Ever had a client request a refund, and you felt it really wasn't fair? Never really sure when you should dig your heels in and firmly say "no"? Want to know the most outlandish refund request Claire has ever received in her 13+ years of teaching pre/postnatal clients? Well, in this week's episode, Claire answers all of these questions and more, and even gives away her 6-step "to refund or not refund" checklist so the next time you're faced with a refund situation, you'll know exactly what to do. Enjoy!
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