Remarkable Results Radio Podcast

Servando Orozco - A Franchising Business Template for the Aftermarket

Servando Orozco, CEO and founder of Orozco's Auto Service owns a four-store operation based out of Long Beach, CA. Franchising is nothing new to …

FTR 063 Matt Fanslow - What The Aftermarket Can Learn From Reality Tv Business Shows. Have you ever watched a reality Business TV show and related to the owner who was on the hot

RR 463: Mike Davidson - Wage and Hour Laws and Keeping Compliant

As you go through this episode you’ll understand the intricacies of getting your employee’s pay reflective of the department of labor laws. It is not as …

THA 136 Branch Growth Strategy

Here are two voices that have grown branch stores and they tell a story you need to hear. Find out if they were …

Tom Ham - Your Only Real Competitor is Yourself

Remarkable Results Radio episode 465. There is one way to keep yourself motivated and keep your …

FTR 062 Rena Rennebohm -Stop Hiring Me To Fix Your Business From the Front Counter

RR 463: YouTube - Benefit or Burden

As you go through this episode you’ll discover the stimulus for this discussion. There are many passionate people …

Implementing Profit First - Shop Owners Thrilled With Results

This episode will change your thinking as it relates to a new profit discipline and cash …

Mitch Schneider - His First Speech 35 Years ago, Still relevant today!

Mitch Schneider is here for his second time. Mitch is an award-winning journalist, former shop owner and soon to be published novelist. For more than …

FTR 061 Bill Haas - Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-thinkThis.

Paul McCarthy - The importance of Marketing and Relationship Building

I’m having a conversation with AASA’s President, Paul McCarthy. Our discussion …

THA 134 - Market Changes and What I'm Doing About Them

We are dropping topics on Hybrid repair and marketing, building technician, avoiding a viral social goof, customer ADAS training, and communication tactics among …

Dan Taylor - Emotional Intelligence Leads To High Performance

In the business of the aftermarket, we are always in search of leadership qualities to take our business and team to the next level. It is not necessarily how …

FTR 060 Jeff Rudnick are Cooperatives in Our Future.
Consider economies of scale to save money and own your brand and control your marketing.

Erick Bock - How to Quit Your Job and Face your FEARS - Go Where Your Passion Resides!

I’m with Erick Bock of Bock Auto, Amagansett, NY, Long Island. Erick is very passionate about cars and he dreamed he was going to …

THA 133 The Value of Soft Skills Training

The panel says that soft skills training helps build a stronger, flexible and harmonious organization. Leadership training is not just for the leader today. Everyone can benefit …

Standards And Values Foster a United Purpose For Your Team

My friend Kevin Donahoe from Pacific Motor Service with two shops in Monterey, CA
And Pacific Grove, CA along with his general manager Jim Hayes go deep into …

Greg Buckley on Lyft

Greg Buckley posted a video he did when he visited a LYFT Service Center in Philadelphia and shared his observations. No doubt this business model from LYFT is a disruptor and what can we learn from …

Fundamental Communicating and Selling. Is Face To Face Communications Gone?

Guests Dr. John Passante is a legacy automotive aftermarket Human Resource Professional and President/CEO of the Organizational Development …

THA 132 Business Coaches Lab - Building an Enduring Business Culture

Culture is one of the most important business strategies you need to work on. …

RR 457: Justin Allen - We are working too hard. Do you feel burned out?

Justin Allen is a sales specialist with Hunter Engineering. His observation: We are working too hard. Do you feel burned out? Listen to Justin tell …

FTR 058 Tomi Oliva- Would You Work For You?

