you did wrong. For many, you are always improving your HR …

RR 395: Shop Talk 8 – Second Shop Challenge | The Power of Blacktop | Industry Image

January 8th, 2019

51:18

Shop Talk 8 - Second Shop Challenge - The Power of Blacktop - Industry Image

I’m so glad to welcome John Eppstein from John’s Automotive Care in San Diego, CA, Scott Pelava from Lonsdale Auto Works in Lonsdale, MN, and …

FTR 027: Andy Bizub – Be The Dealer Alternative

January 7th, 2019

11:40

Andy Bizub Is The Dealer Alternative And He Tells You Why All Independents Should Be.

RR 394: What Quality Employees Really Want – Results From a Technician Survey

January 4th, 2019

37:21

What Quality Employees Really Want - Results From a Technician Survey

Join Tom Ham from Auto Centric and Automotive Management Network (AMN)as we talk …

THA 100: Up Your Game: Become a Level Five Leader and Improve, You, Your Business and the Aftermarket

January 2nd, 2019

1:06:36

Up Your Game: Become a Level Five Leader and Improve You and the Aftermarket

Think of this podcast like 9 five minute Ted Talks. Here are the topics covered, Listening, Resilience, Learn to be a CEO, Perseverance, Invest …

RR 393: ADAS is the Next Big Thing. Advice From an ADAS Calibration Shop.

January 1st, 2019

45:32

ADAS is the Next Big Thing. Advice from an ADAS Calibration Shop.

Matthew Roayaee is franchise owner of Auto Check- Cypress Station in Katy, TX. Matthew brings his insights as an ADAS calibration shop. Matthew made the …

FTR 026: Derek Kaufman on Start-Stop Technology

December 31st, 2018

8:47

Derek Kaufman has an intriguing thought on the growth of start/stop systems and what they are really doing for vehicle owners. He is also thinking …

RR 392: Shop Talk 7 – The Leading Ladies

December 28th, 2018

43:39

Shop Talk 7 -Leading Ladies

Judi Haglin, from Haglin Automotive, Boulder CO, Shelle Bennett, from Mike’s Kars in Gettysburg, PA and Kelli Weatherby …

THA 099: The New Tax Law Impact on the Service Professional

December 26th, 2018

51:31

The Impact of the New 2018 Tax Law on the Service Professional

Join Reed Meils, Financial Therapist and Partner in Paar, Melis and Assoc., Mt. Airy, MD, Hunt Demarest, CPA at Paar, Melis and Assoc and shop owner Gerry …

RR 391: What Happens When a Technician Becomes a Customer for Automotive Repair.

December 25th, 2018

37:16

What Happens When a Technician Becomes a Customer for Automotive Repair.

Pete Meir, Director of Training for the UBM Advanstar Automotive Group, which includes Motor Age magazine, wrote a story “When a Technician …

FTR 025: Bill Nalu on Abundance

December 24th, 2018

5:46

Bill Nalu has been a great contributor to our many panel discussions. And as many of know, Bill is a big and deep thinker. You may need to listen to this twice so that you can appreciate the simplicity and depth of his …

RR 390: DATA – How Understanding Search Habits Will Help Grow New Customers

December 21st, 2018

35:38

DATA - How Understanding Search Habits Will Help Grow New Customers

Al Haberstroh, a partner and Chief Strategy Officer at MontAd Media has developed …

THA 098: Daytime Training vs Night Time Training – A Discussion of Ideas

December 19th, 2018

50:44



 Your Learning Curve Never Sounded So Good

 

Chris Chesney is the Senior Director of Customer Training, CARQUEST Technical Institute, and a NASTF board member and a member of the ‘Road To Great Technician’ project.  …

RR 389: The Art of Successful Mentoring

December 18th, 2018

42:05

The Art of Successful Mentoring

Dr. John Passante is a well-respected mentor who has 35+ years of experience in human resource and organizational …

FTR 024: Rick White – Overcoming the Blame Game

December 17th, 2018

6:11

Rick White helps you over the Blame Game

RR 388: Re-Inventing You! A Personal Story Of Prolific Change.

