Remarkable Results Radio Podcast

Building New Customers

David Roman from Done with Care - Auto Repair from Merium, KS and Greg Bunch from Aspen Auto Clinic from Colorado Springs and …

Mitch Schneider - Legacy Industry Influencer.

You know Mitch Schneider. He is truly a legacy icon of our industry. He has dedicated his life to run a …

Aaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire System

Elevating our Industries’ Definition of a Mechanic/Technician

The mechanic/technician is more than just the person who repairs and maintains machinery. He is an automotive professional.

As we discuss bringing a new …

Charging What We Are Worth

We talk professional courtesy, labor rates, training, having the right value proposition for your customer so you can charge accordingly, the labor rate spread in our communities, and why you …

Understanding Consumer Behaviour through Price Transparency

Jill Trotta Vice President, Industry Advocacy and Sales RepairPal, discusses pricing transparency and reiterates the fact that it is not going away. Every shop …

Aaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire System

OSHA and Labor Law Expert Helps You Minimize Fines and Get Compliant

Now let’s get some costly roadblocks out of the way as I talk One On One with Dave Fischer, a labor law expert, with California Employer’s Services. …

How to Handle the Overload of Information, Workload and All That You Have to Learn

We are in deep talking about how they deal with getting things done, keeping up on their learning curve, dealing with an overstuffed …

Changing of the Guard at ASCCA with Incoming President John Eppstein

Incoming President; John Eppstein of John’s Automotive Care in San Diego, CA, and Incoming Vice-President; Rory Balmer of Twin Peaks Auto Service in …

Aaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire System

Tom Ham: Running your Business Remotely

Tom answers some big questions like: Does it take the right culture and people to make working remotely work? …

The Value of a Professional HR Support Company

OK Let’s Talk HR and Professional Employer Organizations (PEO). The Academy team includes Kevin & Lisa Eckler, Foreign Car Specialists, Poughkeepsie, and PEO …

AJ Nealey: Living the Dream. Turned His Vision Into His Reality. No, is Hard To Say for AJ!

AJ Nealey from Nealey’s Auto Service in Edgewater, MD shares a bit of his legacy as a racer but concentrated on the …

Are you an Automotive Person in Automotive Business or a Business Person in the Automotive Business.

Scott Shotton: Straight Talk on Entry Level Technicians, Tips on Becoming an Aftermarket Trainer and Post-Secondary Automotive Education

Scott and I …

Discover How To Keep Your Women Customers For Life

We heard the stats that the female makes up over 50% of your customer base. That is based on certain geographies and demographics. Some are higher, some are lower. But …

Dennis Montalbano: He Survived a Heart Attack and Stroke and so Did His Business!

This isn’t the first episode I’ve done on having a health scare. Think about it. The interviews I’ve done lived through their health …

Kirk Richardson is a young and successful entrepreneur. Born into a blue-collar, hard-working family, he was a below average student in high school …

Geek Talk 2.0 Part Three - The Independents Biggest Competitor

This episode will enlighten and open your eyes to who are the biggest competitors of the independent shops; how to deal with them and how to market against …

Managing a Negative Online Review

The Academy panel will go over a 5 step process and go above and beyond by sharing their personal experiences.

So you got a "NEGATIVE" Review now what? Here is a 5 step process we are …

Barry Barrett - Book Review - Never Split The Difference by Chris Voss

Barry reviews and shows the principles of the book by Chris Voss and Tahl Raz called “Never split the difference - Negotiating As If Your Life …

Pierre Respaut has a steep history as an automotive shop owner, dealership mechanic/technician, and trainer. He is in the aftermarket for fifty years.

Pierre worked at BMW and Ferrari dealerships and owned “Ultimate …

A Grant that Ensures The Future of the Aftermarket.

CAWA receives a $25K grant from the University of the Aftermarket. The program would consider …

Catering to the Millennial Customer

We are talking with three millennial aftermarket successors, they are each involved in the family service …

Lucas Underwood - Take Ownership and Learn from your Mistakes. Find Humility.

