Cover art for podcast Mission Qualfon

Mission Qualfon

36 EpisodesProduced by Mission QualfonWebsite

Most companies, including BPOs, have a mission statement that demonstrates its core values, but do its employees know and understand what it stands for? Each month, Qualfon executives and employees across our organization will join hosts Marisol Sanchez and Jeremy Lunnen for a deep dive into how the… read more

36 Episodes | 2020 - 2021

Episode 36 : An Unpredictable Industry with Alisha McNary, VP of Business Development

September 23rd, 2021


Our VP of Business Development, Alisha McNary joins Jeremy and Marisol for a conversation surrounding the lifestyle of being in sales. She explains …

Episode 35: Open Comments with Mike Marrow, Qualfon CEO

September 10th, 2021


On this episode, Jeremy and Marisol welcome back Qualfon CEO Mike Marrow to discuss one of Qualfon’s many differentiators for measuring the mission’s …

Episode 34: Coming of Age with the Mission with Juan Pablo Gonzalez, Manager, POET (Process Optimization Engineering Team)

August 26th, 2021


One of our POET (Process Optimization Engineering Team) managers, Juan Pablo (JP) Gonzalez joins Jeremy and Marisol for a conversation surrounding …

Episode 33: Embodying Total Vocation through Learn@Work Education with Matt Carleton

August 13th, 2021


This week we are kicking off our Learn@Work campaign on Mission Qualfon with our Advance Leadership Academy Senior Manager, Matt Carleton! Matt joins …

Episode 32: The Wonders of Working at Qualfon with Katie Anderson, Benefits Generalist

July 29th, 2021


After celebrating her 20th anniversary at Qualfon, our Benefits Generalist Katie Anderson joins Jeremy and Marisol for a conversation surrounding her …

Episode 31: Living Up to the Mission with Sincerity, Consistency and Good Relationships with Aimee Sibul, Mission Office Manager

July 15th, 2021


On this episode of Mission Qualfon, Jeremy and Marisol talk to our Mission Manager in Cebu, Aimee Sibul, on her deep involvement in the Mission …

Episode 30: The Qualfon Differentiator: Applying our Mission to every interaction with our Employees, Clients and their Customers with Doug Kearney, President and Chief Operating Officer

July 1st, 2021


Qualfon’s President and Chief Operating Officer, Doug Kearney sits down with Jeremy and Marisol for this week’s Mission Qualfon episode. Although his …

Episode 29: The Uniqueness of Our Philosophy and Culture with Tracy Beck, Vice President of Operations.

June 17th, 2021


On this episode of Mission Qualfon, Vice President of Operations, Tracy Beck, joins Marisol and Jeremy for an open conversation about the changes …

Episode 28: Being a Positive Force While Seeking Your Total Vocation, with Jason Skurupey, Operations Director for the Mission Office

June 3rd, 2021


On this fun-filled episode of Mission Qualfon, Jeremy and Marisol chat with Jason Skurupey about his start with Qualfon when he was 18 years old. …

Episode 27: Moving Fast at Qualfon with Summer Dennis, Managing Director

May 20th, 2021


Season two of the Mission Qualfon podcast continues with Marisol and Jeremy having an insightful conversation with Managing Director, Summer Dennis. …

Episode 26: It’s the Small Things with Alvaro Perezalonso, Sr. Manager of Process Optimization Engineering

May 6th, 2021


On this episode of Mission Qualfon, Alvaro Perezalonso joins Jeremy and Marisol for an honest conversation about the impact Qualfon has had on his …

Episode 25: Protecting the Secrets of the Origins of Life with Dr. Hector Arocha, Director of Genesis 4C in Cuatro Ciénegas

April 22nd, 2021


On this episode of Mission Qualfon, we celebrate Earth Week with a very special guest, Dr. Hector Arocha, the Director of Genesis. Dr. Hector Arocha …

Episode 24: Forging a Path for Us to Blossom with Elizabeth Mayes, Senior Vice President of Global Person Office

April 8th, 2021


On this episode of Mission Qualfon, we jump into the Person Office, what we call human resources at Qualfon, universe. Elizabeth Mayes joins Jeremy …

Episode 23: Retiring from the Job, Not the Mission with Doug Gilmour, Director of Global Compensation

March 25th, 2021


Mission Qualfon tackles a bittersweet goodbye with our Director of Global Compensation, Doug Gilmour. On his final day at Qualfon, Doug reminisces about the start of his career and how the journey in hospitality …

Episode 22: Winning & Losing Spectacularly with a Focus on the Spectacular with Dave Drayton, Chief Sales and Solutions Officer

March 11th, 2021


Season two of Mission Qualfon continues with our Chief Sales and Solutions Officer Dave Drayton. Dave has an honest conversation with Jeremy and …

Episode 21: Immersing Ourselves in our Mission with Brandon Ammons, Vice President of Talent Acquisition

February 26th, 2021


Marisol and Jeremy kick off season two of Mission Qualfon with the Vice President of Talent Acquisitions, Brandon Ammons. Brandon speaks on the …

Bonus Episode: Ep 20 Creating a Positive Ripple Effect Across a Company with Roberto Sanchez Mejorada, Chief Mission Officer

February 4th, 2021


The first season of Mission Qualfon comes to an end with a bonus episode featuring a powerful conversation with Chief Mission Officer, Roberto …

Episode 19: Divine Timing with Abel Cruz, Managing Director

December 22nd, 2020


On the season finale of the Mission Qualfon Podcast, we meet one of Qualfon’s tenured employees, Abel Cruz. Listen in as Abel shares with Marisol and …

