Cover art for podcast Nobody Told Me That! with Teresa Duncan

Nobody Told Me That! with Teresa Duncan

101 EpisodesProduced by Teresa Duncan, speaker and corporate consultantWebsite

Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Show notes over at http://nobodytoldmethat.libsyn.com/

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Farewell

February 22nd, 2024

0:39

An important message from RadioPublic

EP 120: The Multigenerational Dental Office with Michelle Coker and Matt Nelson

March 28th, 2024

1:00:37

Don't forget to check out the video episode on YouTube

Great employees are worth their weight in gold. Managing them is usually the most taxing …

EP 119: Hygiene Advancements and Issues for 2024 with Rachel Wall, RDH, BS

February 29th, 2024

58:18

Don't forget to check out the video episode on YouTube

It’s always fun to have Rachel Wall back for hygiene updates. She’s the founder and president of Inspired Hygiene and is my go-to for shedding light on the latest …

EP 118: Dental Compliance Challenges and Solutions with India Chance

February 13th, 2024

55:57

SHOW NOTES:

Don't forget to check out the video episode on YouTube

Returning guest India Chance joined me for another infection control, bug-filled …

EP 117: Breaking Down Interoperability Challenges with Dr. Bryan Laskin

January 28th, 2024

55:22

Don't forget to check out the video episode on YouTube

In this episode, I sat down with Dr. Bryan Laskin – a dental tech entrepreneur, an author and a good friend. He's been on before (Ep 76) and just like last time, …

EP 116: Dental Industry Shifts: AI, Hygiene Compacts, and Conferences with Andrew Johnston and Kevin Henry

December 27th, 2023

1:05:06

In this episode, I was joined by Andrew Johnston, co-founder of “A Tale of Two Hygienists,” and the man responsible for The Dental Podcast Network at Dental Economics. He's also a restorative hygienist. Also making an …

EP 115: The Threat of Workplace Violence In Dental Offices with Duane Tinker

November 27th, 2023

46:58

In this episode, we dive deep into the concerning issue of workplace violence in dental offices. I was joined by my friend Duane Tinker, a compliance …

EP 114: Shake Up Your Marketing with Gary Bird of SMC National

November 10th, 2023

53:31

In this episode, I was joined by Gary Bird, founder and managing partner of SMC National, to discuss changes in dental marketing strategies. We …

EP 113: Preventing Cyber Attacks, Phishing and HIPAA Fines

October 23rd, 2023

54:12

October is Cybersecurity Awareness Month. In this episode, I took a deep dive into the world of cyber attacks and cybersecurity in the dental industry. My guests Teresa Pichay of the California Dental Association and …

Ep 112: PANEL: What Dentists Want In A Manager

September 28th, 2023

1:08:59

It's a beautiful situation when a manager and dentist truly co-pilot the practice! It takes work to reach that balance though. For this deep dive …

EP 111: Secrets of a Well-Systemized Dental Practice with Dr. Addison Killeen

August 20th, 2023

56:22

It's not often I can fangirl over one of my guests! Dr. Addison Killeen joined me to discuss the importance of systemization in dental practices and how it can transform the way we run our businesses. I've listened to …

Ep 110: PANEL: Insurance Outsourcing and Management

July 11th, 2023

1:08:04

This one is for you, my fellow insurance nerds! Outsourcing and insurance are two hot topics in most dental groups. Many offices choose to outsource to lessen strain on and burnout of their valued team members. This …

EP 109: Talking Insurance and Revenue with the California Dental Association

June 28th, 2023

57:21

My guests are Matt Nelson and Lisa Greer from the California Dental Association. They handle practice management and benefits issues from their member dentists. Between the two of them they've heard some stories! They …

EP 108: PANEL: Location, Location, Location!

