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Let's fix things

89 EpisodesProduced by Guus & JoeWebsite

A podcast about Design and Tech

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Episode 97 - How designers risk our safety

August 3rd, 2020


While Development and QA are often assigned with the responsibility to keep software safe from hackers, recent events with Facebook, Twitter, Zoom, and more show it’s designers that aren’t thinking enough of software …

Episode 96 - We never stopped scrolling

July 27th, 2020


Discussing the engaging user interface of Tiktok, its content presentation, and how it was a natural evolution after Facebook, Instagram, and …

Episode 95 - Demand over brilliance

July 10th, 2020


Exploring the two fundamental questions any designer should start with, and why companies seem to so often miss them - What is the problem you are …

Episode 94 - Design is a mindset, not a skillset

July 1st, 2020


After an initial kick-off with Neeva and its disappointing Digital Bill of Rights (, Guus and Joe turn to the topic of how design jobs are changing. They put fourth that design is …

Episode 93 - How does design shape the identity of bots...?

June 24th, 2020


Guus and Joe look at the application, which creates a digital version of your personality, and discuss how bots build and grow their identity. The end of the conversation begins to tackle the future …

Episode 92 - What if it isn't temporary?

June 18th, 2020


As stores, restaurants, and cafes open, Guus and Joe discuss the deplorable state of physical space design we now have to deal with.

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Episode 91 - We have no real friends anymore

June 11th, 2020


Following up on old episodes of Let's Fix Things and The Dark Side of Design, which asked "Does it matter if all my friends are only digital", Guus …

Episode 90 - The Don Norman Supplemental

June 3rd, 2020


An extra 5-minute episode around Don Norman and design fundamentals.

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Episode 89 - Service Design is a tool, not an education

June 1st, 2020


Based off an article written almost a decade ago by Don Norman, Guus and Joe discuss how design education has changed in the last 20 years and the current skill gaps with students exiting university and joining the …

Episode 88 - Crossy roads and robot dogs

May 25th, 2020


For the first time in months Guus and Joe are recording from the argodesign studio in brand new isolation booths. The discussion this week focuses on …

Episode 87 - Garbage collection on data

May 20th, 2020


Starting off of an article where a person managed to get personal data from an old Tesla car, Guus and Joe discuss the ongoing topic of data privacy, …

Episode 86 - I'm a magic 8 ball

May 14th, 2020


As we continue to have a global captive audience, industries such as of sports, music, video production, and more are finding new ways to engage with …

Episode 85 - The Changing Times

May 6th, 2020


Jumping off Marc Andreessen's It's Time to Build essay and a post from India's Prime Minister Narendra Modi, Guus and Joe discuss how the COVID-19 situation is accelerating trends and changing businesses. What companies …

Episode 84 - We went back to the Matrix

April 29th, 2020


On continued lockdown in Amsterdam during the COVID-19, Guus and Joe look at what technologies might make a leap forward due to this worldwide change …

Episode 83 - The isolated world

April 21st, 2020


What happens when truth becomes irrelevant. As the world sits in their homes waiting for the end of the COVID-19 closures, many may fall deeper into their own echo-chambers. With billions of people posting their …

Episode 82 - The distributed world

April 16th, 2020


Tackling the situation of the year, Joe and Guus look at how companies are adapting against the new regulations around working from home in a …

Episode 81 - Everything isn’t alright… again

April 15th, 2020


After a one year hiatus, Guus and Joe return to discuss design, technology, regulation, and more. In this episode, they discuss what has happened in …

Let's fix things 80 – We fixed it

March 28th, 2019


All good things must come to an end. With Raft changing over and joining argodesign as their European office, Guus and Joe have officially decided to end Let’s Fix Things. In a longer episode, they discuss how Raft …

Let's fix things 79 – Ethics policy and free floating anxiety

March 27th, 2019


Prima returns and joins again to discuss the long standing topic of Ethics in design. Hot off the IxDA conference with ethics being a big topic, the trio discuss why designers often miss the conversation, don’t produce …