Tomi Oliva from San Jose Automotive Center in Chicago reminds us how important morale and work environment …

Jennifer Grady ESQ - Harassment Training Required by Law

Jennifer A. Grady, Esq. is the founder of the law firm The Grady Firm, P.C. Ms. Grady is an attorney, corporate trainer, and international speaker. She founded the …

THA 131 The Future - Preparing Your Shop For the Next Five to Ten Years

What is your future? Have you planned it? What are you doing to ensure your success in the next 5, 10 or 15 years? If you do nothing you get what …

RR 455: Scott Shotton - Building Quality Trainers of Tomorrow

Scott Shotton has over 25 years of technical experience in automotive repair shops. As the owner of The Driveability Guys, Scott performs mobile diagnostics …

FTR 057: Carm Capriotto - Get Involved In This National Cancer Research Program

I’ve got a big ask for you. In the next few minutes, I’m going to set …

Danny Durbin - Integrating the Third Generation

Danny Durbin is the second generation owner of Durbin Auto Parts, in Prattville, AL. He is now integrating the third generation into the business. You’ve heard the stats …

THA 130 Service Advisor Role Play

My guests are role-playing these three situations: #1: Brakes- the client knows what is wrong and the car has been …

Dutch Silverstein puts ADAS Scholarship worth $4,000 on the line!

Free Training! Unheard of. Dutch Silvestein of A&M Auto Service is putting up a …

Justin Barrett - Hard Talk on Areas of Improvement for Independents

Justin Barrett, owner and operator of Barrett Automotive, Cornelia, GA sees areas that need improvement for independent service operators.

Justin …

Danielle and Brett Bohlmann Finding the Right Balance Between Work and Life

Brett and Danielle Bohlmann are Shop Owners at Hwy 7 Service Center. They agree that they are everything the other is not and they know it and …

THA 129 Customer Financing Options

What options do you have to help your customers with credit choices. There are many vendor credit options to choose …

Dan Gilley - Attracting the Right Talent with the Right Stuff

Every new and young technician today have a lot more shops to choose from. Let’s face it, there is a lingering issue of the technician shortage. If you are a …

FTR 055 Matt Fanslow - We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management

Matt Fanslow has an interesting …

Why Would You Want To Listen and Who the Heck Am I?

Can you afford to miss out on being a fly on the wall of shop owners, coaches, technicians, …

Michael Eilbracht - Becoming a Trainer

Many in the industry have the yearning to give and teach. Think about how many professional teachers found their calling.

Michael knows he has found his calling to be an industry …

Are you ready to sell your business? Do you know how to prepare? Is it a buyers market or a seller's market? Do you understand some of the financial principles that drive a transaction? About 50% of you will be impacted …

Maryann Croce - What advice would you give a new business owner? Will this advice benefit the established business person?

Would you like some advice …

ASA Behind the Scenes. Roy Schnepper from Butlers Collision, Roseville, MI and outgoing chairman and I caught up at the annual ASA Member meeting in …

Larry Dragan - Life After I Sold My Business - Lemon Law Expert Witness, Certified Mediator and Appraiser

Larry Dragan is the 2nd generation owner …

Overcoming Owner Burn Out

Endeavor into some really great smart talk on delegating, recharging and prioritizing. Things you must do so you don’t spin …

Jonnie Wright - Customer Service: What Are The Three Things You Want To Get Better At

Keeping customers satisfied is what most businesses strive for and it is what keeps them coming back.

Listen to the story of customer …

Do You Know The Exact Source of Your Marketing Efforts?

Judi Haglin from Haglin Automotive has a passion for numbers and marketing. She has a chance to set up why you need to track your marketing efforts and determine …

Privacy, Data Ownership and Cybersecurity - Threats to the Automotive Aftermarket

Carm Capriotto with Bob Redding ASA’s Legislative representative, Frank Leutz who is the COO of Desert car care in Chandler, Arizona, and …

Bottom line is firing customers is rare, however, it happens and should be for the right reasons.

With me is Joe Hanson, Gordie's Garage, Roseville, …

RR 445: Chris Cotton - Certified Profit First Professional

My guest Chris Cotton is a Certified Profit First Professional and a business coach. He helps shop owners understand the fundamentals of money and the decision …

Build Your Bench - and Be a Proactive Recruiter.

Kyle Holt President of SP/2 and Jay Goninen from ‘Find a Wrench’ speak to their expertise as …

Technician Talk 7 - Professionalism and More

This outspoken trio wonders how professionalism is bred, how it starts and how it can be …

Client Loyalty Programs - Do They Work?

