Cover art for podcast Nobody Told Me That! with Teresa Duncan

Nobody Told Me That! with Teresa Duncan

60 EpisodesProduced by Teresa DuncanWebsite

Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Frequent co-host Kevin Henry throws in his viewpoint. We don't want you to ever be in positions where you find yourself saying "Nobody Told Me That!" Show note… read more

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Fellow Insurance Nerd Colleen Huff is Back!

September 9th, 2020



Episode 60 Highlights 

My benefits buddy Colleen Huff returns for another session of carrier happenings. We talked about PPE payments (who is …

Talking Practice Sales and Acquisitions with Natasha Gillis

August 26th, 2020


Ep 59

Often we don’t discover the legal side of practice sales until we’re in the thick of it. Join me for a very information-heavy episode that focuses on ownership, numbers and how patients react to practice …

Making Your Practice A Home For Your Team

August 12th, 2020


Episode 58

Angela Davis Sullivan and I go way back in our consulting days. I’m excited that you’ll hear her solutions for handling employee …

Lois Banta Gives Advice on Post-Dental Careers and Keeping The Magic In Your Practice

July 27th, 2020


Episode 57: Popular guest Lois Banta is back! This time we talked about the many conversations we've had with colleagues about leaving their jobs but …

Ep 56 Developing Leadership While COVID-ing with Geri Gottlieb

July 2nd, 2020


This is not news to you but leadership has evolved since COVID-19 steamrolled came into our lives. Out of necessity, new leaders with new leadership …

Ep 55 Talking Progress Notes and Coding with Andre Shirdan

June 12th, 2020


Andre Shirdan is a former Patterson trainer and the founder of the Eaglesoft Field Guide Facebook group. Even if you're not an Eaglesoft office, this group discusses everything dental - you need to sign up for it! He is …

Ep. 54 Hit & Run with Lois Banta: The Controversy Around Charging for PPE

June 1st, 2020


I asked Lois to do a quick take about the controversial discussions surrounding PPE charges. She shares:

  • her verbal skills should you decide to …

Ep. 53: Rachel Wall Teaches Me About Periodontal Classifications and Claims

May 19th, 2020


Periodontal claims can be frustrating for even the most veteran of insurance coordinators. Rachel Wall of Inspired Hygiene is here to teach us how …

Ep. 52 "Unexpected PIVOTS in Leadership with Ginny Hegarty, SPHR"

May 3rd, 2020


How are your teams shaping up? Are you reconnecting as well as you thought? Ginny has worked with so many teams who were grateful to have someone …

Ep. 51 "Virtual Conversations and Management Truths"

April 16th, 2020


Teams moving to a remote formation is a relatively new part of management. Kristine helps me understand how leaders have to really create and uphold …

Ep. 50 "Managing Your Practice through COVID-19 Times"

April 5th, 2020


Beverly Wilburn, FAADOM joins us for a frank talk about how COVID affected her office. She also shares her experience as an expert witness in …

Ep. 49 "Teresa Teaches Teledentistry to Kevin"

March 24th, 2020


Teledentistry is all the rage right now. With COVID-19 keeping us from physically seeing patients, many dentists are now interested in how to make contact virtually. We pretended that Kevin was an attendee in one of my …

Ep. 48 “COVID-19 Time Warp and the Numbers Behind Dental Shows"

March 18th, 2020


So much changed in just one week. Kevin and I discussed COVID-19 (coronavirus for most people) just a few days before states and federal governments …

Ep. 47 “How to Terminate a Patient Relationship"

March 4th, 2020


It sounds so ominous, right? Well, depending on the person it can be a huge relief or a big pain in the ... you know what. This was a reader request …

Ep. 46 “Rita Zamora Tells Us How To Get Found By and Stay Relevant To Your Patients”

February 13th, 2020


Rita is one of the leaders in dental social media marketing. She’s always got an eye on the trends and why they matter. Do you know about the new Google My Business? I had just heard about it and here she is telling us …

Ep. 45 "Graceful but Firm Communications with Lois Banta"

