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Masters of Scale

347 EpisodesProduced by WaitWhat Website

Award-winning business advice from Silicon Valley and beyond. Iconic CEOs, from Nike to Netflix, Starbucks to Slack, share the strategies that helped them grow from startups into global brands — and to weather crisis when it strikes. Our two formats help tell the complete story of how a business gro… read more

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79. Disney’s Bob Iger: How acquisitions become an ecosystem, part 2

November 26th, 2022

28:00

From Pixar to Marvel to Lucasfilm, Disney's Bob Iger defied expectations, acquiring world-renowned brands and meshing them seamlessly with the House of Mouse. In Part 2 of our epic conversation with Iger – Disney's …

77. Disney’s Bob Iger: How acquisitions become an ecosystem, part 1

November 23rd, 2022

40:00

For any distinctive brand or business, it can be a challenge to expand reach without diluting what makes you special. No one has a keener understanding of this issue than Bob Iger, executive chair and former CEO of the …

How to unite a team around a shared mission: A story from Yo-Yo Ma on Spark & Fire

November 21st, 2022

27:20

What can an entrepreneur learn from a world-class musician? How to create a world-class team, and unite around a clear mission. In this special crossover episode with our sister podcast, Spark & Fire, you’ll hear …

Rapid Response: Don’t be a unicorn, be a dragon, w/Techstars CEO Maëlle Gavet

November 17th, 2022

30:08

The tech industry and its investors have been captivated by the spell of the Unicorn for too long — and the ambitious goal of a billion-dollar …

70. Nike’s Phil Knight: How to sell without selling

November 15th, 2022

35:40

Great branding is about identity — and it’s about matchmaking too. No one knows this better than the legendary co-founder of Nike, Phil Knight. When he and his partner, Hall of Fame track coach Bill Bowerman, started …

Rapid Response: Expand your definition of leadership, w/CNBC's Julia Boorstin

November 10th, 2022

24:27

Despite only 8% of Fortune 500 companies with women CEOs, women leaders more often utilize leadership skills that are perfectly suited for the …

122. Brand while you build, w/Warby Parker’s Neil Blumenthal & Dave Gilboa

November 8th, 2022

45:52

Some aspects of your brand will be defined by what customers tell you; others, by what you tell them. In their stories of how they scaled Warby Parker from scrappy e-commerce site to comprehensive eyewear and eye care …

Rapid Response: Why design matters more than ever, w/PepsiCo Chief Design Officer Mauro Porcini

November 3rd, 2022

32:34

Design is more than aesthetics. It is an essential competitive tool for an age of perpetual disruption. PepsiCo Chief Design Officer Mauro Porcini …

121. Let waypoints guide you, w/Aurora's Chris Urmson

November 1st, 2022

39:58

To complete an audacious journey, you need to set short, achievable goals — or waypoints — to avoid getting wildly lost. But waypoints also need to be flexible because when you're knocked off track, you need to be able …

Rapid Response: Why we need to think again, w/Adam Grant

October 27th, 2022

31:28

As we grapple with pandemic-charged change in business and as a society, we’ve become more fractured, more divisive, and more vulnerable. Adam Grant, …

45. LIVE! Patience or speed? Both. w/Tory Burch

October 25th, 2022

59:12

Tory Burch built a billion-dollar business from the ground up, by speeding forward when others might have hit pause, and showing watchful patience …

Live! Angela Ahrendts, Uber’s Dara Khosrowshahi & Eric Schmidt talk culture at the first Masters of Scale Summit

October 22nd, 2022

34:17

Three legendary culture setters come together live on stage at the inaugural Masters of Scale Summit. In the first released recording from the …

Rapid Response: The promise and peril of engineering biology, w/Ginkgo Bioworks Reshma Shetty

October 20th, 2022

24:40

Moderna's Covid-19 vaccine would not have scaled without Ginkgo Bioworks. Reshma Shetty, co-founder and COO of Ginkgo – slated to go public via SPAC …

21. How to do good and do good business, w/Starbucks' Howard Schultz

October 18th, 2022

42:03

You can make your social impact and your bottom line work hand-in-hand. But you'll have to be as creative and innovative about your company's values …

Rapid Response: Rally a team in turmoil, w/NFL Raiders president Sandra Douglass Morgan

October 13th, 2022

24:04

As a new leader, how do you honor an established brand while trying to shepherd it into the next era? Las Vegas Raiders’ president Sandra Douglass Morgan took the helm amid a front office scandal and a team new to the …

120. Think like an intrapreneur, w/Mach49's Linda Yates

October 11th, 2022

30:49

Innovation is the lifeblood of the startup — from product to processes and culture to creativity. But innovation is just as essential for scale …

Rapid Response: Mastering the hybrid workplace, w/Priya Parker, author of The Art of Gathering

October 6th, 2022

30:30

Hybrid, remote, in-person, a little bit of everything? Work has transformed into a giant experiment. Priya Parker, expert facilitator and author of The Art of Gathering: How We Meet and Why It Matters, shares her advice …

5 ways to build your tolerance for risk

October 4th, 2022

47:00

Taking risks can be the catalyst for immense scale or dire straits. Avoiding taking any risks at all leads to stagnancy and empowered competitors. The key is to know which risks are worth taking, and when and how to …

Rapid Response: How Covid lessons get tested by inflation, w/Shake Shack founder Danny Meyer

September 29th, 2022

32:18

After slashing his NYC restaurant team from 2,400 people to just 45 in the teeth of the pandemic, Danny Meyer has rebuilt Union Square Hospitality Group back to its former size. But in his fifth appearance on Rapid …

119. Why mission matters more than products, w/Noom’s Saeju Jeong

September 27th, 2022

34:56

For truly sustainable long-term growth, you must prioritize your mission over your product — even if that means letting your product go. Noom founder …

Rapid Response: Flipping your strategy in a volatile market, w/Zillow's Susan Daimler

September 22nd, 2022

31:27

When markets are in turmoil, you can’t rely on business as usual, but that doesn’t mean you should panic. As the housing climate has turned volatile, …

Strategy Session: How to stay inspired while remote? Why do you celebrate wins? Is there a co-founder advantage?

September 20th, 2022

40:11

Can a small entrepreneur make an impact within a massive, complex system, like healthcare or education? What's the best framework to amplify the positive side of having co-founders and avoid the negatives? Reid Hoffman …

Rapid Response: Charging toward a clean energy future, w/EVgo's Cathy Zoi

September 15th, 2022

35:31

Partnerships can be the secret weapon to rocketing your company to the next level. That’s what Cathy Zoi discovered when she became the CEO of charging station network, EVgo. Whether it be partnering with grocery and …

91. Microsoft’s Satya Nadella: Why we need re-founders

September 13th, 2022

37:43

To achieve massive scale, you don’t just need founders, you also need a re-founder – someone to come in at a later stage to keep the mission and …

Rapid Response: How we served 150 million meals in Ukraine, w/José Andrés of World Central Kitchen

September 8th, 2022

30:20

Too many businesses and organizations spend time planning and not enough in action, especially in times of emergency. José Andrés, world-famous chef and founder of the nonprofit World Central Kitchen, proves the value …

118. The Wrongness Playbook, part 2, w/Patreon's Jack Conte

September 6th, 2022

34:03

When is it time to double down on your instincts, and when is it time to open yourself up to feedback? Sometimes it comes down to a hard call… that you might get totally wrong. In Part Two of our episode with Patreon’s …

Rapid Response: Holding business accountable from Meta to McDonald’s, w/Color of Change’s Rashad Robinson

September 1st, 2022

29:08

When it comes to racial justice, many companies and organizations haven't matched their reality to their words. Rashad Robinson, the president of …

117. The Wrongness Playbook, part 1, w/Patreon's Jack Conte

August 30th, 2022

37:26

Building a business means making mistakes. Lots of them. But how you’re wrong isn’t always obvious. Jack Conte has learned this lesson as a working musician — and while scaling Patreon into a company worth $4b. In Part …

Rapid Response: Amazon’s plan to be big, green, and beloved, w/AWS CEO Adam Selipsky

August 25th, 2022

29:23

Amazon wants to get bigger, but with that scale comes great responsibility. So says Adam Selipsky, CEO of Amazon Web Services, the most profitable and fastest growing part of the tech giant. Selipsky, who also oversees …

Strategy Session: How to build trust in a brand-new space? How do you balance limited cash and big ambitions?

August 23rd, 2022

46:46

How can small businesses survive in times of volatility? How should an entrepreneur balance limited resources with big ambitions? Reid Hoffman and …

Rapid Response: "You should be running toward AI," w/Eric Schmidt (frmr Google CEO)

August 18th, 2022

32:57

Eric Schmidt, former CEO of Google, breaks down his deep insights around artificial intelligence on Rapid Response. Schmidt, co-author of the book "The Age of AI: And Our Human Future," alongside Dr. Henry Kissinger and …

116. How to take creative leaps — and land them, w/Future Shape's Tony Fadell

August 16th, 2022

35:40

Creative energy is the raw fuel of entrepreneurship, but if you fail to direct that energy effectively, you risk chasing multiple ideas and …

Rapid Response: Playing offense in adversity, w/Target’s Brian Cornell

August 11th, 2022

23:52

The fallout from the pandemic is proving to be as challenging for business leaders to navigate as the pandemic’s onset. Target’s CEO Brian Cornell …

47. Bill Gates: How to accelerate history (Part 1)

August 9th, 2022

40:34

How did Bill Gates scale BOTH a global business and a global philanthropy? He spotted an inflection point in history — and accelerated it. What does that take? A great idea, great timing, and also: Great partners. …

Rapid Response: How to decarbonize your business, w/John Doerr, partner at Kleiner Perkins

August 4th, 2022

30:45

“Go for the megatons.” That’s John Doerr’s recommendation for how we need to combat the existential threat of climate change. Doerr, a venture capitalist and author of the new book Speed and Scale, joins host Bob Safian …

Five ways to burnout-proof your organization

August 2nd, 2022

37:50

If you’re a leader right now navigating the global pandemic, supply chain disruptions, and your own mental list of what’s keeping you up at night, the issue of burnout is probably on your mind. You can’t shield your …

Rapid Response: What the crypto crash teaches us all, w/Chainalysis’s Michael Gronager

July 28th, 2022

23:45

Crypto winter isn’t a disaster, it's an opportunity. That’s how Michael Gronager, CEO of $8 billion crypto data company Chainalysis, describes the crashing prices and bankruptcies that have roiled the cryptocurrency …

Need to Know, w/Reid & Bob: Business withdrawals from Russia, strife at Netflix, Musk vs Twitter, the business world’s role in democracy, Crypto’s future, & more

July 26th, 2022

30:02

Reid Hoffman and Bob Safian sit down to discuss how today’s hot-button stories are impacting business. The co-hosts address the key trends that all …

Rapid Response: Turning tears to action, w/Planned Parenthood’s Alexis McGill Johnson

July 21st, 2022

28:26

“Hope is a practice. It comes from doing.” As the head of Planned Parenthood, Alexis McGill Johnson is regrouping in the wake of the U.S. Supreme Court’s decision to remove the federal right to safe abortion. Johnson is …

115. Drive full-speed at opportunity, w/AKQA’s Ajaz Ahmed

July 19th, 2022

35:28

If you want to capitalize on an opportunity that you think could change the world, you need to drive full speed toward it. Back in 1994, when Ajaz …

Rapid Response: Waging a $1.4 trillion food fight, w/Impossible Foods CEO Peter McGuinness

July 14th, 2022

27:05

What’s the difference between an activist brand and an active brand? Impossible Foods CEO Peter McGuinness says that acting on your values defines a business — from climate change to Roe v. Wade. To unleash the next …

114. Harness the passion of internal factions, w/Padmasree Warrior of Fable, Cisco, Motorola

July 12th, 2022

36:05

Every company has its own internal factions: engineers vs. designers, East Coast vs. West, IT vs. everybody. The trick is turning factionalism into healthy competition that propels you toward your shared mission. At …