Let's fix things 78 – Fake people

March 21st, 2019


Guus and Joe and joined by new Raft Lead Prima Sung to discuss a recent set of news article around AI being leveraged [weaponized?] to create fake and auto generated content. They discuss how AI is leveraged in creating …

Let's fix things 76 – I got lost with three words

January 21st, 2019


Guus and Joe breakdown the pros and cons of the “What 3 Words” mapping service. The go over the positive aspects of mapping areas without physical addresses, and the confusing aspects of why 3 random words, such as …

Let's fix things 75 – We’re back and forgot this was 75

January 15th, 2019


It’s good to be home! After being gone for over a quarter, Guus and Joe return to talk about the news of the week. This episodes looks at Mark …

Let's fix things 74 – Robots are *still cute

September 5th, 2018


Anki, the company that brought us the robot Cozmo, it back with Vector. A friendlier companion robot. Guus and Joe look at what the different roles …

Let's fix things 73 – We were right

August 27th, 2018


Guus and Joe review Raft’s 2018 Trends report to provide a mid-year assessment. They speak to three trends and offer support in how they are coming to fruition through the year. They share that trends never arrive …

Let's fix things 72 – Designing agriculture

August 26th, 2018


Now several weeks removed from returning from Brazil, Guus and Joe discuss their take-aways from the Thought for Food (TFF) Summit. They focus the …

Let's fix things 71 – Client empathy

July 19th, 2018


In a continuation from last week, Guus and Joe go deeper on the cultural principle of respecting clients through client empathy. They discuss how …

Let's fix things 70 – A short culture of Raft

July 15th, 2018


Guus and Joe discuss finally hanging up a series of posters that provide cultural guidance for the Raft office. Sharing their views on why the Raft …

Let's fix things 68 – Innovation and corporation

July 5th, 2018


Over the course of their consulting careers, Guus and Joe have worked with multiple companies within their accelerators or incubators. This episode …

Let's fix things 67 – It’s a choice to be mundane

June 12th, 2018


After ordering a Revolut prepaid card, Guus and Joe discuss how every company, organization, and team have a choice to either be unique, interesting, …

Let's fix things 66 – DesignOps is what now?

June 12th, 2018


Guus and Joe look at the growing discipline of DesignOps. The combination of program management for design tools, workflow, process, and integration …

Let's fix things 65 – Designs future disciplines

June 5th, 2018


In the last several decades, digital design has been the new mecca for designers. Everyone has rushed to design the latest website or application. Now, as products change, and screen based systems mature, we must ask …

Let's fix things 64 – Need for control

May 31st, 2018


Are we wise to ask companies to control what we see and hear? Guus and Joe look at the recent trends involving public outcry over content presented …

Let's fix things 63 – Hey, Google

May 21st, 2018


Google I/O happened, and the world is afire with the Duplex demo in which the Google assistant makes a phone call and sounds like a human. Guus and Joe reflect on the ethical stance of this type of situation. That …

Let's fix things 62 – The GDPR avalanche

May 14th, 2018


A second episode discussing the issues around GDPR coming into effect in Europe and what that will mean for companies. The duo discuss the EU cookies …

Let's fix things 61 – The impossible design of privacy

April 24th, 2018


With the countdown to GDPR in the EU and Facebook being questioned by Congress in the US, Guus and Joe look at how to responsibly and ethically design for personal data privacy. The discussion looks at the infuriating …

Let's fix things 60 – What is the best smart tech?

March 26th, 2018


During a previous conversation with a silicon valley software native, Guus and Joe discussed what was the best smart technology over the last decade. …

Let's fix things 59 – When Personas and Statistics Collide

March 4th, 2018


A dutch supermarket chain accidentally does racial profiling with their personas, Apple’s Homepod is a really expensive speaker, and AmazonGo makes …

Let's fix things 58 – The Ethics Aftershow

January 22nd, 2018


An impromptu discussion after the last official show reviewing more on ethics, business, and design.

