Cover art for podcast IRL: Online Life is Real Life

IRL: Online Life is Real Life

54 EpisodesProduced by MozillaWebsite

How does artificial intelligence change when people — not profit — truly come first? Join IRL’s host Bridget Todd, as she meets people around the world building responsible alternatives to the tech that’s changing how we work, communicate, and even listen to music.

28:06

The Human Costs of Content Moderation

What, if anything, should be banned from online media? And who should review violent and explicit content, in order to decide if it’s okay for the public? Thousands of people around the world are working long, difficult hours as content moderators in support of sites like Facebook, Twitter, and YouTube. They are guided by complex and shifting guidelines, and their work can sometimes lead to psychological trauma. But the practice of content moderation also raises questions about censorship and free expression online.

In this IRL episode, host Manoush Zomorodi talks with a forensic investigator who compares the work she does solving disturbing crimes with the work done by content moderators. We hear the stories of content moderators working in the Philippines, as told by the directors of a new documentary called The Cleaners. Ellen Silver from Facebook joins us to outline Facebook's content moderation policies. Kalev Leetaru flags the risks that come from relying on artificial intelligence to clean the web. And Kat Lo explains why this work is impossible to get exactly right.

Some of the content in this episode is sensitive and may be difficult to hear for some listeners.

IRL is an original podcast from Mozilla, maker of Firefox and always fighting for you. For more on the series go to irlpodcast.org.

Read the New York Times article on Facebook's content moderation policies and also Facebook’s response.

Want more? Mozilla has teamed up with 826 Valencia to bring you perspectives written by students on IRL topics this season. Nicole M. from De Marillac Academy wrote this piece on inappropriate content online.

And, check out this article from Common Sense Media, on disturbing YouTube videos that are supposed to be for kids.

And finally, this IRL episode’s content underscores the importance of supporting companies committed to ethical tech and humane practices. Thank you for supporting Mozilla by choosing Firefox.

Leave a rating or review in Apple Podcasts so we know what you think.

Educational emoji reaction

Educational

Interesting emoji reaction

Interesting

Funny emoji reaction

Funny

Agree emoji reaction

Agree

Love emoji reaction

Love

Wow emoji reaction

Wow

Are you the creator of this podcast?

Verify your account

and pick the featured episodes for your show.

Listen to IRL: Online Life is Real Life

RadioPublic

A free podcast app for iPhone and Android

  • User-created playlists and collections
  • Download episodes while on WiFi to listen without using mobile data
  • Stream podcast episodes without waiting for a download
  • Queue episodes to create a personal continuous playlist
RadioPublic on iOS and Android
Or by RSS
RSS feed
https://feeds.mozilla-podcasts.org/irl

Connect with listeners

Podcasters use the RadioPublic listener relationship platform to build lasting connections with fans

Yes, let's begin connecting
Browser window

Find new listeners

  • A dedicated website for your podcast
  • Web embed players designed to convert visitors to listeners in the RadioPublic apps for iPhone and Android
Clicking mouse cursor

Understand your audience

  • Capture listener activity with affinity scores
  • Measure your promotional campaigns and integrate with Google and Facebook analytics
Graph of increasing value

Engage your fanbase

  • Deliver timely Calls To Action, including email acquistion for your mailing list
  • Share exactly the right moment in an episode via text, email, and social media
Icon of cellphone with money

Make money

  • Tip and transfer funds directly to podcastsers
  • Earn money for qualified plays in the RadioPublic apps with Paid Listens