Rapid Response: Volunteer for impact, w/AmeriCorps’ Michael Smith, live at the Social Innovation Summit

July 7th, 2022

25:37

Volunteering and service are muscles that can close America’s divides and push social change. Speaking live at the 2022 Social Innovation Summit in …

17. Customer love is all you need, w/Y Combinator's Sam Altman

July 5th, 2022

40:09

The true seed of scale is customer love, which you can’t buy, hack, or game. Sam Altman, former president of Y Combinator, scaled countless start-ups by focusing on this one idea: Finding 100 users who love you is …

Rapid Response: From ‘delusion’ to criminal justice revolution, w/Ameelio’s Zo Orchingwa

June 30th, 2022

27:47

When a tech nonprofit competes against a $2 billion incumbent dominating the market, its odds are slim. But Zo Orchingwa took that bet, founding Ameelio, believing that access to communication and education for the …

113. Michael Dell: Break it ’til you make it

June 28th, 2022

33:05

The first stage of building up a business is to break things down. Michael Dell started a computer company in his dorm room by cracking open some …

Rapid Response: Solar energy’s time to shine, w/Sunrun’s Mary Powell

June 25th, 2022

25:19

While gasoline prices soar, solar company Sunrun is poised to usher in a customer-led revolution of distributed energy technologies. Sunrun’s CEO …

112. Improving human dignity is an engine of scale, w/Promise CEO Phaedra Ellis-Lamkins

June 21st, 2022

41:39

Delivering human dignity to your customers is more than just good practice. It can be a powerful engine of scale. This insight has inspired Phaedra …

Above all else, invest in friendship: Reid Hoffman’s 2022 commencement speech

June 18th, 2022

19:13

For Reid Hoffman, the way to live a meaningful and productive life is to focus on one key area: friendships. Speaking at Vanderbilt University’s 2022 …

Rapid Response: Redesigning work in a crisis, w/Upwork CEO Hayden Brown

June 16th, 2022

38:18

Most future of work conversations revolve around the “where,” but Upwork CEO Hayden Brown says it’s more important to focus on the “who.” 10% of the …

Strategy Session Live!: How can a start-up beat a Goliath? What gets top talent to stay put? How do you keep multiple stakeholders happy?

June 14th, 2022

40:47

How can a small business survive a David vs. Goliath competition? If two sets of stakeholders have opposing needs, how can a startup pivot to keep …

Rapid Response: Don’t wait for the system, build it!, w/Genius Guild’s Kathryn Finney

June 9th, 2022

30:17

Entrepreneurship is an essential tool for building a more equitable society — which is why Kathryn Finney is laser-focused on encouraging people who …

5. Lead, lead again, w/Meta's Sheryl Sandberg

June 7th, 2022

33:32

In just 6 years, Facebook grew to 2 billion users and 14,000 employees. How? Well, first, they hired COO Sheryl Sandberg. And she knew that to lead a fast-changing organization, you have to be as skilled at breaking …

Rapid Response: Why business must be a force for good, w/former American Express CEO Ken Chenault

June 2nd, 2022

29:01

"Corporations can be a force for good – and they can also be very successful," says Ken Chenault, chair of investment firm General Catalyst and …

111. Extraordinary leaps need solid foundations, part 2, w/Moderna CEO Stéphane Bancel

May 31st, 2022

32:16

A diverse network of collaborators is key when making scale leaps. Moderna CEO Stéphane Bancel has cultivated a wide network of scientists, business …

Rapid Response: A global benefit concert for Ukraine, w/World Unite for Ukraine’s Victoria Yampolsky

May 26th, 2022

24:44

It’s easy to have a grand idea; putting that plan into action is not. Victoria Yampolsky conceived of a global concert in support of Ukraine. Without …

110. Extraordinary leaps need solid foundations, part 1, w/Moderna CEO Stéphane Bancel

May 24th, 2022

34:03

If you're launching a moonshot, success depends on how you manage the trajectory of risk. When Stéphane Bancel became Moderna's first CEO, the biotech start-up was chasing a way-out idea many experts thought was …

Rapid Response: Inside a $2.4 billion bet on talent, w/PwC's Tim Ryan

May 19th, 2022

33:44

With the workplace in historic flux, consulting firm PwC is committing a whopping $2.4 billion to create an employee engagement platform offering a …

109. Ford’s Bill Ford: The Refounder Mindset, part 2

May 17th, 2022

33:05

Massive change isn’t something you can brute-force — you need to ignite buy-in, again and again, up and down your organization. Because even if your changes will make things more fun, more interesting, and more …

Rapid Response: Stay scrappy, deliver fast, w/Gopuff’s Yakir Gola

May 12th, 2022

28:57

Has Gopuff cracked the code of instant delivery — a field where even Amazon has struggled? Co-founder Yakir Gola talks about the challenge of owning …

108. Ford’s Bill Ford: The Refounder Mindset, part 1

May 10th, 2022

34:17

We often hear the story about the great leader who joins a legacy company and guides it through massive transformation. But massive transformation can also start from the inside. Bill Ford, the executive chair of the …

Rapid Response: Protecting against the next bio threat, w/The Public Health Company's Charity Dean

May 5th, 2022

30:22

Charity Dean was one of the first public health officials to set the alarm on COVID. When she searched for a tool to forecast future bio threats, she …

1. Airbnb's Brian Chesky: Do things that don’t scale

May 3rd, 2022

30:26

In honor of our five year anniversary of Masters of Scale, we're revisiting our first episode ever, featuring Airbnb's Brian Chesky.

If you want your …

Rapid Response: Rebooting global crisis response, w/ONE Campaign CEO Gayle Smith

April 30th, 2022

32:20

Gayle Smith is the CEO of the ONE Campaign, the advocacy group founded by U2’s Bono — and last year, she was tapped by the U.S. State Department to coordinate America’s COVID response and vaccine distribution globally. …

Rapid Response: How Chief became a phenomenon, w/CEO Carolyn Childers

April 21st, 2022

30:02

Amid pandemic disruption, Chief turned a small, NYC-based club for women executives into a national phenomenon with more than 12,000 members. …

78. Tyra Banks: Personal brand power

April 19th, 2022

42:19

To succeed in the modern business environment, you need to strut your stuff: to cultivate a personal brand that supports career growth. No one …

Rapid Response: Lessons from an entrepreneur in Ukraine, w/Alyona Mysko, CEO of Fuelfinance

April 14th, 2022

26:43

Meet Alyona Mysko, the CEO of a B2B startup in Ukraine called Fuelfinance, as she walks us through the lessons she’s learned while leading her company in a war. Her experience — which sometimes requires her and her team …

Five surprising ways to rethink your hiring

April 12th, 2022

32:11

Learn the 5 mindsets that will reshape the way you hire, train, and retain — to build the team of superheroes that will power your business to scale. Hear  real-world advice and great stories from Reid, Bob, and …

Rapid Response: Supporting Ukraine's tech workers, w/Emburse CEO Eric Friedrichsen

April 7th, 2022

25:51

“Don't let the roadblocks get in the way when there are people who need you desperately.” Eric Friedrichsen, the CEO of Emburse, a B2B software provider, has navigated around risks and financial costs to meet the needs …

106. Chobani's secret to scale: Tap into community, w/founder and CEO Hamdi Ulukaya

April 5th, 2022

34:41

Your local community can be the power behind an epic scale story — because smart community investment always maximizes returns. No one knows this like Hamdi Ulukaya, the founder and CEO of Chobani. He turned a small …

Rapid Response: Inside "the most radical supply chain shift since World War II," w/Interos CEO Jennifer Bisceglie

April 2nd, 2022

21:38

Russia’s invasion of Ukraine, and the sanctions that followed, have radically impacted supply chains around the world. Jennifer Bisceglie, CEO of …

Rapid Response: How Airbnb.org is housing Ukrainian refugees, w/Airbnb co-founder Joe Gebbia

March 31st, 2022

28:29

Airbnb’s charitable arm, Airbnb.org, has committed to offer free, temporary housing for up to 100,000 refugees fleeing Ukraine. Airbnb co-founder Joe Gebbia joins Rapid Response to discuss how the company is deploying …

73. The secret power of onboarding, w/Canva's Melanie Perkins

March 29th, 2022

43:40

Onboarding isn't just about employees. The often overlooked step-by-step process — to join a product or company — lays the foundation for everything …

Rapid Response: Putting an end to hustle culture, w/Reshma Saujani, author of Pay Up

March 24th, 2022

32:10

“It’s not about fixing women. It’s about fixing the system,” says Reshma Saujani, the founder of Girls Who Code and Marshall Plan for Moms. As the author of the new book Pay Up: The Future of Women and Work, Reshma …

105. Daymond John, Part 2: How to partner like a shark

March 22nd, 2022

30:09

Good partnerships transcend the transactional. In Part 2 of our two-part series featuring Daymond John, founder of FUBU and one of the original “sharks” on ABC’s Shark Tank, Daymond shows how aligning your mission with …

Rapid Response: Transforming an idea into a movement overnight, w/Black Women For Black Lives co-founder Tokunbo Koiki

March 19th, 2022

32:10

Watching the news out of Ukraine, Tokunbo Koiki saw alarming reports of African and Caribbean students struggling because of racism to flee the country. The news both outraged and inspired her to take action — fast. …

Rapid Response: The logistical challenge of supporting refugees, w/Susy Schöneberg, head of Flexport.org

March 17th, 2022

29:51

“My big call to action would be to support existing organizations,” says Susy Schöneberg, the founder and head of Flexport.org, the nonprofit arm of …

104. Daymond John, Part 1: How to partner like a shark

March 15th, 2022

36:11

How do you create authentic partnerships to build scale? In Part 1 of our two-part series featuring Daymond John, founder of FUBU and one of the original “sharks” on ABC’s Shark Tank, Daymond shares lessons from FUBU’s …

Rapid Response: “We have an all-out cyber war right now,” w/Bipul Sinha, Rubrik CEO

March 14th, 2022

27:39

“We have to assume that cyberattacks will happen,” says Bipul Sinha, CEO of the cybersecurity firm Rubrik. He joins Rapid Response to discuss the …

Rapid Response: How global markets are reacting to Russia's war on Ukraine, w/Sara Menker, CEO of Gro Intelligence

March 12th, 2022

21:23

Russia’s invasion of Ukraine presents a new level of disruption to an already fragile global trade system. Sara Menker, the CEO of Gro Intelligence, a data research firm with deep insights on global supply and demand, …

Rapid Response: On the ground in Ukraine w/Mercy Corps’ Tjada D'Oyen McKenna

March 10th, 2022

27:57

Tjada D'Oyen McKenna, the CEO of Mercy Corps, an NGO on the front lines of the Ukrainian crisis, provides an inside look on how they’re helping address the needs of refugees. Mercy Corps began scenario planning well in …

103. Stacey Abrams: How to harness risk

March 8th, 2022

43:29

For some entrepreneurs, risk is just part of the game. But for the reluctant entrepreneur, whose endeavors come as a response to a need they've identified, risk can feel more like a necessary evil. That’s why you need …

Rapid Response: Make mistakes to make progress, w/GM's Gerald Johnson

March 3rd, 2022

33:32

General Motors’ Gerald Johnson shares the process and progress of trying to accomplish two daunting goals: an all-electric vehicle future, and to become the world’s most inclusive company. One thing that Johnson, the …

Need to Know, w/Reid & Bob: Ukraine reverberations, inflation volatility, lessons from Peloton, Theranos, Meta, & more

March 1st, 2022

50:05

“We should expect more volatility,” Reid Hoffman tells Rapid Response host Bob Safian in the first Need to Know session of the year, covering news …

Rapid Response: Invest in first principles, w/Sarah Levy, Betterment CEO

February 24th, 2022

30:31

It may appear off-brand for Betterment, a digital investment adviser, to acquire a cryptocurrency investing platform. But CEO Sarah Levy explains that Betterment, positioned around its long-term diversification …

Announcing the Masters of Scale Summit

February 23rd, 2022

12:26

Go to summit.mastersofscale.com to learn how to join a pantheon of scale leaders gathering in San Francisco Oct. 18-20, 2022 at the Masters of Scale Summit. The early confirmed stage program includes the likes of Bill …

Rapid Response: "Be confident enough to show your vulnerability," w/Ken Frazier (Merck/General Catalyst)

February 17th, 2022

33:53

Ken Frazier, the longtime CEO of pharmaceutical giant Merck, was one of the few Black CEOs at the top of Corporate America. Now as an adviser at General Catalyst and co-founder of the social impact organization OneTen, …

Strategy Session: How to make the most of tough pivots? What are the right growth targets? How do you best prepare for entrepreneurship?