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Let's fix things 57 - Discussing the Ethics of Design

January 14th, 2018


This week we are joined by Jet Gispen from Guus, Joe, and Jet discuss ethics in design, and how a subjective topic based on personal belief can be brought into constructive team discussions. Jet …

Let's fix things 56 - The Past Is Always Present In The Future

January 4th, 2018


This week is about race in design and technology. Guus and Joe talk to Stan Robinson, otherwise known in the Hip Hop world as Substantial. Stan is an …

Let's fix things 55 - Socrates teaches conversations

December 19th, 2017


Guest Adriana Chiaia joins Guus and Joe to discuss leveraging the Socratic method to have stronger conversations, dismiss bias, and engage those around you in deeper discussions. The group discuss this method focused on …

Let's fix things 54 - Kaleidoscope

December 17th, 2017


Guest Lily Kolle joins Guus and Joe to discuss a new design toolkit she developed at Raft called Kaleidoscope. A set of questions across the product …

Let's fix things 53 - Ame Elliot and designing security, live from ThingsCon

December 7th, 2017


This week Guus and Joe welcome Simply Secure's Designer Director Ame Elliot as a guest podcasting live from ThingsCon in Amsterdam. The three discuss the importance for designers to think about security as a design task …

Let's fix things 52 - You're doing it backwards

November 27th, 2017


After several days of communication training, Guus and Joe share some of their favorite lessons on presenting content. They discuss starting with what's important to your audience.Many design presentations start with …

Let's fix things 51 - Not invented here

November 16th, 2017


Put your ego aside, have a piece of humble pie, and enjoy this episode as Guus and Joe explain why designers should listen much more than talk. Using …

Let's fix things 50 - On the importance of story

November 2nd, 2017


We've hit episode 50! Guus and Joe re- live their first podcast memories of trying to do three episodes in 1 day. This week they discuss the importance of story for designers.The idea that story is not simply for …

Let's fix things 48 - Of course, Apple

September 25th, 2017


Guus and Joe review the recent Apple event and announcements. They look at the wireless future Apple is pushing consumers towards with wireless charging, wireless headphones, and the new SIM in the Apple watch. Joe has …

Let's fix things 47 - Juicero, we hardly knew ye

September 19th, 2017


Juicero, a connected IoT cold press juicer, is closing its doors and offering refunds. As a frequent topic early on the podcast, Guus and Joe reflect …

Let's fix things 46 - Immersion is not research

September 11th, 2017


In todays episodes, we skim the surface of design research, specifically ethnographic research. We discuss common problems we've seem, how to avoid these, and why a lot of design research fails to lead to quality …

Let's fix things 45 - Only 20% matters anyway

August 10th, 2017


In todays episode we explore the bespoke nature of design consulting and what design managers, teams, and consultancies can learn from larger …

Let's fix things 44 - New customer journeys with Amazon and Whole Foods

June 29th, 2017


Guus and Joe look at how designers must start to analyze components, primitives, and utilize design research to create a vision for new customer …

Let's fix things 43 - WWDC & Services are the new hub

June 18th, 2017


The guys return with a view on two of the critical announcements from WWDC. The AR Tookit and the Homepod. They discuss four critical points stemming …

Let's fix things 42 - We can be optimistic about the future too!

June 11th, 2017


This week Paul Skinner, Creative Director at Tellart, joins the show to discuss designing experiences in the future based on global macro-trends. …

Let's fix things 41 - Context and Designing for the Terms of Service

May 30th, 2017


Guus and Joe discuss designers ability to construct effective arguments and how design should be embedded with discussions on regulation, terms of …

Let's fix things 40 - How a new industry came together with IKEA TRÅDFRI

May 21st, 2017


For two years Joe led the digital efforts on the IKEA TRÅDFRI Smart Lighting product recently released world-wide. Guus and Joe look at IKEA's new …

