Practice Management Nuggets

55 EpisodesProduced by Jean Eaton

Practice Management Nuggets is an interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices. Hosted by Jean Eaton, your Practice Management Mentor and Practical Privacy Coach, of Information Managers www.Practice… read more

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How Improved Patient Satisfaction Saves You Time And Money | Episode #074

February 12th, 2019


One of the most difficult questions that clinic managers ask me is if I have any tips to help them work with members of their team who know their job …

How to Plan a PIA | Episode #063

February 7th, 2019

A Privacy Impact Assessment is Easy – When You Start With a Good Plan! Do you need a PIA? or a PIA amendment?

If you are a healthcare provider or clinic manager and are not sure if you need a Privacy Impact Assessment . …

Understanding Mandatory Privacy Breach Notification – Data Privacy Day | Episode #073

January 29th, 2019


Healthcare providers, owners, and privacy officers hear about big privacy breaches on the news and they hope it won’t happen to them. It keeps them up at night...because they know that properly preventing or managing a …

FAQ: When Physicians are Snooping in Patient Records | Episode #069

January 13th, 2019

Snooping is a privacy breach!

When an authorized person accesses patient records for an unauthorized purpose, this is often considered snooping.

If you work in healthcare, it is your job to manage each privacy breach …

Engaging Your Patients Using Automated Tools | Episode 005

January 7th, 2019


Your Appointment Scheduler – Your Key to Your Financial Success | Episode 003

January 7th, 2019


How to Prepare Patient Records for a Court Order

September 27th, 2018


Can You Text With Your Patients?

September 6th, 2018


Have you ever said…

How Mandatory Privacy Breach Reporting Will Affect Your Healthcare Practice

August 9th, 2018


Brought to you by your Practical Privacy Coach and Practice Management Mentor

Mandatory Privacy Breach Reporting is Coming to Alberta!

Do you know how this will affect your healthcare …

How to Use Audit Logs to Improve the Security of Health Information In Your Healthcare Practice

June 28th, 2018

Sign up for weekly reminders about upcoming guest interviews, here:    How to Use Audit Logs to Improve the Security of Health Information In Your Healthcare Practice   When …

Right-Sizing Your Clinic Space with Sub-Leasing

May 9th, 2018


Are You Up to Date on Clinic Management Best Practices?

April 21st, 2018


Take Response-Ability for Your Leadership

March 17th, 2018


6 Steps to Select a Website Designer

February 5th, 2018


Discover How To Create Positive Workplace Mental Health | Episode #049

January 12th, 2018


Are you doing everything you can to ensure a positive mental health environment for your staff?

Would you like to create an environment that promotes …

Are You Prepared for Panel Management? | Episode #048

December 28th, 2017


Do you have patients in your EMR that you never see?

Are your patients frustrated having to wait for annual physical exams?

Are your patients constantly calling at the last minute because they need a prescription …

How to Turn Your Hectic Waiting Room Into a Reception Area with Bleen

December 7th, 2017


How to Improve Your Patient Referral Management - Review of ezReferral

October 19th, 2017


How Do I Know If My Computer Is Secure?

July 18th, 2017


Fill Cancellations Without Making a Single Phone Call

June 26th, 2017


Worried About Inaccurate Health and Medical Information Online?

June 8th, 2017


Harnessing Social Media to Strengthen Your Pharmacy Business

May 18th, 2017


Do You Feel That You Are Just Not Being Heard?

May 4th, 2017


Sign up for weekly reminders about upcoming guest interviews, here:

For full show notes, along with webinar …

Payroll and Human Resources Solutions for Your Healthcare Practice

April 17th, 2017


A World of Change – National Privacy and Data Governance Congress

March 3rd, 2017


How Your Healthcare Practice Can Support Youth

February 20th, 2017

Sign up for weekly reminders about upcoming guest interviews, here:   In this FREE 30-minute Practice Management Nugget Webinar for Your Healthcare Practice with Heather …

The 3 R’s to Building Resilience in Business

September 25th, 2016




In this FREE 30-minute Practice Management Nugget Webinar with Zaheen Nanji,  you will learn the Step by Step Formula to Build Emotional …

The Skilled MOA

September 25th, 2016


In this FREE 30-minute Practice Management Nugget Webinar for Your Healthcare Practice with Ronaye Kooperberg, Ronaye explains the skills of the …

Would You Like to Improve the Care Experience for Your Patients?

June 14th, 2016


If you are one of the healthcare professionals, practice managers, or healthcare team members, who wants to know how to  improve the care experience for patients and their caregivers and their loved ones then jump …

Business Plan Check Up for Your Healthcare Practice

May 27th, 2016


If you are a practice manager, clinic manager, healthcare provider and owner of a private healthcare practice, you need to attend this webinar!