We’re going to serve up a strong discussion building client loyalty through loyalty programs. My guests are lo …

Jill Trotta Best and Worst Metro Cities for Car Repair Survey

My guest is Jill Trotta. She is the Vice President for Industry Advocacy and Sales at RepairPal. We talked about the surveys that pointed out which metro …

FTR 051: Jerry Holcom - Where is Your Personal Commitment & Professionalism

Jerry Holcom from S & S Service Center in Kansas City, MO is a …

What Are The Puts And Takes In Servicing Vehicles Equipped With Advanced Technologies And Automated Driving Functions - ADAS

Vehicular data is …

This Town Hall Academy summit will explore the value of an accountability coach. The panel has a harvest of thoughts and insight for you.

These guys brought their A game and really were extremely transparent about their …

In their fourth installment of Geek Talk 2.0. This episode took an interesting path as Greg brought his perspective on AAA. Chris talked about AI, Bill has his thought on his suppliers and Karim talked about the …

FTR 050: What the Aftermarket Can Learn from Professional Wrestling

Matt Fanslow threads a concept that we can learn from the way professional wrestling promotes themselves. Matt makes a strong point comparing the …

Amending Legislation for Telematic Data Ownership - RR 440

My guest is Bill Hanvey, President and CEO of the Auto Care Association. Bill is engaging …

Supply Partnership - The Strength of the Supplier/Service Professional Relationship - THA 123

We get into some gritty perspectives from your suppliers on trust, delivery, training, and helping the service professional …

Safety Training in the Workplace - RR 439

Become educated on the importance of OSHA and HazMatt training. You’ll not want to be on the short end of the stick as it relates to your responsibilities in these areas.

With me …

Tom Lambert shares his passion for his style of marketing, charging what he is worth and his three-legged stool strategy.

From the Ground Up - The Challenges of Building a New Facility

Building a new facility can make or break you. So many variables and decisions to consider not to mention the added issues, and problems which will be laid …

Talent Management: Developing Your Leadership Team

We are talking about Talent Management - Developing Your Leadership Team. This group stretched the bounds of our discussion and you will either confirm your current …

Recruiters Round Table with Kyle Holt & Jay Goninen

Ever have the need for a new team member? Trying to hire a technician. Concerned about losing …

Our Technicians Are Car Doctors

Amy Mattinat delivers her impassioned perspective on the value and benefits of ASE. It may be time for you to understand why you support ASE and if you don’t, to understand why you must. …

Building a Reputation Online

Back in the day where yellow pages, print ads, billboards and TV rule the marketing world, now it is almost irrelevant. …

APPs That Improve Productivity and Make for a More Efficient You

Our desktops and smart devices give us tools to make us more efficient at what we do, …

Young Careers In The Making - Automotive College Student Panel at CarFest 2019

This episode with Ashlynn Poole, Cheyanne Keith, and Michael Wheeler is …

Jim Silverman, Director of National Account at ATI, is outspoken on what it takes to be successful. He says he has the best job in the world and …

Training Talk - Daytime vs. Night Time Training | ASE Certification | Instructors and Students

Experience the insights of a Tech and Automotive Instructors talking about the difference between Day and Night training …

How Can We Provide Our Technicians a $100K Yearly Pay Package?

We covered a large swath of reasons to review technician pay and to create a fair and adequate compensation plan based on criteria that is a win, win, win …

The Importance of Third Party Credentialing and Having a Learning Culture in Your Business.

You are a professional in the automotive service …

Alan Symmes: When Your Community Needs Help to Afford Safe and Reliable Transportation

Shop Talk 11 - Important Partnership - Shop, Parts Supplier and Manufacturer

Welcome to Shop Talk 11. Our Shop Talk Panel guests are Monte Hamsher, a shop owner, technician and automotive teacher; Bob Pattengale- …

Improving Employee Loyalty

Fuel your engine today with our discussion on Improving Employee Loyalty with my shop owner panel Donnie Hudson from Troy Auto Care in Troy, MI, Roy Foster from Roy Foster’s Automotive in Reno, …

