Path to Good

10 EpisodesProduced by VIPdesk Connect

VIPdesk Connect is an innovative company out to transform the customer service industry. We are committed to ELEVATING the human experience – delivering positive customer experiences through team members we deeply care about. Join us on our journey as we set out to do good for our team members, clie… read more

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Recruiting 101: How to find the best team members

May 24th, 2019

22:41

Jen and Sally talk to Maggie, the recruiting queen, about factors that are most important for recruiting in this tight labor market. They discuss four critical elements 

1. Creating a strong profile - what skills do you …

Gearing up for Growth

May 3rd, 2019

20:00

Sally, Maggie and Jen discuss the growth of the company. How they balance recruiting new team members with developing and promoting current team members. They talk about the benefits continuously providing team members …

VIPdesk Connect goes to WorkHuman

April 15th, 2019

22:37

The VIPdesk team travels to Nashville to attend the Workhuman conference. A conference all about bringing more humanity to the workplace. Jen, Sally and Maggie reflect on the things that most stood out to them including …

Dealing with Stress

March 28th, 2019

17:04

Jen, Maggie and Sally discuss the inevitable stress that comes with any business and how they deal with it (lots of laughing helps). They discuss client expectations for elevated customer service and how they spring …

The Circle of Good

March 8th, 2019

16:57

Sally, Maggie and Jen discuss paying a living wage (it involves a 90 page research paper created by Maggie) and how they go about finding clients who …

Annual Awards

January 31st, 2019

16:09

The team reflects on the company annual awards ceremony held earlier that day.  The annual awards honor the accomplishments of the team and are broadcast live to the entire company. Sally, Maggie and Jen discuss why …

Looking back on 2018

January 15th, 2019

16:14

Sally, Jen and Maggie reflect on 2018 initiatives including new roles, peer recognition programs, the WorkHuman conference and making the Inc 5000 …

What is a B Corp and why is it important?

August 17th, 2018

23:47

In this episode Jen, Maggie and Sally discuss why they decided they wanted to apply for the B Corp (Benefit Corp) certification. They review their …

Perspectives from the Team

June 6th, 2018

25:00

In our second episode we talk to our team members Caylin and Melissa about their perspectives on our culture through the lens of a new team member …

Building a Culture that Cares

May 7th, 2018

13:20

The very first episode of Path to Good! Hosts Jen, Maggie and Sally introduce ourselves (we love travel, cold places, arugula and elevating the human …

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