May 24th, 2023

51:40

Another fun panel discussion! My two guests have helped offices grow by advising or facilitating the changes. Malika Azargoon and Jennifer Steadman …

EP 107: Communications and Clarity with Dr. Gerilyn Alfe

April 30th, 2023

56:56

What I love about my conversations with Dr. Gerilyn Alfe is how candid she is. She talks about her unexpected experience switch from dentistry to coaching. We then dish a bit about working with different dental team …

EP 106: Financial Health During Practice Growth with Perrin DesPortes

April 26th, 2023

59:22

Expansion, sales, associates - all this growth can be hard on a practice. We tend to think of growth as a positive experience and usually, it is. However the financial health of the practice can be threatened by …

EP 105: PANEL: Hiring (and Keeping!) Associates

April 3rd, 2023

1:01:53

Hiring associates can be such a pain BUT it's beautiful when it works. I gathered a smart group of managers who have spent years hiring and training …

EP 104: Pulling Back the Curtain on Dental Labs with Voices From The Bench

March 20th, 2023

59:25

What an enlightening episode! Elvis Dahl and Barb Warner from Voices from the Bench Podcast spoke openly about the business of dental labs. I definitely learned a good amount. Imagine your lab comes in and shows you how …

Ep 103: Amanda Hill: Former Coworker and Biofilm Aficionado

March 3rd, 2023

59:01

It’s wild that Amanda and I actually worked together years ago! We take a quick trip down memory lane but then we dive into some really gross but …

Ep 102: PANEL: How Dental Billing Is Changing

February 13th, 2023

1:04:04

Dental billing is evolving but it seems like our systems are always slow to change. Listen in as I talk with a group of dental nerds (like us!) about …

Ep 101: Calibrating Periodontal Care with Rachel Wall

December 28th, 2022

58:33

Full show notes/links on the podcast home page! https://nobodytoldmethat.libsyn.com

Rachel Wall is back on the podcast to share more periodontal …

Ep 100: Question 2, Debridement and A Spot of Gratitude

November 21st, 2022

36:41

CORRECTION: Thanks to Dr. W for letting me know that local factors are plaque and calculus. I had localized in my head. Sorry for the confusion!

On …

Ep 99: Artificial Intelligence: What's The Big Deal? 

October 20th, 2022

51:35

My long-time friend Ann Marie DePalma joins me to shed more light on the provider-side usage of AI. She's a Customer Success Manager with Pearl. Case presentation tips flowed! We discussed a variety of related topics …

Ep 98: Listen In on Two Insurance Nerds with Microphones

October 5th, 2022

41:43

Fellow insurance enthusiast Colleen Huff joins me to dish on trends we’re seeing. We sprinkled in some compliance and Medicare Advantage discussion. …

Ep 97: Ryan Vet Educates Me On Doing Business with Millenials, Gen Z and Other Patient Types

September 19th, 2022

1:03:01

Ryan is one of those guys that loves to build and turn around businesses. It’s fascinating to talk about strategies and industry trends with him. The …

96 Deciphering Dental Networks with Brian Phillips of Five Lakes

September 6th, 2022

35:01

Oops - I nerded out again. Brian Phillips was my partner in insurance geekdom this time. He knows so much about leased networks and provider credentialing. Sometimes it’s the people behind the scenes that can give you …

Ep 95: Emulsions, Sensitivity and Implant Care with Crest

August 19th, 2022

13:05

Another Hinman Lounge podcast! This time I sat with Drs. Kaplan and Gans to discuss implant care and sensitivity. That sounds very formal but they’re very fun and smart ladies, promise! I needed to ask about sensitivity …

Ep 94: Podcasting at the Hinman with Brad James of Kleer

August 19th, 2022

13:24

Earlier this year I spoke at the Hinman Dental meeting and was able to be a part of their Podcast Lounge. Very cool - hope more shows do this! I …

Ep 93: Making Smart Decisions For a Changing Business with Kim McGuire

August 1st, 2022

42:31

Kim McGuire of Fortune Management is one of my favorite people to talk business with. Not just ‘what’s up with you?’ business but the business of dentistry, numbers and strategy. It felt good to deep dive into current …