Sara Fraser - The Power of Social Media for Automotive Professionals

There are a lot of trends happening on social media in the past couple of years. Understanding these trends can give us a competitive advantage and …

FTR 045 Brian Walker - Foundational Marketing Techniques - There Are No Silver Bullets

Brian Walker co-owner of Shop Marketing Pros explains that …

Jennifer Filzen- What Dancing Taught Me About Running a Successful Business

A very interesting discipline that incorporates how you lead and how you …

THA 118 Recruiting Students to Discover a Career in Automotive

Enjoy some great new ideas and real-world issues as I welcome Seth Thorson, shop owner, Eurotech, Brighton, MN. Seth created a $25,000 endowment for …

Family Succession Part 2 - Parents on their Daughters Succession Plan

Welcome to the second installment of Family Succession. Learn how parents mold …

FTR 044 Murray Voth - Your Opportunity is Huge; Find the River Where the Money Is

Technical Talk - ADAS | Support Vendors That Support Training | Fundamental Training

Tech talk with Kevin Fitzpatrick, Vice President Autologic; …

Creative Brainstorming: How To Build an Idea Factory

Some people just bubble with ideas; they are visionaries. You’ve got team members who are great at seeing new and better ways to improve systems and processes, serve …

You should have the highest payroll in town, not the lowest.

A generation ago the shop owner didn’t need to know the numbers. How the world has …

Dave Hobbs - Find The Time and Make the Sacrifice to Attend Training. Trainers Do!

Dave Hobbs travels the country training technicians for Delphi …

Supporting Technician Training with Technology and Partnerships - Paul Louwers - AVI On-Demand

Paul Louwers, CEO and CO-founder of the Automotive …

THA 116 Business Coaches Lab - Improving Shop Efficiency

Look forward to tactics like knowing your techs gifts or strengths, remove obstacles, make …

A Convo with ASA’s new Executive Director, Ray Fisher.

We have an aging workforce that is driving the industry to make some difficult decisions. The …

Find a Balance For Your Ego

Vinnie Lucido from Co-Auto in Reno Nevada says we need to find a balance in our Ego’s. His rant brings in the value of …

New Aftermarket Measurement - Cost Per Billed Hour

I'm with Bob Greenwood, President, and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. We are discussing how cost per billed hour affects the site’s total …

THA 115 Who Says You Need an Automotive Background to Run a Successful Shop

Now visit with Brian Sump from Avalon Motorsports and Andy Bizub from …

Shop Talk 10 - Sold My Business - What’s Next?

Listen to former shop owners talk about their decisions and what they are doing now. Most importantly …

Change or Be Changed and Commit to be a Forever Student

A case for shop specialization

We are discussing in a bird’s eye view of Shop Specialization and training.

I'm with Rob Morrell, Sr. Director of Management and Technical Training at WorldPac Technical Institute and Mark …

Taking Community Involvement to the Next Level - CarFest - Philanthropy on Steroids

CarFest is an event unlike any others in the US that connect the …

Mike Michalowicz - Making Your Profitability a Habit

What is profit? It is the difference between the amount earned and the amount spent. Mike Michalowicz tells you that you subtract profit from sales and then learn to …

Our Suppliers Need to Better Understand the Service Professional. Bob Greenwood, President of Automotive Aftermarket E-Learning Center points out that the supply side of our industry must find a higher level of …

Kim Walker - Building a Story Brand

People are bombarded with 3,000 marketing messages every 24 hours. What does your message say?

Catch the power of ‘Story Brand’. Learn about the Guide, the Hero, the problem, and the …

Taking Care of Your Most Valuable Asset - YOU

Are you looking to do something for you? Are you exercising? Are you taking care of you? This Town Hall Academy will help you learn how to find your personal motivation.

