John Sturrock: Better Conversations, Better Outcomes

This podcast discusses the eight principles in the Commitment to Respectful Dialogue, summarising many of the topics discussed in this podcast …

Finding objective ways to benchmark whether or not to accept an agreed outcome in your negotiations is critical. BATNAS and WATNAS are a great tool, …

Sometimes we need to say No to others. But it can be hard. How do we establish and hold on to what is really important to us, assert those things …

What we say (the words we use), how we say it (the use of our voices) and what we do as we speak (what others see) all contribute to the effectiveness of our communication. In this podcast, also available on video (go …

Reframing - words, ideas, proposals, reactions, responses and our view of the world - is really important. This podcast discusses reframing and other interesting ways to enhance your communications, negotiations and …

Taking Stock of the first 14 podcasts and introducing our online workshop series.

Part 2 of a discussion of important biases which affect the way we think, communicate, negotiate and mediate.

Our understanding of neuroscience and cognitive and implicit biases has increased greatly in recent years. This podcast explores how this learning is applied by a mediator to help parties to negotiate and mediate more …

Whether we are communicating, negotiating. mediating or problem-solving, it is really useful to have a structure to follow, to optimise our …

In trying to be an effective communicator, the importance of pausing before speaking, responding or reacting cannot be over-emphasised but it is not easy to do. Here are some tips and some benefits.

Separating People from the Problem, one of the most important things we can do to help manage a difficult conversation and resolve conflict - but it …

A final session on questions, with illustrations of deep questions to enhance understanding - and discussion of what it takes to listen really well.

Giving really good feedback is an essential skill for all leaders, managers, coaches and others who work with people and wish to help them enhance their performance. Tried and tested, the HPDREE technique offers a …

Why am I asking this question of this person at this time in this way? The best question of all? What questions would you ask today's decision-makers?

Preparing for a difficult meeting, negotiation or mediation? These are the sorts of questions you might consider. Further tips for more effective …

Further tips about asking really effective questions to enhance understanding and get under the surface, with many examples

Asking questions and getting under the surface is so important when dealing with difficult situations - or even just when we want to have a really …

Another tool to help communication with someone who is angry, upset or in dispute, condensing our mnemonic AARREE, from parts 1 and 2, into a shorter …

Further discussion of a tool to help communicate with someone with whom you disagree

Looking to have better conversations? This is a very useful tool for communicating with someone with whom you disagree, tried and tested in mediation …