Practice Management Nuggets
Practice Management Nuggets is a weekly interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices. Topics help managers implement, maintain, or improve business and practice administration so that health care providers can focus on providing q… read more
All Episodes
Build Your Authority, Appeal, and Profit as an Author
February 7th, 2022
In this episode #104 of the Practice Management Nuggets Podcast, Lind Stirling will walk you through some of the essentials for creating a profitable …
Lessons From The Babylon Telus Health OIPC Investigation Report
January 10th, 2022
5 Critical Things Healthcare Practitioners Need To Have A Profitable Business
September 11th, 2021
In the latest episode of Practice Management Nuggets Podcast, Tammy Hyska shares her expert tips on 5 Critical Things Healthcare Practitioners Need …
How To Build a Legal Foundation For Your Healthcare Practice | Episode #101
July 4th, 2021
In the latest episode of Practice Management Nuggets Podcast, Corrinne Boudreau shares her expert tips on How To Build a Legal Foundation For Your …
What’s New In Cybersecurity In Healthcare | Episode #100
May 3rd, 2021
What has been happening lately in cybersecurity in healthcare?
Today, Anne Genge, CEO of Alexio Corporation is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice!
Anne and Jean discuss …
5 Steps to Prevent Employee Snooping
April 19th, 2021
Healthcare Employers, Privacy Officers Need To Prevent Employee Snooping
Human curiosity, interpersonal conflicts, shaming or bullying or financial …
Table-Top Privacy Breach Fire Drill
April 9th, 2021
Use Table-Top Privacy Breach Fire Drills to Protect Your Practice
Healthcare providers, owners, and privacy officers hear about big privacy breaches on the news and hope it won’t happen to them. It keeps them up at …
Do You Need To Amend Your PIA?
December 18th, 2020
You might need to amend your PIA if you want to:
- add a new digital health app or patient portal to make it easier for patients to book appointments …
Who Is Doing The Recalls In Your Dental Practice?
October 28th, 2020
If you have an appointment schedule with a lot of openings, you might need a patient recall program.
If you don't have many recall appointments in …
Why Medical Practices Will Have to Offer Telemedicine in the Future to Compete | Episode #095
September 20th, 2020
When a practice has an efficient processes in-office practice is streamlined, then you ready to embark to see patients with telemedicine. The COVID-19 pandemic is the catalyst for growth in telemedicine.
Dr. Michael …
How AI Improves EMR Auditing
September 7th, 2020
Healthcare providers and clinic managers have three common myths about EMR user monitoring auditing.
Myth #1 – The electronic medical record EMR automatically does all the auditing – I don’t have to do anything
Myth #2 …
How To Keep Privacy Awareness Top Of Mind
August 30th, 2020
Recently, I was asked about what privacy awareness training can you do at the clinic to keep privacy awareness top of mind.
How do you keep Privacy Awareness top-of-mind in your practice?
As an employer and health care …
How To Make LinkedIn Work For You!
August 17th, 2020
Are you a clinic manager or healthcare provider who wants to build your network and re-fresh your professional connections so that you are better prepared for your next career move or, maybe, start or build your own …
Merging Your Healthcare Practice – PIA Considerations | Episode #091
August 2nd, 2020
Mergers and acquisitions and closing and consolidating are activities that healthcare practices undertake at various times in the life cycle of a …
Close, Move, Merge Your Practice |Episode #090
July 28th, 2020
Closing or moving a healthcare provider practice takes co-ordination, patience, communication, and documentation.
Once you have made the big decision about closing, moving, or merging your practice and have a general …
Remote Working Privacy Breach Pain Prevention | Episode #089
June 13th, 2020
Have some of your employees been working remotely during COVID-19?
If schools re-open with children attending alternate days, will your employees …
Pandemic Incident Response Review
May 13th, 2020
Each healthcare practice has been impacted by the COVID-19 pandemic.
This is certainly a disruption to our business continuity and a risk to privacy and security of patient, employee, and business information.
Each …
What Healthcare Providers Need To Know About Computer Security And Standards | Episode #087
April 20th, 2020
Are you a healthcare provider who needs to hire information technology or business support services - but don't know what questions to ask?
