John Sturrock: Better Conversations, Better Outcomes
A Mediator's Observations on Dealing More Effectively with Disputes and Difficult Situations
The Power of a Positive No
Sometimes we need to say No to others. But it can be hard. How do we establish and hold on to what is really important to us, assert those things positively - and still maintain and build relationships, while finding acceptable outcomes for all concerned? Listen to this podcast!
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