January 22nd, 2020


Lois knows A/R, management and mentoring. And that’s just a tiny bit of her talent. A couple of highlights:

  • How have patient conversations changed …

Ep. 44 “Employees Who Steal: Who Are They and How They Eventually Get Caught”

January 13th, 2020


Kevin returns to co-host this episode and we discuss the strangeness of embezzlers and their motivations. It was brought up by this article about an alleged embezzlement by an office manager in Utah. We also discuss …

Ep. 43 "Dishing with Friends: Talking Payment Arrangements and Patient Trust"

December 17th, 2019


Sometimes having dinner with friends brings out hidden talents. My companions were Lisa Spradley of Front Desk Lady for Hire and Angela Martinez of

Ep. 42 "Announcement: 2020 Dental Coding Update Webinar"

December 11th, 2019


The 2020 Coding Update Webinar is brought to you by NEA Powered by Vyne. Register today to grab your spot for the live and/or recorded webinar! 

Register using this link

If you like this podcast feel free to vote for me …

Ep. 41 "Antitrust Suits Against Delta Dental: Let's Break It Down"

November 21st, 2019


Let me tell you about 11 separate antitrust lawsuits filed against Delta Dental Plans Association and all of the state Deltas. The case brought by Kaufman & Kaufman Smile Design Studio, LLC is available as an …

Ep. 40 "Potpourri Episode: Insurance FAQs"

November 7th, 2019


Thanks for letting me tell you about the most common inquiries I receive. Today’s episode is a virtual amalgam (see what I did there?) of many …

Ep. 39 "What is Smile Direct Club's business model? It may not be what you think." with Kevin Henry

October 17th, 2019


I attended a recent course presented by Dr. Jeff Sulitzer who is the Chief Clinical Officer at SmileDirectClub (SDC). You've probably heard a lot …

Ep. 38: "What’s the Fuss With Health History Forms?" with Dayna Johnson

October 3rd, 2019


After some chatter about Dentrix’s Business of Dentistry event, we get into why our health histories are really only surface level information. What if you were a bit more inquisitive in asking the ‘why’ of their health …

Ep. 37: "Hero Talk" with Dr. Paul Etchison

August 21st, 2019


Dr. Etchison is a former client but I can’t take the credit. The man is motivated and super-smart about the dental business side. I’m not talking about the numbers – he knows systems and how to be a good boss. Listen in …

Ep. 36: "Insurance Geek Out" with Colleen Huff- Round 2

August 6th, 2019


Colleen Huff is back with me for another carrier round up. This is one for the insurance geeks! Finally, I found someone who loves teaching workman’s …

Ep. 35: "Queen Bees and other employees we know and … love?' with Kevin Henry

July 22nd, 2019


In this episode, Teresa and Kevin discuss generations, employee caricatures and how change can suck. Are you typecasting your coworkers? We all do it but part of our growth as a manager is how we handle our professional …

Ep. 34 "Money In, Money Out" with Susan Gunn, CFE

June 11th, 2019


My guest today is Susan Gunn, CFE. That’s short for Certified Fraud Examiner. Our talk today isn’t all about fraud though. We talk about money, …

Ep. 33 "All Things Implants: Dental, Breast and Why It’s All Related" with Kevin Henry

May 29th, 2019


2:10 Dental implants longevity, what we know now vs what we knew then.  Shout out to the Dental Hacks and their guest Dr. Frank Spear for the knowledge. Catch that ep here: Dental Hacks episode


16:30 Side …

Ep. 32 "When Two Insurance Geeks Get Together" with Colleen Huff, FAADOM

March 25th, 2019


Colleen Huff is our guest today and joins me to dish about dental insurance. She’s another insurance geek and has a good amount of tips to pass on in …

Ep. 31 "Rockstar Team Management" with Laura Hatch

March 4th, 2019


5:00  Employee Ingredients List - What makes the ideal candidate?

8:00 Let’s focus on team building. How can they best work together?