Are you a …
What Healthcare Practices Should Know About Vendor Vetting And Accountability | Episode #085
February 4th, 2020
Are you a healthcare provider who needs to hire information technology or business support …
PIPEDA’s Mandatory Privacy Breach Notification | Episode #084
January 7th, 2020
Organizations subject to the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s federal private sector privacy law, are required to report to the Office of the Privacy Commissioner (OPC) …
How To Correctly Identify Patients And Use Photo ID | Episode #083
December 10th, 2019
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Patients should be asked to show their Alberta Health Care Insurance Plan (AHCIP) …
Ransomware - 6 Mistakes Made By Dentists (And Their IT) | Episode #082
November 9th, 2019
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Anne Genge of Alexio tells us that 96% of healthcare providers are concerned about how their staff are using personally identifying health information.
But - , many …
Improved Communication, Improved Business | Episode #081
November 5th, 2019
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Would you like to increase your dental practice revenue immediately?
Maybe you have a need …
Do You Know Where Your Policies and Procedures Are? | Episode #079
November 3rd, 2019
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The way a healthcare provider collects, uses and discloses personal health information …
October is Cyber Security Awareness Month!| Episode #080
September 30th, 2019
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1/3 of all healthcare employees who should receive cyber security training, don’t get cyber …
When Do You Need a PIA Amendment? | Episode #078
July 20th, 2019
A PIA is part of a regular business process if you collect, use, or disclose personal health …
How To Capture Patient Satisfaction With CareSay | Episode #077
June 30th, 2019
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‘This call may be recorded to ensure quality control.’We’ve all heard the recorded message …
Privacy Awareness Quiz #PrivacyMatters | Episode #076
May 8th, 2019
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Privacy Awareness Week (PAW), an initiative of the Asia Pacific Privacy Authorities forum (APPA), is held every year to promote awareness of privacy issues and the …
How to Use Audit Logs to Improve the Security of Health Information In Your Healthcare Practice | Episode #075
April 7th, 2019
When was the last time that you reviewed your access logs in your healthcare practice?
In our …
Fax Received in Error - Is this a Notifiable Privacy Breach? | Episode #067
March 24th, 2019
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Has this ever happened to you?
You are a clinic manager in a healthcare practice. One day, you receive a phone from a healthcare provider in another clinic.
They …
How to Prepare Patient Records for a Court Order | Episode #066
February 28th, 2019
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You are working at the reception desk of a healthcare practice. Suddenly, there is a police …
How Improved Patient Satisfaction Saves You Time And Money | Episode #074
February 12th, 2019
One of the most difficult questions that clinic managers ask me is if I have any tips to help them work with members of their team who know their job …
How to Plan a PIA | Episode #063
February 7th, 2019
If you are a healthcare provider or clinic manager and are not sure if you need a Privacy Impact Assessment . …
Understanding Mandatory Privacy Breach Notification – Data Privacy Day | Episode #073
January 29th, 2019
Healthcare providers, owners, and privacy officers hear about big privacy breaches on the news and they hope it won’t happen to them. It keeps them up at night...because they know that properly preventing or managing a …
FAQ: When Physicians are Snooping in Patient Records | Episode #069
January 13th, 2019
When an authorized person accesses patient records for an unauthorized purpose, this is often considered snooping.
If you work in healthcare, it is your job to manage each privacy breach …
How to Prepare Patient Records for a Court Order
September 27th, 2018
Brought to you by your Practical Privacy Coach and Practice Management Mentor http://www.InformationManagers.ca
Subscribe to PM Success: GO TO BLOG POST https://informationmanagers.ca/court-order
You are working at the …
Can You Text With Your Patients?
September 6th, 2018
Have you ever said…
How Mandatory Privacy Breach Reporting Will Affect Your Healthcare Practice
August 9th, 2018
Brought to you by your Practical Privacy Coach and Practice Management Mentor http://www.InformationManagers.ca
Mandatory Privacy Breach Reporting is Coming to Alberta!
Do you know how this will affect your healthcare …
Right-Sizing Your Clinic Space with Sub-Leasing
May 9th, 2018
Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts
For full show notes, along with webinar …
Are You Up to Date on Clinic Management Best Practices?