EP 92: Reimagining Administrative Onboarding with Michelle Affanato

January 26th, 2022

58:26
What if you could put new or unsure employees through a bootcamp? The culture shock in dentistry is real - the hard truth is that our new stars need …

EP 91: Ransomware and Security Breaches SHOULD Scare You with Dan De Steno

December 20th, 2021

50:28

Have you heard of Log4Shell? Well, that’s why you need to stay up to speed on security issues. Most offices have ‘the IT company’ or as I called him ‘the IT guy.’ Nowadays you need help managing the CBCT, patient …

EP 90: The Audit Edition: OSHA & Infection Control with India Chance

December 1st, 2021

1:05:44

Infection control may seem boring but I’m telling you, my guest makes it interesting! For example - what do coffee and fake nails have in common? …

EP 89: 3 Management Consultants Walk Onto A Panel

November 3rd, 2021

54:26

This episode is actually a follow up webinar for an AADOM panel discussion that I hosted. Boy that’s a mouthful! Curve Dental sponsored a fantastic …

EP 88: The Cures Act, Chart Notes and Missing Patients with Rick Garofolo

October 20th, 2021

57:32
Another insurance nerd joins me on the podcast! Rick Garofolo of Practice Mechanics teaches me about the Cures Act - part of me wishes I didn’t know …

EP 87: Why Do People Spend on Pets Rather Than Teeth? with Sameer Bhasin

October 6th, 2021

1:01:56

This episode focuses on spending habits and lessons learned from past recessions. 

Sameer Bhasin is CareCredit’s VP of Alliances and has worked with dental offices for over 20 years. He shared that cosmetic surgery was …

EP 86: A Gathering of Insurance Geeks is a Beautiful Thing

September 8th, 2021

1:09:24

The 3rd Annual Insurance Extravaganza happens in November in Orlando. Founder Christine Taxin and accountability coach Lynne Leggett join me to talk about the benefits side of dentistry. The changes are coming at us …

EP 85: Judy Kay Mausolf Teaches Me About Team Culture

August 25th, 2021

1:10:34

Popular speaker and workshop host Judy Kay has been helping teams collaborate and succeed for as long as I’ve known her. I asked her a million …

EP 84: Patients, Employers and Membership Mojo with Brad James

August 11th, 2021

1:02:52
Brad James and I dished about  the landscape of dentistry and then considered it from the patient and employer points of view. He’s the Director of …

EP 83: Dilaine Gloege Teaches Me About Dental Medicare Advantage Plans

July 28th, 2021

1:03:21

Where did all these Medicare Advantage plans come from? They’re great for seniors to be able to afford more dental care but they’re taking a lot of offices by surprise. I asked my friend Dilaine to break it down for you …

EP 82: Financial Ledgers and You: Love Story or Work in Progress? with Dayna Johnson

July 14th, 2021

44:56

Returning guest Dayna Johnson talks to us about what she’s seeing in patient accounts. Some of the most common mistakes can cause big headaches when it’s time to bring on a new dentist or time to make a sale. Find out …

EP 81: Adapting To Your Team’s Communication Styles with Lisa Copeland, RDH, CSP

June 30th, 2021

56:24

“Disruption offers opportunity” - wise words from my guest Lisa Copeland. We talk about being brave, encouraging and firm in our team interactions. Each position and age group in our office has its own communication …

EP 80: Micromanagers and Dental Witches with Dr. Gina Dorfman

June 16th, 2021

1:21:58

Dr. Gina Dorfman joins me to discuss her perspectives on patient behavior, group interviews and not managing like a witch. Could you be a …

EP 79: Bursting Social Media Bubbles with Rita Zamora

June 2nd, 2021

40:53

Rita returns to the podcast with a bold question: are we letting our own preconceived notions of social media affect how we reach out to patients? I …

