Cover art for podcast Mission Qualfon

Mission Qualfon

70 EpisodesProduced by Mission QualfonWebsite

Most companies, including BPOs, have a mission statement that demonstrates its core values, but do its employees know and understand what it stands for? Each month, Qualfon executives and employees across our organization will join hosts Marisol Sanchez and Jeremy Lunnen for a deep dive into how the… read more

70 Episodes | 2020 - 2023

Mission-Driven IT: Balancing Technical Skills with a Human Factor with Ian Catolico, SVP, IT and James Wagner, VP, IT

October 27th, 2023


Joining Jeremy and Marisol this week are two members of our IT team, Ian Catolico and James Wagner. Ian and James discuss their experiences, personal …

Episode 69: Inspiring Growth through Personal and Professional Development with Bill McGrath, Site Director

October 3rd, 2023


This week, Jeremy and Marisol are joined by Bill McGrath, our Orlando Site Director. Bill shares his journey of starting as a trainer and quality …

Episode 68: The Power of Education Provided by the Rochat School of Business with Roberto Sanchez Mejorada, Chief Mission Officer, and Carlos Guereca, Dean of Rochat School of Business

September 5th, 2023


Roberto Sanchez Mejorada, Chief Mission Officer, and Carlos Guereca, Dean of Rochat School of Business, join the podcast this week to emphasize the …

Episode 67: The Art of Empathy in Sales with Brian Hadley, Vice President, Sales & Coaching

July 31st, 2023


On the podcast this week, Jeremy and Marisol are joined by Brain Hadley, SVP, of Sales & Coaching. Brian joined Qualfon in March and has
spent his …

Episode 66: Cultivating Personal Growth through Six Sigma with Scott Orchard

July 14th, 2023


On the podcast this week, Jeremy and Marisol talk to Scott Orchard, Partner of Learning & Development and Six Sigma Instructor, about his gift …

Episode 65: Aligning Personal Values with the Qualfon Mission with Becky Brashaw, Contract Manager

June 29th, 2023


In this episode, Becky Brashaw speaks with Jeremy and Marisol about the journey from temporary Call Center Agent to Contract Manager. While some …

Episode 64 - The Gatekeeper of Valuable Information, with Dawn Corsiglia, Country Financial Officer

June 12th, 2023


Dawn Corsiglia, U.S. Chief Financial Officer, joins the podcast today as we continue our focus on strong female leadership at Qualfon.  Jeremy and …

Episode 63 - From Working the Phones to Handling Compliance with Dani Williams, Compliance Manager

May 26th, 2023


Join Jeremy and Marisol on this episode of Mission Qualfonas they continue to uncover the stories that make Qualfon a remarkable organization and …

Episode 62: Having More Than One Total Vocations with Heidi Priest, Operations Supervisor 

May 1st, 2023


Join us in this podcast episode as we have a conversation with Heidi Priest, an experienced leader in the customer service industry. During the …

Episode 61 : On Leadership, Professional Growth, and Spreading the Mission with Emahn Sanchez, Site Director

April 14th, 2023


This week, we have a special guest on our show, Emahn Sanchez, who currently serves as one of our Site Directors in the Philippines. Emahn's journey from being an agent to a Site Director is an inspiring story of …

Episode 60: The Storytelling of our Mission and its Impact with Tracy Miller, SVP, Strategic Account Management

March 31st, 2023


Mission Qualfon podcast returns for its fourth season! Tracy Miller, our Senior Vice President of Strategic Account Management, joins hosts Jeremy …

Episode 59: The Mission at the Forefront of Qualfon Operations with Alfonso Gonzalez Jr.