February 15th, 2022

23:22

In this special edition of Strategy Session, Reid Hoffman answers five burning questions from our Masters of Scale Members. Each asks Reid a critical question about the business challenges that they’re facing right now …

Rapid Response: Scaling when you’re already at scale, w/Qualcomm's Cristiano Amon

February 10th, 2022

27:15

As the global chip shortage unfolded last year, Qualcomm’s engineers quickly redesigned their products – an effort that tapped into “every possible …

28. What great founders do at night, w/Arianna Huffington

February 8th, 2022

39:19

To survive your entrepreneurial journey, you have to learn to recharge. Knowing when to turn the lights out may be the only way to keep the lights on. Few know this better than Arianna Huffington, who dramatically …

Rapid Response: Tapping a new generation of consumers, w/The Drone Racing League's Rachel Jacobson

February 3rd, 2022

24:27

With their eyes fixed on what’s next, the Drone Racing League has established a fresh fanbase, previously left untapped by professional sports. President Rachel Jacobson, formerly an NBA executive, refers to this …

102. Don’t predict the future. Create it, w/Net-a-Porter's Natalie Massenet

February 1st, 2022

37:58

You’ve had a glimpse into the future, and you’re sitting on an idea that could change the world. Now what? Well, prepare for layers of resistance, …

Rapid Response: Be relentless – so your team can be fearless, w/Planned Parenthood’s Alexis McGill Johnson

January 27th, 2022

30:12

Faced with long odds, how do you keep your team motivated and moving forward? As a leader, Alexis McGill Johnson is focused on building hope. As the president of Planned Parenthood, Johnson is preparing for the U.S. …

66. The 4 core principles of crisis management, w/Ellen Kullman (DuPont, Carbon)

January 25th, 2022

36:26

To survive a crisis, you have to double down on who you already are as a company. This is something Ellen Kullman knows, having led DuPont through …

Rapid Response: Lessons of Omicron, w/Sir Jeremy Farrar, director of Wellcome Trust

January 20th, 2022

28:17

Sir Jeremy Farrar is UK’s pre-eminent scientific authority on Covid-19 and the chief executive at the research foundation Wellcome Trust. He joins Rapid Response to discuss the latest learnings of the Omicron variant – …

101. Always be recruiting, w/Paul English, co-founder of Kayak

January 18th, 2022

34:42

The more your business scales, the more tempting it is to delegate your company’s recruiting efforts. Resist that urge! You should always be …

100. Lessons that matter most: What we’ve learned from 100 episodes of Masters of Scale

January 15th, 2022

44:32

What’s harder about entrepreneurship than most people realize? How do you overcome your own doubts? Can you really trust your team? In this special episode, Reid Hoffman and Masters of Scale executive producer June …

Rapid Response: How to decarbonize your business, w/John Doerr, partner at Kleiner Perkins

January 13th, 2022

29:49

“Go for the megatons.” That’s John Doerr’s recommendation for how we need to combat the existential threat of climate change. Doerr, a venture capitalist and author of the new book Speed and Scale, joins host Bob Safian …

99. Leap before you look, w/Marc Lore (Jet.com)

January 11th, 2022

36:56

Marc Lore is all too familiar with leaping into the unknown. He’s made leaps of faith as the founder of Diapers.com, Jet.com, the CEO of Walmart U.S. e-commerce, and now, as a part owner of NBA/WNBA teams, along with …

Marc Andreessen: The 6 secrets of great timing

January 4th, 2022

37:22

As an early internet founder and iconic venture capitalist, Marc Andreessen has thought deeply about the role timing plays in a startup's success. …

87. President Barack Obama: When the moment chooses you, part 1

December 21st, 2021

38:47

Politics and entrepreneurship have much in common: Both versions of scale leadership require strategic patience, hard work, a clear vision of a …

Rapid Response: How flexibility creates momentum, w/Crate & Barrel CEO Janet Hayes

December 16th, 2021

26:56

Crate & Barrel CEO Janet Hayes has been on a mission to modernize the home decor company since she took over as CEO in August, 2020. When she first joined the company, stores were closed and the future of retail was …

Strategy Session LIVE!: How to protect yourself from copycat businesses? When should you seek funding? How to entice funders to invest in a niche business?

December 14th, 2021

47:40

This special rendition of Strategy Session stars small business owners who Masters of Scale fans might recognize. That’s because a number of them have been featured in our signature three-act ads. You’ll hear them ask …

Rapid Response: How GoFundMe has facilitated $15 billion in giving, w/CEO Tim Cadogan

December 9th, 2021

34:26

From the start of the pandemic, GoFundMe has served as a consistent global outlet for help. Since its inception, the for-profit crowdsourcing platform has facilitated $15 billion in giving through more than 200 million …

98. How redefining boundaries drives performance, w/former Unilever CEO Paul Polman

December 7th, 2021

33:36

When Paul Polman joined Unilever as CEO in 2009, the consumer goods company – home to 400-plus brands including Dove soap, Ben & Jerry’s, and …

Rapid Response: Re-founding Instacart, w/first-time CEO Fidji Simo

December 2nd, 2021

31:41

This past summer, Fidji Simo departed from Facebook – where she stood among the highest-ranking female executives, serving as the head of their app – for the opportunity to become a first-time CEO at Instacart. She …

39. The case for bootstrapping, w/Mailchimp's Ben Chestnut

November 30th, 2021

44:56

This week, we’re returning to an episode of Masters of Scale featuring Ben Chestnut, the co-founder and CEO of Mailchimp. The email marketing …

Three tools for happy, healthy gatherings, by Meditative Story

November 24th, 2021

13:01

Many of us attempt to shift gears during the holidays, spend quality time with people we love, and refresh. But too often, we end up glued to our …

Need to Know, w/Reid & Bob: Metaverse mania, the great resignation, Facebook quandaries, and more

November 22nd, 2021

47:51

Reid Hoffman and Rapid Response host Bob Safian break down what you need to know right now about the most important issues and opportunities impacting entrepreneurs. The co-hosts dive into inflation reactions, Facebook …

Rapid Response: How to turn intentions into action, w/Aurora James, founder of the 15 Percent Pledge

November 18th, 2021

33:35

In May 2020, as companies began making promises about how they’d help Black-owned businesses in the wake of George Floyd’s killing, Aurora James launched the 15 Percent Pledge initiative with an Instagram post. Tagging …

97. Build a better board, w/Mellody Hobson, Lisa Shalett, & Shishir Mehrotra

November 16th, 2021

37:14

Your board of directors can make or break you. In fact, Reid believes, the wrong board member can break your company faster than the right board member can make it. Learn the five vital mindset shifts that can help you …

Rapid Response: "You should be running toward AI," w/Eric Schmidt (frmr Google CEO)

November 11th, 2021

32:03

Eric Schmidt, former CEO of Google, breaks down his deep insights around artificial intelligence on Rapid Response. Schmidt, co-author of the new book "The Age of AI: And Our Human Future," alongside Dr. Henry Kissinger …

96. Focus on the scale that your customers can’t see, w/Land O'Lakes CEO Beth Ford

November 9th, 2021

31:17

Too often, companies only focus on the type of scale that’s visible: massive campuses, thousands of workers, offices around the globe. But as Land O’Lakes proves, there are less conspicuous ways to scale – ways that …

Rapid Response: How Peloton keeps pushing through resistance, w/CEO John Foley

November 4th, 2021

31:01

Skepticism and doubt are no strangers to John Foley, the CEO of Peloton. As he says, it’s been part of the company’s DNA “since the first time I …

Rapid Response: The truth about what we watch, with Nielsen’s David Kenny

October 28th, 2021

31:35

How do you respond when your own users resist your data? That question is top-of-mind for Nielsen CEO David Kenny. For decades, Nielsen has measured …

50. Ray Dalio: How to embrace conflict

October 26th, 2021

43:04

Want to improve any idea? Find someone who disagrees with it. This is something legendary investor Ray Dalio knows. But there’s a difference between constructive and destructive conflict – and Dalio is a master at …

Rapid Response: Launching a $500b startup, w/Jet.com's Marc Lore

October 21st, 2021

22:22

Since stepping down as Walmart’s president of e-commerce at the beginning of the year, billionaire entrepreneur Marc Lore has had a busy year of big ideas. In the spring, it was announced that he reached a deal to …

62. A masterclass in crowdsourcing, w/Duolingo's Luis von Ahn

October 19th, 2021

39:13

Crowdsourcing is more than a group of people interested in the same cause, it’s a way to tap skills – and scale – that you don’t have. And when it works, it can be the rocket fuel that launches you to scale further than …

Rapid Response: Overcoming institutional hurdles, w/ U.S. Olympic & Paralympic Committee CEO Sarah Hirshland

October 14th, 2021

33:58

In the last year, Sarah Hirshland has had to face one daunting issue after another as the CEO of the U.S. Olympic & Paralympic Committee – each of which have required urgent, in-the-moment decisions. Most recently …

95. The Honest Company’s Jessica Alba: Make your customer the star

October 12th, 2021

30:38

Jessica Alba’s approach in founding and building The Honest Company revolves around three letters: IRL, a useful acronym for “In Real Life.” This …

Rapid Response: SolarWinds: Urgent lessons from a cyberattack, w/ CEO Sudhakar Ramakrishna

October 7th, 2021

29:11

Last year, SolarWinds became the subject of a massive and sophisticated cyberattack, potentially affecting thousands of organizations. CEO Sudhakar …

94. No data, no scale, w/Care.com’s Sheila Lirio Marcelo

October 5th, 2021

35:52

No matter what phase of growth you’re in, data is essential to scale. Take it from Sheila Lirio Marcelo, the founder and former CEO of Care.com, the two-sided marketplace connecting working families with care providers. …

Rapid Response: How to scale tech responsibly, with former Google ad chief and Neeva founder Sridhar Ramaswamy

September 30th, 2021

27:18

To compete against bigger players, you need a special edge. Sridhar Ramaswamy, who led Google’s huge ad business, is now going head-to head against his former employer with an ad-free subscription-based search engine …

93. How to unlock your team’s creative potential w/ Indra Nooyi, former CEO of PepsiCo

September 28th, 2021

34:09

To get the most out of your talent, you need to create an environment that allows them to thrive. Nobody knows this better than Indra Nooyi who spent 12 years as the CEO of PepsiCo. It was her drive to support talent …

Rapid Response: How to lead for enduring impact w/ Spelman’s Dr. Mary Schmidt Campbell

September 23rd, 2021

29:08

Your ability to make quick decisions in the face of a crisis can define your career. That’s been the case for Dr. Mary Schmidt Campbell, president of …

Bonus: Five secrets to keeping your best employees

September 21st, 2021

32:30

Managing your team right now requires fresh thinking. Learn what motivates the best performance, and how to build creative teams in remote, hybrid, and fluid conditions, from some of the sharpest minds in management. In …

Rapid Response: In hard times, the show must go on, w/BroadwayHD’s Bonnie Comley

September 16th, 2021

26:29

18 months ago, the lights went out on Broadway. What can you learn as this $16bn industry begins to re-light the lights? Tony-winning producer Bonnie Comley, the CEO of BroadwayHD and board president of the Drama …

92. How setbacks create momentum w/ Robert Reffkin, Compass founder and CEO

September 14th, 2021

30:48

As dangerous as obstacles and setbacks may appear, they can also present opportunities. Robert Reffkin, founder and CEO of the real estate platform, Compass, knows this well. He’s a perfect example of how to use …

Rapid Response: When to build the company before the product, with Aurora CEO Chris Urmson

September 9th, 2021

30:00

Chris Urmson has had to take a different approach in building his company Aurora, which develops self-driving technology. As opposed to creating and …

Strategy Session: When to leave the trenches? Can you pivot without losing customers? Can co-founders stay aligned remotely?