There are a lot of responsibilities being a business owner. You have to …

Leadership Deficit: Let’s Get Into the People Building Business. Brett Bohlmann talks about the technician shortage with an interesting twist.

Generation Z - Understanding Our Newest Employees and Customers

Generation Z our newest generation born from 1990 until 1995 that are ready for the workforce and will become your customer. They are on their way to make a …

The Business Coaches LAB: The Art of Implementation: How To Get Things Done.

In our continuing series of the Business Coaches Lab, we work to help you get into gear. The coaches mostly agree that there a few key problems …

Family Succession Part 1 - Our Future Female Shop Owners

We are talking to three millennial ladies who are geared for the succession of the family business. Many of our aftermarkets family businesses want to retire …

What Owners want from their technicians. Technicians please get all in and understand my perspective on your important role in 'my' service …

400th Episode Milestone. What does it mean to “Listen To Learn Just One Thing.

Welcome to the 400th episode. I started back in March 2015 with the seed of an idea to help all ships rise in the industry. Hats off to those …

Turn Phone Price Shoppers into Customers

We bring light to the service adviser/manager position as the toughest job in the company. It is very possible that your caller may not be looking for a price because they don’t …

Service Talk Part 1 - The Center of the Hub: Customer - Technician - Owner

Service advisors are the liaisons between the customer, technicians and the owners. Their job is one of the most important in the aftermarket …

What Techs want from Shop Owners. Shop Owners: Make Me Want To Work For You. Survey information from Automotive Management Network.

Shop Talk 9 - Business and Leadership Transformation

I’m so glad to welcome Chris Machado from JCircle M Truck Repair, Inc. in Bakersfield, Ca and Corey Evaldi from Olmstead Auto Care, North Ridgeville, Ohio. Two …

Second Chance - Working with and Supporting Addiction

We cover a lot of ground in this episode that will open your eyes to addiction including the way out, living life without, the law of exposure, the reward system, …

Acquisition Integration: A Look Inside a New Location Transition

Mike Allen, a General Manager Telle Tires and Auto Centers tells of his first-hand experience integrating a recent acquisition. This episode will show you …

Andy Bizub Is The Dealer Alternative And He Tells You Why All Independents Should Be.

Education - Inside the Automotive Business School of Canada

Listen to the story of how one Automotive Business College prepares students for an …

Ghosting: Minimizing New Hire No Shows.

When ghosting happens, you are always wondering what you did wrong. For many, you are always improving your HR …

Shop Talk 8 - Second Shop Challenge - The Power of Blacktop - Industry Image

I’m so glad to welcome John Eppstein from John’s Automotive Care in San Diego, CA, Scott Pelava from Lonsdale Auto Works in Lonsdale, MN, and …

Andy Bizub Is The Dealer Alternative And He Tells You Why All Independents Should Be.

What Quality Employees Really Want - Results From a Technician Survey

Join Tom Ham from Auto Centric and Automotive Management Network (AMN)as we talk …

Up Your Game: Become a Level Five Leader and Improve You and the Aftermarket

Think of this podcast like 9 five minute Ted Talks. Here are the topics covered, Listening, Resilience, Learn to be a CEO, Perseverance, Invest …

ADAS is the Next Big Thing. Advice from an ADAS Calibration Shop.

Matthew Roayaee is franchise owner of Auto Check- Cypress Station in Katy, TX. Matthew brings his insights as an ADAS calibration shop. Matthew made the …

Derek Kaufman has an intriguing thought on the growth of start/stop systems and what they are really doing for vehicle owners. He is also thinking …

Shop Talk 7 -Leading Ladies

Judi Haglin, from Haglin Automotive, Boulder CO, Shelle Bennett, from Mike’s Kars in Gettysburg, PA and Kelli Weatherby …

The Impact of the New 2018 Tax Law on the Service Professional

Join Reed Meils, Financial Therapist and Partner in Paar, Melis and Assoc., Mt. Airy, MD, Hunt Demarest, CPA at Paar, Melis and Assoc and shop owner Gerry …

What Happens When a Technician Becomes a Customer for Automotive Repair.