December 8th, 2022


This week, we have a special guest for our Season 3 finale. Taking a break from Qualfon while finishing his MBA, Alfonso Gonzalez Jr., son of our …

Episode 58: A Proactive Approach to Leadership with Jordane Sandoval, Vice President, Operations

November 11th, 2022


Our new Vice President of Operations for Bogota and Mexico, Jordane Sandoval, talks to Jeremy and Marisol on this week’s episode of the Mission …

Episode 57: Championing Work-Life Balance with the Qualfon Mission with Mike Lee, Managing Director

October 7th, 2022


How do you put the Mission at the forefront of decision-making? Our Managing Director, Mike Lee, joins Jeremy and Marisol on this episode for an …

Episode 56: Being a Supervisor and a Role Model with Edward London, Operations Supervisor

September 26th, 2022


Joining Jeremy and Marisol on this Mission Qualfon      Podcast episode is Edward London, one of our Operations Supervisors in      Guyana. Edward …

Episode 55: Living Your Total Vocation with hosts Jeremy and Marisol

September 9th, 2022


Jeremy and Marisol have a one-on-one conversation to look back and review the highlights of Season 3 thus far. They talk about their respective …

Episode 54: How Qualfon Makes the Mission an Integral Part of its Business Model with Marco Villarreal, Chief Investment Officer

August 25th, 2022


This week our Chief Investment Officer, Marco Villarreal, joins Jeremy and Marisol. Marco, a civil engineer by training, shares his story, including …

Episode 53: Operational Excellence and a Testimonial of the Mission in Action with Jason Lancaster, Managing Director CES Shared Services

August 11th, 2022


Jeremy and Marisol are joined by our Managing Director of CES Shared Services, Jason Lancaster, for this week’s episode. Jason shares how he started …

Episode 52: The Impact of the Qualfon Mission in Making Informed Decisions

July 28th, 2022


On this episode, Prashant Cherukuri, our Chief Information Officer, joins Jeremy and Marisol to discuss his technology path. Prashant describes his …

Episode 51: The Value of Mentorship with Sekou Meusa, Director, Learning and Development

July 15th, 2022


Joining Jeremy and Marisol for this episode of the Mission Qualfon podcast is Sekou Meusa, our Director of Learning and Development. Based in Guyana, …

Episode 50: Serve First, Results Later – A Partnership Centric Sales Approach: Part 2 with Dave Drayton

June 30th, 2022


For the 50th episode of the podcast, Jeremy and Marisol are joined for the second time by Chief Sales & Solutions Officer, Dave Drayton. Dave …

Episode 49: Serve First, Results Later – A Partnership Centric Sales Approach: Part 1 with Alisha McNary and Ike Ahmed

June 16th, 2022


Jeremy and Marisol are joined this week by two members of our Strategic Account Management team, Ike Ahmed and Alisha McNary. Both Alisha and Ike …

Episode 48: Being Inspired by the Mission in our Day-to-Day Operations with Tom Denomme and Sandra Stephens

June 3rd, 2022


On this episode, Tom Denomme, Managing Director of Assured Choice Insurance Group, and Sandra Stephens, VP of Operations, join Jeremy and Marisol. …

Episode 47: Realizing Your Fullest Potential with Sarah Carpenter, Site Director

May 19th, 2022


Joining Jeremy and Marisol for this episode of the Mission Qualfon podcast is Sarah Carpenter, our Holland, MI Site Director. Sarah describes how her …

Episode 46: Where Finance Meets the Mission with Jim Guillaumin, Chief Financial Officer (CFO)

May 5th, 2022


Jeremy and Marisol are joined by our Chief Financial Officer, Jim Guillaumin for this week’s episode. Jim describes how his professional journey led …

Episode 45: Leadership and the Power of Change with Marvie Wright, VP of Learning & Development

April 22nd, 2022


Jeremy is back this week as co-host with Marisol, and they are joined by our VP of Learning & Development, Marvie Wright. Marvie discusses the …

Episode 44: Qualfon in Guyana: Upward Mobility in the BPO Industry with Senior Minister in the Office of the President with responsibility for Finance – The Honorable Dr. Ashni Singh

April 8th, 2022


Two firsts on this week’s episode – a guest co-host and a guest outside of Qualfon. Marisol is joined by our Country Director, Luanna Persaud, as …

Episode 43: Bringing High Energy in Achieving Goals with Sean Hennagir, Site Director

March 25th, 2022


Joining Jeremy and Marisol for this episode is Site Director, Sean Hennagir. Sean revisits the start of his BPO career, working the phones as an …

