Cover art for podcast Let's Talk Loyalty

Let's Talk Loyalty

37 EpisodesProduced by Paula ThomasWebsite

“Let’s Talk Loyalty” is an industry podcast for loyalty marketing professionals. If you work in loyalty marketing, join me every week to learn the latest ideas and marketing insights from loyalty specialists around the world.

46:22

#22: Driving Loyalty Using CX or "Customer Experience" Mindset

CX – or “customer experience” has exploded in recent years as a powerful business tool that truly drives customer loyalty and advocacy – not “just” using structured loyalty programmes, but by re-engineering your whole business in order to delight customers.

Today’s episode of “Let’s Talk Loyalty” features an interview with Michael Killeen, founder of the “CX Academy” to figure out why so many companies are appointing CX professionals in their senior management teams, and how we as loyalty professionals can leverage our expertise in customer retention in order to lead CX initiatives.

Listen to learn what brands are seen as the global leaders in CX and how you can upskill and apply similar powerful frameworks in your company.

Show Notes: 

https://thecxacademy.org/

https://www.linkedin.com/in/michael-killeen-cx/

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