Managed conflict helps cultivate discussion and creates opportunities to uncover new and innovative solutions. So as a business owner, one of your main jobs should be to establish an environment that cultivates healthy conflict.
You can do that by being willing to invest the time it takes to resolve issues. Conflict can be messy and it may take several conversations to come to a solution. You have to create a climate of mutual trust and you have to have a desire for resolution, and not let a desired win take precedence.
And finally, if there are two best options, don't choose yours. Let one of your team members take the lead. Why? Because if it's their idea and they're passionate about it, they're more likely to work to ensure that it's implemented properly.
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