Episode 18: The Key to Successful Acquisitions with Trevor Allen, Chief Mergers & Acquisitions Officer

December 3rd, 2020


On this episode, we have the pleasure of talking to Qualfon’s Chief Mergers & Acquisitions Officer, Trevor Allen. Hear Trevor discuss how his family fled his war-torn homeland of Lebanon to the US and how he …

Episode 17: Measuring Success with Michael Osorio, Director of Business Intelligence & Reporting

November 20th, 2020


On this episode, we talk to Michael Osorio, Director of Business Intelligence & Reporting at Qualfon. He shares about his journey in and out of the BPO space. We dive into discussions about the burn and churn …

Episode 16: Finding a Home through Acquisitions with Eric Rothert, VP of Operations

November 5th, 2020


On this episode, we talk to Eric Rothert, VP of Operations, about his career journey and becoming a part of the Qualfon family.  As someone who has …

Episode 15: The Focus on the Person with Mike Jossi, Chief Person Officer

October 21st, 2020


On this episode, we talk to Qualfon’s Chief Person Officer, Mike Jossi. Listen in as we discuss the meaning of his title, why Qualfon has both a Mission department and a Person Office, and how they co-exist in a …

Episode 14: An Introduction to Guyana with Luanna Persaud, Country Director, and Sherwin Welcome and Rawle Toney, Operations Directors.

October 9th, 2020


This week we have three special guests who introduce us to their home country, Guyana. Listen as Luanna Persaud, Country Director, and Operations Directors, Sherwin Welcome, and Rawle Toney share the history of Qualfon …

Episode 13: From Agent to VP of Operations – Climbing the BPO Ladder, with Angel Posada

September 25th, 2020


A common theme of working in the BPO industry is that rarely anyone starts out thinking it will be a lifelong career. On this episode of the podcast, join us in reliving Qualfon’s VP of Operations and Client Relations, …

Episode 12: Pursuing Your Total Vocation, with Jennifer Di Tirro, VP of Business Development

September 11th, 2020


Have you found your perfect job or total vocation? Listen to our very own Jennifer Di Tirro, VP of Business Development, discuss her extraordinary story that brought her to Qualfon and how she feels she is living her …

Episode 11: Process Improvement: Continuously Improving to Be the Best with Al Barrenechea, Director of Qualfon University

August 27th, 2020


Does your organization have a six-sigma initiative that is pulling you away from getting your job done?  Learn how Qualfon integrates six-sigma …

Episode 10: Answering the Call: A Company with a Heart – with Maricarmen Gonzalez, Board Member and spouse of Alfonso Gonzalez, Founder and Chairman of Qualfon

August 13th, 2020


What does it mean to be a company with a heart? Qualfon is driven by the principles of our mission to Be The Best and Make Each Person’s Life Better. On this special episode of Mission Qualfon, you will meet Maricarmen …

Episode 9: Project Management; Conducting an Orchestra – with Tracy Flanigan, Project Manager

July 30th, 2020


Ever wonder what qualities or traits it takes to become a successful project manager? Being a project manager is like being a conductor; you are …

Episode 8: Business Process Outsourcing (BPO) 101, with Mike Marrow, Chief Executive Officer

July 16th, 2020


Are you familiar with Qualfon? Do you know what the term BPO means? If you answered no to either question, this is the podcast for you. Hear from Mike Marrow, Chief Executive Officer, as he gives listeners a masterclass …

Episode 7 : Home is where the heart is, with Jan Aquino, VP of Operations

July 2nd, 2020


The Philippines is one of the leading outsourcing destinations in the world, but what makes Qualfon unique in such a competitive marketplace? Hear from Jan Aquino, VP of Operations, as he speaks about his 17-year …

Episode 6: Stronger Together with Cultural Alignment, Kristi Walsh, VP of Client Relations

June 18th, 2020


There is a lot to consider when exploring a new outsource provider, but how important is cultural alignment when selecting a new BPO? Hear from …

Episode 5: How to Be The Best and Make Each Person’s Life Better, with Roberto Sanchez Mejorada, Chief Mission Officer

June 4th, 2020


Most companies, including BPOs, have a mission statement that demonstrates their core values, but do they have a dedicated Mission Office, including a Chief Mission Officer? Qualfon does! On this episode of Mission …

Episode 4: Stairway to the Best Version of Yourself, with Lyman Baete, Manager of Higher Education

May 21st, 2020


Does your enterprise employer own a business school or offer education and skills development opportunities to both you AND your families? Qualfon …

Episode 3: Learn@Work, with Kim Carr, Process Optimization Engineering Team

May 7th, 2020


In this episode of Mission Qualfon, you will hear from one of our most tenured and loyal employees, Kim Carr. Hear about Kim’s 16-year journey with …

Episode 2: The New Kid on the Block, with Ian Jones, SVP of Integrated Solutions

April 23rd, 2020


In this episode of Mission Qualfon, you will hear from Qualfon’s SVP of Integrated Solutions, Ian Jones, speak about Qualfon’s Integrated Marketing …

Episode 1: What Makes a Good Mentor and/or Mentee? Mike Marrow, CEO of Qualfon

April 1st, 2020


On the first episode of Mission Qualfon, you will hear from Qualfon’s CEO, Mike Marrow, speak about a topic that he’s very passionate about – mentorship. Find out what makes a good mentor, hear from his very own mentee, …

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