14:58 Laura’s 2nd Book will be coming in about a year but let’s talk about her FIRST …

Ep. 30 "How Veterinary Teams are Different From Us; Also, Root Canal, 3-D Printing and Testing Patient’s Blood Glucose" with Kevin Henry

February 18th, 2019


Today’s podcast is a fun conversation about animals, movies and of course dentistry.


4:37 OSAP Training - make sure you are getting your yearly …

Ep. 29 "From Iceland to Homeland Dentistry" with Kevin Henry

January 25th, 2019


Today’s podcast is a fun conversation about travel, history and of course dentistry.


Timestamp 12:15 Christmas Traditions of Iceland!

Timestamp 15:06 Teresa’s favorite Christmas movie is what?

Timestamp 20:45 How was …

Ep. 28 "Nobody told me that dentists retire 6 years later than the average American" with Reese Harper, CFP

December 17th, 2018


Today’s podcast explores why retirement amongst dentists is growing more elusive. The average American retires at age 63 and the average dentist retires at age 69. The average American earns $56,5133 per year and the …

Ep. 27 "So You Want To Start a Podcast?" with Kevin Henry

November 26th, 2018


Today’s podcast is all about starting and creating Podcasts! Teresa welcomes back Kevin Henry to talk about where to start and what is needed to make …

Ep. 26 "Marketing, Industry Standards and Marijuana in Dentistry" with Courtney Roberts

November 12th, 2018


Today’s podcast is all about out of the box marketing and staying on top of the latest knowledge and equipment in an area that has many offices to choose from. Courtney shares some inside secrets on how to get those …

Ep. 25 "You Can't Coach Quit" with Lynne Leggett

October 29th, 2018


Today’s podcast is all about leadership, mindset, and coaching! Teresa welcomes longtime friend and insurance-minded colleague Lynne Leggett to talk …

Ep. 24 Software situations with Dayna Johnson of Novonee

September 23rd, 2018


This episode focuses on software and hardware issues faced by practices. Dayna talks about the most common software issues and why hardware choices are wrecking production across the country. Is paperless really, really …

Ep. 23 Schein Summit, Dealing with Patients and Best Buy/Amazon in healthcare

September 10th, 2018


We cover a ton of material this episode:

- Patient types
- Employee types
- Schein Summit and what technology is coming up
- How Amazon/Pillpack and …

Ep. 22. Medical Pricing Conversations: What Can We Learn?

July 25th, 2018


Kevin & Teresa talk about how Kevin's hangnail turned into a medical plan exploration. Can the dental industry learn from how medical has handled insurance's impact? Perhaps. The in-house savings plan and confusing …

Ep. 21 Spotting bullies in the workplace: dental edition

July 12th, 2018


We dig in to this very emotional topic that impacts dentistry. If you haven't had an issue - awesome. But more than likely you have  or know someone who has. Share your stories with us via email as well:

Ep. 20 Non covered services benefits eligibility

May 18th, 2018


Have you wondered what to do if you're in a state with a non-covered services law? Do you know your state's status? (LINKS BELOW!) Teresa answers this question along with some tips on talking to your patient about fee …

Ep. 19. Check-in, Painful Office Stories and PANDA awareness (not the fluffy kind)

May 2nd, 2018


Kevin joins Teresa to see where we are with our 2018 goals. The conversation branches out to how you can improve your office life. Teresa shares one …

Ep. 18. Conversations: Andrea Greer talks systems, outsourcing, CAD/CAM and cancer

February 14th, 2018


Teresa is joined by speaker and consultant Andrea Greer for a candid talk on a range of topics. They cover family relationships in the office; why …

Ep. 17. 2017 Wrap Up and 2018 Look Forward

January 7th, 2018


Teresa and Kevin wrap up the old with discussion of courses, industry happenings and why change is hard - for everyone. Then we dive into predictions …

Ep. 16. How to Have Your Dental Article Published

December 27th, 2017


Our conversation focuses on publishing an article - even if you've never written before! Hear the inside scoop on how editors make their decisions. Even if you don't want to write, find out why you see certain ads next …

Ep. 15. Amazon's Move Into Dentistry: What It Means For You

December 10th, 2017


Is Amazon coming for your dental supply business? Could it work? Teresa and Kevin talk about the surprising Amazon booth at Greater New York; the …

Ep 14. Writing, editing and publishing a dental book

December 1st, 2017


Writing a book is hard work but it's not impossible. Kevin & Teresa discuss what was involved in writing, editing and publishing their books. …

Ep. 13 Feeling Financial Pressure? You’re Not Alone.

