Tech bloat refers to the excessive and often unnecessary accumulation of technology assets, software, tools, or features in an organization. It can lead to inefficiencies, increased costs and can be detrimental to productivity. Yet, it’s omnipresent in every organization we meet. Good people with good intentions add point solutions gradually over time, facilitated by several factors such as decentralized decision-making, rapid tech changes, M&A, FOMO, and vendor influences to name a few. Getting beyond denial is the first phase of recovery for most revenue leaders, followed by an independent audit of your processes, capabilities, and tech stack. In the medium- and longer-term, better tech governance, zero-based budgeting that drives the power of deduction, and better communication across functional leadership teams become the cultural necessities to avoid future tech bloats.
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