Pete Meir, Director of Training for the UBM Advanstar Automotive Group, which includes Motor Age magazine, wrote a story “When a Technician …

Bill Nalu has been a great contributor to our many panel discussions. And as many of know, Bill is a big and deep thinker. You may need to listen to this twice so that you can appreciate the simplicity and depth of his …

DATA - How Understanding Search Habits Will Help Grow New Customers

Al Haberstroh, a partner and Chief Strategy Officer at MontAd Media has developed …



 Your Learning Curve Never Sounded So Good

Chris Chesney is the Senior Director of Customer Training, CARQUEST Technical Institute, and a NASTF board member and a member of the ‘Road To Great Technician’ project.  …

The Art of Successful Mentoring

Dr. John Passante is a well-respected mentor who has 35+ years of experience in human resource and organizational …

Rick White helps you over the Blame Game

Re-Inventing You! A Personal Story Of Prolific Change.

Carlo Sabucco from Sils Complete Auto Care Centre, a successful 8 bay shop on the east side of …

Service Professional Loyalty: A Supplier Perspective

On the panel is Brad Hartline, from Hyde Villa Auto Parts President and Pottsville Auto Parts in the Reading PA markets and Trevor Martin, President, Vaca Valley Auto …

In Praise of Our Trainers

Our Guests: Bob Greenwood, AMAM, is the President and CEO of Automotive Aftermarket E-Learning Centre Ltd and has over 40 years’ experience working with Independent shops developing their …

Greg Buckley Wonders if we Are Pigeonholing Ourselves Into Just One Area Of Repair

Making it Work: Husband and Wife Partners

Our married partners are Judi and Dana Haglin of Haglin Automotive Boulder, CO, along with Kim and Rob …

Engage our Kids in the Automotive

This episode is a call to action to step up and get involved in your high school or college advisory boards and your …

AAPEX 2018 - Driving the Aftermarket to be Ahead of the Curve

The Auto Care Association and the Automotive Aftermarket Suppliers Association (AASA) are valued partners working together to meet the needs of the industry …

Scott Brown: Don't Ignore ADAS. Know it. Learn it. Take A Hard Look at ADAS Technology.

Women In Auto Care 2018 Honorees!

In this episode, we are talking with the 2018 Women In Auto Care honorees. Share their achievements, triumph and the road to their success in this long-form audio interview recorded at …

Taking Great DVI Pictures

Taking quality DVI pictures reflects on your brand and helps the customers builds trust. The power of demonstrating work needed and future maintenance concerns in the art of picture …

AAPEX EDU 2018 The Road To Great Technicians

A fundamentally valuable discussion as we get ready to deal with the tsunami of seeding our industry with our future technicians that will have the competencies necessary to …

Brin Kline says we can solve a ton of problems inside the industry if each of us found someone to mentor or to mentor you.

Brin explains the value he …

A Champion for Women in The Automotive Industry

Jody DeVere is a champion for women in the automotive industry, and her company AskPatty.com, Inc. serves as an important point of contact for many women who are seeking …

ASE: The Industry Credential and You

It is time to best understand “your” role in bringing the value of ASE to your technician, your customer, and the …

Repairing and Diagnosing Tomorrows Tech With Access and Authority Using Secure Vehicle Interface

Joe Register is Vice-President of Merging …

Craig O'Neill - The Automotive Aftermarket Must Decide To Charge for a Comprehensive Vehicle Inspection

Uncopyable. How To Create an Unfair Advantage Over Your Competition

Steve Miller is best known as Kelly’s Dad and The Marketing Gunslinger. He is the best selling author, speaker, and a renowned marketing strategist. He …

Stop Being a Micro Manager

Have you ever said I need to give my people the freedom to spread their wings and make more decisions? Ever wondered why …

A Banker and a Master Tech Build a BMW Specialty Shop - Down Under

Ken Christie is the Chief Financial Officer of the Australian Bank division of …

FTR 019 Kevin McClain Wants to Know Where Are You? Never Miss Another Training Venue.

Dr. John Passante - You Can’t Handle The Truth - The Power of Performance Reviews.

