Cover art for podcast John Sturrock: Better Conversations, Better Outcomes

John Sturrock: Better Conversations, Better Outcomes

20 EpisodesProduced by John SturrockWebsite

A Mediator's Observations on Dealing More Effectively with Disputes and Difficult Situations

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Commitment to Respectful Dialogue

October 28th, 2020


This podcast discusses the eight principles in the Commitment to Respectful Dialogue, summarising many of the topics discussed in this podcast …


October 6th, 2020


Finding objective ways to benchmark whether or not to accept an agreed outcome in your negotiations is critical. BATNAS and WATNAS are a great tool, …

The Power of a Positive No

September 9th, 2020


Sometimes we need to say No to others. But it can be hard. How do we establish and hold on to what is really important to us, assert those things …

The Verbal, the Vocal and the Visual

August 25th, 2020


What we say (the words we use), how we say it (the use of our voices) and what we do as we speak (what others see) all contribute to the effectiveness of our communication. In this podcast, also available on video (go …

Reframing - a critical tool in mediation, negotiation and life

July 16th, 2020


Reframing - words, ideas, proposals, reactions, responses and our view of the world - is really important. This podcast discusses reframing and other interesting ways to enhance your communications, negotiations and …

Taking Stock

July 9th, 2020


Taking Stock of the first 14 podcasts and introducing our online workshop series.

Neuroscience, Mediation and Negotiation (Part 2)

July 3rd, 2020


Part 2 of a discussion of important biases which affect the way we think, communicate, negotiate and mediate.

Neuroscience, Mediation And Negotiation

June 25th, 2020


Our understanding of neuroscience and cognitive and implicit biases has increased greatly in recent years. This podcast explores how this learning is applied by a mediator to help parties to negotiate and mediate more …

PRUDDIE - A Valuable Structure

June 18th, 2020


Whether we are communicating, negotiating. mediating or problem-solving, it is really useful to have a structure to follow, to optimise our …

The Power Of The Pause

May 29th, 2020


In trying to be an effective communicator, the importance of pausing before speaking, responding or reacting cannot be over-emphasised but it is not easy to do. Here are some tips and some benefits.

Separating People From The Problem

May 21st, 2020


Separating People from the Problem, one of the most important things we can do to help manage a difficult conversation and resolve conflict - but it …

Some Deep Questions And Really Listening

May 14th, 2020


A final session on questions, with illustrations of deep questions to enhance understanding - and discussion of what it takes to listen really well.

Giving Effective Feedback Using HPDREE

May 4th, 2020


Giving really good feedback is an essential skill for all leaders, managers, coaches and others who work with people and wish to help them enhance their performance. Tried and tested, the HPDREE technique offers a …

Better Conversations, Better Outcomes: Asking Questions (4)

April 22nd, 2020


Why am I asking this question of this person at this time in this way? The best question of all? What questions would you ask today's decision-makers?

Better Conversations, Better Outcomes: Asking Questions as part of Preparation (3)

April 17th, 2020


Preparing for a difficult meeting, negotiation or mediation? These are the sorts of questions you might consider. Further tips for more effective …

Better Conversations, Better Outcomes: Asking Questions (2)

April 14th, 2020


Further tips about asking really effective questions to enhance understanding and get under the surface, with many examples

Better Conversations, Better Outcomes: Asking Questions (1)

April 9th, 2020


Asking questions and getting under the surface is so important when dealing with difficult situations - or even just when we want to have a really …

Dealing with Difficult Situations 3: CARE

April 6th, 2020


Another tool to help communication with someone who is angry, upset or in dispute, condensing our mnemonic AARREE, from parts 1 and 2, into a shorter …

Dealing with Difficult Situations 2: AARREE (part 2)

April 3rd, 2020


Further discussion of a tool to help communicate with someone with whom you disagree

Dealing with Difficult Situations 1: AARREE

April 2nd, 2020


Looking to have better conversations? This is a very useful tool for communicating with someone with whom you disagree, tried and tested in mediation …

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