Let's fix things 39 - Squeezing design into juice

May 14th, 2017


After a short hiatus Guus and Joe return to discuss Juicero, a connected juicer recently in global news, giving perspectives from multiple design …

Let's fix things 38 - We got what we wanted and we're still not happy

April 9th, 2017


Dave Benach joins the podcast to discuss what happens when the worst ethics results in the best user experience. Using Uber as an example, the group …

Let's fix things 37 - Live from the ThingsCon Salon

April 2nd, 2017


Podcasting "live" from the aftermath at the ThingsCon Salon in Amsterdam, Joe and Guus welcome Marcel Schouwenaar, one of the partners at The Incredible Machine. The trio discuss IoT ethics, persuasive design, utopian …

Let's fix things 36 - Walking into the burning building of convenience

March 25th, 2017


Hans Gerwitz again joins Joe and Guus on the podcast to dive into the philosophical side and fixation of designing for convenience. Through better usability, connectivity, and desirability, we are creating a world …

Let's fix things 33 - We're still paranoid, but that's ok (with Hans Gerwitz)

March 2nd, 2017


Hans Gerwitz, founder of the Artificial, an Amsterdam based boutique design consultancy, joins the show. With his background in technology and …

Let's fix things 32 - Sharing stories from women in design

February 20th, 2017


This week Joe and Guus are joined by Shannon Thomas (founder at the Artificial) and Lisa Anderson (UX Executive from Microsoft, RGA, Sears). The discussion is open ended sharing thoughts and stories on women in design …

Let's fix things 31 - Diversity stops designers from ruining things

February 4th, 2017


Back in Amsterdam Guus and Joe kick off with wearables news. Right after they jump into the main topic of diversity in design consultancies. They …

Let's fix things 30 - Design is not always about the visuals

January 23rd, 2017


Guus and Joe return after a week or both being sick. Joe starts by sharing it's almost his last week in Malaysia and he'll soon be returning to Amsterdam. The pair discuss recent news including Nintendo Switch pricing, …

Let's fix things 29 - Hello World - Trends we would like to see in 2017

January 7th, 2017


Joined by a small live Skype audience, Joe and Guus open the first show of the new year recapping their Holiday adventures, and thanking listeners. …

Let's fix things 28 - Abandon your ethics, this is design!

December 19th, 2016


Losing no time, Guus goes right into the new of Nintendo filing VR patents driving a discussing around the Nintendo Switch, responsive hardware, and why [to Joe] the Switch is a great piece of design, but may not sell …

Let's fix things 27 - India, privacy, and world culture - a designers paradox

December 12th, 2016


Joe opens recounting his recent time in India. He reflect on meeting a 12 year old girl three year ago, who was the only person to speak English in …

Let's fix things 25 - Regulators need designers

November 28th, 2016


Week two from Malaysia and Amsterdam. Guus brings Cozmo to play, but has to power him down after one too many attempts to jump off the table. The duo …

Let's fix things 24 - Malaysian smart homes & Robots ARE cute

November 21st, 2016


This week the show goes on the road. After a week of downtime Guus and Joe return with Joe sitting in Malaysia while Guus holds down the office in …

Let's fix things 22 - The future of design talent (w/ Dave Benach of Spark Talent)

November 1st, 2016


On this show, Dave Benach joins Guus and Joe. Dave runs Spark Talent, a scouting and recruitment agency. His team focuses on design talent, and Dave previously led recruiting at frog design. The trio discuss skills …

Let's fix things 21 - Responsive hardware and making every space personal

October 23rd, 2016


Opening with news of the IoT DDOS attack, they discuss the need for security in IoT, and why designers should pay attention to how devices are set …

Let's fix things 20 - Lessons from industrial design with Lily Kolle

October 16th, 2016


Guus and Joe welcome their first guest, Lily Kolle, a fellow designer at Raft, to talk about he transition from the world of Industrial Design to …