EP 78: Manager’s Guilt Part 2: Handling It All 

May 19th, 2021

49:39

Dive into Episode 77 for the first part of this series. In this session, I share how I managed my time and duties. Tracking all the deadlines, review dates, renewal dates and the other stuff that pops up can be …

EP 77: Manager’s Guilt Part 1: What Is It and How to Handle It

May 5th, 2021

35:20

This feeling just doesn’t affect new managers. Even experienced team leaders feel that they “should have known more” about a rule or a system. The …

EP 76: Putting Patients First with Innovator Dr. Bryan Laskin

April 21st, 2021

58:04

One of my favorite people to keep an eye on is Dr. Bryan Laskin. He’s the founder of OperaDDS, Toothapps, Upgrade Your Practice and more apps and services designed to make our lives easier. In dentistry we see a lot of …

EP 75: Minimizing the Unexpected Parts of Practice Sales with Dr. Suzanne Ebert

April 7th, 2021

50:24

I asked Dr. Suzanne Ebert to share the horror stories and what she’s seen go wrong when dentists buy and sell practices. My listeners need to know the dark side, not just the rah rah moments. Dr. Ebert is with ADA …

EP 74: Talking Revenue With A Ninja ft. Andy Cleveland

March 24th, 2021

55:13

The post-COVID state of collections may surprise you - it’s better than I thought. Andy Cleveland is my guest and is known as the Dental Practice …

EP 73: Why I Have A 24 Hour Rule

March 10th, 2021

35:25

Everyone has a few life rules that shape how they act, interact and react. One of my personal rules is that I wait 24 hours before making any big …

EP 72: Life Is Too Short To Deal With Terrible Patients

February 24th, 2021

28:53

Why do we put up with them? I recently talked with a friend who routinely purges ‘bad’ patients from his practice. We both thought that more offices …

EP 71: Spotting Substance Abuse in Your Office with Edie Gibson, RDH

February 10th, 2021

54:22

Edie Gibson is a well-respected hygienist and a personal long-time friend. Although we met while educating about implants one of her personal passions has been to discuss addiction and mental health. I’ve learned over …

EP 70: Fraudulent Hoverboard Dentist Dramatic Reading

January 27th, 2021

57:49

My friend Kevin Henry joins me to illuminate the case of Dr. Seth Lookhart and his manager Shauna Cranford. You may know the doctor best as the Hoverboard dentist - he worked on patients while riding his hoverboard! I …

2021 is the Year For Courageous Conversations - with Katherine Eitel Belt

January 13th, 2021

1:00:57

Master communicator Katherine Eitel Beltshares different ways she coaches offices through difficult conversations. Whether it’s the team, doctor or …

Three Key Insurance Developments to Watch for 2021

December 30th, 2020

35:49

The upcoming year is already looking remarkably busy on the insurance side. I wanted to give you three areas to watch that will affect your practice. Throughout the year I’ll keep you updated on this podcast and in my …

The Bugs Behind Periodontal Disease

December 16th, 2020

47:04

This episode gets clinical but administrative folks need to know the why behind the treatment your doctor prescribes. Perio disease is linked to so …

Holiday Edition: Fruitcakes and Fraud with Susan Gunn, CFE

December 2nd, 2020

59:25

Certified Fraud Examiner and good friend of the show Susan Gunn is back! She details the case of the Collin Street Bakery embezzlement. It was a …

Learning, Leadership and Empathy with Carrie Webber

November 18th, 2020

54:43

I’m always interested in how offices are handling the end of the year, COVID and other issues. Carrie Webber is the CEO of Jameson Management (one of …

Planning Your Social Media Content with Rita Zamora

November 4th, 2020

45:56

Planning Your Social Media Content with Rita Zamora

 

Rita Zamora is back to talk about social media marketing since COVID-19 entered our lives. Did you know that many patients left their offices due to lack of …

The Symbiotic Relationship Between Providers And Carriers 

October 21st, 2020

55:40

More behind the scenes of dental insurance! My friend Patrick O’Rourke joins me for a geeky discussion about contracts and negotiations (the geekier the better). Patrick has worked on both the broker and provider sides …

How Do You Handle a Riot Near Your Office?