September 7th, 2021

24:19

Host Reid Hoffman answers seven burning questions from a range of entrepreneurs facing universal and timeless challenges in this all-new Strategy Session. How do you expand to a country where you’re not located? What …

Rapid Response: When you should require vaccinations w/ Shake Shack founder Danny Meyer

September 2nd, 2021

31:34

“You have to preserve your energy because this year has been about pace,” says iconic restaurateur Danny Meyer in his fourth Rapid Response interview. Meyer catches us up on the past seven-plus months of operating in …

91. Microsoft’s Satya Nadella: Why we need re-founders

August 31st, 2021

37:43

To achieve massive scale, you don’t just need founders, you also need a re-founder – someone to come in at a later stage to keep the mission and …

Rapid Response: How Electronic Arts grows a metaverse, with CEO Andrew Wilson

August 26th, 2021

33:35

Hollywood may build stars, but gaming is "the biggest, fastest-growing entertainment medium in the world," says CEO Andrew Wilson of Electronic Arts. …

Coming soon on Masters of Scale Season 9

August 24th, 2021

3:26

Coming August 31st: An all-new season of Masters of Scale, with iconic leaders and rising stars of scale companies. This season, Reid Hoffman trades theories with Satya Nadella, CEO of Microsoft, Robert Reffkin, founder …

Rapid Response: How mission fuels risk-taking, with Illumina CEO Francis deSouza

August 19th, 2021

28:46

Facing off with the FTC isn't for the timid. But when your mission and your business model are aligned, the hard decisions – about risk, about investment, about priorities – become clearer. Francis deSouza is CEO of …

Bonus: Cultivate an entrepreneurial mindset, w/Reid, Bob & Sir Richard Branson

August 17th, 2021

25:06

Reid’s personal advice on the most important success factor for any scale leader: your mindset. Talking with editor-at-large Bob Safian, Reid shares how he approaches every challenge with a learning mindset: ask the …

47. Make it epic, w/will.i.am

August 10th, 2021

42:38

What can entrepreneurs learn from a genre-crossing, multi-platinum musician? How to take a big opportunity — and leverage it into something epic. …

8. Netflix’s Reed Hastings: Why culture matters

August 3rd, 2021

36:16

You need a strong culture to build a company that will scale beyond the early startup days. And strong company cultures only emerge when every …

Rapid Response: How Harley-Davidson set a foundation for the long term with CEO Jochen Zeitz

July 29th, 2021

23:26

Even an 118-year-old company needs an entrepreneurial jolt. When Jochen Zeitz took over as CEO of motorcycle maker Harley Davidson in early 2020, he …

90. The beauty of emphasizing the obvious, w/Birchbox's Katia Beauchamp

July 27th, 2021

32:48

Unconventional ideas define entrepreneurship: They fuel dreams but also spur naysayers and obstacles. Katia Beauchamp, co-founder and CEO of Birchbox, has repeatedly found ways to recast the unconventional as something …

Rapid Response: Inside J.Crew's purposeful pivot, with CEO Libby Wadle

July 22nd, 2021

23:48

"We have to reignite the energy and the fire and the love," says CEO Libby Wadle of J.Crew Group, which launched Madewell Forever this week, a dynamic bet on sustainability. The resale platform, in partnership with …

Strategy Session: When should founders step aside? Where can you find investors? Were pandemic pivots harmful?

July 20th, 2021

26:34

When should you hire your replacement as CEO? Is blitzscaling still the best strategy, in today's context of uncertainty? What are the best …

Rapid Response: Scaling a mission w/TAAF's Sonal Shah

July 15th, 2021

27:23

"Hate is not a one community issue," says Sonal Shah, president of The Asian American Foundation, a nonprofit launched by business leaders in May, dedicated to addressing discrimination against Asian Americans. In just …

22. How to find your big idea w/Spanx's Sara Blakely

July 13th, 2021

40:16

To find your big idea? Look for it. And look for it. And be ready to act. Spanx founder Sara Blakely was actively seeking a business idea when she thought of Spanx. Then she moved fast, found help in the right places, …

Rapid Response: How BuzzFeed bounced back, w/Jonah Peretti

July 8th, 2021

28:01

Millennials and Gen Z want different experiences, different content, different opportunities. But catering to those distinct needs wasn't enough, says BuzzFeed co-founder and CEO Jonah Peretti; the digital-media outfit …

89. How to accelerate expertise, with Mellody Hobson, co-CEO of Ariel Investments, chair of Starbucks

July 6th, 2021

36:40

To move at the speed of opportunity, you need to accelerate expertise. Mellody Hobson is co-CEO of Ariel Investments, the first Black-owned asset management firm in the United States, as well as board chair of …

Rapid Response: Tapping into generosity (via Bitcoin), w/Charity: Water's Scott Harrison

July 1st, 2021

29:09

The art of promotion can advance any enterprise, as Scott Harrison demonstrated even during the pandemic. As founder and CEO of Charity Water, Scott faced fundraising trouble a year ago but now the nonprofit is on track …

88. Asking the uncomfortable questions, w/ Michael Seibel, Y Combinator

June 29th, 2021

34:07

Barreling full-speed ahead isn't always the key to scale. For Michael Seibel, managing director at Y Combinator and co-founder of Justin.tv and …

Rapid Response: Fighting through headwinds at Marriott, w/President Stephanie Linnartz

June 24th, 2021

27:06

With Marriott's business already reeling due to Covid, beloved CEO Arne Sorenson was lost to cancer earlier this year. Stephanie Linnartz, president of Marriott International, shares how she and new CEO Tony Capuano …

Need to Know, w/Reid & Bob: Crypto craziness, ransomware attacks, "smart risks" & more

June 22nd, 2021

32:46

"Will some people lose their shirts with crypto? Absolutely. Will new great industries be built upon this? Absolutely," Reid Hoffman tells Rapid …

Rapid Response: Why business must be a force for good, w/former American Express CEO Ken Chenault

June 17th, 2021

26:51

"Corporations can be a force for good – and they can also be very successful," says Ken Chenault, chair of investment firm General Catalyst and …

87. J.J. Abrams: Make room for magic

June 15th, 2021

37:36

You can’t predict your next a-ha moment. but you can create favorable circumstances for serendipity to happen – for you, and for your team. No one knows this better than J.J. Abrams, director, producer, screenwriter, …

The Complete Interviews from Masters of Scale

June 14th, 2021

2:19

The never-before-released, original and uncut conversations between host Reid Hoffman and Masters of Scale guests. Each intimate, unedited conversation includes 60 minutes or more of content, including stories not …

Rapid Response: Fashioning a greener closet, w/Rent the Runway's Jenn Hyman

June 10th, 2021

31:32

Fashion became secondary amid Covid lockdowns. Sweatpants-only life pressed apparel-subscription service Rent the Runway into layoffs and furloughs. But as co-founder and CEO Jenn Hyman explains, the business saw a …

86. Build the right flywheel, w/Teach for America / Teach for All's Wendy Kopp

June 8th, 2021

40:20

Not every platform turns into a flywheel for scale. Wendy Kopp founded two networks that each became flywheels for change: Teach for America and Teach for All, where she's currently CEO. Yet the shape of the two …

Rapid Response: The promise and peril of engineering biology, w/Ginkgo Bioworks Reshma Shetty

June 3rd, 2021

27:14

Moderna's Covid-19 vaccine would not have scaled without Ginkgo Bioworks. Reshma Shetty, co-founder and COO of Ginkgo – slated to go public via SPAC …

5 essential moves for post-pandemic success, featuring Airbnb, Etsy, Sunrun, and more

May 29th, 2021

35:58

Shift your mindset. Tighten your focus. Map your future. In this special episode, Reid Hoffman presents a five-step playbook for post-crisis success. Moving from chaos to calm requires a revised agenda, whether the …

Rapid Response: Upskilling and the war for talent, w/Guild Education CEO Rachel Carlson

May 27th, 2021

29:41

How do you win the post-pandemic war for talent? Send your frontline workers to online school. That's the pitch that Rachel Carlson has made – …

85. Alex Rodriguez: How mentorship provides an edge

May 25th, 2021

35:12

Even all-star athletes are coached. So why not you? Alex Rodriguez, former professional baseball player, leaned into outside advice at the most challenging moments in his career – and in building his enormously …

Rapid Response: Why real estate matters more than ever, with Compass founder & CEO Robert Reffkin

May 20th, 2021

28:07

"We may not be able to survive this," remarked Robert Reffkin, founder and CEO of real estate platform Compass, after pandemic lockdown rules …

84. President Barack Obama, part 2: How to adapt to changing rules

May 18th, 2021

36:22

Creating a prototype in your garage isn't the same as leading a team of thousands. You need to keep your mission constant, but your tactics fluid as you scale. This is exactly the challenge President Barack Obama faced …

Rapid Response: Inside Google’s Pandemic Safety Squad, w/Chief Health Officer Dr. Karen DeSalvo

May 13th, 2021

32:17

Google search may be the world’s most powerful public health platform. Dr Karen DeSalvo, Google's chief health officer, has built a team of doctors, …

83. President Barack Obama: When the moment chooses you, part 1

May 11th, 2021

38:47

Politics and entrepreneurship have much in common: Both versions of scale leadership require strategic patience, hard work, a clear vision of a …

Rapid Response: Surviving a close shave, with Harry's co-CEO Andy Katz-Mayfield

May 6th, 2021

24:21

Harry's took a one-two punch in 2020 – right on the chin. First, the federal government blocked a $1.37 billion acquisition of the shaving and consumer products company; then Covid-19 lockdowns hit. Rather than reeling …

30. The elusive formula for great hiring, w/Workday's Aneel Bhusri

May 4th, 2021

40:48

Your first hires are your cultural cofounders. And it’s worth your time to get every one right. That's why Workday CEO Aneel Bhusri personally …

Rapid Response: "A crucible moment for Instacart," with founder & CEO Apoorva Mehta

April 29th, 2021

22:28

Five years of growth in five weeks. That's how Covid-19 lockdowns accelerated Instacart's business last spring. Now, a year later, the company faces another "crucible moment," says Instacart CEO Apoorva Mehta. He's …

A Strategy Session w/A-Rod + Reid: Build a team of mentors

April 27th, 2021

29:00

To win at scale, you need more than great players – you need a team of great coaches. This Strategy Session episode is full of great advice and …

Rapid Response: A pandemic is not a business model, w/Blue Apron's Linda Findley Kozlowski

April 22nd, 2021

25:42

With the pandemic, cooking at home got a renewed boost, and meal kit outfits saw a rise in demand. But a year in, the trend toward at-home dining now faces a new inflection point. We're talking with Linda Findley …

82. Frustration is your friend, w/Houzz founder Adi Tatarko

April 20th, 2021

33:42

Frustration is an important signal: it indicates an opportunity, a problem to be solved. And if your solution also builds a community, you've …

Rapid Response: Can bankruptcy save movie theaters? with Alamo Drafthouse CEO Shelli Taylor

April 15th, 2021

23:46

"It's 12 months of no meaningful revenue," says Alamo Drafthouse CEO Shelli Taylor. "And then last weekend was phenomenal." Taylor returns to the …