April 21st, 2018
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For full show notes, along with webinar …
Take Response-Ability for Your Leadership
March 17th, 2018
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For full show notes, along with webinar …
6 Steps to Select a Website Designer
February 5th, 2018
Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts
For full show notes, along with webinar …
Discover How To Create Positive Workplace Mental Health | Episode #049
January 12th, 2018
Are you doing everything you can to ensure a positive mental health environment for your staff?
Would you like to create an environment that promotes …
Are You Prepared for Panel Management? | Episode #048
December 28th, 2017
Do you have patients in your EMR that you never see?
Are your patients frustrated having to wait for annual physical exams?
Are your patients constantly calling at the last minute because they need a prescription …
How to Turn Your Hectic Waiting Room Into a Reception Area with Bleen
December 7th, 2017
Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts
For full show notes, along with webinar …
How to Improve Your Patient Referral Management - Review of ezReferral
October 19th, 2017
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For full show notes, along with webinar …
How Do I Know If My Computer Is Secure?
July 18th, 2017
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For full show notes, along with webinar slides …
Fill Cancellations Without Making a Single Phone Call
June 26th, 2017
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For full show notes, along with webinar slides …
Worried About Inaccurate Health and Medical Information Online?
June 8th, 2017
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For full show notes, along with webinar slides …
Harnessing Social Media to Strengthen Your Pharmacy Business
May 18th, 2017
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For full show notes, along with webinar slides …
Do You Feel That You Are Just Not Being Heard?
May 4th, 2017
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For full show notes, along with webinar …
Payroll and Human Resources Solutions for Your Healthcare Practice
April 17th, 2017
A World of Change – National Privacy and Data Governance Congress
March 3rd, 2017
How Your Healthcare Practice Can Support Youth
February 20th, 2017
Sign up for weekly reminders about upcoming guest interviews, here: https://informationmanagers.ca/podcast In this FREE 30-minute Practice Management Nugget Webinar for Your Healthcare Practice with Heather …
The 3 R’s to Building Resilience in Business
September 25th, 2016
In this FREE 30-minute Practice Management Nugget Webinar with Zaheen Nanji, you will learn the Step by Step Formula to Build Emotional …
The Skilled MOA
September 25th, 2016
In this FREE 30-minute Practice Management Nugget Webinar for Your Healthcare Practice with Ronaye Kooperberg, Ronaye explains the skills of the …
Would You Like to Improve the Care Experience for Your Patients?
June 14th, 2016
If you are one of the healthcare professionals, practice managers, or healthcare team members, who wants to know how to improve the care experience for patients and their caregivers and their loved ones then jump …
Business Plan Check Up for Your Healthcare Practice
May 27th, 2016
If you are a practice manager, clinic manager, healthcare provider and owner of a private healthcare practice, you need to attend this webinar!
In this FREE 30-minute Practice Management Nugget Webinar for Your …
5 Ingredients of GREAT Staff Recognition
May 4th, 2016
Making Passwords Secure in Your Healthcare Practice
April 22nd, 2016
In this FREE 30-minute Practice Management Nugget Webinar with Dovell Bonnett you will learn how to fix the weakest cybersecurity link in your healthcare practice. Password Authentication Infrastructure (PAI) starts …
7X Your Professional Education - Practice Management Nuggets Webinar
April 22nd, 2016
In this FREE 30-minute Practice Management Nugget Webinar with Dustin Rivers you will get a behind-the-scenes peak at the upcoming 2016 Saskatchewan Connections conference.
http://informationmanagers.ca/Connections
The …
When You Close Your Healthcare Practice How to Manage Your Patients' Health Records
March 7th, 2016
In this FREE webinar with Jean L. Eaton, Information Managers Ltd, explains How to Manage Your Patients’ Health Records When You Close Your Healthcare Practice…and YOU are invited!
5 Things You Must Do Today to Protect Your Professional Reputation
February 21st, 2016
If you're a healthcare provider, professional or practice manager who wants to manage your reputation and protect your career without fear of online …
10 Ways You Can Create Awesome Meetings
February 18th, 2016
In this FREE 30-minute Practice Management Nugget Webinar with Professional Meeting Facilitator Gord Sheppard that explains 10 Ways You Can Create Awesome Meetings… and YOU are invited!
If you attend meetings or lead …
Is this Exciting Privacy and Data Governance Congress for You?