December 14th, 2018

46:07

Re-Inventing You! A Personal Story Of Prolific Change.

Carlo Sabucco from Sils Complete Auto Care Centre, a successful 8 bay shop on the east side of …

THA 097: Service Professional Loyalty: A Supplier Perspective

December 12th, 2018

54:32

Service Professional Loyalty: A Supplier Perspective

On the panel is Brad Hartline, from Hyde Villa Auto Parts President and Pottsville Auto Parts in the Reading PA markets and Trevor Martin, President, Vaca Valley Auto …

RR 387: In Praise of Our Trainers

December 11th, 2018

48:21

In Praise of Our Trainers

Our Guests: Bob Greenwood, AMAM, is the President and CEO of Automotive Aftermarket E-Learning Centre Ltd and has over 40 years’ experience working with Independent shops developing their …

FTR 023: Greg Buckley – Are We Pigeonholing Ourselves Into Just One Area Of Repair?

December 10th, 2018

7:24

Greg Buckley Wonders if we Are Pigeonholing Ourselves Into Just One Area Of Repair

RR 386: Shop Talk 6 – Making it Work – Husband and Wife Partners

December 7th, 2018

44:41

Making it Work: Husband and Wife Partners

Our married partners are Judi and Dana Haglin of Haglin Automotive Boulder, CO, along with Kim and Rob …

THA 096: Engaging Kids in the Automotive

December 5th, 2018

52:10

Engage our Kids in the Automotive

This episode is a call to action to step up and get involved in your high school or college advisory boards and your …

RR 385: AAPEX 2018 – Driving the Aftermarket to be Ahead of the Curve

December 4th, 2018

32:42

AAPEX 2018 - Driving the Aftermarket to be Ahead of the Curve

The Auto Care Association and the Automotive Aftermarket Suppliers Association (AASA) are valued partners working together to meet the needs of the industry …

FTR 022: Scott Brown – Don’t Ignore ADAS. Know it. Learn it.

December 3rd, 2018

5:53

Scott Brown: Don't Ignore ADAS. Know it. Learn it. Take A Hard Look at ADAS Technology.

RR 384: Women In Auto Care 2018 Honorees!

November 30th, 2018

44:20

Women In Auto Care 2018 Honorees!

In this episode, we are talking with the 2018 Women In Auto Care honorees. Share their achievements, triumph and the road to their success in this long-form audio interview recorded at …

THA 095: Taking Good DVI Pictures

November 28th, 2018

58:00

Taking Great DVI Pictures

Taking quality DVI pictures reflects on your brand and helps the customers builds trust. The power of demonstrating work needed and future maintenance concerns in the art of picture …

RR 383: AAPEXedu 2018 The Road To Great Technicians – Roundtable

November 27th, 2018

1:45:12

AAPEX EDU 2018 The Road To Great Technicians

A fundamentally valuable discussion as we get ready to deal with the tsunami of seeding our industry with our future technicians that will have the competencies necessary to …

FTR 021: Do You Need a Mentor? Who In Your Life Can You Mentor?

November 26th, 2018

14:46

Brin Kline says we can solve a ton of problems inside the industry if each of us found someone to mentor or to mentor you.

Brin explains the value he …

RR 382: A Champion for Women in The Automotive Industry

November 23rd, 2018

39:34

A Champion for Women in The Automotive Industry

Jody DeVere is a champion for women in the automotive industry, and her company AskPatty.com, Inc. serves as an important point of contact for many women who are seeking …

THA 094: ASE – The Industry Credential and YOU!

November 21st, 2018

57:17

ASE: The Industry Credential and You

It is time to best understand “your” role in bringing the value of ASE to your technician, your customer, and the …

RR 381: SVI – Secure Vehicle Interface: The Future In Secured, Standardized, And Direct Access to Vehicle Networks

November 20th, 2018

40:19

Repairing and Diagnosing Tomorrows Tech With Access and Authority Using Secure Vehicle Interface

Joe Register is Vice-President of Merging …

FTR 020: The Automotive Aftermarket Must Decide To Charge for a Comprehensive Vehicle Inspection

November 19th, 2018

15:39

Craig O'Neill - The Automotive Aftermarket Must Decide To Charge for a Comprehensive Vehicle Inspection

RR 380: UNCOPYABLE. How To Create an Unfair Advantage Over Your Competition.