Need to Know, w/Reid & Bob: GameStop, SPACs, gov't stimulus, and vaccines

April 13th, 2021

34:51

"The future is sooner and stranger than you think," Reid Hoffman tells Rapid Response host Bob Safian in a frank, unfiltered conversation about the …

Rapid Response: Delta CEO Ed Bastian: Turbulence, recovery, and risk

April 8th, 2021

35:11

With 75% of U.S. customers saying they'll soon be vaccinated, Delta is embracing a new phase, opening up middle seats as of May 1. CEO Ed Bastian bet at the start of the pandemic that focusing on consumer confidence and …

81. Beyond Meat's Ethan Brown: How to teach your customer

April 5th, 2021

43:00

As the founder and CEO of Beyond Meat, Ethan Brown has spent years navigating misconceptions about plant-based foods. But smart entrepreneurs listen instead of arguing. Only by obsessing over what customers say they …

Rapid Response: The trampoline effect, w/ Morning Brew CEO Alex Lieberman

April 1st, 2021

31:45

Revenue for Morning Brew's booming email newsletter operation dried up when the pandemic hit, but its audience remained devoted. Morning Brew CEO Alex Lieberman, who started the business with co-founder Austin Rief as …

80. Mark Cuban: What investors really look for

March 30th, 2021

42:49

No one knows the fundraising game better than Mark Cuban, serial entrepreneur, investor, and star of Shark Tank. For founders, identifying the right source of capital, under the right terms, can provide a thermal …

Rapid Response: The business of democracy, w/Leadership Now's Daniella Ballou-Aares

March 25th, 2021

32:36

In recent months, business leaders have been pressed to take public positions on politics in ways they never have before. That's good for business …

79. Disney’s Bob Iger: How acquisitions become an ecosystem, part 2

March 23rd, 2021

28:00

From Pixar to Marvel to Lucasfilm, Disney's Bob Iger defied expectations, acquiring world-renowned brands and meshing them seamlessly with the House of Mouse. In Part 2 of our epic conversation with Iger – Disney's …

Airbnb's Brian Chesky: "We died and were reborn." A special Rapid Response

March 16th, 2021

41:56

Headlines last April predicted death for Airbnb. How could it survive a pandemic that stopped their core business cold? As the business cratered (in …

78. Tyra Banks: Personal brand power

March 9th, 2021

42:19

To succeed in the modern business environment, you need to strut your stuff: to cultivate a personal brand that supports career growth. No one …

Rapid Response: A prescription for healthy growth, with FIGS Co-CEO Heather Hasson

March 4th, 2021

26:04

How does a start-up geared to healthcare workers balance giving back during Covid with the desire for growth? FIGS, an emerging lifestyle brand for medical professionals that built its name around premium scrubs, faced …

77. Disney’s Bob Iger: How acquisitions become an ecosystem, part 1

March 2nd, 2021

40:00

For any distinctive brand or business, it can be a challenge to expand reach without diluting what makes you special. No one has a keener understanding of this issue than Bob Iger, executive chair and former CEO of the …

Nike’s CEO John Donahoe on wartime leadership (Rapid Response)

February 25th, 2021

30:57

When he became CEO on the eve of the pandemic, Nike's John Donahoe starting game plan revolved around listening and being out in the marketplace. But …

76. Virgin’s Sir Richard Branson: The secret to big leaps

February 23rd, 2021

36:29

Successful daredevils aren't really winging it, even if it looks that way from the outside. They have a method. No one knows this better – or does …

A taste of Masters of Scale Season 8

February 19th, 2021

2:10

Our all-new season of Masters of Scale features iconic leaders and rising stars of scale companies. This season, Reid Hoffman trades theories with …

Rapid Response: Winning and losing, w/Vanderbilt University coach Jerry Stackhouse

February 18th, 2021

26:12

Maintaining high performance in business has become harder than ever, between health challenges, economic obstacles, and political uncertainty. But …

Rapid Response: Public-private opportunities, with Defense Innovation Unit's Mike Brown

February 16th, 2021

32:10

Call him the unofficial U.S. ambassador to Silicon Valley. As director of the Defense Innovation Unit within the U.S. Department of Defense, Mike …

Rapid Response: Iterating under pressure, with Feeding America's Claire Babineaux-Fontenot

February 11th, 2021

30:11

The pandemic era has ushered in a new wave of food insecurity, with some 50 millions Americans hungry for food aid. How could Feeding America, a …

Strategy Session: 5 burning questions & their unexpected answers w/Reid Hoffman & Bob Safian

February 9th, 2021

34:37

How do you build expertise in new tech like quantum, crypto and AI? How much attention should you be paying to the stock market right now? How do you …

Rapid Response: Why we need to think again, w/Adam Grant

February 4th, 2021

30:43

As we grapple with pandemic-charged change in business and as a society, we’ve become more fractured, more divisive, and more vulnerable. Adam Grant, …

75. How to be the steward of your idea, w/Affectiva's Rana el Kaliouby

February 2nd, 2021

37:43

Great entrepreneurs aren't just product obsessed; they're impact obsessed. Rana el Kaliouby, co-founder and CEO of Affectiva, has spent most of her career thinking about how to project – and steward – the possible uses …

Rapid Response: Aggressive sustainability, w/Lynn Jurich, CEO of Sunrun

January 28th, 2021

30:51

Expectations for solar are high under a Biden administration, says Lynn Jurich, CEO of the solar power company Sunrun. While Sunrun's stock price has …

74. How to master your emotions, w/Sam Harris

January 26th, 2021

33:36

The biggest challenge for founders often isn’t winning the strategic game – it’s winning the mental game. For a master class in mastering your emotions, we turn to Sam Harris, author, neuroscientist, and philosopher. …

Rapid Response: Ten months of pain and hope, w/restaurateur Danny Meyer

January 21st, 2021

29:49

It's been an epic journey for iconic New York City restaurateur and Shake Shack founder Danny Meyer. Forced by the pandemic into closures and layoffs last spring, as he poignantly shared in two previous episodes, Danny …

6. Innovation is managed chaos, w/Eric Schmidt of Google/Alphabet

January 19th, 2021

30:18

Google has succeeded by innovating again and again. Their secret? They don’t tell their employees how to innovate; they manage the chaos. Eric Schmidt, the CEO of Google since 2001 and now chair of parent company …

Rapid Response: What the pandemic has cost women, w/Ellevest's Sallie Krawcheck

January 14th, 2021

31:17

Amidst the devastating effects of the pandemic, one in five women has left the workforce, and the gender pay gap and wealth gap are expanding. There's a long-term cost to that inequity, says Sallie Krawcheck, co-founder …

54. What's the hidden business behind your business? w/Rent the Runway's Jenn Hyman

January 12th, 2021

40:03

Rent the Runway co-founder Jenn Hyman knows: Behind every successful business is another business backstage, one you might not expect. Rent the …

8 reliable lessons for unreliable times

January 7th, 2021

54:50

If 2021 is even half as unpredictable as 2020 was, you'll need to dig deep into your resilience and wisdom to get through. We've pulled together this …

2020: The Year in Review w/Reid Hoffman & Bob Safian

December 22nd, 2020

48:35

Our host, Reid Hoffman, and our editor at large, Bob Safian, in conversation about a pandemic-disrupted year filled with unexpected twists and lessons. From the rise (and risks) of remote work to accelerations in tech; …

Rapid Response: Why Salesforce bought Slack, w/Salesforce's Bret Taylor

December 17th, 2020

31:25

Salesforce's much-buzzed-about deal to acquire Slack for $28 billion goes back a decade, when Friendfeed founder Bret Taylor met Flickr founder Stewart Butterfield. Now Taylor is Salesforce's president, while …

55. Be a platform, w/Shopify's Tobi Lütke

December 15th, 2020

32:10

The secret to massive scale? Be a platform. Build a virtuous cycle where everyone wins, and you’ll emerge the biggest winner of all. This is what Tobi Lütke did when he built Shopify – and then opened it up to the …

Rapid Response: Why take on a turnaround, w/Magic Leap’s Peggy Johnson

December 10th, 2020

27:14

Why leave a storied tech icon to lead a troubled brand? As the pandemic deepened this summer, Peggy Johnson left a safe perch at Microsoft to take the helm of one-time startup darling Magic Leap, which had just barely …

73. The secret power of onboarding, w/Canva's Melanie Perkins

December 8th, 2020

43:40

Onboarding isn't just about employees. The often overlooked step-by-step process – to join a product or company – lays the foundation for everything …

Rapid Response: Loneliness at work, w/Noreena Hertz

December 3rd, 2020

32:47

This is the loneliest century, says economist Noreena Hertz. Even before the pandemic forced us to stay home, loneliness was snaking its way through our lives, affecting everything from how we vote to how we work. …

72. Building bridges to scale, w/Kind’s Daniel Lubetzky

December 1st, 2020

37:32

Scaling isn’t only about scaling UP – it’s about scaling OUT: to new products, new verticals, new customers. And to do this, you’ll need to build bridges. No one knows this better than Daniel Lubetzky, the founder and …

Rapid Response: Balancing data with gut feeling, w/JetBlue's Joanna Geraghty

November 25th, 2020

32:31

After record-shattering drops in revenue from Covid-19, JetBlue had to rethink every plan and every assumption. Joanna Geraghty, JetBlue's president and chief operating officer, shares how the airline built a new system …

3. Learn from every “no,” w/Walker & Company’s Tristan Walker

November 24th, 2020

29:36

The best business ideas often seem laughable at first glance. So if you’re hearing a chorus of “no’s” – it may actually be a good sign. Google, Facebook, LinkedIn, Airbnb – they all sounded crazy before they scaled …

Rapid Response: Why brands must take a stand, w/Wieden+Kennedy's Colleen DeCourcy

November 19th, 2020

36:43

Legendary ad agency Wieden+Kennedy pioneered some of the most successful campaigns in history. But 2020 has raised the stakes for companies—and …

71. How to find hidden value that others miss, w/The Black List's Franklin Leonard

November 17th, 2020

42:25

Forget looking for a needle in a haystack – instead, build a new type of metal detector, to find undervalued assets that others don’t see. That’s exactly what Franklin Leonard did when he started The Black List, an …

Rapid Response: A virtual-first workplace, w/Dropbox's Drew Houston

November 12th, 2020

31:08

In-office engagement or remote flexibility? We don't need to choose, says Dropbox co-founder and CEO Drew Houston. Facing the biggest shift in work habits in half a century, Houston has embarked on a radical experiment …

70. Nike’s Phil Knight: How to sell without selling

November 10th, 2020

35:40

Great branding is about identity – and it’s about matchmaking too. No one knows this better than the legendary co-founder of Nike, Phil Knight. When he and his partner, Hall of Fame track coach Bill Bowerman, started …

Rapid Response: Pandemic Planning, Phase Two, w/Dr. Bon Ku (Jefferson University Hospital)

November 5th, 2020

34:47

With Covid-19 cases surging, businesses may be forced into a new wave of adjustments. Will the crisis-management tactics of spring and summer be …

Rapid Response: Small business – more stressed than ever, w/H&R Block's Jeff Jones

November 2nd, 2020

32:06

Small business is being taxed emotionally as well as financially, and that tax is rising, says H&R Block CEO Jeff Jones. As the pandemic hit, …

16. Build a more human internet, w/Caterina Fake

October 27th, 2020

36:56

Internet pioneer Caterina Fake knows: Online communities are built one human connection at a time. As the founder, you need to establish guidelines and norms from Day One – because the tone you set is the tone you’re …

Rapid Response: When your business disappears overnight, w/Marriott’s Arne Sorenson

October 22nd, 2020

29:19

95% of your business disappears. What do you do? Marriott CEO Arne Sorenson recounts how the travel industry drastically changed last spring, with hotel bookings all but disappearing overnight. In the midst of his own …