Let's fix things 19 - It's not Google IO

October 9th, 2016


We have a new introduction! Guus orders a PlayStation VR. The duo discuss VR being used in industries that often appear less tech savvy suck as industrial tiles and banking. The group then breaks down the 'Made by …

Let's fix things 18 - The reintroduction of specification

October 3rd, 2016


Joe tackles why making connected devices from precious metals is always a bad idea before follow up. Guus and Joe review more on bots and discuss …

Let's fix things 16 - Her is coming

September 19th, 2016


Fresh back from vacation Joe and Guus hold a longer discussion on recent Apple events. This includes a breakdown between Apple and Amazon within …

Let's fix things 15 - Service providers will eat the Smart Home - Part 3

September 11th, 2016


The conclusion of the three part episode, Guus and Joe look at how service providers solve current Smart Home pain points. Through bundling and …

Let's fix things 13 - Service providers will eat the Smart Home - Part 1

September 10th, 2016


Guus and Joe do a deep dive on how service providers will save the Smart Home through bundled delivery of products and services.

Part one explores the importance of the Smart Home - currently seen as more of a novelty …

Let's fix things 12 - Here we go again on Echo and Philips

August 22nd, 2016


Guus opens with a position of bot script writer from while Joe recaps his comedic conversation with an AT&T sales rep he could only …

Let's fix things 11 - Designers should speak two languages

August 20th, 2016


Guus and Joe get Amazon Echo's and proceed to derail the show ignoring their main topic in favor of discussing how voice and natural language UI will change the way designers will need to design. They discuss how …

Let's fix things 14 - Service providers will eat the Smart Home - Part 2

August 11th, 2016


Guus and Joe continue their deep dive into service providers and the Smart Home by looking at the current problems with mass adoption. These center …

Let's fix things 10 - Disney, privacy, and having fun spending money

August 8th, 2016


Guus and Joe start the conversation discussing their recent trips to the US. Guus got Amazon Echo devices for both of them, although Joe has yet to hook it up since he lacks an adaptor. After 2 weeks there is a lot of …

Let's fix things 09 - Brainstorming and creating a better connected device UX

July 24th, 2016


Starting with updates from last week Joe and Guus open by revisiting Pokemon Go and Amsterdam planning to roll out free wifi. The main topic revolves …

Let's fix things 08 - The Kobayashi Maru and ethics of connected devices

July 17th, 2016


This week Guus and Joe ramble and discuss Pokemon Go more than they should, looking at how consumers will trade off privacy and security for …

Let's fix things 07 - Will your kids pay for connectivity?

July 16th, 2016


Looking forward 10 years, Joe and Guus discuss how and why paying for connectivity, both users and devices, may change.

Guus and Joe then look at how connectivity will change over time. Spurred by a conversation with …

Let's fix things 06 - Bundling services in IoT

July 15th, 2016


AT&T IoT for business

In this shorter segment, Joe and Guus quickly look at what it would mean for IoT services to be bundled and sold by larger …

Let's fix things 05 - How connected devices help and hurt brands

July 1st, 2016


Dedicated to how brands can capitalize on connected devices and becoming more connected brands. Joe starts off discussing Kintsugi, the idea of …

Let's fix things 04 - Only when it's real, do you understand why it's bad

June 26th, 2016


This week, Guus and Joe talk about building connected tables, and why connected furniture as we’re seeing it might not be the best idea. Also an …

Let's fix things 03 - People can’t wait to not use your app

June 19th, 2016


Joe and Guus discuss customer journeys for connected devices, why apps are not the answer, and what building bots has taught us in the IoT space. Guus discussed building a bot named aio. Joe shares thoughts around …

Let's fix things 02 - Reacting to WWDC and Apple Home

June 16th, 2016


Following on the heals of WWDC, Apple announced Apple Home and Siri in the SDK. Joe and Guus explore the UI aspects of the Apple Home app and what …

Let's fix things 01 - Everything isn't alright

June 6th, 2016


Raft’s inaugural podcast, exploring the question that if we have the right technology, why can’t companies create meaningful and useful IoT products …

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