John Sturrock: Better Conversations, Better Outcomes
A Mediator's Observations on Dealing More Effectively with Disputes and Difficult Situations
PRUDDIE - A Valuable Structure
Whether we are communicating, negotiating. mediating or problem-solving, it is really useful to have a structure to follow, to optimise our effectiveness and ensure a successful outcome. PRUDDIE is just such a structure, tried and tested over the years.
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