69. The Empathy Flywheel, w/Nextdoor CEO Sarah Friar

October 20th, 2020

37:47

A social network that limits your network? Yes. Meet Nextdoor, a hyperlocal social network that’s all about who you really are and where you really live. Although it goes against everything that we've come to expect …

Rapid Response: Movie-theater drama has come to every business, w/Shelli Taylor, CEO, Alamo Drafthouse

October 15th, 2020

28:36

As big movie chains shut down, Shelli Taylor's determined to keep her theaters open. With revenue at a trickle, the CEO of Alamo Drafthouse is negotiating daily with landlords and banks, and even tried her own …

68. Wikipedia's Jimmy Wales: To scale, find the right values

October 13th, 2020

31:08

What's more important than product-market fit? Product-VALUE fit. If you choose the right values to drive product development, you'll draw the people, resources, and speed you need. It’s true for for-profits and for …

Rapid Response: The Covid test facts every CEO needs, w/Rajiv Shah (Rockefeller Foundation)

October 8th, 2020

36:28

To safely re-open a business, you need more than masks. Covid testing is key – and the options are changing quickly. We found the most in-the-know person in public health to walk us through the choices, costs, and …

67. YouTube's Susan Wojcicki: How to find – and keep – true north

October 6th, 2020

43:35

When you scale at warp speed, it’s easy to lose your bearings. You have to establish your company’s true north, or the dizzying pace of growth will push you off course. No one knows this better than Susan Wojcicki, CEO …

Rapid Response: Your company is a citizen – it can act like one, w/Baratunde Thurston

October 1st, 2020

40:15

The pandemic, social unrest, the U.S. election – everything affects your team and your business. And the stakes are only getting higher. How do you …

66. How to build authentic connection at scale, w/Trevor McFedries & Lil Miquela

September 29th, 2020

43:45

You might not know Trevor McFedries yet, but if you're on Instagram, you've probably met Miquela. She has millions of followers, hit singles and …

Rapid Response: Healthy offices and the myth of remote-work productivity, w/Diane Hoskins (Gensler)

September 22nd, 2020

38:21

Is your office safe to re-open? How much space do you need? Is remote-work really more productive? Diane Hoskins is co-CEO of architecture firm Gensler, which advises businesses from Google to Bank of America. With the …

Rapid Response: Nothing matters but this. w/Eric Schmidt (frmr Google CEO)

September 15th, 2020

36:15

"Until this problem gets fixed, all the other things that I care about, that you care about, are on hold.” In this must-hear interview, Eric Schmidt, …

Rapid Response: What you can learn from how schools are pivoting, w/ Success Academy's Eva Moskowitz

September 8th, 2020

31:45

The first day of school doesn't look the way it used to – in some cases, it might not be happening at all. As schools across the country start a new …

65. Peloton’s John Foley – How to turn skeptics into fans

August 25th, 2020

44:24

Casual fans come and go. But converts stick with you – and spread the word. The trick is knowing how – and WHEN – to convert skeptics into …

64. Why your company needs new rituals w/Shishir Mehrotra (YouTube, Coda)

August 18th, 2020

41:59

You need more than a good product to scale – you need strong rituals. All companies have rituals, from holding all-hands meetings to measuring KPIs. …

14. The infinite learner, w/Barry Diller (Part 1 of our interview)

August 11th, 2020

42:14

Tinder. Top Gun. Roots. The Simpsons. What do they have in common? Media icon Barry Diller. We're re-airing a classic episode with some wise words. Barry is what we call an "infinite learner." He’s only interested in …

19. How to price your product to scale, w/ClassPass's Payal Kadakia

August 4th, 2020

40:07

The price that bleeds your business could also save it. We're revisiting a classic episode with ClassPass' Payal Kadakia to focus something every …

63. Be a painkiller AND a vitamin, w/Clara Shih (Hearsay Systems)

July 28th, 2020

33:37

Some products are vitamins and some are painkillers – the best, though, are both. This is what Clara Shih, founder and CEO of Hearsay Systems, learned in the early years of her software startup. To survive, she needed …

10. Let fires burn w/Selina Tobaccowala (Evite, SurveyMonkey, Gixo)

July 21st, 2020

34:30

It's the opposite of what you were taught. The best entrepreneurs — they let fires burn. Knowing which problems NOT to solve is as critical as …

Rapid Response: Building a bridge over troubled waters, with Spelman College president Dr. Mary Schmidt Campbell

July 18th, 2020

41:34

How to keep students learning – and building their vital lifelong community bonds – in the middle of a pandemic? This is the question for Dr. Mary …

Strategy Session: How transparent should you be with your board? How do you boost morale in dark days? Is it time to blitzscale?

July 14th, 2020

28:54

How do you take smart risks, how can you be transparent – but inspiring – with your board and your team, how do you keep up morale in what seem like the darkest days, and what does the future of blitzscaling look like …

Rapid Response: Inside PayPal's $530M plan to close the racial wealth gap, with CEO Dan Schulman

July 11th, 2020

30:19

The pandemic has hurt many businesses – but PayPal isn't one of them. PayPal has boomed as e-commerce has swelled, with stock up more than 50% this year and a huge new demographic joining the platform. That doesn't …

Rapid Response: What it will take for tech and Hollywood to be anti-racist, w/Color Of Change's Rashad Robinson

July 9th, 2020

32:56

There's no quick fix to 400 years of oppression, says Color Of Change president Rashad Robinson. One of the largest racial justice organizations in …

62. The 4 core principles of crisis management, w/Ellen Kullman (DuPont, Carbon)

July 7th, 2020

36:26

To survive a crisis, you have to double down on who you already are as a company. This is something Ellen Kullman knows, having led DuPont through …

Rapid Response: A new playbook for new times, w/Ford Foundation president Darren Walker

July 2nd, 2020

26:45

"This was like 1918, 1929 and 1968 in one week," says Darren Walker, president of the Ford Foundation. With the pandemic, economic crisis, and civil unrest all coming together after George Floyd's death, Walker found …

61. Stephen Colbert + DonorsChoose's Charles Best — The power of small goals

June 30th, 2020

48:40

Startups are audacious. They’re big. They’re world-changing. But you can’t achieve scale on day one. Sometimes the best way to achieve that monumental success tomorrow is to take a teeny tiny step today. This is what …

Rapid Response: Burning cash, accepting turbulence w/Delta CEO Ed Bastian

June 27th, 2020

33:58

A surprisingly candid and upbeat interview on the industry hardest hit by the pandemic. Delta saw seat bookings fall to less than 5% of normal, had 40,000 employees go on unpaid leave, and raised $14 billion in funding …

50. Liberating the human spirit, w/Robert F. Smith (Vista Equity, Morehouse Commencement), Recorded live at Summit LA 2019

June 23rd, 2020

59:46

Every great founder has a second purpose — something outside their main business they're trying to get done in the world. And every successful …

Rapid Response: How business can engage against racism, w/Shellye Archambeau (MetricStream, Nordstrom, Verizon)

June 19th, 2020

39:29

What can your business do right now in the struggle against racism? More than you think, says Shellye Archambeau, former CEO of MetricStream, now a board member at Verizon, Nordstrom and Okta. She returns to the show …

60. Build. Measure. Learn, w/Eric Ries of The Lean Startup and the LTSE

June 16th, 2020

45:48

Forget writing that business plan. Design an experiment instead. So many products and companies fail because the assumptions in their beautiful …

Rapid Response: GM's Mary Barra: "Going ventilator fast"

June 13th, 2020

28:44

GM is now reopening auto plants, after shutting them in March, temporarily reducing pay for 69,000 employees, and making a fast pivot to produce masks and ventilators. But with the killing of George Floyd, things are …

Strategy Session: The post-pandemic business, w/questions from Village Global and co-host Bob Safian, editor-at-large

June 9th, 2020

39:32

How do you find new markets when your old ones stall? How do you stay agile when your team is overwhelmed? And do constraints always lead to …

Rapid Response: BuzzFeed’s Jonah Peretti: Record-high audience, record-low revenue

June 6th, 2020

31:53

BuzzFeed audience is at record highs. But the pandemic's economic effects have crushed the bottom line. BuzzFeed co-founder and CEO Jonah Peretti shares how his company is making hard decisions to build long-term …

Bonus: Reid’s 2020 Commencement Speech: In a crisis, steer toward the emerging opportunities

June 3rd, 2020

28:59

New graduates 🎓are like entrepreneurs — standing on the edge of that cliff, ready to build their own plane and fly. But what if the blue skies and calm winds disappear? In a commencement speech for 2020 graduates — and …

Rapid Response: Danny Meyer, 10 weeks later: How to revive restaurants

May 30th, 2020

37:37

"Being the first to close is one thing. But I don't want to be the last to open,” says iconic restaurateur Danny Meyer in his second Rapid Response interview. After shutting his iconic New York City restaurants, laying …

Rapid Response: How "startup DNA" helped One Medical respond to Covid, with CEO Amir Rubin

May 28th, 2020

37:42

Since One Medical’s IPO in January, CEO Amir Rubin has been forced to constantly adapt to the coronavirus pandemic, as healthcare needs, expectations, and behaviors shifted. From telemedicine to Covid-19 testing, One …

59. A masterclass in crowdsourcing, w/Duolingo's Luis von Ahn

May 26th, 2020

39:13

Crowdsourcing is more than a group of people interested in the same cause, it’s a way to tap skills – and scale – that you don’t have. And when it works, it can be the rocket fuel that launches you to scale further than …

Rapid Response: How Warby Parker is making decisions in uncertainty, with CEO Neil Blumenthal

May 23rd, 2020

31:37

"It's like getting hit in the face over and over and over,” says Warby Parker co-CEO Neil Blumenthal. But “crisis brings out clarity.” At Warby, planning for the future has meant leaning into the present — from physical …

Rapid Response: Leading with your gut, w/Lifeway Foods CEO Julie Smolyansky

May 21st, 2020

28:45

Tapping both personal experience and intuition, Lifeway CEO Julie Smolyansky has embraced action amid uncertainty. Before the pandemic reached full …

58. How to unite a team, Part 2 w/Angela Ahrendts of Burberry, Apple

May 19th, 2020

31:40

In Part 2, Angela arrives at Apple, which feels like another planet after her years in fashion. In never-before heard stories, Angela shares how she learned the language of tech (the physical store is the ‘hardware’; …

Rapid Response: Future-proofing Verizon, with CEO Hans Vestberg

May 16th, 2020

29:52

Data streaming, videoconferencing – even phone calls are way up at Verizon amid Covid-19, as digital interaction steps in for IRL. But boom times don't mean easy times for CEO Hans Vestberg, who moved over 100,000 …

57. Apple's Angela Ahrendts: How to unite a team (Part 1)

May 12th, 2020

32:02

The Apple logo. The iconic Burberry check. These images inspire loyalty of customers and employees alike. But it takes more than a beloved brand to power a company and motivate a team. No one knows this better than …

Rapid Response: Operating in a fishbowl w/Philly 76ers & NJ Devils CEO Scott O’Neil

May 9th, 2020

33:11

In sports, everyone has an opinion on every hire, every trade, every price change. That’s the reality – and also the privilege, says Scott O'Neil, CEO of the Philadelphia 76ers and New Jersey Devils. When the NBA …

Rapid Response: Crisis lessons from inside the ER, with Dr. Bon Ku

May 7th, 2020

34:45

In the Covid-19 storm, treating hospital patients requires constant iteration, creative information-sharing, and worst-case-scenario planning. Dr. Bon Ku, an ER physician and director of the Health Design Lab at …

Rapid Response: Food security in a pandemic, w/Sara Menker of Gro Intelligence

May 5th, 2020

29:53

Will the U.S. run out of food? Can the world's food supply chains survive coronavirus? Sara Menker, founder and CEO of Gro Intelligence, which parses …

Rapid Response: On the frontlines of scale: Hospitals, w/Dr. David Skorton, AAMC

May 2nd, 2020

24:19

Hospitals are facing overwhelming challenges they weren’t equipped for – and in many cases, they’re now innovating their way toward solutions. Today …