November 16th, 2018

40:07

Uncopyable. How To Create an Unfair Advantage Over Your Competition

Steve Miller is best known as Kelly’s Dad and The Marketing Gunslinger. He is the best selling author, speaker, and a renowned marketing strategist. He …

THA 093: How Not To Be a Micro Manager

November 14th, 2018

49:31

Stop Being a Micro Manager

Have you ever said I need to give my people the freedom to spread their wings and make more decisions? Ever wondered why …

RR 379: A Banker and a Master Tech Build a BMW Specialty Shop – Down Under

November 13th, 2018

48:50

A Banker and a Master Tech Build a BMW Specialty Shop - Down Under

Ken Christie is the Chief Financial Officer of the Australian Bank division of …

FTR 019: Kevin McClain Wants to Know Where Are You?

November 12th, 2018

10:23

FTR 019 Kevin McClain Wants to Know Where Are You? Never Miss Another Training Venue.

RR 378: John Passante – You Can’t Handle The Truth – The Power of Performance Reviews

November 9th, 2018

41:37

Dr. John Passante - You Can’t Handle The Truth - The Power of Performance Reviews.

John Passante is a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development …

THA 092: The Extreme Value of Shop Tours

November 7th, 2018

51:40

The Extreme Value of Shop Tours

Recorded live at Franks European in Las Vegas, NV, listen to Frank Scandura, Vinnie Lucido, Andy Bizub, Deb Van Batenburg, Greg Bunch, Jimmy Lea, Bill Nalu, Shari Pheasant, and Vic …

RR 377: Gary Smith – The Knowledge Of Electricity Is The Basis Of Every Solution To A Diagnostics Problem

November 6th, 2018

27:16

The Knowledge Of Electricity Is The Basis Of Every Solution To A Diagnostics Problem

Gary Smith has been fascinated with electricity his whole life …

FTR 018: Kyle Holt – Will We Let Other Industries Poach our Technicians?

November 5th, 2018

11:27

Will We Let Other Industries Poach our Technicians?

RR 376: The Undeniable Rise of Digital Vehicle Inspection (DVI)

November 2nd, 2018

36:52

The Indisputable Rise of Digital Vehicle Inspections (DVI)

The members of this roundtable are Chris Cloutier of Golden Rule Auto Care and Autotext.me, …

THA 091: Workshop – Service Adviser Roleplay – Part 2

October 31st, 2018

52:54

Service Adviser Role Play Part 2

Again this team digs deep to help aftermarket professionals learn more about the service advisor position. This is …

RR 375: Trained By Techs – Creating a Training Commitment Inside All Shops

October 30th, 2018

47:19

Trained By Techs - Creating a Training Commitment Inside All Shop

Recorded at ASA-PA’s the panel is Keith Perkins, Richard Falco, Tomi Oliva and Mario Rojas. We discuss the loss of our talent, that being a lead …

FTR 017: Bob Pulverenti – Unite Our Associations To Create Strength In Numbers

October 29th, 2018

11:40

We Need To Collaborate As An Industry And Unite Our Associations To Create Strength In Numbers.

RR 374: Shop Talk 6 – Change or Be Changed – Dean Bailey and Doug Rogers.

October 26th, 2018

42:46

Shop Talk 6: Change or Be Changed - Doug Rogers and Dean Bailey

The Roundtable has Dean Bailey, from King’s Auto Service and Hybrid Kings and Doug Rogers, Owner of Autohaus Import both from Raleigh, NC. Recorded at ASTE …

THA 090: Business Coaches Lab: Five Dysfunctions of a CEO

October 24th, 2018

1:01:02

The Business Coaches LAB: The Five Dysfunctions of a CEO. Becoming a Better Leader.

