Quality Conversations with Klaus
Quality Conversations with Klaus features stories of companies and individuals that go the extra mile to create an exceptional customer experience. Each episode features a positive customer service story, as well as actionable takeaways listeners can use to improve their own service.
Featured episodes
S3E7: AI’s impact on the QA specialist role in support, with Mervi Sepp Rei, PhD
This episode marks two firsts in the season. One: the first person from Klaus joining to talk about customer service careers. Two: The first person who thinks AI is coming for our jobs! But …
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