Rapid Response: Inside Panera’s pandemic pivot, with CEO Niren Chaudhary

April 30th, 2020

30:21

What do you do when you can’t serve customers in cafes and carry on business as usual? You try unusual things, says Panera CEO Niren Chaudhary. Forced to close cafes and restructure teams, Panera is leveraging its …

Rapid Response: A crisis leadership session with General Stanley McChrystal

April 28th, 2020

37:23

Everyone's looking for a box of crisis tricks. But the hard truth is that it simply doesn’t exist, says retired General Stanley McChrystal. Instead of looking for a new style, McChrystal says, lead with the same things …

Rapid Response: Pet adoptions: Up. Delivery business: Up. What that means to Chewy’s Sumit Singh

April 25th, 2020

27:53

Pet adoptions have soared during the coronavirus lockdown, as people seek companionship and solace. For Chewy, the pet-supply company, that’s driving …

Rapid Response: "Neighbors are the frontline of support," w/Nextdoor's Sarah Friar

April 24th, 2020

28:30

A neighborhood is more than just the people who share a common address, says Nextdoor CEO Sarah Friar. It’s every space that makes up your daily …

Rapid Response: Build government back – better, w/Jen Pahlka (Code for America, USDR)

April 23rd, 2020

37:27

In the US, local governments are leading the response to COVID-19 – making decisions and gathering data at a speed and scale never before seen. And many of them are asking Jen Pahlka for help. The founder and past chair …

Rapid Response: Remote teams as an intentional choice, w/Wences Casares of Xapo

April 22nd, 2020

15:51

Many of us will be working remotely for a long time to come. So: How do you turn March's temporary scramble into a long-term benefit? Bitcoin pioneer …

Rapid Response: Target’s Brian Cornell: “I want to see retail survive this”

April 20th, 2020

25:07

Every day in a pandemic is different, and that’s true for people and for corporations. CEO Brian Cornell has promised Target will keep its doors open. To do that, Target is becoming "a good student," says Brian, …

Rapid Response: TaskRabbit's Stacy Brown-Philpot: “A pandemic doesn’t see money.”

April 18th, 2020

33:42

TaskRabbit remains open for business, says CEO Stacy Brown-Philpot. As the magnitude and severity of the pandemic became clear – and as workers across the U.S. were furloughed and services cut – TaskRabbit leaned into …

Rapid Response: Lyft’s John Zimmer: How to keep an essential business running

April 16th, 2020

27:20

Everything starts with transportation, says John Zimmer, co-founder and president of Lyft. And even though ride sharing is sharply down, transportation remains key – for essential workers and for our supply chain. So …

Rapid Response: A playbook for when "there’s no playbook," w/CEO Ellen Kullman (Carbon, DuPont)

April 14th, 2020

27:31

How do you survive a crisis? You create your own trajectory, says Ellen Kullman. And she knows: In her former role, she became CEO of the chemical …

Rapid Response: Airbnb’s Brian Chesky: "Crisis is pushing us back to our roots"

April 13th, 2020

34:24

As the pandemic hit, Airbnb was preparing for an IPO. Within a matter of days, everything changed dramatically, as travel worldwide screamed to a halt. “I felt like I was captain of a ship and a torpedo hit the side,” …

Rapid Response: Fast pivots for changing needs w/DonorsChoose Charles Best

April 7th, 2020

18:12

People are altruistic – even more so in times of uncertainty. This is what Charles Best, founder and CEO of DonorsChoose, has learned through 20 years of leading his nonprofit through the terrorist attacks of 9/11, …

Rapid Response: Relief funding & crowdfunding in a crisis w/Karen Cahn of IFundWomen

April 4th, 2020

34:48

What are your options for emergency funding in the US? Can you use the U.S. CARES Act to get financial assistance? Should you consider crowdfunding? …

Rapid Response: Crisis data is the story of our times, says Crisis Text Line founder

April 2nd, 2020

27:05

"Anxiety," "grief," "mom”: These are the words surfacing at this extreme moment in time. That data comes from Crisis Text Line, whose online counselors are using both empathy and aggregated data to help people through …

Rapid Response: Hourly workers are a ‘hero class’ w/Cue Ball’s Tony Tjan

March 31st, 2020

38:09

Hourly workers are the 'hero class,' says VC Tony Tjan. And the pandemic is wreaking havoc on their financial stability. At Boston’s Cue Ball Group, …

Rapid Response: First, be human – Thoughts on the crisis from Reid Hoffman

March 26th, 2020

33:47

Can you blitzscale when the world grinds to a halt? How do you do right by your team AND your investors? What will the entrepreneurial world look like on the other side of this? In this special episode, our host Reid …

Rapid Response: Danny Meyer on the wrenching decision to do layoffs

March 24th, 2020

34:35

Last week, Danny Meyer laid off 2,000 people – that's 80 percent of staff at Union Square Hospitality Group, representing 20+ restaurants across the …

Rapid Response: Remote teams, w/WordPress/Automattic CEO Matt Mullenweg

March 18th, 2020

17:52

The first in a series of special episodes with tools you need RIGHT NOW | Suddenly, many of us are remote workers. As companies radically reimagine …

56. How to start a revolution, w/Bitcoin pioneer Wences Casares (Xapo)

February 27th, 2020

36:22

What if your idea is so radical that people have trouble grasping what it is — or even believing it won't harm them? Every founder believes their …

Strategy Session: When to replace the founder, how to be a learn-it-all, when to take the "venture bet," w/questions from Endeavor Outliers and co-host Bob Safian, editor-at-large

February 20th, 2020

50:30

Growth vs. innovation, scale vs. stability, founders vs, CEOs? Entrepreneurs want to know! In this month's Strategy Session, high-performing scale-ups from around the world ask Reid their most urgent strategic …

55. Be a platform, w/Shopify's Tobi Lütke

February 13th, 2020

32:10

The secret to massive scale? Be a platform. Build a virtuous cycle where everyone wins, and you’ll emerge the biggest winner of all. This is what Tobi Lütke did when he built Shopify – and then opened it up to the …

8. Netflix’s Reed Hastings: Why culture matters

February 6th, 2020

36:16

Classic episode: You need a strong culture to build a company that will scale beyond the early days of start up. And strong company cultures only …

54. When to zoom in, when to zoom out, w/Josh Silverman (Etsy/eBay/Skype/Evite)

January 23rd, 2020

39:34

When do you see the forest? And when do you see the trees? Building a company to scale requires a delicate balance of macro and micro focus – and the skill to know where to focus when. Josh Silverman has built that …

Strategy Session: When not to blitzscale, how to persuade your board to let you slow down, and: Are you in a Glengarry Glen Ross market? w/questions from Endeavor and co-host Youngme Moon of HBS

January 17th, 2020

38:26

When's the right time for hypergrowth? Should you take investment when you don’t need the money? How do you deal with an exhausted team? Global …

Bonus: A Meditative Story from Reid Hoffman

January 13th, 2020

28:59

How do you find joy in your life? Our host, Reid Hoffman, finds it through friendship, and the genuine, honest, and intimate conversations it brings. In this special episode of Meditative Story, from the same producers …

53. What's the hidden business behind your business? w/Rent the Runway's Jenn Hyman

January 9th, 2020

40:03

Rent the Runway co-founder Jenn Hyman knows: Behind every successful business is another business backstage, one you might not expect. Rent the …

22. How to find your big idea w/Spanx's Sara Blakely

January 3rd, 2020

40:16

To find your big idea? Look for it. And look for it. And be ready to act. Spanx founder Sara Blakely was actively seeking a business idea when she thought of Spanx. Then she moved fast, found help in the right places, …

52. Bill Gates: The biggest success story you haven't heard (Part 2)

December 20th, 2019

41:33

In Part 2 of this special two-part conversation, we’re talking with Bill Gates about the biggest success story ever told on the podcast. It was …

51. How to solve an impossible challenge, w/Megan Smith (US CTO, Google, shift7)

December 13th, 2019

33:00

Faced with an impossible challenge? Don’t reinvent the wheel. Look for someone who’s already solved the problem, and lift them up. Megan Smith calls …

50. LIVE! Find your Trojan horse, w/Robert F. Smith

December 5th, 2019

59:46

Recorded live at Summit LA: Every great founder has a second purpose — something outside their main business they're trying to get done in the world. …

49. Ray Dalio: How to embrace conflict

November 26th, 2019

43:04

Want to improve any idea? Find someone who disagrees with it. This is something legendary investor Ray Dalio knows. But there’s a difference between constructive and destructive conflict – and Dalio is a master at …

2. Raise more money than you need, w/Minted's Mariam Naficy

November 21st, 2019

28:45

Think you've raised enough money for your startup? Think again. You have to run through a minefield of unexpected expenses as an entrepreneur. And you never know where the big opportunity will come from — or if you'll …

48. How to set the drumbeat, w/LinkedIn's Jeff Weiner

November 15th, 2019

39:41

Every leader has to set the drumbeat for their company — the culture, mission, and values that get the entire team in sync. And the rhythm has to be …

47. Bill Gates: How to accelerate history (Part 1)

November 7th, 2019

40:34

How did Bill Gates scale BOTH a global business and a global philanthropy? He spotted an inflection point in history — and accelerated it. What does that take? A great idea, great timing and also: Great partners. …

46. Make it epic, w/will.i.am

October 31st, 2019

42:38

What can entrepreneurs learn from a genre-crossing, multi-platinum musician? How to take a big opportunity — and leverage it into something epic. …

45. LIVE! Patience or speed? Both. w/Tory Burch

October 17th, 2019

59:12

Tory Burch built a billion-dollar business from the ground up, by speeding forward when others might have hit pause, and showing watchful patience …

23. Keep humans in the equation, w/TaskRabbit's Stacy Brown-Philpot

October 10th, 2019

35:56

You may think that to scale you need to cut humans out of the equation. The opposite is true. You can harness the power of the "human cloud" to solve …

Strategy Session: How do you gain your users' trust? How do you build a team and company culture at the same time? w/questions from Entrepreneur First and co-host Jason Feifer of Entrepreneur magazine

September 26th, 2019

38:06

How can I scale during a downturn? Should my company be a pirate or the navy? Reid Hoffman answers questions from early-stage entrepreneurs all over …

18. How to build your company to last, w/Fiat's John Elkann

September 12th, 2019

45:06

Forget being a unicorn. Learn to be a phoenix. Your company can last 100+ years — but you'll need the resilience to rise and fall, and rise again. Fiat’s chair John Elkann shares the principles that helped the …

44. Take on Goliath — and win, w/Dropbox's Drew Houston

September 5th, 2019

42:20

When Drew Houston founded Dropbox, he knew he faced some fierce competition (hello, Google, Apple and Microsoft). But he didn’t back down. Why? Because he believed in his product, and he knew he had an advantage those …

Bonus: Recharge your brain with a Meditative Story by Arianna Huffington

August 6th, 2019

23:57

As an entrepreneur, you have to find a way to recharge. This new podcast, from the creators of Masters of Scale, is designed to create calm amid an …

43. 23andMe's Anne Wojcicki: Embrace the gatekeepers

August 1st, 2019

39:02

When Anne Wojcicki co-founded 23andMe, she carved out a brand-new space in personal health -- helping people become experts on their bodies right …

13. The Big Pivot w/Slack's Stewart Butterfield

July 26th, 2019

37:22

In your company’s darkest moment, remember: You CAN pivot from failure to success. But only if you slash and burn everything that isn’t working. Slack’s co-founder and CEO, Stewart Butterfield, has twice navigated this …

42. Small changes with big impact w/Whitney Wolfe Herd of Bumble

July 18th, 2019

39:09

Often a small tweak, a rethink of a feature, is what helps your product break out of the pack. Just ask the founder of the Bumble dating app, Whitney …