October 7th, 2020

32:47

Today’s guest and my friend Dr. Brett Wells shares his story of not just one but two riots that affected his office. He’s learned a few lessons from …

Onederful Is Trying to Simplify Benefits - Fingers Crossed!

September 23rd, 2020

46:13

Episode 61 Highlights 

 

Onederful Is Trying to Keep You From Calling Dental Carriers - Fingers Crossed!

 

My insurance nerd flag was flying for this …

Fellow Insurance Nerd Colleen Huff is Back!

September 9th, 2020

59:11

 

Episode 60 Highlights 

My benefits buddy Colleen Huff returns for another session of carrier happenings. We talked about PPE payments (who is …

Talking Practice Sales and Acquisitions with Natasha Gillis

August 26th, 2020

1:02:46

Ep 59

Often we don’t discover the legal side of practice sales until we’re in the thick of it. Join me for a very information-heavy episode that focuses on ownership, numbers and how patients react to practice …

Making Your Practice A Home For Your Team

August 12th, 2020

1:12:15

Episode 58

Angela Davis Sullivan and I go way back in our consulting days. I’m excited that you’ll hear her solutions for handling employee …

Lois Banta Gives Advice on Post-Dental Careers and Keeping The Magic In Your Practice

July 27th, 2020

58:48

Episode 57: Popular guest Lois Banta is back! This time we talked about the many conversations we've had with colleagues about leaving their jobs but …

Ep 56 Developing Leadership While COVID-ing with Geri Gottlieb

July 2nd, 2020

55:32

This is not news to you but leadership has evolved since COVID-19 steamrolled came into our lives. Out of necessity, new leaders with new leadership …

Ep 55 Talking Progress Notes and Coding with Andre Shirdan

June 12th, 2020

57:24

Andre Shirdan is a former Patterson trainer and the founder of the Eaglesoft Field Guide Facebook group. Even if you're not an Eaglesoft office, this group discusses everything dental - you need to sign up for it! He is …

Ep. 54 Hit & Run with Lois Banta: The Controversy Around Charging for PPE

June 1st, 2020

11:49

I asked Lois to do a quick take about the controversial discussions surrounding PPE charges. She shares:

  • her verbal skills should you decide to …

Ep. 53: Rachel Wall Teaches Me About Periodontal Classifications and Claims

May 19th, 2020

53:47

Periodontal claims can be frustrating for even the most veteran of insurance coordinators. Rachel Wall of Inspired Hygiene is here to teach us how …

Ep. 52 "Unexpected PIVOTS in Leadership with Ginny Hegarty, SPHR"

May 3rd, 2020

1:01:55

How are your teams shaping up? Are you reconnecting as well as you thought? Ginny has worked with so many teams who were grateful to have someone …

Ep. 51 "Virtual Conversations and Management Truths"

April 16th, 2020

55:42

Teams moving to a remote formation is a relatively new part of management. Kristine helps me understand how leaders have to really create and uphold …

Ep. 50 "Managing Your Practice through COVID-19 Times"

April 5th, 2020

57:49

Beverly Wilburn, FAADOM joins us for a frank talk about how COVID affected her office. She also shares her experience as an expert witness in …

Ep. 49 "Teresa Teaches Teledentistry to Kevin"

March 24th, 2020

1:00:11

Teledentistry is all the rage right now. With COVID-19 keeping us from physically seeing patients, many dentists are now interested in how to make contact virtually. We pretended that Kevin was an attendee in one of my …

Ep. 48 “COVID-19 Time Warp and the Numbers Behind Dental Shows"

