Practice Management Nuggets
Practice Management Nuggets is a weekly interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices. Topics help managers implement, maintain, or improve business and practice administration so that health care providers can focus on providing q… read more
Implementing a Patient Satisfaction Program
In this episode, Susan Keane Baker will share with you how to implement strategies that result in enhanced job and patient satisfaction. This 30-minute Practice Management Nugget will give you practical tips, tools, and resources on:
- Managing patient expectations
- Managing First Impressions
- Responsive communication
- Increasing patient trust and confidence.
Susan Keane Baker, MHA
Author, Managing Patient Expectations
Email: susan@susanbaker.com
Website: www.susanbaker.com
Twitter: @SusanKB
Download the Learning Resource Guide
For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/patient-satisfaction
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