Cover art for podcast Onward Nation

Onward Nation

1028 EpisodesProduced by Stephen Woessner (CEO of Predictive ROI) talks with today's top business owWebsite

America's best podcast for learning how today's top business owners Think, Act, and Achieve. Onward Nation is a five-day-a-week podcast hosted by Stephen Woessner, CEO of Predictive ROI. Business owners share the most influential lessons learned throughout their careers, including insights into thei… read more

33:17

Episode 356: Check your ego at the door, with Jeanne Bliss.

Jeanne Bliss is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association. She is one of the foremost experts on customer-centric leadership and the role of the Chief Customer Officer. She guides C-Suite and Chief Customer Officer clients around the world toward earning the right to business growth and prosperity, by improving customers’ lives. Jeanne pioneered the role of the Chief Customer Officer, holding the first ever CCO role at Lands’ End, Microsoft, Coldwell Banker, and Allstate Corporations. She has driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations. Jeanne is also the author of the groundbreaking book, “Chief Customer Officer.”

Secret – timesaving technique

Jeanne writes a to-do list by sending texts to herself -- she then deletes the texts when they are completed -- stay focused on what you need to accomplish. ONWARD!

Daily habit that contributes to success

Make sure you have time for what matters -- Jeanne carves out time for exercise and her family daily.

Could have ruined your business – but now – an invaluable learning experience

Jeanne learned she had to check her ego at the door -- and Jeanne tells the whole story here.

Most influential lesson learned from a mentor

"Write like you talk."  

Final Round – “Breaking Down the Recipe for Success” What systems would you go back and put into place sooner?

I would have networked more than I did.

What strategy would you recommend new business owners focus on to best ensure success?
  1. Define what you're passionate about
  2. Create your personal code of conduct
  3. Build the journey of the customer's life that you're improving
  4. Find your way to deliver value
How best to connect with Jeanne:
Educational emoji reaction

Educational

Interesting emoji reaction

Interesting

Funny emoji reaction

Funny

Agree emoji reaction

Agree

Love emoji reaction

Love

Wow emoji reaction

Wow

Are you the creator of this podcast?

Verify your account

and pick the featured episodes for your show.

Listen to Onward Nation

RadioPublic

A free podcast app for iPhone and Android

  • User-created playlists and collections
  • Download episodes while on WiFi to listen without using mobile data
  • Stream podcast episodes without waiting for a download
  • Queue episodes to create a personal continuous playlist
RadioPublic on iOS and Android
Or by RSS
RSS feed
https://onwardnation.libsyn.com/rss

Connect with listeners

Podcasters use the RadioPublic listener relationship platform to build lasting connections with fans

Yes, let's begin connecting
Browser window

Find new listeners

  • A dedicated website for your podcast
  • Web embed players designed to convert visitors to listeners in the RadioPublic apps for iPhone and Android
Clicking mouse cursor

Understand your audience

  • Capture listener activity with affinity scores
  • Measure your promotional campaigns and integrate with Google and Facebook analytics
Graph of increasing value

Engage your fanbase

  • Deliver timely Calls To Action, including email acquistion for your mailing list
  • Share exactly the right moment in an episode via text, email, and social media
Icon of cellphone with money

Make money

  • Tip and transfer funds directly to podcastsers
  • Earn money for qualified plays in the RadioPublic apps with Paid Listens