January 7th, 2016
If you’re serious about practical learning in privacy, access and security and want to join speakers, delegates and thought leaders with shared interests on privacy that you can apply in your own environment right away …
Prevent Big Fines (or Worse!) for Your Healthcare Practice; Learn How to Plan a Privacy Impact Assessment
December 4th, 2015
View the blog post and register to view the video.
A PIA should be as common place to a healthcare practice as a business plan is to a business.
BUT …
Do You Need Privacy Awareness Training for Your Healthcare Practice?
November 6th, 2015
Healthcare businesses who want employee and supervisor level privacy awareness training to support key policies, procedures and risk management …
Talk Like a Leader
October 16th, 2015
Practice Management Nugget Inteview with Grant Ainsley
Tips every clinic manager or healthcare provider needs to know.
If you are a clinic manager or healthcare provider who wants to know the important tips to manage …
9 Steps to Hire (and keep) Employees in Your Healthcare Practice
October 2nd, 2015
Your clinic manager just resigned. Are you ready to hire? Learn how!
In this FREE 30-minute Practice Management Nugget Webinar Jean will give …
Transforming Your Dreams Into Reality...
September 11th, 2015
In this episode, we spoke with Karanne Lambton, Life Fulfilled Coaching and Amazon Best Selling Author of “Step Up: 52 Actions for Emerging Leaders”.
Corporate Security - A Must for Any Organization
May 30th, 2015
In this episode, Dave Rodwell, of D.E. Rodwell Investigative Services Ltd., will help you identify the steps that you need to take to manage risks and keep your employees, patients, and business records secure. This …
Employee Engagement - It's Not Rocket Science | Episode 001
May 22nd, 2015
In this episode, Paula MacLean, of Silver Creek Press, will share with you the difference between a satisfied and engaged employee. This 30-minute …
Medical Supplies and Inventory Management for Clinics
May 15th, 2015
In this episode, Shawna Briscoe, Account Manager at Canada Medical Ltd., will help you determine what your medical supplies requirements are and how to manage inventory, saving you time and money. This 30-minute …
7 Moments of Truth in Patient Clinic Satisfaction
May 8th, 2015
In this episode, Bruce Lee, of Bruce Lee Productivity Resources, will help you design a clinic experience to support the best possible patient experience that can be provided. This 30-minute Practice Management Nugget …
Relationship Marketing - Community Wellness Day
May 1st, 2015
In this episode, Dr. Randi Ross, of William David Company, LLC, will share with you a proven plan to ensure that you have a successful and meaningful …
Job Search: A 4 Step Process to Never Need the Fairy Job Mother
April 17th, 2015
In this episode, Connie Hampton, Hampton & Associates, will share with you practical tips to help you with job search networking, and personal branding and marketing. This 30-minute Practice Management Nugget will …
Transform Your Patient Experience
April 10th, 2015
In this episode, Brian Lee and Bruce Lee, of Custom Learning Solutions, will help you drive your clinic to gain inpatient satisfaction, employee …
Implementing a Patient Satisfaction Program
April 5th, 2015
In this episode, Susan Keane Baker will share with you how to implement strategies that result in enhanced job and patient satisfaction. This …
What Payment Options do you Provide your Patients?
March 26th, 2015
In this episode, Jaeme Adams, Co-Founder & President of Swervepay, will share with you how you can make payments easier for the patient, easier for employees, and improve your cashflow. This 30-minute Practice …
What's the Worst Thing that Could Happen in your Business?
March 12th, 2015
In this episode, Paul Kirvan, of Paul Kirvan Associations (PKA), will help you design a business continuity plan that will help your office continute …
Why Hire a Medical Transcriptionist?
February 27th, 2015
In this episode, Loralie Euverman, CHIM, will share with you how Medical Transcriptionists can contribute to the health, safety, and well-being of your patients and healthcare practice. This 30-minute Practice …
HIM Professionals - What is their Role?
February 23rd, 2015
In this episode, Lisa Proudfoot, BRE, CHIM, an Instructor in the Health Information Management (HIM) Program at SAIT will help you understand the …
How to Hire Employees in Your Health Care Practice
February 21st, 2015
In this 30-minute Practice Management Nugget, Jean will give you practical information, tools and resources to:
- Develop a hiring policy, procedures, …
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