Cover art for podcast John Sturrock: Better Conversations, Better Outcomes

John Sturrock: Better Conversations, Better Outcomes

20 EpisodesProduced by John SturrockWebsite

A Mediator's Observations on Dealing More Effectively with Disputes and Difficult Situations


The Verbal, the Vocal and the Visual

What we say (the words we use), how we say it (the use of our voices) and what we do as we speak (what others see) all contribute to the effectiveness of our communication. In this podcast, also available on video (go to, John Sturrock discusses how we can avoid the communication chasm and highlights practical steps to ensure that we get our messages across so that what others hear is what we actually mean. Contrast the audio with the video and see/hear the difference! Which works better? Why?

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