November 6th, 2017


What kind of pressures do dentists and practice owners face? Teresa talks about the factors that can weigh heavy on the dental mind. Emotional fatigue is a real issue for those tasked with providing for family and …

Ep12: AADOM Conference wrap-up, Kevin's book & Siroworld

October 21st, 2017


AADOM's Annual Conference is over. Kevin and Teresa discuss exhibits, speakers & crowd demographics. Susan Gunn, Laura Hatch and other superstar speakers are discussed. Teresa talks about the insurance panel she …

Ep11: Texas Insurance Concerns - Show Report for SWDC

October 3rd, 2017


Are insurance problems really bigger in Texas? Everything is bigger there, isn’t it? Teresa gives a show report from the Southwest Dental Conference in Dallas, TX. What were the audience’s biggest pain points? Networks, …

Ep10: Dental Tradeshow Extravaganza!

September 4th, 2017


Kevin returns from the California Dental Association show in San Francisco and provides a report. The show floor has some crazy dynamics. Good reps, bad reps, attendees who steal – we talk about all of that. Which shows …

Ep9: Keeping It Fresh as A Speaker/‘Expert’ and What About These Self-Proclaimed Social Media Office Gurus?

September 4th, 2017


We dive into a discussion about some of our favorite dental people who we see on the road. Shout out to Abe Kasbo and Steve Jeffrey! Then we discuss people who think they are social media experts. Does running one …

Ep8: Dentrix Business of Dentistry wrap-up and Teresa shows you the behind-the-scenes as a speaker

September 4th, 2017


Teresa takes you behind the scenes for her courses at Dentrix Business of Dentistry (BOD). She walks you through the morning preparation for her Accounts Receivables and Insurance course. Then she moves onto the show …

Ep7: Dental Apocalypse: are you ready! Just kidding – this one is about LinkedIn and being a power connecter

September 4th, 2017


Apocalypse talk! What would you do if the big one hit? Or perhaps weed will curtail the inevitable? Don’t think about that – let’s talk LinkedIn …

Ep6: Insurance Edition: Is your website ideally set up for patients?

September 4th, 2017



Let's take your website apart. How does it read to your patients? Do you acknowledge your participation? Does your copy match your participation? Are you friendly with financing? How soon can you get them in? Is there …

Ep5: Human resources, social media and what managers really look for

September 4th, 2017


Human resources is exhausting. We go through the interview - what makes us consider a candidate? What makes us disqualify one? We'll go over Teresa's management experience with interviewing. What will she immediately …

Ep4: Masterminds, Insurance, Millennials and Marijuana

September 3rd, 2017


What kind of communities do you belong to and are they helpful? The value of mentorship is always underestimated. Is it time to look for your own …

Ep3: Cell phones, social media and artificial intelligence in dentistry

September 3rd, 2017


Teresa and Kevin discuss how cell phones and social media mess with the dental office flow. Human resources has become challenging because your team may not know the law and etiquette around it. Who handles the social …

Ep2: Clock punchers, attendee horror stories and why you need to get out of your office

September 3rd, 2017


Kevin Henry joins Teresa to talk about the inner workings of dental offices. They also talk about attendees in different classes and which ones have stuck out - even for bad reasons. Teresa's dog Griffin makes an …

Ep1: Birth of a Podcast

September 2nd, 2017


The #1 phrase I hear is ‘nobody told me that’ - let’s tackle the problems that come with not being aware. Behind-the-scenes discussion of dental …

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