John Passante is a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development …

The Extreme Value of Shop Tours

Recorded live at Franks European in Las Vegas, NV, listen to Frank Scandura, Vinnie Lucido, Andy Bizub, Deb Van Batenburg, Greg Bunch, Jimmy Lea, Bill Nalu, Shari Pheasant, and Vic …

The Knowledge Of Electricity Is The Basis Of Every Solution To A Diagnostics Problem

Gary Smith has been fascinated with electricity his whole life …

Will We Let Other Industries Poach our Technicians?

The Indisputable Rise of Digital Vehicle Inspections (DVI)

The members of this roundtable are Chris Cloutier of Golden Rule Auto Care and Autotext.me, …

Service Adviser Role Play Part 2

Again this team digs deep to help aftermarket professionals learn more about the service advisor position. This is …

Trained By Techs - Creating a Training Commitment Inside All Shop

Recorded at ASA-PA’s the panel is Keith Perkins, Richard Falco, Tomi Oliva and Mario Rojas. We discuss the loss of our talent, that being a lead …

We Need To Collaborate As An Industry And Unite Our Associations To Create Strength In Numbers.

Shop Talk 6: Change or Be Changed - Doug Rogers and Dean Bailey

The Roundtable has Dean Bailey, from King’s Auto Service and Hybrid Kings and Doug Rogers, Owner of Autohaus Import both from Raleigh, NC. Recorded at ASTE …

The Business Coaches LAB: The Five Dysfunctions of a CEO. Becoming a Better Leader.

Learn about these Dysfunctions: the Absence of Trust, the Fear of Conflict, the Lack of Commitment, the Avoidance of Accountability and …

Shop Talk 5 - Retired and Still Helping the Industry

The Roundtable consists of Gary Summerfield, Don Griffin, and Tommy Kendall.

Gary and Don are retired shop owners, who are now landlords and Tommy is still contributing …

Craig Van Batenburg offers Eight Critical Changes We Must Consider to Improve the Aftermarket

Did You Know That Training is the Responsibility of the Technician?

A hard-hitting interview on technician training with trainer, writer, and mobile diagnostic tech Edwin Hazzard, Owner of Southeast Mobile Tech who has a …

Open Four, Five, Six Days a Week. Listen to the Debate.

The panel includes Tom Piippo Tri-County Motors, Rudyard, MI, Bill Nalu, Interstate Auto Care Madison Heights, MI, and Alan ‘Ollie’ Gelfand, from German Car Depot, …

Technician Talk: Retention, Aftermarket Training vs. Dealership Training And How To Handle And Fix Mistakes In The Shop.

The panel consists of Mike …

Barry Barrett Director of Training from RLO on having ‘The Right Customer'

Treating Company Culture and Customer Retention Alike!

Darren Garlock along with his brother Dan are the owners of Silver Lake Auto & Tire Center …

Everything I Did Wrong and What I Learned

If you are a person who thinks you can do everything yourself, then you need to listen to this trio explain their knock upside the head ‘V8’ moments when they realized it was the …

Patrick McHugh. Using a Scoreboard to Manage Shop Performance.

In this episode, Patrick shows us an interesting way of tracking progress and goals in his shop with his new scoreboard. It actually came from a discussion …

Bill Nalu - Are You Willing To Be A Messenger For Our Industry?

Gaining New Customers Through Marketing Automation

Shop Talk 4 brings Doug Callaghan from Vic’s Service Centre, David Roman Done With Care Auto Repair, and Bill DeBoer Jr, AAM from DeBoer’s Auto Sales and Service …

An Automotive Career Starts in High School and in the Home!l

We, as a collective aftermarket, need to stop talking about the need for quality …

Mike Tatich. John Maxwell Certified Leadership Coach

Mike Tatich, President of Tatich’s TMT Automotive Inc., Bremen, Indiana made a major decision after reading many of John Maxwell’s Books on Leadership to become a …

Jeremy O'Neal on How To Train a Service Adviser

Defend Our Marketplace - Keeping Up With Connected Cars

Our ASCCA Connected Cars Panel; Carolyn Coquillette of Luscious Garage, San Francisco, CA, …