Episode 42: Succeeding in the Marketing Services Marketplace with Robert Mason, Managing Director

March 11th, 2022


On this episode, Managing Director for Marketing Services, Robert Mason, joins the Mission Qualfon Podcast with Jeremy and Marisol. Robert discusses …

Episode 41: The Benefits Journey with Renea Malara, Director of Benefits

February 25th, 2022


Mission Qualfon Podcast kicks off its third season with Renea Malara, our Director of Benefits, joining Jeremy and Marisol. Renea, a two-time …

Episode 40: Caring for Your Mental Health and Emotional Well-Being with Brian Dedera, Mission Office Care Coach

December 2nd, 2021


We conclude our second season with Brian Dedera, one of our Care Coaches from the Mission Office. He explains the origins of the Mission Office chaplaincy and how it eventually became the Care Coach program. He …

Episode 39: Professionally Embracing Spirituality with hosts Marisol Sanchez and Jeremy Lunnen

November 9th, 2021


As the second season is nearing the end, hosts Marisol and Jeremy sit down for their first one-on-one conversation about the paths that led them to …

Episode 38: Building A Dream Career with Maria Bruno, Sr. Director, Talent Acquisition

October 21st, 2021


Senior Director of Talent Acquisition, Maria Bruno joins Jeremy and Marisol on this week’s podcast. Maria sketches out the beginning of her …

Episode 37: The Importance of Mentorship with Doug Wells, Chief Operating Officer – CES

October 8th, 2021


This week, Doug Wells joins Jeremy and Marisol on the Mission Qualfon Podcast. Doug shares the wisdom he’s gained after being in the BPO industry for …

Episode 36 : An Unpredictable Industry with Alisha McNary, VP of Business Development

September 23rd, 2021


Our VP of Business Development, Alisha McNary joins Jeremy and Marisol for a conversation surrounding the lifestyle of being in sales. She explains …

Episode 35: Open Comments with Mike Marrow, Qualfon CEO

September 10th, 2021


On this episode, Jeremy and Marisol welcome back Qualfon CEO Mike Marrow to discuss one of Qualfon’s many differentiators for measuring the mission’s …

Episode 34: Coming of Age with the Mission with Juan Pablo Gonzalez, Manager, POET (Process Optimization Engineering Team)

August 26th, 2021


One of our POET (Process Optimization Engineering Team) managers, Juan Pablo (JP) Gonzalez joins Jeremy and Marisol for a conversation surrounding …

Episode 33: Embodying Total Vocation through Learn@Work Education with Matt Carleton

August 13th, 2021


This week we are kicking off our Learn@Work campaign on Mission Qualfon with our Advance Leadership Academy Senior Manager, Matt Carleton! Matt joins …

Episode 32: The Wonders of Working at Qualfon with Katie Anderson, Benefits Generalist

July 29th, 2021


After celebrating her 20th anniversary at Qualfon, our Benefits Generalist Katie Anderson joins Jeremy and Marisol for a conversation surrounding her …

Episode 31: Living Up to the Mission with Sincerity, Consistency and Good Relationships with Aimee Sibul, Mission Office Manager

July 15th, 2021


On this episode of Mission Qualfon, Jeremy and Marisol talk to our Mission Manager in Cebu, Aimee Sibul, on her deep involvement in the Mission …

Episode 30: The Qualfon Differentiator: Applying our Mission to every interaction with our Employees, Clients and their Customers with Doug Kearney, President and Chief Operating Officer

July 1st, 2021


Qualfon’s President and Chief Operating Officer, Doug Kearney sits down with Jeremy and Marisol for this week’s Mission Qualfon episode. Although his …

Episode 29: The Uniqueness of Our Philosophy and Culture with Tracy Beck, Vice President of Operations.