March 18th, 2020

54:33

So much changed in just one week. Kevin and I discussed COVID-19 (coronavirus for most people) just a few days before states and federal governments …

Ep. 47 “How to Terminate a Patient Relationship"

March 4th, 2020

23:54

It sounds so ominous, right? Well, depending on the person it can be a huge relief or a big pain in the ... you know what. This was a reader request …

Ep. 46 “Rita Zamora Tells Us How To Get Found By and Stay Relevant To Your Patients”

February 13th, 2020

48:05

Rita is one of the leaders in dental social media marketing. She’s always got an eye on the trends and why they matter. Do you know about the new Google My Business? I had just heard about it and here she is telling us …

Ep. 45 "Graceful but Firm Communications with Lois Banta"

January 22nd, 2020

49:44

Lois knows A/R, management and mentoring. And that’s just a tiny bit of her talent. A couple of highlights:

  • How have patient conversations changed …

Ep. 44 “Employees Who Steal: Who Are They and How They Eventually Get Caught”

January 13th, 2020

50:25

Kevin returns to co-host this episode and we discuss the strangeness of embezzlers and their motivations. It was brought up by this article about an alleged embezzlement by an office manager in Utah. We also discuss …

Ep. 43 "Dishing with Friends: Talking Payment Arrangements and Patient Trust"

December 17th, 2019

47:39

Sometimes having dinner with friends brings out hidden talents. My companions were Lisa Spradley of Front Desk Lady for Hire and Angela Martinez of

Ep. 42 "Announcement: 2020 Dental Coding Update Webinar"

December 11th, 2019

2:09

The 2020 Coding Update Webinar is brought to you by NEA Powered by Vyne. Register today to grab your spot for the live and/or recorded webinar! 

Register using this link

If you like this podcast feel free to vote for me …

Ep. 41 "Antitrust Suits Against Delta Dental: Let's Break It Down"

November 21st, 2019

1:20:13

Let me tell you about 11 separate antitrust lawsuits filed against Delta Dental Plans Association and all of the state Deltas. The case brought by Kaufman & Kaufman Smile Design Studio, LLC is available as an …

Ep. 40 "Potpourri Episode: Insurance FAQs"

November 7th, 2019

37:11

Thanks for letting me tell you about the most common inquiries I receive. Today’s episode is a virtual amalgam (see what I did there?) of many …

Ep. 39 "What is Smile Direct Club's business model? It may not be what you think." with Kevin Henry

October 17th, 2019

49:34

I attended a recent course presented by Dr. Jeff Sulitzer who is the Chief Clinical Officer at SmileDirectClub (SDC). You've probably heard a lot …

Ep. 38: "What’s the Fuss With Health History Forms?" with Dayna Johnson

October 3rd, 2019

58:21

After some chatter about Dentrix’s Business of Dentistry event, we get into why our health histories are really only surface level information. What if you were a bit more inquisitive in asking the ‘why’ of their health …

Ep. 37: "Hero Talk" with Dr. Paul Etchison

August 21st, 2019

48:13

Dr. Etchison is a former client but I can’t take the credit. The man is motivated and super-smart about the dental business side. I’m not talking about the numbers – he knows systems and how to be a good boss. Listen in …

Ep. 36: "Insurance Geek Out" with Colleen Huff- Round 2

August 6th, 2019

55:42

Colleen Huff is back with me for another carrier round up. This is one for the insurance geeks! Finally, I found someone who loves teaching workman’s …

Ep. 35: "Queen Bees and other employees we know and … love?' with Kevin Henry

July 22nd, 2019

57:56

In this episode, Teresa and Kevin discuss generations, employee caricatures and how change can suck. Are you typecasting your coworkers? We all do it but part of our growth as a manager is how we handle our professional …

Ep. 34 "Money In, Money Out" with Susan Gunn, CFE

June 11th, 2019

58:44

My guest today is Susan Gunn, CFE. That’s short for Certified Fraud Examiner. Our talk today isn’t all about fraud though. We talk about money, …