Get …

Bringing Technical Proficiency to the Next Level Through Tech Mentoring Programs

What is technician mentoring? It is a training program focused on technical proficiency. Helping our techs not just technical but also on …

Grant Swaim full time post-secondary instructor, shop owner and aftermarket instructor says the gear head days are gone

AIST - The Future of Automotive Education

This episode recorded at Vision 2019 in KC brings you into the loop on Automotive Institute of Science and …

Aftermarket Training in the Age of Rapid Tech Changes - How To Navigate Your Training Needs

The commitment to training must come from both the technicians and shop owners. We keep hearing that we are in a hi-tech …

Rob Rowsell - Achieving Success on Life’s Curved Road

Rob Rowsell is a shop owner and author who is an inspiration to the automotive aftermarket. His story of the transition from a homeless individual to a recognized …

Jennifer Filzen from Rock Star Marketing brings you a strong message about caring. Yes she uses the LOVE word. Jennifer says we need to show how much we care for our team, our customer and especially our families more …

Preparing Your Shop For Tomorrow’s Technician: How To Attract And Retain Your Team

We know as a united industry that retaining and attracting talent into our bays is our number one concern. Sure keeping pace with …

Building New Customers

David Roman from Done with Care - Auto Repair from Merium, KS and Greg Bunch from Aspen Auto Clinic from Colorado Springs and …

Mitch Schneider - Legacy Industry Influencer.

You know Mitch Schneider. He is truly a legacy icon of our industry. He has dedicated his life to run a …

Aaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire System

Elevating our Industries’ Definition of a Mechanic/Technician

The mechanic/technician is more than just the person who repairs and maintains machinery. He is an automotive professional.

As we discuss bringing a new …

Charging What We Are Worth

We talk professional courtesy, labor rates, training, having the right value proposition for your customer so you can charge accordingly, the labor rate spread in our communities, and why you …

Understanding Consumer Behaviour through Price Transparency

Jill Trotta Vice President, Industry Advocacy and Sales RepairPal, discusses pricing transparency and reiterates the fact that it is not going away. Every shop …

Aaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire System

OSHA and Labor Law Expert Helps You Minimize Fines and Get Compliant

Now let’s get some costly roadblocks out of the way as I talk One On One with Dave Fischer, a labor law expert, with California Employer’s Services. …

How to Handle the Overload of Information, Workload and All That You Have to Learn

We are in deep talking about how they deal with getting things done, keeping up on their learning curve, dealing with an overstuffed …

Changing of the Guard at ASCCA with Incoming President John Eppstein

Incoming President; John Eppstein of John’s Automotive Care in San Diego, CA, and Incoming Vice-President; Rory Balmer of Twin Peaks Auto Service in …

Aaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire System

Tom Ham: Running your Business Remotely

Tom answers some big questions like: Does it take the right culture and people to make working remotely work? …

The Value of a Professional HR Support Company

OK Let’s Talk HR and Professional Employer Organizations (PEO). The Academy team includes Kevin & Lisa Eckler, Foreign Car Specialists, Poughkeepsie, and PEO …

AJ Nealey: Living the Dream. Turned His Vision Into His Reality. No, is Hard To Say for AJ!

AJ Nealey from Nealey’s Auto Service in Edgewater, MD shares a bit of his legacy as a racer but concentrated on the …

Are you an Automotive Person in Automotive Business or a Business Person in the Automotive Business.

Scott Shotton: Straight Talk on Entry Level Technicians, Tips on Becoming an Aftermarket Trainer and Post-Secondary Automotive Education

Scott and I …

Discover How To Keep Your Women Customers For Life

We heard the stats that the female makes up over 50% of your customer base. That is based on certain geographies and demographics. Some are higher, some are lower. But …

Dennis Montalbano: He Survived a Heart Attack and Stroke and so Did His Business!

This isn’t the first episode I’ve done on having a health scare. Think about it. The interviews I’ve done lived through their health …

Kirk Richardson is a young and successful entrepreneur. Born into a blue-collar, hard-working family, he was a below average student in high school …

Geek Talk 2.0 Part Three - The Independents Biggest Competitor

This episode will enlighten and open your eyes to who are the biggest competitors of the independent shops; how to deal with them and how to market against …

Managing a Negative Online Review

The Academy panel will go over a 5 step process and go above and beyond by sharing their personal experiences.