June 17th, 2021


On this episode of Mission Qualfon, Vice President of Operations, Tracy Beck, joins Marisol and Jeremy for an open conversation about the changes …

Episode 28: Being a Positive Force While Seeking Your Total Vocation, with Jason Skurupey, Operations Director for the Mission Office

June 3rd, 2021


On this fun-filled episode of Mission Qualfon, Jeremy and Marisol chat with Jason Skurupey about his start with Qualfon when he was 18 years old. …

Episode 27: Moving Fast at Qualfon with Summer Dennis, Managing Director

May 20th, 2021


Season two of the Mission Qualfon podcast continues with Marisol and Jeremy having an insightful conversation with Managing Director, Summer Dennis. …

Episode 26: It’s the Small Things with Alvaro Perezalonso, Sr. Manager of Process Optimization Engineering

May 6th, 2021


On this episode of Mission Qualfon, Alvaro Perezalonso joins Jeremy and Marisol for an honest conversation about the impact Qualfon has had on his …

Episode 25: Protecting the Secrets of the Origins of Life with Dr. Hector Arocha, Director of Genesis 4C in Cuatro Ciénegas

April 22nd, 2021


On this episode of Mission Qualfon, we celebrate Earth Week with a very special guest, Dr. Hector Arocha, the Director of Genesis. Dr. Hector Arocha …

Episode 24: Forging a Path for Us to Blossom with Elizabeth Mayes, Senior Vice President of Global Person Office

April 8th, 2021


On this episode of Mission Qualfon, we jump into the Person Office, what we call human resources at Qualfon, universe. Elizabeth Mayes joins Jeremy …

Episode 23: Retiring from the Job, Not the Mission with Doug Gilmour, Director of Global Compensation

March 25th, 2021


Mission Qualfon tackles a bittersweet goodbye with our Director of Global Compensation, Doug Gilmour. On his final day at Qualfon, Doug reminisces about the start of his career and how the journey in hospitality …

Episode 22: Winning & Losing Spectacularly with a Focus on the Spectacular with Dave Drayton, Chief Sales and Solutions Officer

March 11th, 2021


Season two of Mission Qualfon continues with our Chief Sales and Solutions Officer Dave Drayton. Dave has an honest conversation with Jeremy and …

Episode 21: Immersing Ourselves in our Mission with Brandon Ammons, Vice President of Talent Acquisition

February 26th, 2021


Marisol and Jeremy kick off season two of Mission Qualfon with the Vice President of Talent Acquisitions, Brandon Ammons. Brandon speaks on the …

Bonus Episode: Ep 20 Creating a Positive Ripple Effect Across a Company with Roberto Sanchez Mejorada, Chief Mission Officer

February 4th, 2021


The first season of Mission Qualfon comes to an end with a bonus episode featuring a powerful conversation with Chief Mission Officer, Roberto …

Episode 19: Divine Timing with Abel Cruz, Managing Director

December 22nd, 2020


On the season finale of the Mission Qualfon Podcast, we meet one of Qualfon’s tenured employees, Abel Cruz. Listen in as Abel shares with Marisol and …

Episode 18: The Key to Successful Acquisitions with Trevor Allen, Chief Mergers & Acquisitions Officer

December 3rd, 2020


On this episode, we have the pleasure of talking to Qualfon’s Chief Mergers & Acquisitions Officer, Trevor Allen. Hear Trevor discuss how his family fled his war-torn homeland of Lebanon to the US and how he …

Episode 17: Measuring Success with Michael Osorio, Director of Business Intelligence & Reporting

November 20th, 2020


On this episode, we talk to Michael Osorio, Director of Business Intelligence & Reporting at Qualfon. He shares about his journey in and out of the BPO space. We dive into discussions about the burn and churn …

Episode 16: Finding a Home through Acquisitions with Eric Rothert, VP of Operations

November 5th, 2020


On this episode, we talk to Eric Rothert, VP of Operations, about his career journey and becoming a part of the Qualfon family.  As someone who has …

Episode 15: The Focus on the Person with Mike Jossi, Chief Person Officer

October 21st, 2020


On this episode, we talk to Qualfon’s Chief Person Officer, Mike Jossi. Listen in as we discuss the meaning of his title, why Qualfon has both a Mission department and a Person Office, and how they co-exist in a …

Episode 14: An Introduction to Guyana with Luanna Persaud, Country Director, and Sherwin Welcome and Rawle Toney, Operations Directors.

