Cover art for podcast Path to Good

Path to Good

30 EpisodesProduced by VIPdesk ConnectWebsite

VIPdesk Connect is an innovative company out to transform the customer service industry. We are committed to ELEVATING the human experience – delivering positive customer experiences through team members we deeply care about. Join us on our journey as we set out to do good for our team members, clie… read more

30 Episodes | 2018 - 2021

VIP Team goes to the SHRM Conference

September 23rd, 2021


Jen, Maggie, and TIffany from our People and Culture team attend the Society for Human Resources Management Conference. They discuss some of the …

Delighting your Customers

June 2nd, 2021


Sally and Jen speak with customer service expert John Goodman, Vice Chairman of Customer Care Measurement and Consulting. John has managed more than …

Celebrating the Team with our Annual Awards

March 18th, 2021


Jen, Sally, and Maggie reflect on the annual awards ceremony, an event to honor the accomplishments of the team. After a difficult year for everyone, …

Reimagining Recruiting for Remote Work

December 3rd, 2020


Now that working from home is here for the long term Jen and Maggie provide some tips as well as things to consider while recruiting for remote …

Customer Service Week 2020

October 5th, 2020


It's customer service week! A great time for you to show some extra appreciation for your customer service team. We share a classic episode with some tips and fun and easy ways you can celebrate.

--- Send in a voice …

Industry Trends and the New Normal

September 8th, 2020


Jen, Maggie, and Jeff are joined by Jason Dichter, Principal, BPO Sales at Zendesk to discuss trends in the customer service industry. How Zendesk …

Technology and Remote Work

July 22nd, 2020


Sally and Jen are joined by Jeff Kramp, VP of technology to discuss technology needs for working at home. Now that remote work appears to be here for …

Creativity in the time of COVID

July 13th, 2020


Jen and Sally interview their client, Salena Scardina, the VP of Customer Experience for Herff Jones. Herff Jones along with their partners, Marching Order and StageClip,  worked to provide a first-of-its-kind virtual …

VIPdesk named a Top Workplace!

June 25th, 2020


We're thrilled to be named a Top Workplace by the Washinton Post for 2020. Sally and Jen are joined by VP of Operations and Client Services, Val to discuss the exciting award. The team offers tips for how you can focus …

Taking a Moment to Find Calm

June 8th, 2020


Maggie, Sally, and Jen are joined by special guest Kelly, our Director of Client Services. The team takes a moment to reflect on the current state of our world which leads to a discussion about small things you can do …

The Future of Work

May 29th, 2020


Sally, Jen, and special guest, Othmar, our VP of Sales and Marketing discuss the future of the workplace. Now that many companies have transitioned to working from home what does it look like if/when we transition back …

Saving Money While Working from Home

May 8th, 2020


Jen, Sally, and Maggie discuss some creative ways to save money while working from home as well as some ways you can still get some of your favorite products delivered without always relying on amazon. They discuss the …

Avoiding Loneliness and Finding Joy Working Remotely

April 20th, 2020


Sally, Maggie, and Jen discuss ways you can fight loneliness and find moments of joy while working remotely. Including leveraging your employee assistance program and finding creative ways to connect. They also discuss …

Staying Connected While Working from Home

April 1st, 2020


Sally, Jen, and Maggie share their tips and best practices for staying connected to your team who may be new to working from home. Please visit our website for more information including our remote work blog …

Preparing Your Team for Remote Work

March 20th, 2020


In this episode we discuss our new reality, most companies are transitioning to remote work and are unsure how to best do this. We have had a large remote workforce for years so in this episode Sally, Jen, and Maggie …

We're a B Corp!

February 6th, 2020


It's the first episode of season 2 of the Path to Good podcast. Sally, Jen, and Maggie announce that VIPdesk has received its B Corp certification! They reflect on the process, what it means to them both personally and …

Getting to know our CEO, Sally

December 3rd, 2019


Jen, Maggie, and Sally discuss Sally's journey. From her beginnings, reaching out to a concierge company she thought sounded interesting to how she made the decision to start VIPdesk Connect. They also discuss how this …

The Importance of Friendship at Work

October 25th, 2019


Sally, Jen and Maggie discuss the importance of friendship at work with our very first guest, Mo Fathelbab, author of The Friendship Advantage: 7 …

Preparing for Customer Service Week

September 5th, 2019


Today Jen and Maggie discuss their favorite holiday, customer service week! No matter what your business does you probably have a team doing some …

VIPdesk goes to the SHRM Conference

July 16th, 2019


Jen recently attended the Society for Human Resources conference, the theme was Building Better Workplaces which fit right in with the Path to Good concept. Jen and Maggie discuss the inspirational keynote speakers …

Recruiting 101: How to find the best team members

May 24th, 2019


Jen and Sally talk to Maggie, the recruiting queen, about factors that are most important for recruiting in this tight labor market. They discuss four critical elements 

1. Creating a strong profile - what skills do you …

Gearing up for Growth

May 3rd, 2019


Sally, Maggie and Jen discuss the growth of the company. How they balance recruiting new team members with developing and promoting current team members. They talk about the benefits continuously providing team members …

VIPdesk Connect goes to WorkHuman

April 15th, 2019


The VIPdesk team travels to Nashville to attend the Workhuman conference. A conference all about bringing more humanity to the workplace. Jen, Sally and Maggie reflect on the things that most stood out to them including …

Dealing with Stress

March 28th, 2019


Jen, Maggie and Sally discuss the inevitable stress that comes with any business and how they deal with it (lots of laughing helps). They discuss client expectations for elevated customer service and how they spring …

The Circle of Good

March 8th, 2019


Sally, Maggie and Jen discuss paying a living wage (it involves a 90 page research paper created by Maggie) and how they go about finding clients who …

Annual Awards

January 31st, 2019


The team reflects on the company annual awards ceremony held earlier that day.  The annual awards honor the accomplishments of the team and are broadcast live to the entire company. Sally, Maggie and Jen discuss why …

Looking back on 2018

January 15th, 2019


Sally, Jen and Maggie reflect on 2018 initiatives including new roles, peer recognition programs, the WorkHuman conference and making the Inc 5000 …

What is a B Corp and why is it important?

August 17th, 2018


In this episode Jen, Maggie and Sally discuss why they decided they wanted to apply for the B Corp (Benefit Corp) certification. They review their …

Perspectives from the Team

June 6th, 2018


In our second episode we talk to our team members Caylin and Melissa about their perspectives on our culture through the lens of a new team member …

Building a Culture that Cares

May 7th, 2018


The very first episode of Path to Good! Hosts Jen, Maggie and Sally introduce ourselves (we love travel, cold places, arugula and elevating the human …

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