In this FREE 30-minute Practice Management Nugget Webinar for Your …

5 Ingredients of GREAT Staff Recognition

May 4th, 2016

In this FREE 30-minute Practice Management Nugget Webinar with Nelson Scott,  you will learn the five ingredients of meaningful staff recognition.   …

Making Passwords Secure in Your Healthcare Practice

April 22nd, 2016


In this FREE 30-minute Practice Management Nugget Webinar with Dovell Bonnett you will learn how to fix the weakest cybersecurity link in your healthcare practice. Password Authentication Infrastructure (PAI) starts …

7X Your Professional Education - Practice Management Nuggets Webinar

April 22nd, 2016


When You Close Your Healthcare Practice How to Manage Your Patients' Health Records

March 7th, 2016


5 Things You Must Do Today to Protect Your Professional Reputation

February 21st, 2016


If you're a healthcare provider, professional or practice manager who wants to manage your reputation and protect your career without fear of online …

10 Ways You Can Create Awesome Meetings

February 18th, 2016


In this FREE 30-minute Practice Management Nugget Webinar with Professional Meeting Facilitator Gord Sheppard that explains 10 Ways You Can Create Awesome Meetings… and YOU are invited!

If you attend meetings or lead …

Is this Exciting Privacy and Data Governance Congress for You?

January 7th, 2016


If you’re serious about practical learning in privacy, access and security and want to join speakers, delegates and thought leaders with shared interests on privacy that you can apply in your own environment right away …

Prevent Big Fines (or Worse!) for Your Healthcare Practice; Learn How to Plan a Privacy Impact Assessment

December 4th, 2015


View the blog post and register to view the video.

A PIA should be as common place to a healthcare practice as a business plan is to a business.


Do You Need Privacy Awareness Training for Your Healthcare Practice?

November 6th, 2015


Healthcare businesses who want employee and supervisor level privacy awareness training to support key policies, procedures and risk management …

Talk Like a Leader

October 16th, 2015


Practice Management Nugget Inteview with Grant Ainsley

Tips every clinic manager or healthcare provider needs to know.

If you are a clinic manager or healthcare provider who wants to know the important tips to manage …

9 Steps to Hire (and keep) Employees in Your Healthcare Practice

October 2nd, 2015



Your clinic manager just resigned. Are you ready to hire? Learn how!

In this FREE 30-minute Practice Management Nugget Webinar Jean will give …

Transforming Your Dreams Into Reality...

September 11th, 2015


In this episode, we spoke with Karanne Lambton, Life Fulfilled Coaching and Amazon Best Selling Author of “Step Up: 52 Actions for Emerging Leaders”.

Corporate Security - A Must for Any Organization

May 30th, 2015


In this episode, Dave Rodwell, of D.E. Rodwell Investigative Services Ltd., will help you identify the steps that you need to take to manage risks and keep your employees, patients, and business records secure. This …

Employee Engagement - It's Not Rocket Science | Episode 001

May 22nd, 2015


In this episode, Paula MacLean, of Silver Creek Press, will share with you the difference between a satisfied and engaged employee. This 30-minute …

Medical Supplies and Inventory Management for Clinics

May 15th, 2015


In this episode, Shawna Briscoe, Account Manager at Canada Medical Ltd., will help you determine what your medical supplies requirements are and how to manage inventory, saving you time and money. This 30-minute …

7 Moments of Truth in Patient Clinic Satisfaction

May 8th, 2015


In this episode, Bruce Lee, of Bruce Lee Productivity Resources, will help you design a clinic experience to support the best possible patient experience that can be provided. This 30-minute Practice Management Nugget …

Relationship Marketing - Community Wellness Day

May 1st, 2015


In this episode, Dr. Randi Ross, of William David Company, LLC, will share with you a proven plan to ensure that you have a successful and meaningful …

Job Search: A 4 Step Process to Never Need the Fairy Job Mother

April 17th, 2015


In this episode, Connie Hampton, Hampton & Associates, will share with you practical tips to help you with job search networking, and personal branding and marketing. This 30-minute Practice Management Nugget will …

Transform Your Patient Experience

April 10th, 2015


In this episode, Brian Lee and Bruce Lee, of Custom Learning Solutions, will help you drive your clinic to gain inpatient satisfaction, employee …

Implementing a Patient Satisfaction Program

April 5th, 2015


In this episode, Susan Keane Baker will share with you how to implement strategies that result in enhanced job and patient satisfaction. This …

What Payment Options do you Provide your Patients?

March 26th, 2015


In this episode, Jaeme Adams, Co-Founder & President of Swervepay, will share with you how you can make payments easier  for the patient, easier for employees, and improve your cashflow. This 30-minute Practice …

What's the Worst Thing that Could Happen in your Business?

March 12th, 2015


In this episode, Paul Kirvan, of Paul Kirvan Associations (PKA), will help you design a business continuity plan that will help your office continute …

Why Hire a Medical Transcriptionist?

February 27th, 2015


In this episode, Loralie Euverman, CHIM, will share with you how Medical Transcriptionists can contribute to the health, safety, and well-being of your patients and healthcare practice. This 30-minute Practice …

HIM Professionals - What is their Role?

February 23rd, 2015


In this episode, Lisa Proudfoot, BRE, CHIM, an Instructor in the Health Information Management (HIM) Program at SAIT will help you understand the …

How to Hire Employees in Your Health Care Practice

February 21st, 2015


In this 30-minute Practice Management Nugget, Jean will give you practical information, tools and resources to:

  • Develop a hiring policy, procedures, …
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