October 9th, 2020


This week we have three special guests who introduce us to their home country, Guyana. Listen as Luanna Persaud, Country Director, and Operations Directors, Sherwin Welcome, and Rawle Toney share the history of Qualfon …

Episode 13: From Agent to VP of Operations – Climbing the BPO Ladder, with Angel Posada

September 25th, 2020


A common theme of working in the BPO industry is that rarely anyone starts out thinking it will be a lifelong career. On this episode of the podcast, join us in reliving Qualfon’s VP of Operations and Client Relations, …

Episode 12: Pursuing Your Total Vocation, with Jennifer Di Tirro, VP of Business Development

September 11th, 2020


Have you found your perfect job or total vocation? Listen to our very own Jennifer Di Tirro, VP of Business Development, discuss her extraordinary story that brought her to Qualfon and how she feels she is living her …

Episode 11: Process Improvement: Continuously Improving to Be the Best with Al Barrenechea, Director of Qualfon University

August 27th, 2020


Does your organization have a six-sigma initiative that is pulling you away from getting your job done?  Learn how Qualfon integrates six-sigma …

Episode 10: Answering the Call: A Company with a Heart – with Maricarmen Gonzalez, Board Member and spouse of Alfonso Gonzalez, Founder and Chairman of Qualfon

August 13th, 2020


What does it mean to be a company with a heart? Qualfon is driven by the principles of our mission to Be The Best and Make Each Person’s Life Better. On this special episode of Mission Qualfon, you will meet Maricarmen …

Episode 9: Project Management; Conducting an Orchestra – with Tracy Flanigan, Project Manager

July 30th, 2020


Ever wonder what qualities or traits it takes to become a successful project manager? Being a project manager is like being a conductor; you are …

Episode 8: Business Process Outsourcing (BPO) 101, with Mike Marrow, Chief Executive Officer

July 16th, 2020


Are you familiar with Qualfon? Do you know what the term BPO means? If you answered no to either question, this is the podcast for you. Hear from Mike Marrow, Chief Executive Officer, as he gives listeners a masterclass …

Episode 7 : Home is where the heart is, with Jan Aquino, VP of Operations

July 2nd, 2020


The Philippines is one of the leading outsourcing destinations in the world, but what makes Qualfon unique in such a competitive marketplace? Hear from Jan Aquino, VP of Operations, as he speaks about his 17-year …

Episode 6: Stronger Together with Cultural Alignment, Kristi Walsh, VP of Client Relations

June 18th, 2020


There is a lot to consider when exploring a new outsource provider, but how important is cultural alignment when selecting a new BPO? Hear from …

Episode 5: How to Be The Best and Make Each Person’s Life Better, with Roberto Sanchez Mejorada, Chief Mission Officer

June 4th, 2020


Most companies, including BPOs, have a mission statement that demonstrates their core values, but do they have a dedicated Mission Office, including a Chief Mission Officer? Qualfon does! On this episode of Mission …

Episode 4: Stairway to the Best Version of Yourself, with Lyman Baete, Manager of Higher Education

May 21st, 2020


Does your enterprise employer own a business school or offer education and skills development opportunities to both you AND your families? Qualfon …

Episode 3: Learn@Work, with Kim Carr, Process Optimization Engineering Team

May 7th, 2020


In this episode of Mission Qualfon, you will hear from one of our most tenured and loyal employees, Kim Carr. Hear about Kim’s 16-year journey with …

Episode 2: The New Kid on the Block, with Ian Jones, SVP of Integrated Solutions

April 23rd, 2020


In this episode of Mission Qualfon, you will hear from Qualfon’s SVP of Integrated Solutions, Ian Jones, speak about Qualfon’s Integrated Marketing …

Episode 1: What Makes a Good Mentor and/or Mentee? Mike Marrow, CEO of Qualfon

April 1st, 2020


On the first episode of Mission Qualfon, you will hear from Qualfon’s CEO, Mike Marrow, speak about a topic that he’s very passionate about – mentorship. Find out what makes a good mentor, hear from his very own mentee, …

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