So you got a "NEGATIVE" Review now what? Here is a 5 step process we are …

Barry Barrett - Book Review - Never Split The Difference by Chris Voss

Barry reviews and shows the principles of the book by Chris Voss and Tahl Raz called “Never split the difference - Negotiating As If Your Life …

Pierre Respaut has a steep history as an automotive shop owner, dealership mechanic/technician, and trainer. He is in the aftermarket for fifty years.

Pierre worked at BMW and Ferrari dealerships and owned “Ultimate …

A Grant that Ensures The Future of the Aftermarket.

CAWA receives a $25K grant from the University of the Aftermarket. The program would consider …

Catering to the Millennial Customer

We are talking with three millennial aftermarket successors, they are each involved in the family service …

Lucas Underwood - Take Ownership and Learn from your Mistakes. Find Humility.

There are a lot of responsibilities being a business owner. You have to …

Leadership Deficit: Let’s Get Into the People Building Business. Brett Bohlmann talks about the technician shortage with an interesting twist.

Generation Z - Understanding Our Newest Employees and Customers

Generation Z our newest generation born from 1990 until 1995 that are ready for the workforce and will become your customer. They are on their way to make a …

The Business Coaches LAB: The Art of Implementation: How To Get Things Done.

In our continuing series of the Business Coaches Lab, we work to help you get into gear. The coaches mostly agree that there a few key problems …

Family Succession Part 1 - Our Future Female Shop Owners

We are talking to three millennial ladies who are geared for the succession of the family business. Many of our aftermarkets family businesses want to retire …

What Owners want from their technicians. Technicians please get all in and understand my perspective on your important role in 'my' service …

400th Episode Milestone. What does it mean to “Listen To Learn Just One Thing.

Welcome to the 400th episode. I started back in March 2015 with the seed of an idea to help all ships rise in the industry. Hats off to those …

Turn Phone Price Shoppers into Customers

We bring light to the service adviser/manager position as the toughest job in the company. It is very possible that your caller may not be looking for a price because they don’t …

Service Talk Part 1 - The Center of the Hub: Customer - Technician - Owner

Service advisors are the liaisons between the customer, technicians and the owners. Their job is one of the most important in the aftermarket …

What Techs want from Shop Owners. Shop Owners: Make Me Want To Work For You. Survey information from Automotive Management Network.

Shop Talk 9 - Business and Leadership Transformation

I’m so glad to welcome Chris Machado from JCircle M Truck Repair, Inc. in Bakersfield, Ca and Corey Evaldi from Olmstead Auto Care, North Ridgeville, Ohio. Two …

Second Chance - Working with and Supporting Addiction

We cover a lot of ground in this episode that will open your eyes to addiction including the way out, living life without, the law of exposure, the reward system, …

Acquisition Integration: A Look Inside a New Location Transition

Mike Allen, a General Manager Telle Tires and Auto Centers tells of his first-hand experience integrating a recent acquisition. This episode will show you …

Andy Bizub Is The Dealer Alternative And He Tells You Why All Independents Should Be.

Education - Inside the Automotive Business School of Canada

Listen to the story of how one Automotive Business College prepares students for an …

Ghosting: Minimizing New Hire No Shows.

When ghosting happens, you are always wondering what you did wrong. For many, you are always improving your HR …

Shop Talk 8 - Second Shop Challenge - The Power of Blacktop - Industry Image

I’m so glad to welcome John Eppstein from John’s Automotive Care in San Diego, CA, Scott Pelava from Lonsdale Auto Works in Lonsdale, MN, and …

Andy Bizub Is The Dealer Alternative And He Tells You Why All Independents Should Be.

What Quality Employees Really Want - Results From a Technician Survey

Join Tom Ham from Auto Centric and Automotive Management Network (AMN)as we talk …

Up Your Game: Become a Level Five Leader and Improve You and the Aftermarket

Think of this podcast like 9 five minute Ted Talks. Here are the topics covered, Listening, Resilience, Learn to be a CEO, Perseverance, Invest …

ADAS is the Next Big Thing. Advice from an ADAS Calibration Shop.

Matthew Roayaee is franchise owner of Auto Check- Cypress Station in Katy, TX. Matthew brings his insights as an ADAS calibration shop. Matthew made the …