Learn about these Dysfunctions: the Absence of Trust, the Fear of Conflict, the Lack of Commitment, the Avoidance of Accountability and …

RR 373: Shop Talk 5 – Retired and Still Helping the Industry

October 23rd, 2018

40:34

Shop Talk 5 - Retired and Still Helping the Industry

The Roundtable consists of Gary Summerfield, Don Griffin, and Tommy Kendall.

Gary and Don are retired shop owners, who are now landlords and Tommy is still contributing …

FTR 016: Craig Van Batenburg offers Eight Critical Changes We Must Consider to Improve the Aftermarket

October 22nd, 2018

16:24

Craig Van Batenburg offers Eight Critical Changes We Must Consider to Improve the Aftermarket

RR 372: Edwin Hazzard – Training is the Responsibility of the Technician

October 19th, 2018

23:02

Did You Know That Training is the Responsibility of the Technician?

A hard-hitting interview on technician training with trainer, writer, and mobile diagnostic tech Edwin Hazzard, Owner of Southeast Mobile Tech who has a …

THA 089: Open Four, Five or Six Days a Week. You Decide.

October 17th, 2018

50:03

Open Four, Five, Six Days a Week. Listen to the Debate.

The panel includes Tom Piippo Tri-County Motors, Rudyard, MI, Bill Nalu, Interstate Auto Care Madison Heights, MI, and Alan ‘Ollie’ Gelfand, from German Car Depot, …

RR 371: Technician Round Table at ASTE – Griffin-Reynolds-Steele

October 16th, 2018

47:12

Technician Talk: Retention, Aftermarket Training vs. Dealership Training And How To Handle And Fix Mistakes In The Shop.

The panel consists of Mike …

FTR 015: Barry Barrett – Do You Have The Right Customer?

October 15th, 2018

8:23

Barry Barrett Director of Training from RLO on having ‘The Right Customer'

RR 370: Darren Garlock Treating Company Culture and Customer Retention Alike!

October 12th, 2018

34:09

Treating Company Culture and Customer Retention Alike!

Darren Garlock along with his brother Dan are the owners of Silver Lake Auto & Tire Center …

THA 088: Everything I Did Wrong and What I Learned

October 10th, 2018

54:09

Everything I Did Wrong and What I Learned

If you are a person who thinks you can do everything yourself, then you need to listen to this trio explain their knock upside the head ‘V8’ moments when they realized it was the …

RR 369: Patrick McHugh. Using a Scoreboard to Manage Shop Performance.

October 9th, 2018

39:13

Patrick McHugh. Using a Scoreboard to Manage Shop Performance.

In this episode, Patrick shows us an interesting way of tracking progress and goals in his shop with his new scoreboard. It actually came from a discussion …

FTR 014: Bill Nalu wonders – Are You Willing To Be A Messenger For Our Industry?

October 8th, 2018

9:59

Bill Nalu - Are You Willing To Be A Messenger For Our Industry?

RR 368: Shop Talk 4. Gaining New Customers Through Marketing Automation.

October 5th, 2018

47:33

Gaining New Customers Through Marketing Automation

Shop Talk 4 brings Doug Callaghan from Vic’s Service Centre, David Roman Done With Care Auto Repair, and Bill DeBoer Jr, AAM from DeBoer’s Auto Sales and Service …

THA 087: Automotive Career’s Starts in High School and in the Home!

October 3rd, 2018

48:56

An Automotive Career Starts in High School and in the Home!l

We, as a collective aftermarket, need to stop talking about the need for quality …

RR 367: Mike Tatich. John Maxwell Leadership Certified.

October 2nd, 2018

50:42

Mike Tatich. John Maxwell Certified Leadership Coach

Mike Tatich, President of Tatich’s TMT Automotive Inc., Bremen, Indiana made a major decision after reading many of John Maxwell’s Books on Leadership to become a …

FTR 013: Jeremy O’Neal on How to Train a Service Adviser

October 1st, 2018

10:14

Jeremy O'Neal on How To Train a Service Adviser

RR 366: Defend Our Marketplace – Keeping Up With Connected Cars

September 28th, 2018

38:05

Defend Our Marketplace - Keeping Up With Connected Cars

Our ASCCA Connected Cars Panel; Carolyn Coquillette of Luscious Garage, San Francisco, CA, …

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