41. Entrepreneurship as a second act, w/Gwyneth Paltrow

July 2nd, 2019

41:16

It’s never too late to join the entrepreneurial party. We've heard all the stories of young geniuses, but plenty of influential entrepreneurs founded companies in their 30s, 40s, 50s. There’s value to being a late-stage …

Bonus: 10 New Rules for Big Career Changes (The Graduation Episode) w/Jordan Harbinger

June 21st, 2019

1:14:51

On Masters of Scale, we talk a lot about how businesses grow. But we also talk about how people grow: How key decisions (and happy accidents) can shape your future, and how your setbacks can actually set you up for …

40. How pirates become the navy, w/Uber's Dara Khosrowshahi

June 5th, 2019

43:56

Early-stage startups are a lot like pirate ships – they need a buccaneering spirit to survive. But every startup needs to shed its pirate nature at …

39. The case for bootstrapping, w/Mailchimp's Ben Chestnut

May 21st, 2019

44:56

You can bootstrap your business to scale, but you'll have to make your own luck. Nobody knows this better than Mailchimp's Ben Chestnut. He used a …

38. Open or closed? The answer is both, w/Joi Ito

April 30th, 2019

35:17

No organization that’s entirely closed — or entirely open — can scale as successfully as an organization that combines both. Yes, it invites a bit of …

37. Take bigger risks, w/Shellye Archambeau

March 26th, 2019

38:10

If you try to avoid risk, you actually risk total failure. Or worse: mediocrity. Take it from Shellye Archambeau. She led the most stunning Silicon …

36. Check your blindspot, w/Sallie Krawcheck (Ellevest)

March 12th, 2019

44:04

If your company's dominated by one type of person, you run the risk of tunnel vision. You might move fast — but you'll often drive straight into …

35. The Reid Hoffman Story (Part 2): Make everyone a hero

February 26th, 2019

55:30

We’re back with Part 2 of our special turn-the-tables episode with Reid Hoffman. In this episode, we follow Reid through PayPal, LinkedIn, the …

34. The Reid Hoffman Story (Part 1): Make everyone a hero

January 22nd, 2019

43:17

In this special episode, we turn the tables on host Reid Hoffman. He’s the guest and we tell his story, while proving a theory that’s perfect for Reid: You can chart an epic journey to scale, if you make everyone a hero …

33. Let your customers be your scouts, w/Eventbrite's Julia Hartz

January 8th, 2019

34:56

That constant roar of customer feedback? Be thankful for it. It holds all the secrets to your success, if you learn how to read the signs. Listen to …

32. To scale, you must master the skill of storytelling, w/Charity: Water's Scott Harrison

December 18th, 2018

47:40

You need a great story to build a great company. And great stories are unwaveringly true. No one embodies this principle more fully than Scott …

31. The Millennial Episode, w/Brit + Co's Brit Morin

November 19th, 2018

37:29

You can marshal the power of millennials to grow your company, but you have to redefine your concept of loyalty. To keep millennials as users (and …

30. The elusive formula for great hiring, w/Workday's Aneel Bhusri

November 5th, 2018

40:48

Your first hires are your cultural cofounders. And it’s worth your time to get every one right. That's why Workday CEO Aneel Bhusri personally …

29. When to ignore conventional wisdom, w/Shake Shack's Danny Meyer

October 22nd, 2018

38:19

To revolutionize an industry, you have to cast off received wisdom. Shake Shack’s Danny Meyer knows this well. When he opened his first high-end …

28. What great founders do at night, w/Arianna Huffington

October 3rd, 2018

39:19

To survive your entrepreneurial journey, you have to learn to recharge. Knowing when to turn the lights out may be the only way to keep the lights on. Few know this better than Arianna Huffington, who dramatically …

27. How to build trust fast, w/Spotify's Daniel Ek

September 19th, 2018

37:50

Normally, trust = consistency + time. But when you're scaling fast, you have to find shortcuts to trust, with your partners and your users. Spotify CEO Daniel Ek knows a thing or two about this. When he founded Spotify, …

26. Instagram's Kevin Systrom: Keep it simple while scaling big

September 6th, 2018

35:27

You can scale big with a simple idea (and a tiny team!) — but only if you catch the prevailing winds. That's what Kevin Systrom did when he co-founded Instagram: The simple photo app tapped the right trends, built on …

25. How to make the star employees you need, w/Marissa Mayer

August 8th, 2018

41:13

Can't find the star employees you need? Then make them. That's what Marissa Mayer did when she founded the Associate Product Manager program in the early days of Google — one of the company's crown jewels. She mentored …

24. How to kill your bad ideas, w/Zynga's Mark Pincus

July 25th, 2018

32:58

To succeed, you have to be relentless about pursuing a big opportunity — and ruthless about killing your own bad ideas along the way. Zynga founder Mark Pincus upended the gaming industry with social games like …

23. Keep humans in the equation, w/TaskRabbit's Stacy Brown-Philpot

July 11th, 2018

35:56

You may think that to scale you need to cut humans out of the equation. The opposite is true. You can harness the power of the "human cloud" to solve …

22. How to find your big idea, w/Spanx's Sara Blakely

March 21st, 2018

40:16

How to find your big idea? Look for it. And look for it. And be ready to act. Spanx founder Sara Blakely was actively seeking a business idea when she thought of Spanx (she shares a never-fail technique). Then she moved …

21. How to do good and do good business, w/Starbucks' Howard Schultz

March 7th, 2018

42:03

You can make your social impact and your bottom line work hand-in-hand. But you'll have to be as creative and innovative about your company's values …

Bonus: The 10 Commandments of Startup Success w/guest host Tim Ferriss

February 28th, 2018

1:30:24

Guest host Tim Ferriss shares advice you’ll want to etch into stone: the Ten Commandments of Startup Success. We teamed up with Tim’s own podcast, The Tim Ferriss Show, to bring you this special remix of actionable …

20. Never underestimate your first idea, w/Twitter/Medium's Ev Williams

February 21st, 2018

43:29

Never put a limit on your first idea. It could span your entire career. Ev Williams, co-founder of Twitter and Medium (and before that: Blogger), …

19. How to price your product to scale, w/ClassPass' Payal Kadakia

February 14th, 2018

40:07

The price that bleeds your business could also save it. When you invent something innovative, you can’t know how to price it on day one. First, get …

18. How to build your company to last, w/Fiat's John Elkann

February 7th, 2018

45:06

Forget being a unicorn. Learn to be a phoenix. Your company can last 100+ years — but you'll need the resilience to rise and fall, and rise again. Fiat’s chair John Elkann shares the principles that helped the …

17. Customer love is all you need, w/Y Combinator's Sam Altman

January 31st, 2018

40:09

Better to have 100 users who love you than 1 million who kinda like you. The true seed of scale is love, and you can't buy it, hack it or game it. Ask Sam Altman, the head of Y Combinator, Silicon Valley's legendary …

16. Build a more human internet, w/Caterina Fake (Etsy, Kickstarter, Flickr, "Should This Exist?")

January 24th, 2018

36:56

Whatever you are when you're small gets amplified when you grow. So if you're starting any kind of online community (social media, ecommerce, …

15. Learn to unlearn (Part 2) w/Barry Diller

December 13th, 2017

29:29

To move from one success to another, you have to learn to unlearn. Take everything that helped you win the first time, then discard it and learn a …

14. The infinite learner, w/Barry Diller (Part 1 of our interview)

December 6th, 2017

42:14

Tinder. Top Gun. Roots. The Simpsons. What do they have in common? Media icon Barry Diller. Barry is what we call an "infinite learner." He’s only interested in things he's never done before. And if they’ve never been …

13. The Big Pivot, w/Slack's Stewart Butterfield

November 15th, 2017

37:22

In your company’s darkest moment, remember: You CAN pivot from failure to success. But only if you slash and burn everything that isn’t working. Slack’s co-founder and CEO, Stewart Butterfield, has twice navigated this …

12. Look for the ideas that come at you sideways, w/Diane Greene of Google, VMware

November 10th, 2017

35:04

Business plan not entirely clear? Not sure how you’ll make enough money or find your users? That's OK. Really. The most scalable ideas often come at you sideways. You'll find yourself crabwalking from a small market to …

11. Escape the competition, w/PayPal's Peter Thiel

November 8th, 2017

41:39

If you want to grow your business, your goal isn’t to beat the competition — it’s to escape the competition altogether. No one knows this better than PayPal founder Peter Thiel. His theory? “Competition is for losers.” …

Bonus: Seven lesser-known laws of leadership

August 26th, 2017

9:42

The Masters of Scale team brings you a special blend of leadership tips from Season One guests — including clips we haven’t aired yet. In this bonus episode, we’ll share our favorite insights from Y Combinator’s Sam …

10. Let fires burn, w/Selina Tobaccowala of Gixo

July 19th, 2017

34:30

In the early days of your startup, it feels like everything's on fire all the time. Real talk: if you try to put out every fire, every day, you’ll only burn yourself out. The best entrepreneurs know how to let some …

9. The next Silicon Valley is...? w/Endeavor's Linda Rottenberg

July 12th, 2017

41:19

What’s the secret to Silicon Valley's thriving startup scene? And can that kind of ecosystem happen anywhere else in the world? Linda Rottenberg, CEO …

Bonus: The 10 Commandments of Startup Success w/guest host Tim Ferriss

July 5th, 2017

1:30:24

Guest host Tim Ferriss shares advice you’ll want to etch into stone: the Ten Commandments of Startup Success. We teamed up with Tim’s own podcast, The Tim Ferriss Show, to bring you this special remix of actionable …

8. Why culture matters, w/Netflix's Reed Hastings

June 28th, 2017

36:29

Strong company cultures only emerge when every employee feels they own the culture — and this begins even before the first job interview. CEO Reed …

7. Your plan B needs a plan B, w/Crisis Text Line founder Nancy Lublin

June 14th, 2017

33:22

To succeed, entrepreneurs need a good idea, timing, money, luck. But more than anything, they need the ability to generate an endless supply of Plans B, C, and D when Plan A doesn't come through. Nancy Lublin has scaled …

6. Innovation is managed chaos, w/Eric Schmidt of Google/Alphabet

June 7th, 2017

30:18

Google has succeeded by innovating again and again. Their secret? They don’t tell their employees how to innovate; they manage the chaos. Eric Schmidt, the CEO of Google since 2001 and now chair of parent company …

5. Lead, lead again, w/Facebook's Sheryl Sandberg

May 31st, 2017

33:39

In just 6 years, Facebook grew to 2 billion users and 14,000 employees. How? Well, first, they hired COO Sheryl Sandberg. And she knew that to lead a fast-changing organization, you have to be as skilled at breaking …

4. Imperfect is perfect, w/Facebook's Mark Zuckerberg

May 24th, 2017

29:15

If you’re Steve Jobs, you can wait for your product to be perfect. For the rest of us, If you’re not embarrassed by your first product release, you’ve released it too late. Imperfect is perfect. Why? Because your …

3. Learn from every "no," w/Walker & Company's Tristan Walker

May 17th, 2017

29:36

The best business ideas often seem laughable at first glance. So if you’re hearing a chorus of “No’s” — it may actually be a good sign! Google, Facebook, LInkedIn, Airbnb — they all sounded crazy before they scaled …

2. Raise more money than you need, w/Minted's Mariam Naficy

May 10th, 2017

28:45

Think you've raised enough money for your startup? Think again. You have to run through a minefield of unexpected expenses as an entrepreneur. And you never know where the big opportunity will come from — or if you'll …

1. Airbnb's Brian Chesky in Handcrafted

May 3rd, 2017

30:26

If you want your company to truly scale, you first have to do things that don't scale. Handcraft the core experience. Get your hands dirty. Serve …

Coming Soon: Masters of Scale

April 18th, 2017

2:08

Coming May 3rd, Reid Hoffman, legendary Silicon Valley entrepreneur and investor, explains how famous founders take their companies from zero to a gazillion. In this trailer for Season One, a taste of this …

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