Ep. 33 "All Things Implants: Dental, Breast and Why It’s All Related" with Kevin Henry

May 29th, 2019

58:17

2:10 Dental implants longevity, what we know now vs what we knew then.  Shout out to the Dental Hacks and their guest Dr. Frank Spear for the knowledge. Catch that ep here: Dental Hacks episode

 

16:30 Side …

Ep. 32 "When Two Insurance Geeks Get Together" with Colleen Huff, FAADOM

March 25th, 2019

1:00:43

Colleen Huff is our guest today and joins me to dish about dental insurance. She’s another insurance geek and has a good amount of tips to pass on in …

Ep. 31 "Rockstar Team Management" with Laura Hatch

March 4th, 2019

1:02:42

5:00  Employee Ingredients List - What makes the ideal candidate?

8:00 Let’s focus on team building. How can they best work together?

14:58 Laura’s 2nd Book will be coming in about a year but let’s talk about her FIRST …

Ep. 30 "How Veterinary Teams are Different From Us; Also, Root Canal, 3-D Printing and Testing Patient’s Blood Glucose" with Kevin Henry

February 18th, 2019

53:15

Today’s podcast is a fun conversation about animals, movies and of course dentistry.

 

4:37 OSAP Training - make sure you are getting your yearly …

Ep. 29 "From Iceland to Homeland Dentistry" with Kevin Henry

January 25th, 2019

54:37

Today’s podcast is a fun conversation about travel, history and of course dentistry.

 

Timestamp 12:15 Christmas Traditions of Iceland!

Timestamp 15:06 Teresa’s favorite Christmas movie is what?

Timestamp 20:45 How was …

Ep. 28 "Nobody told me that dentists retire 6 years later than the average American" with Reese Harper, CFP

December 17th, 2018

57:07

Today’s podcast explores why retirement amongst dentists is growing more elusive. The average American retires at age 63 and the average dentist retires at age 69. The average American earns $56,5133 per year and the …

Ep. 27 "So You Want To Start a Podcast?" with Kevin Henry

November 26th, 2018

43:25

Today’s podcast is all about starting and creating Podcasts! Teresa welcomes back Kevin Henry to talk about where to start and what is needed to make …

Ep. 26 "Marketing, Industry Standards and Marijuana in Dentistry" with Courtney Roberts

November 12th, 2018

49:16

Today’s podcast is all about out of the box marketing and staying on top of the latest knowledge and equipment in an area that has many offices to choose from. Courtney shares some inside secrets on how to get those …

Ep. 25 "You Can't Coach Quit" with Lynne Leggett

October 29th, 2018

48:15

Today’s podcast is all about leadership, mindset, and coaching! Teresa welcomes longtime friend and insurance-minded colleague Lynne Leggett to talk …

Ep. 24 Software situations with Dayna Johnson of Novonee

September 23rd, 2018

51:13

This episode focuses on software and hardware issues faced by practices. Dayna talks about the most common software issues and why hardware choices are wrecking production across the country. Is paperless really, really …

Ep. 23 Schein Summit, Dealing with Patients and Best Buy/Amazon in healthcare

September 10th, 2018

51:39

We cover a ton of material this episode:

- Patient types - Employee types - Schein Summit and what technology is coming up - How Amazon/Pillpack and …

Ep. 22. Medical Pricing Conversations: What Can We Learn?

July 25th, 2018

37:51

Kevin & Teresa talk about how Kevin's hangnail turned into a medical plan exploration. Can the dental industry learn from how medical has handled insurance's impact? Perhaps. The in-house savings plan and confusing …

Ep. 21 Spotting bullies in the workplace: dental edition

July 12th, 2018

46:38

We dig in to this very emotional topic that impacts dentistry. If you haven't had an issue - awesome. But more than likely you have  or know someone who has. Share your stories with us via email as well:

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